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Ace Rent a car at London Heathrow Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have the option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic.
Pros: Staff
Cons: Location & transfers
Pros: Nothing.
Cons: Poor service, no walkthrough with customer before handing over the car, forced payment for alleged damages, exorbitant pricing for cosmetic knicks not sustained by me.
Pros: Website booking experience
Cons: Lack of interest in supporting my complaint between Discover Cars and the rental company
Pros: Good service especially by receiving team during return the car by Rowan
Cons: The car mate / carpet was not included. Difficult to remove debris manually
Pros: The car seems to have been in an accident. Lots of faults and damage. Oil light on, car alarm going off all night and the body of the car was damaged all over
Cons: When i complained they ignored me
Rental Conditions
Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.
A young driver fee applies to drivers under the age of 25.
Maximum rental age is 74 years.
A Senior driver fee is not applied.
The driver license must have been issued by authorized authorities at least 2 year(s) before the date of the commencement of the rental.
UK customers must bring their DVLA check code along with their photo ID. This check code can be obtained from the DVLA website.
A driver license printed using a non-Roman alphabet (Arabic, Japanese, Cyrillic, etc) must be supplemented by an International Driving Permit.
In addition to the regular driver license, an International Driving Permit is also mandatory.
Please note that the International Driving Permit is valid only if accompanied by the regular driver license.
In addition to documents mentioned previously, the customer will need the following: valid driver license, credit card on a main drivers name, Passport or ID card, booking voucher, return flight ticket.
In order to pick up the car, domestic renters must present the following documents: passport, valid driver license, credit or debit card on a main driver's name, Passport or ID card, proof of home address (e.g. Utility bill).
Licences issued in Albania, Algeria, Angola, Antigua and Barbuda, Armenia, Aruba, Azerbaijan, Barbados, Benin, Botswana, Cameroon, Congo, Djibouti, Dominican Republic, Egypt, Fiji, Gabon, Georgia, Ghana, Guatemala, Iran, Ivory Coast, Jamaica, Jordan, Kazakhstan, Kenya, Kosovo, Laos, Lesotho, Libya, North Macedonia, Madagascar, Malawi, Mauritius, Mexico, Moldova, Mongolia, Morocco, Mozambique, Namibia, Nicaragua, Panama, Saint Martin (French), Saint Martin (Netherlands), Samoa, Senegal, South Korea, Sri Lanka, St. Lucia, Sudan, Syria, Tanzania, Togo, Trinidad and Tobago, Tunisia, Uganda, Vietnam, Yemen, Zimbabwe, Philippines, Eswatini, Haiti, Niger, Pakistan, Suriname, Afganistan, Mauritania, Indonesia, Iraq, Burkina Faso, Papua New Guinea, Vanuatu, Zambia, Guyana, Rwanda, Palestina, North Korea, Dominica, Eritrea, Tajikistan, Kyrgyzstan, Uzbekistan, Turkmenistan, Azerbaijan, Gambia, Mali, Guinea, Somalia, Burundi are not accepted.
The exact deposit is determined on pick up since the amount is dependent on the type of vehicle.
Only cards issued in the main driver's name are accepted.
It is possible to pay and leave the deposit only with the following payment methods: MasterCard credit card, VISA credit card, American Express credit card.
Cash, Prepaid cards is/are not accepted.
The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
Additional charges will be applied in case the car is crossing state or region borders.
Details are available from the car rental company's reservation office.
In the event that Cross Border & Territorial Restrictions are violated, all protections lose their validity.
Prices for extras are shown on the booking page.
Period of time, during regular working hours, when the car is still guaranteed for the customer, if the customer is late for pick up (the grace period) is 0 minutes.
Pick-up & Drop-off
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