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Alamo at Luton Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have the option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic.
Pros: Everybody was so nice and helpful and quick
Cons: -
Pros: Omar Hamim's cutomer service.
Cons: Price could be better especially the excess
Pros: Dropping the car off was very easy and efficient.
Cons: They need signage at Luton Airport about where to go to catch the shuttle to go to the offsite location to collect the car - no instructions were provided and it was not obvious, though this may not be something Alamo can control. It was late evening, raining and cold, but the agent decided to discuss additional options for the car (insurance which I did not need and he did not have the figures for anyway and had to go back inside, breakdown and the fuel option) out in the Carpark at the car.
Pros: Friendly and punctual
Pros: Quick, friendly and polite.
Cons: I can find no fault.
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Rental Conditions
Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.
A Young driver fee is not applied.
There is no maximum age.
A Senior driver fee is not applied.
The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.
In addition to the regular driver license, an International Driving Permit is also mandatory if the driver license is written in a language other than that of the renting country and/or in characters that cannot be read in the renting country.
For driver licenses from countries not party to the International Driving Permit treaty, an official translation of the license must be presented with the original license.
UK residents that hold a non-UK licence may drive in the UK for up to 12 months from the time they become a resident. After 12 months, the overseas licence will be deemed illegal in the UK and it must be exchanged for the UK equivalent.
Please note that the International Driving Permit is valid only if accompanied by the regular driver license.
In order to pick up the car, domestic renters must present the following documents: passport, valid driver license, credit card on a main drivers name, additional ID showing home address (e.g. Utility bill), proof of home address (e.g. Utility bill), ID with photo. In order to pick up the car, the renter and each additional driver must present the following documents: valid driver license, credit card on a main drivers name, Passport or ID card, booking voucher, flight information.
The exact deposit is determined on pick up since the amount is dependent on the type of vehicle.
Prices for extras are shown on the booking page.
Delivery/Collection service is available only by previous request.
Delivery/Collection service is available within city limits. Additional charges will be applied, depending on the distance.
Winter tires are recommended during the winter season but are not mandatory.
Snow chains are allowed in icy/snowy conditions.
If the renter would like to extend the rental period, renter should return to the car hire office at the end of the rental period to sign a new agreement.
Period of time, during regular working hours, when the car is still guaranteed for the customer, if the customer is late for pick up (the grace period) is 29 minutes.
If the customer is late for a return for more than 29 minutes, extra day charges will apply, in addition to any other rental charges.
Pick-up & Drop-off
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