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Ace Rent a car at Lisbon Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have the option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic.
Pros: Nothing
Cons: No communication
Pros: The car was not from Ace. But from another company. Twenty minutes drive from airport.
Cons: I rented an SUV and got a Ford focus with my bad back it was very hard getting in and out of car.
Pros: Nothing. I did not get a car
Cons: 1) The hours of operation are very restrictive. We had to leave our car one day earlier, because we needed to be at the airport at 8:30 in the morning (our flight was at 10:20 in the morning), and the company opened at 8. As a result we had to take a taxi. 2) Our communication with the staff was not good and thats because we needed to talk with different employees in order to understand the schedule of the company.
Pros: It was an efficient meet and greet service, with friendly, helpful staff. The car provided was ideal and made easy with automatic toll road system.
Cons: The only slight confusion was finding their representative initially at the airport, I felt that could be made a bit clearer. Other than that I have no complaints about an excellent service.
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Rental Conditions
Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.
All rental vehicles are equipped with a transponder that can be used for paying for all toll roads.
You’ll be charged a service fee of 1.85 EUR per day up to a maximum of 18.5 EUR per rental in addition to the tolls, which will be charged to your credit card after the rental period.
You may also be required to leave an additional deposit for tolls.
A Young driver fee is not applied.
There is no maximum age.
A Senior driver fee is not applied.
The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.
Drivers between the ages of 19 and 25 must provide a driver license that is valid for at least 2 year(s).
The driver license must be written in Latin alphabet.
Otherwise, the renter must provide an International Driver Permit (IDP).
A driver license printed using a non-Roman alphabet (Arabic, Japanese, Cyrillic, etc) must be supplemented by an International Driving Permit.
Please note that the International Driving Permit is valid only if accompanied by the regular driver license. In addition to documents mentioned previously, the customer will need the following: passport, ID card, credit card on a main drivers name, booking voucher, photocard driving license.
A deposit will be blocked on the customer's credit card and will be released within 30 days after drop-off.
It is possible to leave the deposit only with following methods: MasterCard credit card, VISA credit card.
Cash, Debit cards, Prepaid cards is/are not accepted.
The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
Crossing country borders is allowed to the following countries: European Countries.
Details are available from the car rental company's reservation office.
In the event that Cross Border & Territorial Restrictions are violated, all protections lose their validity.
Prices for extras are shown on the booking page.
It is allowed to add up to 2 additional drivers.
Snow chains are recommended in icy/snowy conditions, especially when traveling in mountainous areas.
Period of time, during regular working hours, when the car is still guaranteed for the customer, if the customer is late for pick up (the grace period) is 0 minutes.
Pick-up & Drop-off
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