Brussels Airport (BRU), Brussels, Belgium
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Driver's country of residence is United States of America (USA) and age is 30-65
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Trustpilot

Alamo at Brussels Airport

Luchthaven Brussel-Nationaal 12, 1930 Zaventem
0032 12 390 959
Pick-up instructions
Upon arrival, please proceed to the arrivals hall where you will find the Enterprise/Alamo/National rental counter on the right hand side.
Drop-off instructions
Please clarify Drop-off instructions with Car Provider upon Pick-up.
Business hours
Mon:06:30-22:30
Tue:06:30-22:30
Wed:06:30-22:30
Thu:06:30-22:30
Fri:06:30-22:30
Sat:06:30-22:30
Sun:06:30-22:30
Key box
No

Customer Ratings and Latest Reviews

Value for money
Ease of finding
Agent helpfulness
Pick-up speed
Drop-off speed
Car cleanliness
Car condition

Because we want to make sure each review listed here is left by a real customer, we don’t have the option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic.

Belgium
Opel Astra
11/6/24

Pros: Comunication is good.

Cons: The charge for extending the rent period to the airport office is too high - 350 EUR. And I don't know why is this needed for a simple period extension.
Slovakia
Kia Picanto
11/5/24

Pros: No problem to find the solution for the advanced requests. Servise try to find the best option.

Cons: Difficult to catch them on call. They always called me back, but count a little time. Hours. So in case you need to change the conditions of renting, call in advance.
South Africa
Kia Picanto
10/3/24

Cons: The vehicle had lots of scratches and dents . They have assured me that it was in the description . Now you charge me extra euro 88.20 I will reverse that amount on my credit card
Belgium
Opel Astra
10/2/24

Pros: I couldn’t pick up the car, because the agency couldn’t find the reservation.
United Arab Emirates
Skoda Superb
9/10/24

Pros: Staff was friendly

Cons: Screen didn’t work
Ireland
Opel Corsa
8/23/24

Pros: After renting from Alamo/Enterprise I am in the system and hence, rental pick up is quick and easy.
Canada
Opel Corsa
7/10/24

Cons: The only thing that was messing was a parking card (the blue one that is oftewel user in Belgium in a lot of cities). I throught is was even mandatory to have one in each car.
Canada
Volkswagen Polo
6/24/24

Pros: Comme je vous l'ai dit plus haut peut de consommation en essence et très maniable

Cons: Très bien accueilli à part qu'a 6h00 du matin il n'y a pas de personne pour récupère la voiture pour inspection
Turkey
Peugeot 5008
6/24/24

Pros: smiling faces kind staff.
Ireland
Volkswagen Polo
6/6/24

Pros: Efficient service by the staff

Cons: Nothing
United States of America (USA)
Opel Corsa
5/10/24

Pros: Great car, brand new Opel Corsa, very clean and well kept.
Hong Kong
Peugeot 3008
4/22/24

Pros: Fast

Cons: Car has scratches
Australia
Volkswagen T-Cross
1/21/24

Pros: The car was dirty inside. No water in the water tank to wash to front window. Car not ready when pickup happened.

Cons: Firstly, Alamo staff claimed that my Visa debit/credit card was not acceptable to take the car without taking their insurance. As a result, the car and insurance cost me more than it was planned. Secondly, Alamo staff was very aggressive with me as I complained about the additional cost. He told me that they would not trade with me if I refused to take their insurance. Thirdly, the car was dirty and unmaintained when I picked it up.
United States of America (USA)
Ford Focus STW
1/12/24

Pros: It was easy to find and services was excellent

Cons: Nothing 😊
United States of America (USA)
Mercedes Benz A Class
12/9/23

Pros: Discover cars.com insurance coverage that was included in price was not accepted by Alamo. They did not have a comparable car. Lady at the desk was helpful, except the rental was 80% more expensive. That is a big difference from quoted numbers! Good for business not good for the customer
United Kingdom
Peugeot 3008
12/4/23

Pros: Easy process to collect and drop off

Cons: Nothing
United States of America (USA)
Volkswagen T-Cross
12/4/23

Pros: Everyone was very helpful a
Spain
Opel Astra
10/29/23

Pros: Perfect

Cons: Everything was perfect (ok, the website could be updated, the desk at the Arrival Hall at BRU IS manned and you do NOT need to go to the parking directly)
Ireland
Mercedes Benz B Class
8/31/23

Pros: The staff were very very helpful

Cons: The directions on how to pick up the car were completely wrong. Nice it were not for the helpfulness of the staff we would have had to go back to the terminal
Thailand
Volkswagen Golf STW
8/18/23

Pros: Easy on site

Cons: Nothing
Italy
Mercedes Benz B Class
8/8/23

Cons: The Alamo team did not take the 1 minute it takes to help my father in law set the car in Italian. He thus had to use his cellphone to get directions to come to us and this is much more dangerous.
Greece
Opel Crossland
8/4/23

Pros: Fast drop off.

Cons: Slow pick up with problems with the car I pick. Din tried hard to find a solution asap.
Belgium
Ford Fiesta
7/14/23

Cons: Alamo is under the banner Enterprise at Brussels Airport, it took us a long time to find
Croatia
Ford Fiesta
7/4/23

Pros: Very good and professional
Cyprus
Mercedes Benz B Class
6/27/23

Pros: Friendly staff.
Israel
Opel Astra
6/4/23

Cons: The location of the car rental office is not posted, it's difficult to find. Also the car rental agency especially at the airport should be open till very late at night not till 22:00.
Belgium
Opel Astra
6/2/23

Pros: they are very correct.

Cons: You need to put on the website how much you have to pay for a second driver!
Israel
Audi A3
5/29/23

Cons: I bought a full insurance and they told me at the front desk that i should buy their insurance because the company is enterprise and Alamo is just a broker
Italy
Ford Fiesta
5/5/23

Cons: Macchina consegnata senza olio motore Aggiunto e non rimborsato in fattura. Pagato intero noleggio sebbene per grave lutto familiare si sia dovuti rientrare anzitempo
Ireland
Ford Fiesta
3/22/23

Pros: I ended up with no dealings at all with Alamo even though that was what was booked by Discover Cars.

Cons: They offered a car that was too small, then didn't have a desk or representative at the airport. Enterprise had to take over.
Belgium
Ford Fiesta
1/27/23

Pros: Quality of the car, courtesy and efficiency
Portugal
Opel Astra
11/1/22

Pros: Nice car. Excellent rent
Sweden
VW Golf STW
9/7/22

Pros: The car was good and clean. The return of the car went smoothly and easily. I left the car in good shape and got no surcharges.

Cons: I was forced to use my works credit card in order not to be forced to pay for some "extra insurance" which would cost more and that could be paid with a debit card. In my documents it said that I didn't have to pay ANY additional fees! I had arrived with a delayed flight and with a wife and a little baby at 22:00 and was not happy having to argue this insurance scam. They initially wanted to give us a Ford Focus even though I had requested a station wagon and they actually had a KiA Ceed.
Finland
Opel Corsa
9/1/22

Pros: No waiting times at pick-up and drop-off, good explanations of conditions, very fair approach towards small damages.
Australia
Ford Fiesta
8/14/22

Pros: I got help from a friendly young man named Alex who didn’t sent me back upstairs to the main desk. He toke care of my paperwork. Nice bloke.

Cons: Nothing about the service but there should be a sign that indicates that Alamo = Enterprise cars
Malta
Ford Fiesta
7/30/22

Pros: Very friendly and helpful staff. Car was great too!
Belgium
Ford Fiesta
9/19/21

Pros: Rental Agents ! thanks to brussel team

Cons: call for a extra day, REALY more expensive than paied for a extra day on the website ( made a new reservation...)
Belgium
Opel Astra
3/16/21

Pros: User friendly

Cons: No car manual in French or English
United Kingdom
Opel Corsa
2/7/20

Pros: Friendly agents

Cons: Decent amount of walking to car
South Africa
Ford Fiesta
9/4/19

Pros: Excellent

Cons: N/A
United Kingdom
Opel Zafira 5+2
5/29/17

Pros: Clear explanation by the agent
Show more

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The above prices are only approximate and were last updated at 5:41 AM on 11/19/24. Prices may vary based on the booking dates, length of rental, and car class.

Brussels Airport (BRU), Brussels, Belgium

Change location?
Pick-up date
Drop-off date
Driver's country of residence is United States of America (USA) and age is 30-65

Rental Conditions

Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.

Rate includes
Free cancellation with a full refund up to 48 hours before your pick-up time, Mileage: 750 km per rental, Collision Damage Waiver (deductible: € 2000.00), Theft Protection, Airport surcharge, Third Party Liability (TPL), VAT (value added tax), Free modifications.
Driver requirements
Minimum rental age is 21 years.
A young driver fee applies to drivers under the age of 25.

There is no maximum age.
A Senior driver fee is not applied.

The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.

In addition to the regular driver license, an International Driving Permit is also mandatory if the customer is not a resident of the following country(ies): EU. A driver license printed using a non-Roman alphabet (Arabic, Japanese, Cyrillic, etc) must be supplemented by an International Driving Permit.
Please note that the International Driving Permit is valid only if accompanied by the regular driver license.
In addition to documents mentioned previously, the customer will need the following: valid driver license, credit card on a main drivers name, Passport or ID card, booking voucher.
Deposit and deductible policy
A deposit will be blocked on the customer's credit card and will be released within 30 days after drop-off.
The exact deposit is determined on pick up since the amount is dependent on the type of vehicle.
Deductible/excess will be charged per damage.

If the customer takes the following extra equipment: GPS Navigation system, Baby seat (up to 1 year of age), Child seat (2-4 years of age), Booster seat (4-10 years of age), Snow chains, Winter tires, Wi-Fi, then an additional amount of deposit will be held on their credit card.
Payment policy
At time of pick up, customers will be required to pay the amount of the rental and a deposit.
It is possible to pay and leave the deposit only with the following payment methods: MasterCard credit card, VISA credit card, American Express credit card.
Credit card must be valid before rental period for at least 30 days.
Cash, Debit cards, Prepaid cards is/are not accepted.

The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
Cross-border policy
Cross border rentals are allowed only upon previous request.
Additional charges will be applied in case the car is crossing state or region borders.

Crossing country borders is allowed to the following countries: Andorra, Austria, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Luxembourg, Netherlands, Norway, Portugal, Spain-Mainland, Sweden, Switzerland, United Kingdom.

In the event that Cross Border & Territorial Restrictions are violated, all protections lose their validity.
Optional extras and services
Available special equipment: GPS Navigation system, Child seat (2-4 years of age), Booster seat (4-10 years of age).
Prices for extras are shown on the booking page.


Booked extras are not guaranteed. All extras are subject to availability at the rental counter.

Certain additional drivers are subject to both an Additional Driver fee as well as either a Young Driver or Senior Driver fee.
Fuel policy
The vehicle is provided with a full tank of fuel and must be returned with the same amount in order to avoid additional charges.
Additional information
Winter tires are recommended during the winter season but are not mandatory.
Snow chains are allowed in icy/snowy conditions.
Business hours
Period of time, during regular working hours, when the car is still guaranteed for the customer, if the customer is late for pick up (the grace period) is 0 minutes.

Pick-up & Drop-off
Mon:  06:30 - 22:30
Tue:  06:30 - 22:30
Wed:  06:30 - 22:30
Thu:  06:30 - 22:30
Fri:  06:30 - 22:30
Sat:  06:30 - 22:30
Sun:  06:30 - 22:30

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Tue:06:30-22:30
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Working hours
Mon:06:30-23:30
Tue:06:30-23:30
Wed:06:30-23:30
Thu:06:30-23:30
Fri:06:30-23:30
Sat:06:30-21:00
Sun:06:30-23:30
Hertz
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Very good 8.2 / 71 reviews
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$24 - $219
Working hours
Mon:06:30-23:30
Tue:06:30-23:30
Wed:06:30-23:30
Thu:06:30-23:30
Fri:06:30-23:30
Sat:06:30-21:00
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Europcar
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Working hours
Mon:07:00-23:00
Tue:07:00-23:00
Wed:07:00-23:00
Thu:07:00-23:00
Fri:07:00-23:00
Sat:08:00-16:00
Sun:08:00-20:00
Budget
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Average 7.9 / 47 reviews
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$31 - $107
Working hours
Mon:06:30-23:30
Tue:06:30-23:30
Wed:06:30-23:30
Thu:06:30-23:30
Fri:06:30-23:30
Sat:06:30-21:30
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Flizzr
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Average 7.8
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Working hours
Mon:06:30-23:00
Tue:06:30-23:00
Wed:06:30-23:00
Thu:06:30-23:00
Fri:06:30-23:00
Sat:06:30-23:00
Sun:06:30-23:00
Avis
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Average 7.3 / 50 reviews
+3227200944
Arrival Hall, Brussels, 1930, Belgium
$32 - $107
Working hours
Mon:06:30-23:30
Tue:06:30-23:30
Wed:06:30-23:30
Thu:06:30-23:30
Fri:06:30-23:30
Sat:06:30-21:30
Sun:06:30-23:30
  1. Car Rental
  2. Belgium
  3. Brussels
  4. Brussels Airport
  5. Alamo
 
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