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Ace Rent a car at New York International Airport LaGuardia
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have the option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic.
Pros: Good prices.
Cons: Not friendly at all. Took a long time to get the car as we waited outside. We did not select it and it wasn't a minivan like the reservation.
Pros: The agent at ACE jerked me around and would not take my Geico insurance. Told me I was missing CDW insurance. I found out later that my AmEx platinum card covered the CDW. I filed a complaint with the ACE customer care. This is not the first time ACE has done this to me. No other car rental company gives me a hassle with my Geico (non owner insurance). I will never rent from ACE again.
Cons: Nothing!! So upset.
Pros: Nothing was easy.
Pros: Dropping off very easy
Cons: 1. Didnt pick us up in the airport because they didnt have our car yet 2. Didnt have our car by the booking time 3. They only had full-sized car, but tried to make us pay more although its already discounted 4. We finally got our car 3 hrs laater from our booking time, and made us late for our meeting at the destination
Pros: The low cost for the car for the model of the car.
Cons: Time waiting at the desk, asking and forcing to get all kind of insurances types which if I take it will be more than the rental cost. Scam.
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Rental Conditions
Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.
A young driver fee applies to drivers under the age of 25.
Maximum rental age is 80 years.
A Senior driver fee is not applied.
The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.
A driver license printed using a non-Roman alphabet (Arabic, Japanese, Cyrillic, etc) must be supplemented by an International Driving Permit.
In addition to the regular driver license, an International Driving Permit is also mandatory if the customer is not a resident of the following country(ies): USA.
Please note that the International Driving Permit is valid only if accompanied by the regular driver license.
In addition to documents mentioned previously, the customer will need the following: passport, valid driver license, credit card on a main drivers name, booking voucher, return flight ticket, proof of home address (e.g. Utility bill), proof of liability insurance.
Customers are only allowed to rent only if they agree to a credit check and their credit score is satisfactory.
To use insurance through your credit card to cover the vehicle, you must pay with and present that same card.
The exact deposit is determined on pick up since the amount is dependent on the type of vehicle.
Only cards issued in the main driver's name are accepted.
It is possible to pay and leave the deposit only with the following payment methods: MasterCard credit card, VISA credit card, American Express credit card.
Maestro, Cash, Cheques, Diners, Debit cards, Prepaid cards is/are not accepted.
The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
Cross border rentals are allowed only upon previous request.
Crossing country borders is allowed to the following countries: Canada.
In the event that Cross Border & Territorial Restrictions are violated, all protections lose their validity.
Prices for extras are shown on the booking page.
Additional charges will be applied.
Booked extras are not guaranteed. All extras are subject to availability at the rental counter.
Pick-up & Drop-off
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