Sydney Airport (SYD), Sydney, Australia
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Driver's country of residence is United States of America (USA) and age is 30-65
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Trustpilot

Atlas Car & Truck Rental at Sydney Airport

13 Sarah St, Mascot NSW 2020
0061 3 8336 6100 / 0061 1 800 808 122
Atlas Truck & Car Rental is one of the car rental companies serving Sydney Airport, the busiest airport in Australia. The company has an impressive fleet of rental cars that include compact, mini, intermediate, luxury, and other types of vehicles. Most of Atlas Truck & Car Rental cars are equipped with automatic transmission.
Pick-up instructions
Once you have collected your baggage and have all you passengers ready, please call the branch on phone number 0061 1800 808 122 or 0061 3 8336 6100 to inform us you have arrived and ready for a pick up service. Once you have informed staff of your arrival please follow their directions to the following pick up points. International arrivals T1 - Express pick up zone: Please exit the terminal and cross the road into the car park and follow the Yellow signage to the "EXPRESS PICK UP ZONE". Once at the Express pick up zone, please walk towards the end of the shelter area , when you see the Blue Atlas shuttle bus parked safely, please approach the driver. Domestic arrivals T2 & T3 - Priority pick up zone: Please exit the terminal and cross the road into the car park and follow the Green signage to the "PRIORITY PICK UP ZONE". Once at the Priority pick up zone please wait in area "B", when you see the Blue Atlas shuttle bus parked safely, please approach the driver.
Drop-off instructions
Please clarify Drop-off instructions with Car Provider upon Pick-up.
Key box
No

Customer Ratings and Latest Reviews

Value for money
Ease of finding
Agent helpfulness
Pick-up speed
Drop-off speed
Car cleanliness
Car condition

Because we want to make sure each review listed here is left by a real customer, we don’t have the option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic.

Japan
Kia Rio
11/14/19

Pros: The service was good and people friendly and helpful

Cons: The car tires were a bit down and we had to fix them on our way
Australia
Kia Rio
9/18/19

Pros: Very polite and accomodating
New Zealand
Hyundai i20
9/18/19

Pros: Affordable price.

Cons: It took about an hour after i called until recieved the car
New Zealand
Hyundai i20
9/15/19

Pros: Good car ,Good price

Cons: Shuttle times were a bit too long waiting as thought it was at airport
Hong Kong
Hyundai i20
8/31/19

Pros: Pretty good

Cons: Good
New Zealand
Hyundai i20
8/28/19

Pros: Car was ok

Cons: Pick up from the airport was very poor. It took 90 minutes for the shuttle to arrive after calling more than 6 times. The day was nice with clear weather and no traffic. Pathetic service.
New Zealand
Hyundai i20
7/22/19

Pros: Pick up from airport was very efficient and the staff at the pick up point were very friendly and helpful

Cons: No complaints
Hong Kong
Hyundai i20
7/15/19

Pros: Everything is Excellent!
Australia
Hyundai i20
6/2/19

Pros: friendly staff and easy to deal with , super helpful too

Cons: the car wasnt very well cleaned
Australia
Toyota Corolla
5/26/19

Pros: Loved it all from pickup to drop off, staff are super friendly!
Australia
Toyota Corolla
5/22/19

Pros: Availability of cars

Cons: N/a
Australia
Kia Rio
5/8/19

Pros: They were happy to give me an upgrade or discount because I had to wait for the car to be cleaned.

Cons: They didn’t extend my rental because it was booked by a third party.
Australia
Hyundai i20
4/16/19

Pros: The representative at the office desk when picking up the car had good customer service skills.

Cons: Was told the wrong pick up location on my paperwork. The local office did not call me to know or walk over to where we were waiting. The driver was very rude and unapologetic for the mix up. Just ended up ignoring my wife's requests for more information. The staff in the office, to their credit, were good and apologised and explained the situation. But we definitely will not be booking with Atlas again.
United Kingdom
Kia Sportage
3/21/19

Pros: Nothing

Cons: They took $350 dollars damage deposit and will not return it
United States of America (USA)
Kia Rio
3/18/19

Cons: It has been over 15 business days and I have not had my deposit credit back to me.
Australia
Toyota Corolla
1/20/19

Cons: We left something behind, and immediately called the office. We had to call several times to even talk to someone who could make a decision. They took so long to react, we had to board our plane. We had to ask a friend to pick it up and send it by post. If they had been responsive, they could have easily delivered it to us at departures. Furthermore, it is misleading to say that the office is at the airport because it is not.
United Kingdom
Toyota Corolla
1/8/19

Cons: On collection from the airport we were meant to call 1 of 2 numbers. One didn't work and one continuously rang out. After eventually getting through I was told the transfer vehicle was broken and had to call a cab. This took 30mins.
Australia
Holden Malibu
1/1/19

Cons: As a leisure car hirer, I would not generally rent from Atlas as its rental rates are way above market and its bond security terms for using a bank debit card is not consistent with market rules.
United Kingdom
Hyundai i20
12/24/18

Pros: Nice n easy

Cons: Nothing
Switzerland
Hyundai i20
12/8/18

Cons: I followed all the instructions upon arrival but the shuttle never arrived. I gave customer service a follow up call and they said the shuttle is just a few minutes away. 50 minutes and 4 more calls later, the shuttle was still not there! I gave the company the last call to inform them I was unable to continue waiting for the “shuttle” and left. Never again.
United States of America (USA)
Hyundai i20
11/26/18

Pros: Good price, clean car.

Cons: The car broke down, the people were highly unhelpful and basically said if the roadside assistance couldn't get the car started they didn't care if I had to get a hotel (because I was unable to get back to my airbnb) and that it was my choice how I spent my night stranded. Once the car was started again the screen needed a 4-digit code to work again (no radio, no nav, nothing) and I called multiple times for days and never once got a call back or email with the code. So I had no radio for 4 days
United States of America (USA)
Holden Captiva
5/17/18

Pros: N/A

Cons: Upon returning the vehicle there were scratches found on the rear bumper. 1. I was made to feel as though it was something that was certainly my fault and that I was lying about not having known what happened. 2. There was a 4000 charge that is uniformly put on my card regardless of the type of damage (this was clearly not an expensive issue). I was expressing my concern with the size of the charge and the customer service agent had zero empathy or interest in explaining why.
New Zealand
Hyundai i20
3/1/18

Cons: Our plane was delayed, so we arrived after the rental office closed at 5pm. We were not aware they closed so early, but when we called the help line we were simply told they were closed now, and there was nothing we could do about it. So we didn't even get our rental car, despite having paid a deposit. We had also tried to call before boarding our flight to say that we were delayed, but the people we got on the phone were very unfriendly and unhelpful and we got nowhere.
United Kingdom
Hyundai i20
1/9/18

Pros: Our free upgrade

Cons: Very small office in Sydney with a long queue which meant we had to wait quite a while
Canada
Nissan Micra
12/9/17

Pros: Staff was friendly, helpful, nice car

Cons: We booked for 7 am, couldn't get hold of them until well after that, shuttle didn't show until nearly 8 am It was nearly 2 hours from our booking time before we were on the road
Australia
Hyundai i20
11/20/17

Pros: The pick up driver was very nice.

Cons: Worst customer experience if my life. Arrived at the depot at Sydney airport with elderly mother and 5 month old baby in tow. When I asked if you had received my request for a child seat the woman behind the desk said "we don't have any and if you had of read the fine print you would know that child seats aren't guaranteed " When I asked what was I supposed to do with my son, she replied " don't know. Probably call some company that can rent you One". NEVER EVER AGAIN!!
Australia
Kia Rio
10/5/17

Cons: They almost didnt take my drivers license. One hour later they realized that I can drive with my driver license
Australia
Toyota Corolla
8/19/17

Pros: Useless for me
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Sydney Airport (SYD), Sydney, Australia

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Driver's country of residence is United States of America (USA) and age is 30-65

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  1. Car Rental
  2. Australia
  3. Sydney
  4. Sydney Airport
  5. Atlas Car & Truck Rental
 
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