Alma Car Hire at Rhodes Airport

Pros: The agent was very helpful, professional and pleasant

Cons: We did not received the type of car we ordered, but the replacement was pretty good.

Pros: Smooth service

Cons: Car was not as nice as previous ones I rented through discover cars

Pros: I like the overall service.

Cons: I payed (on internet) also the insurance of the car , but at the desk, the insurance was not valid and I had to insure the car once again. This practice is not Ok and in the future I will try to find the offer with valid insurance.

Cons: That the pre-ordered full coverage insurance would not be valid and possible to get without a creditcard where the deposit could be reserved. Even though we wanted to pay the Company in cash so that they had the deposit this was not possible. They Said that they could not rent us the car if we didn’t pay a higher total amount of money for the car and an another insurance.

Cons: they even didn’t response when i arrive the city when i rented the car. The first time I saw such a status.

Pros: Nothing

Cons: Firstly it was not a Alma car hire but Abby car that was a scam. Women in office was rude. At drop off they want to charge us for scratch that was before, good we had a video.

Pros: Great price Great car

Cons: Long way from airport , Under staffed at office and Alma office linked to 5 different rental companies at the same location only 2 staff working for the 5 companies .

Pros: Experience and friendly staff

Pros: support for late hours, english speking

Cons: They were pushy in selling me insurance.

Pros: We had just awful rental experience with Alma car hire..

Cons: We booked the car with 5 seats.The car we’ve got was old, exhausted and tiny Nissan Micra. There was no chance on earth to put 5 human beings inside that car even though 2 of them were kids.. I asked for a bigger car instead. We’ve got Toyota Yaris which was still a tiny car.. but it would cost 100euro extra. After had paid all additional costs we ended up to pay full coverage insurance!!! Even though we already bought full coverage from discovercars. So car rental turned to cost 260 euro more!

Cons: They scammed us. When we arrived we didn’t have a credit card so instead they charged us twice as much as we were expecting for the rental plus took a £100 deposit off my debit card (which they did return upon returning the vehicle in good condition) but why couldn’t they have just take a larger deposit like £200 or £300 off card. Unsure why, purely because we didn’t have a credit card the rental car had to cost approx £140 more than we were expecting to pay. Made for a terrible start to the hol

Cons: The lady who severed us very rude needs better customer service attitude but cannot fault discover cars I always use you

Pros: nothing pure Scam

Cons: The price changed the moment I went in front of them

Pros: We left more petrol of 18l, but they do not compensate it. They said we must claim with your company.

Cons: We overpaid the fuel tank by mistake and they do not accept to pay us the rest of fuel we gave them more ( 35 eur)

Pros: The way they dealt with everything

Cons: Nothing

Pros: The service was fantastic!! everything was on time!! They upgraded us and we enjoyed very much!!

Cons: everything was great!!

Pros: Everything as planned

Cons: Everything as planned

Cons: I paid extra for full coverage even I have paid extra fees during my reservation with discover cars for full coverage. I don't now whose responsibility it is.

Pros: When we had a problem with the car it was exchanged without hassle and the staff were pleasant.

Cons: I felt that the original car that was provided wasn't really ideal. Although it was a six seater it was still a bit on the small side.

Pros: the person at the desk where extremely kind and available for all my questions.

Cons: mainly the fact that they are a rent out of the airport, i wanted know it in advance and not discover that once i get Rodhes.

Pros: Easy to find, friendly, rep at the airport. Fast transfer to office. Easy return process.

Cons: Office a bit chaotic but not the agents fault.

Pros: Service provided

Cons: Couldn't contact them out of hours when nobody came (did eventually)

Pros: Good contact in the office, bus transfer within office and airport

Cons: The caution on the credit card is too high

Pros: Nothing except Quick check out

Cons: - this is scam they try to charge you for everything like 35€ to return car early in the morning -very NOT professionnels, no check in, car faults not noticed, very dirty car not cleaned and very agressive manners - when dropping off they don’t give any proof (you need to take a photo), they refused to Give My personnal informations back (copy of My Visa Card, ID and driver licence) so i explained about rights on data and a woman whispered to discreetly make another copy of this document!!!

Pros: The people how pick up from airport and drop us back were very nice, polite and helpful.

Cons: The collection took ages. You have to fill papers by hand. The car we got first was lower standard the the one we booked. When we complain they give us differnt car it was very old car with big milage in bad state. The car engine was weak. Car was very basic and old fasion. The remote wasn't even working and you have to use key to open. The worst car I rent ever. Especially that we paid quite a lot for it. I won't recomend this company.

Pros: nothing! the staff was very rood! offensive, screaming at us, threw a botle of water at me and my child. took too much fuel and didnt want to credit us. kicked us out and screamed at us in their office full with customers! i have never in my life treated this way. my kids cried and were scared of her.

Cons: the service is very bad! they don't talk good English! they don't have the patient to explain! they didn't credit the 100 euro deposit yet! and she was violent to us: screaming at us, kicking us out of the office and throwing a bottle of water at me and my 11 year old child!!!!!

Pros: Nice and straight forward

Pros: Rien de positif à dire sur Alma car (le même propriétaire possède différentes enseignes de location toutes situées au même endroit) Fuyez leur bizness est basé sur un système d'escroquerie

Cons: Temps d'attente long pour la navette qui vous amène à leur comptoir (5 km) Employée très désagréable au comptoir et qui n'a pas accepté mes cartes de crédit (indiquées débit) pensant ainsi garder votre acompte théoriquement déjà payé. ( ils gardent votre acompte et ne vous donnent aucun véhicule) Nous n'étions pas les seuls dans ce cas au comptoir, certains perdant la totalité de la réservation sans rien avoir nous avons loué ailleurs (Rodos car au terminal service impeccable)

Pros: Reliable, relatively new vehicles. Drop off process was very quick and easy.

Cons: Quite a long wait for free shuttle to collect car. Took quite a while to find the car hire representative at the airport.

Pros: Friendly and efficient

Cons: Car was very simple...no Bluetooth:/

Cons: They asked for an additional amount of 100 euro.

Pros: Great large car for a very good price. Vehicle was 3 months old and handed over in a good condition.

Cons: 10 minute shuttle to vehicle but didn’t have to wait long for the shuttle there or back.

Pros: Nothing

Cons: Nothing

Cons: Very high deposit from credit card, most of the people that came for vacation will probably need to use the cc in order to pay for the hotel and restaurants and shopping, your high deposit amount is causing problems with the cc limit

Pros: הרכב לא היה במלאי!!!! לקחו מקדמה 50 יורו ולא זיכו אותנו!!! לא מומלץ!!!

Cons: הרכב לא היה במלאי!!!! לקחו מקדמה 50 יורו ולא זיכו אותנו!!! לא מומלץ!!!

Pros: Efficient, smooth complimented our holiday perfectly stress free, friendly drivers.

Cons: Lack of a smile at the pick up point. The charge for out of office times

Pros: Pickup at agreed location. Drop off was harder to find.

Cons: Seven seaters are always expensive to hire. This 7 seater VW caddy had over 100k kilometres which i felt was quite old for a w week rental that cost circa 800 euros. No central locking and air con wasn't great.

Cons: I had a reservation for Hyundai i30 or similar and they gave me a Toyota Yaris. This is a much smaller car. I don't think that the car was provided by alma. The car had signes from "Drive" not alma. DriveRentaCar.gr

Pros: quick pickup and drop off

Cons: an employee stole my jewelry

Pros: Nothing

Cons: We had to get a bus 6km to the pick up. When we arrived we were informed the car had zero insurance what so ever. I had my own excess insurance however it was of no use if I had no insurance at all. We had to pay another 25 euro per day for insurance and we also had to pay a late pick up fee. When he brings me to the car is not similar to what I ordered and was a very old Puegot 301. We had no choice only pay and take it as we were stranded 6km away from anything at 10pm at night.

Pros: הרכב היה מצויין חדש ונקי ההחזרה של הרכב היתה קלה ופשוטה

Cons: האיסוף האיסוף היה גרוע ביותר מעולה לא היה לי איסוף כזה גרוע עד שהגיעה ההסעה ואספה אותנו התייבשנו לגמרי וגם כשהגענו לדלפק פרוצדורה גדולה לשלוח להם מייל עם הוואצ'ר ואח"כ צילום רשיון וכו והכל לקח המון המון זמן יקר שנשרף והמשפחות שלנו עומדות מחוץ לשדה התעופה ממתינות לנו. חבל מאוד.

Pros: Nothing

Cons: Single handily the worst customer service I’ve ever experienced. We paid for a car seat which was not installed when we arrived. The man on reception refused to install or help us install it. The one he gave us was unsuitable for our baby and she would have been leaning forward constantly if we used it. We went to go back inside to change it but the man had locked the door and turned off the lights. He didn’t answer despite our knocking and the fact he was clearly still in there.

Pros: Fast, no problem.

Pros: Free shuttle service from the airport to the pick-up location and vice versa, was very fast and functional. Fast collection time and above all, very fast return time. The car delivered was new, of the same category as the one booked and as described in the contract, it really had a full tank, which is not always obvious.

Cons: Nothing

Pros: New and clean car

Cons: I have already prepaid for a full coverage insurance but when I have to pick up my car they inform me that it is not a full coverage insurance and if I want it one, I have to pay 100euro more for 5 days. Also, there is a misunderstood in my arrival as I cannot contact with them and my voucher doesn’t include their phone number, so I was waiting for 1 hour and half..

Pros: Best price for what u get ever.

Cons: What can u complain on 12 euro/day?

Cons: Auf dem Mietvertrag stand Rückgabe am Flughafen. Die Rückgsbe war aber nicht am Flughsfen , sondern im Büro von Alma Car , etwa 4 km vom Flughafen entfernt. Die Firmenadresse auf dem Mietformular ist nur auf GRIECHISCH ! Bitte in Zukunft Adresse auch auf deutsch !

Pros: Able to upgrade car

Cons: The sales person was a little pushy with the damage waiver insurance

Pros: nice persons at the counter

Cons: The person picking us up at the airport did not hold a sign, and we went by her 8-10 times before we by chance discovered that she was the contact. That wasted a lot of our time. It is not understandable to me that anyone can have that lack of basic customer thinking.

Pros: They mentioned that they were not going to make any problem with small scratches, and they just took a look for any realy damage. I had a video with the condition of the car when i got it. But never had to use it. It's very easy to return the car on a main road you can't lose.

Cons: They were trying to sell me extra insurance. But if you don't have experience with the greek Islands, it's true that you may need it.

Pros: Helpful staff and good quality vehicle.

Pros: Nothing, disappointed

Cons: Nothing

Pros: They were efficient and the car was fine.

Cons: The car hire depot was a few miles from the airport.

Pros: I liked their fast substitution of the car when I brought them the first One (an orange light had appeared)

Cons: There were some problems at the pick-up about my card but in half an hour they solved the problem. It would be nice having a direct Number 24/24 for emergencies.

Cons: Waiting and shuttle transfer

Pros: Good car condition

Cons: Rude personnel

Pros: Retal agent Rea was brilliant on return - really made the finish to our holidat stress free

Pros: Performance and price.

Cons: -

Cons: The only thing was not getting the car of my choice a Toyota aygo

Pros: kind persons.

Cons: They reserved money from my credit card for one week

Pros: Car great and service great

Cons: Hard to find the rep at the aripor ton arrival

Pros: Nothing

Cons: Different car, bad rewiews in google about the rental company, charged more money, didn't accept cash or other payment methods than credit card, charged more money per day.

Pros: Price, the car.

Cons: The service

Cons: Could not initially find the agent outside the airport. The sign was not big enough or obvious. They also had the board pointing downwards so we couldn't see it

Pros: Speedy process of picking the car

Cons: Car used with 65000 km, beeing accused of making an accident with the car

Pros: Mrs. who accompanied us to the airport, on the day of delivery, was friendly and arrived before the agreed time.

Cons: The car pick-up location is outside the airport... It is likely that this information was there at the time I made the reservation, but I was not expecting it to be outside the airport. It's not a big problem, but I'm not used to it.

Pros: Service picking up was a bit slow. Seemed to wait for no particular reason. Travel from Rhodes airport to pick up car on shuttle plus usual process meant that it took about 30 mins from leaving the airport to bring in car. The car we received was a Peugeot 307 saloon and it seemed to rattle when you drove it. Not comfortable and made for nervous driving

Pros: Efficient and helpful

Cons: Very helpful and efficient and no issues on return

Pros: Super friendlyand attentive

Cons: I was pressured into taking out more insurance even though I had paid online for the extra. I was told that they would charge for any damage whatsoever if I didn’t take out the extra insurance from them and then have to claim in back!

Pros: Nothing. Firstly, they are located somewhere far from the airport. Terrible service in every way. They also took 5$, and after they refused to book a car, no one returned the money.

Cons: There is a russian working there who couldn't solve the problem. On the contrary, they raised the price 4 times more because we did not have some kind of card there, on which some data should have been indicated that were not indicated on the website. In the option to pay in cash - refusal. As a result, she could not help us, we lost time and ended up renting a car at CITY Car Rental for a better price.

Pros: Smooth transaction,helpful people

Pros: Fast

Cons: Part of rear bumper was broken, not fixed before rental period, had to be put back every trip. They tried to sell me additional insurance, even after I told them I had all-risk already

Cons: We found both representatives quite hostile, especially when collecting the car, as soon as we said we didn’t want extra insurance as we already have brought it through the broker, she was saying we’d have to pay 5000euros and wasn’t taking no for an answer, after this she was rude. When returning the car, the guy was trying to pick fault with the condition of the car pointing out splatters of mud as damage and damage that was there already, luckily we had a video of the cars condition when we

Pros: Unprofessional selling of your insurance. It would be more honest to say the real price at first. To discovercars page. State clearly the amount of the whole insuranse: 140€ not 65€. In that case i would prefer another company. I would prefer to stick to my budjet and not get upset. At dropping of the representative was very sweet and truly polite.

Cons: When i tried to communicate with discovercars your representative discouraged me from contacting. Morever, she tried to devalue similar companies. Last but not least-without knowing how i chose the full package of insuranse- she tried to put the blame on me that i chose something with 3 € and i didn't notice something that was written after the Full Insurance. I am really upset with how things ended up and i feel both robbed and mocked. The disappointing fact is that nobody is going to refund m

Cons: stuff not very polite

Pros: Service was excellent and very efficient. Car provided was very good.

Cons: The actual car hire desk wasn’t near Rhodes airport but a quick transfer was provided.

Pros: Very old . 12V for phone does not work . There is a bad smell in the car .

Pros: Blocked deposit not returned on time and too high.

Cons: Managers tried to sell their own car protected policies and their service depends on you getting them or not

Pros: Staff, car type and cleanness, reasonable pricing.

Cons: Time spent picking up the car. Time spent waiting for the shuttle bus from the airport.

Pros: friendly staff, efficient service

Pros: Good transfer service

Cons: As above - possibly regular scam merchants.

Pros: Despite being off airport the process was quick and efficient. At the price we payed I was expecting a poorer quality of service.

Cons: The car was clean and worked well. The bodywork however was a little beaten up with several dents and scratches.

Pros: Car was in relatively good shape and personnel was pleasant.

Cons: I have had to pay more than double amount for rental of a car compared to agreed amount in contract since my credit card was blocked. They didn't want to accept any other payment until the price was not increased more than 100%. This is absolutely terrible.