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ABBYCAR at Catania Fontanarossa Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have the option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic.
Pros: agents were very efficient
Cons: Car was old and not in perfect conditions
Pros: Prenotata una Kia Picanto mi hanno consegnato una dr4 decisamente superiore allo stesso prezzo in quanto la Kia non era disponibile
Cons: L' ufficio si chiama drive Italy, abbycar è il nome del circuito di noleggio, nessuno la conosceva con quel nome
Pros: Terrible service
Cons: When the tyre exploded I was about to change it, but I discovered that the spare tyre was flat.
Pros: Helpful friendly front desk, but not sign posted so very hard to find. Helpful when I had a tyre problem in locating a garage.
Cons: Awful car - 146k Km is too much and a ‘service warning’ kept coming up on the dashboard when travelling at low speeds - constant bings are distracting and unacceptable. Headlights also didn’t work and had loose bulbs in - made is challenging to drive in tunnels and lucky we didn’t need to travel after dark. Had a tyre puncture and no spare in the boot - lucky there was a pump and could nurse it to a garage.
Pros: Nothing.
Cons: The car we were offered was dirty and had an engine warning light on. The excuse given was the engineer forgot to reset the dash. We refused to accept that car and they said they had no alternative. After help from discovercars rep a downgraded car was offered at the same price. The Abby car rep said it would take 5-10 minutes to collect from their garage. More than 75 minutes later the new car arrived. 2 days later a warning light came up on the dash. At drop off the same false excuse was given
Rental Conditions
Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.
A young driver fee applies to drivers under the age of 25.
Maximum rental age is 85 years.
A senior driver fee applies to drivers over the age of 79.
The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.
For vehicles in groups Standard, Intermediate, Minivan, Premium a driver license issued at least 3 years ago is required.
Driver licenses will be accepted if issued in the following country(ies): United Kingdom, EU.
Driver licenses from all other countries must be accompanied with International Driving Permit (IDP).
A driver license printed using a non-Roman alphabet (Arabic, Japanese, Cyrillic, etc) must be supplemented by an International Driving Permit.
Please note that the International Driving Permit is valid only if accompanied by the regular driver license.
In order to pick up the car, the following documents are required: valid driver license, credit card on a main drivers name, Passport or ID card, booking voucher.
The exact deposit is determined on pick up since the amount is dependent on the type of vehicle.
If the customer takes the following extra equipment: GPS Navigation system, Baby seat (up to 1 year of age), Child seat (2-4 years of age), Booster seat (4-10 years of age), Snow chains, then an additional amount of deposit will be held on their credit card.
It is possible to pay and leave the deposit only with the following payment methods: Diners, MasterCard credit card, VISA credit card, American Express credit card.
Only cards issued in the main driver's name are accepted.
The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
Prices for extras are shown on the booking page.
Adding additional drivers is allowed.
There is an additional charge for each driver.
Underage additional drivers are subject to both Young Driver and Additional Driver fees.
Underage additional drivers are also subject to a young driver fee.
When picking up the vehicle, all drivers must be present and must provide valid documentation.
Certain additional drivers are subject to both an Additional Driver fee as well as either a Young Driver or Senior Driver fee.
Period of time, during regular working hours, when the car is still guaranteed for the customer, if the customer is late for pick up (the grace period) is 60 minutes.
Pick-up & Drop-off
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