Ace Rent a car at Manchester Airport

Pros: They were very rude, poor customer service. I have rented many cars over the years and Ace car rental is outstanding in how bad they treat their customers. Rented a full sized car , expecting a reasonably new good condition vehicle but got an older beaten up basic Suzuki with dents and scratches all over.

Cons: There was nothing to like, rude at pick up and rude at drop off with little to no customer consider. I Will never use ace car rental again and that reflects on discovercars.com and has an impact on whether we will consider again. We are renting cars all summer and will be looking else where.

Pros: The car itself was fine. I did not mind that it was dented.

Cons: They did not pick me up from the airport. As noted above, they charged exorbitantly for a minor dent that I doubt they will fix. They will just take money as I assume they have done for all of the other many dents the car had.

Cons: Initially they had assigned an electric car to us despite never ticking off the box for an electric car. I explained that where we were going (a campsite) it wouldn’t be very practical. The agent although pleasant appeared to be displeased with the fact I pushed back asking for a different car. The options were very limited.

Pros: No waiting around, swift service with a smile.

Pros: Even though I made a mistake with my booking and arrived a day later than the booking the staff member fron Ace Rentals organised a car for me and drove to fetch us from the airport drop off.

Cons: Nothing

Pros: The car was clean when we picked it up. The price was great but we found out you get what you pay for. Not always worth it.

Cons: Strange service, low pressure alarm on the tires, no official shuttle, strange emails saying there’d been a drop off location change which seemed like a scam. Overall just a weird experience.

Pros: Friendly staff and everything on time. I was served very quickly and didn’t have to wait for anything.

Pros: ?

Cons: The car rental agent was rude and tried to make me pay for extra insurance even though I had bought some via discover cars. He would not let me take the car without extra purchase so I am grateful that discover cars were available on the phone to clarify to him. He was rude to the person on the phone too

Cons: The car requested wasn’t provided. Car wasn’t clean inside.

Pros: Nice car

Cons: Tyre air pressure came on as soon as we picked up the car

Pros: Friendly staff.

Cons: Pickup at airport.

Cons: You pick a car online but receive a different or comparable car. I was late picking up my vehicle as expected given my previous outline of time getting there… but wouldnt you know it . They didnt adjust the pick up time… so when i turns out i dropped the car late by a few hours they ended up charging me an extra day for it But didn't give any concessions for the fact the car was picked up late pick up to begin with ??

Pros: Friendly and helpful drover who collected us and took me back to the airport

Cons: The fact that they would not let me have the car without taking out the extra insurance without first reading the terms and conditions of my credit card insurance. They tried to say that no insurance not even CDW was included when the voucher clearly stated that it was. Getting to the car collection was also less than acceptable in that we had to first get the bus to the car rental village first and then collected from there and then taken to another location... this took far too long

Pros: Nice friendly helpful

Cons: The pick up/drop off point is way far from the airport. So if you are rushing for your next flight, take this into consideration.

Cons: I would never rent a car from Ace Car Rental. When you get to Manchester they tell you to take the free shuttle but Ave aren’t part of the free shuttle service so we called back and were told to meet them in the East Car Park but they were in the West one. When I called back again they said if you can’t read that’s your problem and hung up on me. The car was also smaller than what we ordered and we had to put a suitcase on the back seat between kids. Worst experience ever! No not book with Ace!

Cons: Car wasn't in a good condition, missing of spare tyre or any tools needed to handle flat tyre .

Pros: Nil

Cons: My Hired car run on motorway, can happen suddenly tire shedding incident. I have no vehicle to use for two days, Ace rent a car (Manchester Wilmslow）never expressed condolences to myself and my family

Cons: Not very helpful & we also wanted to return car a day prior & we were told we couldn’t get a refund for the last day!! As this should have been arranged earlier! Not good enough , we now know to go with a more reputable car hire company …hertz, Avis etc

Pros: Not a lot.

Cons: 1. Operates 9-5 at an airport location! 2. 6 year old car in poor condition. 3. Wrong category car, versus ordered. Ordered Peugeot 307 or equivalent; this was the size of Peugeot 207!

Pros: They were very friendly and assisted us in providing the car a hour before scheduled pickup

Pros: Staff members at start and end were so helpful - they made the experience! We had a baby and they catered for everything. Would recommend

Cons: Location of rental office is not located at the Manchester Airport Car Village. You travel on free airport shuttle bus to car rental village. Then phone ACE & they collect you from the car village. This can add time onto the rental process, so you must allow extra time for this but it was very smooth for us and very efficient.

Pros: Staff member Blake is super helpful. Location of rental office is not located at the Manchester Airport Car Village. You travel on free airport shuttle bus to car rental village. Then phone ACE & they collect you from the car village. This can add time onto the rental process, so you must allow extra time for this.

Pros: None really because i paid for extra insurance and i never get it back despite the car was not available

Cons: They said there is only another car that was 4 times the price i booked!!

Pros: The service was fine, but we were concerned about the fact that the car kept showing a message saying "error gearbox. You can drive on"

Pros: Clean easy to get, quick pick up and drop off

Cons: Charged more for a bigger car we didn't want

Pros: Great people very helpful and go out your way to help

Cons: I payed for an intermediate car (similar to a VW passat size) they first tried to give me a Honda Jazz with 2 front bald tyres and a chunk of the tyre wall missing which I refused due to safety concerns. They did give me a bigger car but the front tyers had cracks in the runner and were worn down to the indicator markers and they said they were happy with them. If it was my car I wouldn't be happy with the condition of them.

Pros: Price

Cons: Restricted opening times

Pros: Nothing really

Cons: Hard to contact, the lady driver that dropped us at our airport drove like an idiot

Pros: very good value for money

Cons: A bit remote from the airport and a bit challenging to make the connection at first.

Pros: Car was clean.

Cons: Less than 1/4 tank of food, couldn't contact ace when arrive as you need to call and had international phones, no drop off service outside of 9am-5pm. Extra £35 for this service. Should have gone with a company well known who are based at the airport.

Cons: Same to same fuel policy Hours of opperation mean we needed to get a taxi back to the airport

Pros: The car was reliable and reasonably comfortable

Cons: he car fell far short of the Tucson we arranged to hire, the car was a Mitsubishi Outlander with 105000 miles on the clock and 1 blue door, the rest of the vehicle was white!

Pros: The Gentleman who helped me was incredibly helpful.

Pros: Nothing

Cons: Nothing

Cons: Started typing up the whole disappointing process of the rental, got cut off, after however many letters.......In a nutshell I WOULD NOT RENT A VEHICLE WITH ACE AT MANCHESTER AIRPORT AGAIN. Pay the extra and go with the big rental company.

Pros: Nothing

Cons: The most unprofessional company we have ever experienced. Didn’t arrive to collect us, defaulted on the rental and left us stranded with 3 young children, hundreds of pounds out of pocket. DO NOT USE! Rude staff, we feel as if we have been scammed.

Pros: Service staff are quite helpful to arrange transport to the airport.

Cons: The staff want to deduct 50 pound from the deposit.for the cleaning of the car. Up to now I have still not yet received the balance 1450 pound of my deposit. Please help to check on this refund for me.

Pros: Can't name anything that stood out from another company

Cons: Empty tank, getting my shoes dirty in the carpark, the cleanliness and condition of the car, the waiver which we expected covered the full amount.

Pros: Good price. and pre-rental phone support also good. Dropoff at 0615 AM was charged extra (30) but the driver was on time and efficient.

Cons: pick up was very poor. no-one answered the phone for over 20mins. And they have still not returned my deposit - 3 days after returning the car. and NOTE the deposit was charged, not simply reserved, so I have to pay a big card bill before I get my credit amount. Prepare for this.

Pros: freindly staff

Cons: Bald Tires Wrong car No Petrol in the car on collection long wait in the cold to be collected from the airport car rental area to be driven to their car rental place

Pros: Nothing

Cons: Awful, I was misled when I ordered the car & when I contacted the company on the day I hired the car the manager was not very helpful and did not return my calls even though he agreed the car was not fit for purpose or what I had ordered. unfortunately had an accident on last day-was left stranded with 4 children under 10 until 2am on Saturday morning. Accident at 10am. Not once did hire company check we were ok. More concerned to damage of car. Car came with 2 wheel bolts missing. Dangerous

Pros: Found staff very nice.

Cons: Couldn't contact them on arrival. We were left in a very frustrated situation. Slow to get back into industrial yard when returning car back. Driver got lost bringing us from the car rental yard back to the airport.