DiscoverCars.com Wins Excellence in Customer Service Award

DiscoverCars.com is proud to have been awarded the Business Intelligence Group's Excellence in Customer Service Award in 2024. This award is given to organizations that "are setting the standard for building trust and loyalty with their customers."

At DiscoverCars.com, we put customers at the forefront of everything we do, so we're ecstatic to be recognized for this.

This award is a testament to our Customer Support and Customer Satisfaction teams' dedication to providing excellent, empathetic service throughout the booking and rental processes. We strive not just to support customers before they book, but also when they need to make changes to their reservations, have trouble picking up their cars, and after their rentals.

We continue to seek out new ways to improve the car rental experience for our customers including supporting them both when booking and throughout the rental experience. As an example of this, we were also awarded the group's BIG Innovation Award earlier in the year for our Customer Service chatbot.

We continue improving our chatbot and Help Center so that customers can get the help they need as quickly as possible and enjoy their trips instead of fretting about their car rentals.

The Business Intelligence Group was founded with the mission of recognizing true talent and superior performance in the business world. Unlike other industry award programs, these programs are judged by business executives having experience and knowledge. The organization’s proprietary and unique scoring system selectively measures performance across multiple business domains and then rewards those companies whose achievements stand above those of their peers.