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ACARENT at Crete Airport Heraklion
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have the option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic.
Pros: The cars were very clean and almost new. The shuttle bus picked us up and dropped us off at the airport right on time. The rental process was quick and straightforward. The staff was very friendly and helpful, answering all our questions. We will definitely rent from Acarent Heraklion again!
Pros: All went smooth
Cons: 3rd party insurance was very expensive. Not the renters fault
Pros: drop off speed
Cons: https://www.facebook.com/watch/?v=831551181382307&ref=sharing
Pros: They provided a replacement vehicle when the AC stopped working. But they gave us a more damaged car and this also led to the experience described below.
Cons: The pick-up agent was not waiting at the airport. We were charged €570 for a 6 cm dent on the driver's side door. We had no idea it was there. It was not deep and the car's paint was completely intact. It felt like they were just looking for any reason to charge us more. We had never encountered such an intense, almost microscopic, inspection. They even checked if the spare tyre was still in the car. While they have the right to be thorough, it felt like an excuse to take advantage of us.
Pros: The process was quite straightforward and smooth.
Cons: When we picked up the car, the agent really tried to sell us more insurance when we were already fully insured. He said that it would be difficult to claim back money from discovery cars if we had an accident that did not include a police report. We didn’t have any accidents, so I don’t know.
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Rental Conditions
Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.
A young driver fee applies to drivers under the age of 25.
Maximum rental age is 75 years.
A senior driver fee applies to drivers over the age of 71.
The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.
A driver license printed using a non-Roman alphabet (Arabic, Japanese, Cyrillic, etc) must be supplemented by an International Driving Permit. Please note that the International Driving Permit is valid only if it is accompanied by a regular driver's license, is issued by an official authority or government-authorized organization, and is in physical (not digital) form.
In order to pick up the car, the following documents are required: valid driver license, credit card on a main drivers name, Passport or ID card, booking voucher. A digital driver's license will not be accepted — you must bring your physical driving license.
Prices for extras are shown on the booking page.
Certain additional drivers are subject to both an Additional Driver fee as well as either a Young Driver or Senior Driver fee.
If the renter would like to extend the rental period, renter should return to the car hire office at the end of the rental period to sign a new agreement.
Period of time, during regular working hours, when the car is still guaranteed for the customer, if the customer is late for pick up (the grace period) is 60 minutes.
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