Arnold Clark at Edinburgh Airport

Pros: They take the time to explain in good detail the features of the car.

Cons: Everything was very good & pleasant.

Pros: Insurance at desk was cheaper and car condition was good

Pros: Rachel who we picked the car up from was amazing and so helpful. The drivers of the shuttles were also wonderful.

Cons: Nothing.

Pros: the staff were really lovely & the car was pristine

Cons: we were AGES waiting to get our car, seemed it was a misunderstanding as 2 or 3 clients were standing waiting and the staff thought we were all waiting to be picked up.

Cons: The vans should have backup sensors or cameras. We managed with out, but it would have been easier with cameras on some of the tight spaces.

Pros: dropoff representative was fast and efficent

Cons: time to check in was way too long

Pros: Efficient and friendly

Pros: Absolutely wonderful! They upgraded our car and it was spotless and beautiful! Very efficient service and great fleet of cars to choose from!

Cons: NA

Pros: They are very friendly and polite, we could pick up a car earlier, and we even got a better car. No problems with giving back a car.

Cons: Nothing

Pros: The vehicle I was driving was nice.

Cons: Your customer service needs a lot of work. Especially for customers that have an early morning flight. That process is definitely not functional.

Pros: very professional and friendly

Cons: nothing

Pros: Nothing.

Cons: They did not answer our call from the airport. The next day they said that they were there until 8:00, even though their message said that they closed at 6:00. I called 3 times, each time receiving the same message. So we rented with Budget rental.

Pros: friendly, fast, professionally

Cons: na

Pros: L'état de la voiture, nous avons été surclassés.

Cons: Pour le retour, il y a eu un manque de communication, car nous avons du rendre le véhicule avant l'ouverture du bureau d'Arnold Clark.

Pros: Quick and professional

Pros: Quick and easy friendly service.

Pros: Exelent service and if you have a problem they have service points all over scotland to help you 💪

Pros: efficiency and rental conditions very well explained

Cons: n/a

Pros: Quick, friendly and a pick-up bus tot and from the airport

Pros: We picked up in Edinburgh. The lady was very helpful, friendly and patient. We tried to fit all our suitcases in the car and it didn't work. She was able to upgrade us to a bigger car quickly for just a small price. Drop off in Aberdeen was easy and when the lady checked the car she found and returned some forgotten items. They even dropped us off it our next stop saving us the 30-45 minute walk to the ferry. Have been 100% satisfied with everyone I have dealt with on this rental.

Cons: Their service was fantastic. Can't fault anything. Just make sure you know exactly where you are picking up/dropping off because we went to the wrong place 20 minutes away.

Pros: Lovely car to drive - very smooth process

Cons: Having to hand the car back!

Pros: Shutleservice

Cons: Nothing

Pros: They were really friendly

Pros: Excellent service

Cons: More car choices ; the car rented not eco efficient as expected

Pros: When I dropped off the car, I was given a ride to the tram and even assisted with purchasing my tram ticket - both foreign things to me.

Cons: Nothing that I can think of.

Pros: The personal and professional service

Pros: Efficient and friendly staff

Cons: A little difficult to find pickup area and no sign of phone in terminal.

Pros: The representative Isaac was efficient and very friendly providing great customer service.

Cons: No problems and nothing to complain about.

Pros: staff was nice and very detailed. it was clear the agent we used to pick up the car was new and that was fine. so it took him longer to process us than it probably should have. but in the end all worked out.

Cons: nice, well maintained cars

Pros: Arnold Clark was one of the best rental companies I’ve ever experienced. Very professional, friendly, helpful team with a great car.

Cons: Friendly and helpful with pickup and drop off.

Pros: Lots of agents to help and quick check in.

Cons: The car needed new wiper blades.

Pros: They were very efficient and straight forward.

Cons: Hard to find pickup location at airport. Not sure why it cost an additional 60 pounds to drop off a car before store hours!!

Pros: Efficient and focused on problem solving. Managed to get me the right car almost immediately despite the error from discovercars.com

Cons: None.

Pros: It was very pleasant. Everyone was courteous and helpful and it was very quick.

Pros: Friendly staff

Pros: Fast and efficient. Everything went without a hitch. No surprise charges.

Cons: Pickup location hard to find.Had to wait in the weather for 25 minutes for a shuttle.

Pros: Robbie customer service was outstanding

Cons: Not a thing

Pros: Newer cars, friendly staff, good value!

Pros: Very friendly, quick and easy

Cons: Loved everything

Cons: As noted above - a completely unacceptable cancellation policy for illness of a highly transmittable disease.

Pros: Its was a great car in perfect shape, and at a really good price.

Cons: Seems a little under-staffed. The people who were working with checking people out with their cars were the same people checking them back in.

Pros: Excellent service, quick pick up and drop off. Very clean cars.

Pros: they didn't have the car size we order, theyfirst try to upgrade to higher class but with small trunk, i refused. after the try to convest us to take smaller car. after 1.5 hr they gave us car that fit to our ordee

Pros: Friendly, very professional, knew what they were doing!!!

Cons: The overall time to pick up the car when we arrived at the center, however, the waiting area was very comfortable!!

Pros: Good condition of the car.

Cons: Car pick up procedure is. Most of the requirements could have been dealt with online.

Pros: The type of car I was provided with

Pros: Super friendly and easy to pickup and drop off

Pros: They helped us when we had an issue. They were friendly, professional.

Cons: Price!

Pros: The representative was very friendly and informative. Very efficient.

Cons: N/A

Cons: needed confirmation of rental before picking up car could not contact anyone and received an email 3 days after the rental date

Pros: New clean car. Reasonable regarding standard of car on return. A car-wash and hover good enough.

Cons: Picking up car seemed to take longer than expected given all details were already given over the phone/email.

Pros: best in the world, everybody should be like them, no fuss all simple, no thousand papers or headache great

Cons: nothing are amazing

Pros: The staff are genuinely nice not just fake nice like at some other rental places

Pros: Excellent friendly staff. Good explanation of car functionality (e.g. petrol cap release, how auto headlights work)

Cons: Nothing - brilliant service.

Pros: Top notch

Cons: Nothing, everything was perfect!!!

Pros: Absolute class service, easy pick up and drop off, definitely got a bargain on the car as we got upgraded to an AMG Merc A class, would definitely recommend

Pros: Was addressed immediately and helped quickly. The drop off and shuttle were very quick and convenient. Clean office and refreshments were a nice bonus too

Cons: Nothing

Pros: The services provided were very good. The car was new and comfortable.

Cons: I didn’t like that I had to call a phone number to get the shuttle to pick me up. Though The service was very quick and comfortable.

Pros: Courteous, helpful staff, car was like-new.

Pros: Very courteous and attentive staff.

Pros: Friendly service. Got a brand new Mercedes which we were not expecting. That was a nice surprise.

Cons: We had difficulty finding the pickup spot in order to get to Arnold Clark. After finding it and being transported to the actual rental car agency, we had a 1.5 hour wait to get the car. The van driver was especially nice and accommodating, though.

Pros: Friendly agents

Cons: Tough to find where to go to rent car

Cons: Took a long time to get picked up at airport, then there wasn't enough room for everyone, so some of my family members had to stay and wait for the shuttle to return, meanwhile after we were dropped off, the driver couldn't leave to go get stranded family members because he was waiting for returning passengers to airport. A little frustrating mostly because I have a member who is diabetic and I expressed that to staff.

Cons: The pick up prcedure took about one hour! Learning personnel?

Cons: El coche no era de las características señaladas.

Pros: They solved the problem with the size of the car, had coffee and water and entertainment for the kids.

Cons: I couldn't easily find the phone to call for the pick up at the airport.

Pros: Clean New car

Cons: Took really long to return the car and had to wait again for transportation to the airport. We rented a 9 person-van which did not have any park assist. No beeping sound when driving in reverse and no way to see the back end of the van because of its model. I think it is very cheap to get vans of that size with no parking assist.

Pros: Prices and quality of the car.

Cons: Location of the petrol service relative to the car hire office ; difficult to get even with the GPS... a lot of roundabout.