Brisbane Airport (BNE), Brisbane, Australia
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Driver's country of residence is United States of America (USA) and age is 30-65
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Trustpilot

Abaa Car Rentals at Brisbane Airport

539 Nudgee Road, Hendra Qld, 4011, Brisbane
0061755995335/00611800822059
Pick-up instructions
International: 1. Collect your luggage. 2.Exit the Arrivals hall to the left and walk down the ramp. 3. Follow signs to pick up zone 3. Call 07 3268 4222. 4. A shuttle will then be dispatched to pick you up and bring you into the office. Domestic: 1. Collect your luggage. 2. Follow the signs to the SKYWALK 3. Take the lift or the travellator to the BUS ZONE. 4. Wait near B1 or B2 6. Call our pickup line on 07 3268 4222. If you have booked a people mover vehicle, only the nominated drivers will be picked up and brought into the office.
Drop-off instructions
Please clarify Drop-off instructions with Car Provider upon Pick-up
Business hours
Mon:09:00-17:00
Tue:09:00-17:00
Wed:09:00-17:00
Thu:09:00-17:00
Fri:09:00-17:00
Sat:09:00-14:00
Sun:09:00-14:00
Period outside of business hours
Mon:00:00-06:00; 06:01-08:59; 17:01-22:00; 22:01-23:59
Tue:00:00-06:00; 06:01-08:59; 17:01-22:00; 22:01-23:59
Wed:00:00-06:00; 06:01-08:59; 17:01-22:00; 22:01-23:59
Thu:00:00-06:00; 06:01-08:59; 17:01-22:00; 22:01-23:59
Fri:00:00-06:00; 06:01-08:59; 17:01-22:00; 22:01-23:59
Sat:00:00-06:00; 06:01-08:59; 14:01-22:00; 22:01-23:59
Sun:00:00-06:00; 06:01-08:59; 14:01-22:00; 22:01-23:59
Key box
No

Customer Ratings and Latest Reviews

Value for money
Ease of finding
Agent helpfulness
Pick-up speed
Drop-off speed
Car cleanliness
Car condition

Because we want to make sure each review listed here is left by a real customer, we don’t have the option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic.

New Zealand
Toyota Estima 2000-2005
7/18/24

Pros: 5 start experience, exactly what my family needed in our holiday, would use again without question and recommend to friends and family

Cons: None.
New Zealand
MG 3
4/10/24

Cons: Car had not been cleaned and the petrol tank was only 3/4 full.
New Zealand
Toyota Corolla
3/29/24

Cons: Customer service, waiting time on site to collect car, child seat installation took ages. M
Australia
Toyota Corolla
2/8/24

Pros: It was great, near brand new car
Australia
Toyota Camry
1/30/24

Cons: - Radio was difficult to use; - shortage of usb charging points
Australia
MG 3
1/23/24

Pros: Customer service was very effective for a first timer in Brisbane.

Cons: I wasnt notified of the aircon issue. When the aircon is on and the vehicle is switched on, it gives a loud roar sound for less then a minute.
Australia
Toyota Camry
1/22/24

Pros: Was easy to access

Cons: When we picked up the car it hadnt been cleaned and only had half a tank of fuel. the rental agent just said bring it back with half a tank and similar condition of cleanliness, so it was ok.
United Kingdom
Toyota Camry
1/7/24

Cons: As mentioned above. I was originally given the wrong car which was very old and too big. Also smelled of old cigarettes
Australia
Toyota Camry
1/1/24

Pros: While it wasn't the car that wS advertised it did have modern IT.

Cons: We had to drive through a terrible storm but it was nothing compared to the horror of checking the tyre pressures on arrival. FLHS 47, FRHS 18, RLHS 15 and RRHS 12 all at PSI. After putting 34 around I checked 2 days later and they we unchanged. That is so appalling considering the storm we gad to drive through. If I had to break suddenly I'd shudder to think where we would end up.
Australia
MG 3
12/13/23

Pros: Not there good

Cons: I like there severe
New Zealand
MG 3
12/11/23

Pros: Easy, nice and friendly staff, pleasure to deal with

Cons: Nothing.. very happy thank you
Australia
MG 3
12/11/23

Pros: I was charged separately when online booking
Australia
MG 3
11/26/23

Pros: It all went very well from start to finish

Cons: Not being available at the airport
United States of America (USA)
MG 3
11/23/23

Pros: They replaced the car

Cons: The car broke down and they only refunded two days
Australia
Toyota Camry
11/6/23

Cons: A bit of a trip from the airport. It was good that there was a free shuttle, but it meant extra time. Would have been better to pick it up from the airport. Pick-up location was not obvious.
Australia
Toyota Camry
10/31/23

Pros: Very efficient and friendly staff. Timely airport transfers included in cost.
New Zealand
MG 3
9/18/23

Pros: Took along time to rent & return vehicle only 1 staff member trained to do rentals

Cons: Not very efficient & still waiting on my bond refund
Australia
Kia Rio
7/17/23

Pros: The overall experience was great from booking online to shuttle drop off and everything in between.
Australia
Toyota Camry
7/4/23

Pros: Friendly

Cons: Family members
Australia
Hyundai i20 3d
6/30/21

Pros: Everything was just as it should be: timely delivery; friendly, efficient, helpful interaction.

Cons: There was nothing I disliked.
Australia
Toyota Camry
5/14/21

Cons: I have called Abba a couple of times to get my deposit back. It has been 17 days but there is no refund yet. They have tried to delay the refund again and again. I will not use them again.
Australia
KIA Cerato
4/17/21

Pros: Simple and easy. Agent was very thorough. Process didn't take long at all
Australia
Toyota Estima 2003
3/31/21

Pros: good customer service and cheap in price
Australia
Hyundai i20 3d
10/17/19

Cons: See above re authorisation hold money.
New Zealand
Nissan Micra
7/24/18

Pros: i love the fact that the rental is available from the airport - no need to rely on shuttles, and obviously perfect for returning to the airport as well. the car was perfect for what we needed. the representative was waiting for us on our arrival and he gave very clear instructions about the car and return. gr8 service.

Cons: My only gripe is the time it is taking to get our bond returned (minus tolls). I would of thought it would take less than a week to sort out. It has now been 7 working days.
Singapore
Nissan Micra
1/10/18

Pros: Rep was waiting on arrival, took me to the car which was very close by. A seamless collection and drop off procedure.

Cons: I didn't like the $5 flat fee for Brisbane toll roads. Most tolls I went through were less than half of that. Abaa made more money than the Toll operator. I have used other companies hire cars in Brisbane before and was able to have the tolls charged directly by the Toll Operator to my credit card, so I wasn't overcharged. Inspecting the car on collection by torchlight at night, it was impossible to see the many pre-existing small dents on the bonnet and roof which I suspect were hail damage.
Australia
Nissan Tiida Sedan
12/30/17

Pros: Nothing.

Cons: They were rude on the phone and closed before my flight got in at 3pm.
United Kingdom
Hyundai Getz 3d
12/15/17

Pros: The guy that handed the car over to me was extremely helpful and concise. A really nice chap.

Cons: N/A
Show more

Brisbane Airport (BNE), Brisbane, Australia

Change location?
Pick-up date
Drop-off date
Driver's country of residence is United States of America (USA) and age is 30-65

Rental Conditions

Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.

Rate includes
Free cancellation with a full refund up to 48 hours before your pick-up time, Unlimited mileage, Collision Damage Waiver (deductible: ~€ 2725.00), Theft Protection, Contract fee, Third Party Liability (TPL), Personal Accident Insurance, Free modifications, State Tax.
Driver requirements
Minimum rental age is 21 years.
A young driver fee applies to drivers under the age of 25.

Maximum rental age is 85 years.
A Senior driver fee is not applied.

The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.

A driver license printed using a non-Roman alphabet (Arabic, Japanese, Cyrillic, etc) must be supplemented by an International Driving Permit.
Please note that the International Driving Permit is valid only if accompanied by the regular driver license.

In order to pick up the car, the renter and each additional driver must present the following documents: passport, valid driver license, credit card on a main drivers name, booking voucher.
Deposit and deductible policy
A deposit will be charged on the renter's credit card through the end of the rental period.
The exact deposit is determined on pick up since the amount is dependent on the type of vehicle.

A local renter is defined as a renter who lives within 100 km of the pickup location and who is not flying into town with a return ticket.
For local customers, the Security Deposit amount ranges from 1000 AUD to 3000 AUD.
Payment policy
At time of pick up, customers will be required to pay the amount of the rental and a deposit.
It is possible to pay and leave the deposit only with the following payment methods: Local Visa Debit card, MasterCard credit card, VISA credit card, local MasterCard debit card. Only cards issued in the main driver's name are accepted.

American Express is/are not accepted.

The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
Optional extras and services
Available special equipment: GPS Navigation system, Baby seat (up to 1 year of age), Booster seat (4-10 years of age).
Prices for extras are shown on the booking page.

Adding additional drivers is allowed.
There is an additional charge for each driver.
Underage additional drivers are subject to both Young Driver and Additional Driver fees.
When picking up the vehicle, all drivers must be present and must provide valid documentation.

It is allowed to add up to 3 additional drivers.
Fuel policy
The vehicle is provided with a full tank of fuel and must be returned with the same amount in order to avoid additional charges.
Rental period
The maximum rental period per agreement is 28 days. If the renter would like to extend the rental period, renter should return to the car hire office at the end of the rental period to sign a new agreement.
Business hours
Period of time, during regular working hours, when the car is still guaranteed for the customer, if the customer is late for pick up (the grace period) is 60 minutes.

Pick-up & Drop-off
Mon:  09:00 - 17:00
Tue:  09:00 - 17:00
Wed:  09:00 - 17:00
Thu:  09:00 - 17:00
Fri:  09:00 - 17:00
Sat:  09:00 - 14:00
Sun:  09:00 - 14:00

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  1. Car Rental
  2. Australia
  3. Brisbane
  4. Brisbane Airport
  5. Abaa Car Rentals
 
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