Americars Auto Rental at Fort Lauderdale Airport

Pros: Definitely no customer service at all

Cons: Not service customer

Pros: I think his name was Alex, he was very professional and accommodating and very helpful to me. I rate him 100%

Pros: Phone representative was rude and not helpful.

Cons: Nothing, I was left with no car.

Pros: Great service for the price

Cons: A little disorganized and hard to get shuttle

Pros: Not a single thing, they just want to charge extra for everything, even for a "reschedule fee" for an extra $40

Cons: They didn't use a suttle for pickiung you up at the airport, charge you extra for eveything, the "full coverage" insurage is not "full" and they don't accept the credit card insurance for anyone who is not Florida's resident. Worst experience of my life renting a car

Pros: Very poor service. I arranged to pick up the car the following day and took an Uber. There was no one there and I was a bit stranded

Cons: Reservation cancelled despite my phoning and them recording my message

Pros: The brilliant service provided by Amir the manager.

Cons: Incorrect information provided on initial confirmation email

Pros: Car was good

Cons: Hard to get a shuttle, attendant looked after another person when we were before her, kept us waiting a good hour before e got the car. Was hard to figure out how to drop off. The attendant offered no help whatsoever, was hard to get him to answer our questions, like we should already know. Very unprofessional all round service. Took our car back early but noone from the company was there to even ask for a discount of the 3 days. We had to go home due to a family emergency.

Pros: Value/cost & easy once at office

Cons: not clean, tank not full & long wait to get picked up

Pros: Friendly service

Cons: Some confusion as to where the pickup point was at the airport. Couldn't initially get through to a live person when calling

Pros: The car would have been fine if we didn’t have such trouble with the tire they never repaired before renting it out.

Cons: Defective tire - they wanted us to repair it when they rented it out defective.

Pros: Friendly driver picked us up. Reasonable price.

Cons: Disorganized, unprofessional, poor communication and instructions. Deposit held for a long time. Overcharged. Terrible customer service.

Pros: Efficiency of personnel

Cons: Nothing

Pros: good company should give the huge corporates a run for their business

Cons: everything was great,,,coordinating a ride to their location worked out well.

Pros: The good véhicule and a good price

Pros: Quick pick up at airport

Pros: They were friendly, serviceminded, flexible, easy to communicate, Great air shuffle.

Cons: There was no sign at the office- about where to deliver the car. On the next side of the building. They told us when we arrived, but we had forgotten by the time we were suppose to deliver the car.

Pros: Agents Not very professional or helpful. Flights were cancelled due to FLL airport closure due to flooding. Quoted me $120 to drop off car in Orlando then charged me $180. Due to our circumstances, no exceptions made to help us get back to our hotel after dropping off the car late at night. Very scary parking lot, staff were not welcoming. Our flight was very early next morning. Had to take an Uber back to our hotel. Realized the hotel was a shorter distance than the airport. Not happy.

Pros: everything

Cons: nothing

Pros: Excellent service.

Cons: Was impressed by the pick up and drop off at the airport.

Pros: Marcos, the car rental agent was extremely helpful and nice! Congrats on his work!

Pros: Pick up at the airport in my rental, easy drop off as well.

Pros: I thought the price was very reasonable for renting a car, and the add-on driver was especially reasonable. I would rent from discover cars again.

Pros: Immaculate condition

Pros: Carole's service, quick return and shuttle.

Pros: Very simple and easy trans

Cons: For some reason, when the person charged my card, the amount was charged 3x and on hold in my cc. it lasted couple of days to clear because it was a WE. the person at Americar was really helpful in finding out what the issue was… in the end it was out of their control.

Pros: Very quick when rep there

Cons: Sometimes office was closed

Pros: Staff and an easy transaction.

Cons: Nothing. Everything was as expected.

Pros: They were helpful with anything that we needed.

Pros: Attention and availability

Cons: The rental company didn’t respect the agreement and charged me $1,000 for deposit instead of $250 as was written!

Pros: Representative communication is great!

Pros: When I booked online, I indicated my flight would be there late. Instead of informing me that Americars would be closed and not be able to pick me up, I apparently was booked to pick up at 12:00 noon instead of my late arrival. I had to rent at the airport and lose my deposit.

Pros: Personnalisée service. Easy to join the agent. Great service

Pros: The service was great. Had an issue with the tire pressure sensor they replaced my car

Cons: The instructions weren’t very clear when picking up rental car. It took a while to figure out that we had to contact them by phone to pick us up and take us to their office.

Pros: Parts missing and seat were stained we were explained that is because are in a lite color and they get stained to easy other than that week vive was missing in a tire but nothing to affect the function of the car it was great

Pros: The car had a small hit on the rear bumper, was reported to us and had no problem of the dropping off the car

Pros: Absolutely nothing.

Cons: The shuttle pick up was not in a large van, but in the actual car I was renting. There was no room for all of our stuff, since there was another person in the car. They did not provide car seats even though I had requested them. Then the guy lied and said he called me to tell me they didn't have any. I had to drive with my children in the car without car seats. They did have an infant seat and tried to pass it off as a child seat. To be honest I should have told them to leave and not even got in

Pros: Quick Fast and easy great service

Cons: None

Pros: courtesy, everything was explained.

Cons: no complaints. too many taxes though.

Pros: the speed of management

Pros: Check in very efficient, staff very friendly and helpful

Pros: Car was brand new and clean

Cons: The instructions to get to the company desk weren´t clear.

Pros: Friendly

Cons: Service was great

Pros: Private shuttle pick up from the airport upon arrival

Cons: Nothing

Pros: How fast we were picked up at the airport once our flight arrived.

Cons: We didn't see a representative to drop off the car, it would've been nice to do so.

Pros: Do not rent from them! They tried to charge my credit card 2 days later after they already charged for the rental.

Cons: My credit card company alerted me to fraudulent activity from this company. I had to cancel my credit card so they could not charge on it. Terrible business!

Pros: Reasonable price, good car. Not convenient to get to the office. Probably let the customer call when arrive and pick them up rather than let them get in a bus to the on-site rental car building and don’t know where to go

Cons: Reasonable price, good car. Not convenient to get to the office. Probably let the customer call when arrive and pick them up rather than let them get in a bus to the on-site rental car building and don’t know where to go

Pros: See previous comment

Pros: The agent picked me up at the airport doors

Cons: Wrong information about the place where you meet the agent at the airport

Pros: Everything!

Cons: Nothing...everything was great!

Pros: Upgraded to highlander for same price

Cons: Didn’t inspect car upon pickup.

Pros: Fast friendly agents

Cons: the interior could have been cleaner mostly inside windows.

Pros: Nothing.

Cons: When I got there, the car wasn’t ready. The manager was driving it over to my location and told me he’d be there in 30 mins. Then after 30 mins when we called him, he said he would be another 30 mins. Then he suggested I take another car and that he would come meet me where I was staying. I was staying at a friend’s house and wasn’t going to give him my address. Plus the rental place looked a bit sketch. Would not recommend AT ALL.

Pros: Car was clean and in good condition.

Cons: Long time spent to pick up the car, the agent was inefficient.

Pros: Nothing

Cons: No show

Pros: Pick up at the airport, the accured time and the service of the representative Isabel.

Cons: None

Pros: The car was in good condition

Cons: No care for anyone else’s time or money

Cons: Stranded me and 5 Members of my family

Pros: agent was very easy to work with pick up/drop off was very efficient

Cons: type of vehicle even though it was the small size option we requested

Pros: There was no service. Will never go with again

Cons: No van or any car available

Pros: very friendly

Cons: my email said to find the rep at the rental desk,,, there isnt a rental desk!! this cause a lot of confusion getting picked up to get the car