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Ace Rent a car at Toronto Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have the option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic.
Pros: Did not find my insurance and wanted to charge me The car was not cleaned Spend 1 and a half hour till I got my car Lots of hidden charges
Pros: Excellent amazing
Pros: Worst service I have seen of a car rental company.
Cons: Staff communication was poor. Knowledge of their own process was very poor. Everything about the rental company is questionable, especially the integrity of the people and business.
Pros: Car was clean, and in a great condition. I believe our car was a slight upgrade to what we were supposed to have.
Cons: The main person who handled us was unfriendly. First dropped us at a terminal without any question, to register ourselves for the car. But of course, not having US/Canadian insurance, they needed to do it themselves. Wanted to have a 3000 CAD deposit, and didn't want to see what Discover Cars wrote with the limit of 2500 CAD. There were also some weird rules, that we were not allowed to take toll roads, which nothing was written about when renting.
Pros: The car was great but the service was unacceptable.
Cons: The issue around insurance was bizzare and I had to leave a thousand dollars deposit on my credit card with the desk. I have not received that deposit back yet.
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Rental Conditions
Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.
A young driver fee applies to drivers under the age of 25.
Maximum rental age is 80 years.
A Senior driver fee is not applied.
The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.
A driver license printed using a non-Roman alphabet (Arabic, Japanese, Cyrillic, etc) must be supplemented by an International Driving Permit.
Please note that the International Driving Permit is valid only if accompanied by the regular driver license.
In addition to documents mentioned previously, the customer will need the following: passport, valid driver license, ID card, credit card on a main drivers name, booking voucher, proof of insurance that covers the rental vehicle for damage and liability.
Collision Damage Waiver (CDW) can be declined, if the renter can provide his/her own insurance.
In case the customer does not have one of the insurances, mentioned above, the customer will need to purchase insurance at the counter.
Acceptable proof of insurance must include name of the insurer, address of the insurer, policy number.
Renters who do not purchase insurance coverages from local partner, and who have not arranged for other insurance coverage that is valid in the country of pick up, may be personally responsible to supplier and/or third-parties for damages up to the full value of the rental vehicle and/ or for all damages caused to third-parties and their property.
More details about self-insurance requirements are available from the car rental company's reservation office.
The exact deposit is determined on pick up since the amount is dependent on the type of vehicle.
It is possible to pay and leave the deposit only with the following payment methods: American Express, MasterCard credit card, VISA credit card.
Only cards issued in the main driver's name are accepted.
Cash, Diners, Prepaid cards is/are not accepted.
The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
Additional charges will be applied in case the car is crossing state or region borders.
Information on the exact fee amount is available by request.
Details are available from the car rental company's reservation office.
Mileage limitations will apply when the car is to be used for crossing state borders.
In the event that Cross Border & Territorial Restrictions are violated, all protections lose their validity.
It is forbidden to drive to some locations in the country as well as on some specific roads. For more information, please contact the rental office.
Prices for extras are shown on the booking page.
Delivery/Collection service is available only by previous request.
Pick-up & Drop-off
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