Autos Menorca at Menorca Airport

Cons: We were not told that there was a drop off desk and to queue. The drop off agent then tried to charge for a scratch that was there upon collection and proven by photo and video that we took. This wasn’t just for us as it was apparent that he tried to do this for every car.

Pros: efficiency extending the car

Cons: waiting time

Pros: Pretty new car very cleaned

Pros: Easy website - Great staff on the Day

Cons: No in resort pick up - only at airport

Cons: The fact o gave me a car of a different class. I paid for one better. I paid for a compact and they gave me an economic.

Pros: Excellent service from start to finish. Highly recommend

Pros: Booked an SUV and got a 3008 which was perfect

Cons: Used several times and always been efficient. Cars are always new and come cleaned and full of fuel

Pros: Good quality, clean, low mileage car, at a competitive rate.

Cons: The collection area in the car park wasn’t very clear, and the number queueing system in the office wasn’t clear either.

Pros: Very straight forward pickup quich and simple. No nasty pressure of buing extra insurance - it was offered though in good price but had mine through disc cars. Would definitelly use them again when next time visiting Menorca!!!

Cons: a little more advise with picking up the child car seat, there was no fitting instructions on the side of car seat. Spent to much time fitting this safely.

Cons: Waiting time was about 30 to 40 minutes and not all the desks were in service

Cons: The cue at the location was confusing, take a number but so many people came in at once a if you don't see the number stand, you have to wait even longer. MY CRITIQUE IS BASED ON YOUR RETURN POLICY. YOUR EMPLOYEES AT 6am TAPED THE KEYBOX SHUT SO YOU COULD NOT LEAVE KEYS, which is what I paid for, key drop and leave was an arrangement I paid extra for, so I HAD TO WAIT IN AN UNORGANIZED CUE, with no one helping other then the two men who weee asking "who is next" as if customers should know whp.

Pros: Spot on, no fuss - no trying to bully sell upgrades / insurance (like I’ve experienced with some others in the past), top spec car in great condition. Easy and pleasant process. Drop off was even more efficient and easy. Top tier

Cons: The only slight negative was the initial locating of the shuttle to get to the rental, easy enough to muddle through but some improved signage would have made the difference

Pros: Really good, friendly and fast.

Cons: Drop off was a little chaotic, the shuttle buses stop right where the cars are returned. With little kids, it’s tricky to get everyone out of the car and queued up for a lift to the airport. It would be better if there was a separate area to return the cars and a separate area to catch the shuttle bus.

Cons: Finding where to collect shuttlebus was not easy when you arrive in Menorca

Pros: Vert cool and professional

Cons: Excellent

Pros: Good communication

Cons: Tried to sell top insurance, even though we included it on booking. Car wasn’t checked thoroughly before collecting- had damage not certified!

Pros: It was good and efficient

Pros: Nothing to dislike

Pros: Price and accessibilioty

Cons: Difficulty in finding rep at airport. No signage!!

Pros: Efficient shuttle. Friendly staff.

Pros: Friendly efficient service, no scare attempts to upwell insurance, no fuss

Cons: Queue to collect is big, had to wait a while for a bus

Cons: Took more than 30 mins to return the car and 30 mins to get a lift to the airport. Needs better coordination of resources.

Pros: Efficient and friendly.

Cons: Car had a lot of damage.

Pros: 24/7 support

Pros: Friendly and professional, and a great, unexpected upgrade!

Pros: Excellent service on pick just needed someone else available to help on the desk as there was a couple having issues which slowed down the process for others

Pros: Drop off

Cons: Too many dents and scratches on the car

Pros: easy and srtiaght forward no hidden agenda and car checked and confirmation of deposits etc. given at drop off

Cons: Damage on vehicle but not disclosed on paperwork. Took photos myself to cover me and i did need these or i would have been charged. Car issued to me with no inspection,just paperwork showing no damage anywhere

Pros: How easy and fast was the process

Cons: Nothing to declare

Pros: Todo perfecto

Pros: Efficient, friendly and cheap

Pros: Good staff

Cons: Damages on car already done by other renters. There were so many scratches it was impossible to take photos of all.

Pros: They charge me 35 euros because it passes from 22h and the office its only working until 22h. Its robbing the client

Pros: Value for money

Cons: The agent at the desk tries to get us their own insurance when we already have one

Cons: car return confi only on request

Pros: AC coolness.

Cons: Car without parking sensores.

Pros: Easy quick and efficient service

Pros: Efficient and willing to help when problem occurred.

Cons: The Citroen car developed a temporary fault (failure of onboard computer, so no speed/fuel indications etc). This was known to be a fault, so Citroens should not be used.

Cons: The need for a shuttle bus from the airport, but it was a short journey.

Pros: they were very kind and honest. We called once because we wanted to change the time to drop the car and they answered, they changed the time without any problems.

Pros: Straight forward collection process. Drop off was super easy too. The car was almost brand new, and was full of tech, which made driving around the island easy. The shuttle bus to/from the airport was every 5/10 minutes so we did not have to wait long.

Cons: Keys were handed over without any demonstration/overview of the car, which would've been useful given we'd also hired a car seat which we had to fit ourselves. The assistant tried to sell us additional insurance cover when we had already bought extra cover, but it wasn't the hard sell attempt it could have been.

Pros: Friendly helpful staff

Cons: Lack of consideration of their customers

Pros: Very easy to pick and drop of vehicle

Pros: The condition of the car, very clean.

Cons: Like I said on the top , we had to pay 40€ when I had free shuttle in the contract.

Cons: Just the directions to the shuttle bus at the airport wasn’t that clear

Cons: €350 bill for a mark that is max 2mm x 2mm

Pros: Friendly staff. Very quick and helpful. No pressure to purchase extras.

Cons: Nothing all good thank you.

Pros: Speed of process

Cons: N/A

Pros: The staffs are friendly

Cons: The lack of informations about paying more for the insurance, l felt like l was tricked and cheated.

Pros: Very efficient with a bonus of having beach accessories to borrow!

Cons: Didn’t have washer fluid

Pros: Fuel wise very economical

Cons: The car was dirty inside and out

Pros: very efficient and polite staff

Cons: nothing - perhaps a map of the island in car would help

Pros: Quick efficient service. Car In excellent condition. Service representatives very polite and friendly.

Cons: No clear pick up point for the shuttle bus to the pick up location.

Pros: Good staff hand over especially on return of the vehicle

Cons: all good

Pros: Quick and efficient

Cons: Nothing

Pros: Fast honest

Cons: Lack of signage to where the shuttle bus departed from the airport arrivals

Pros: Friendly staff, new car

Cons: Wait for the shuttle back to airport

Pros: Tutto perfetto: check-in, checkout molto veloci ed auto perfetta

Cons: Nulla

Pros: Fast and kind people

Cons: Everything great

Pros: Very efficient, no fuss car hire.

Cons: Airport pick up point (transfer bus) wasn't easiest to find based on instructions provided.

Pros: Everything perfect

Cons: Nothing

Pros: Friendly and quick

Cons: Nothing

Pros: Accueil très sympathique. Une.personne qui était au retour le 26 vers 12h était très agréable et bienveillant. Navette au top

Cons: pour le retour la personne présente ce jour là le 27/05 a 6h était exécrable. Avec toutes les personnes présentes. Sûrement débordées par le nombre de véhicule qui revenaient à cette heure là. Renseignements sur les horaires d ouverture le.matin. Point pas très bien indiqué à l aeroport.

Pros: Used before and will use again

Pros: Good friendly service and helpful

Pros: The car was nice.

Cons: The charge of double (which i wasn't expecting) - I will try to get this refunded. Also, the agent embarrassed me pointing out my credit card has a limit (who's doesn't?!)

Pros: Perfect car and friendly service

Cons: Long wait for pick up shuttle bus at the airport on arrival

Pros: Fab people, great service, superb car

Cons: all perfect

Pros: The representative at the rental desk was quite friendly and helpful.

Pros: Quick Friendly Efficient

Cons: Didn't walk round the car with us - told us to take photos

Pros: All good. Pick up from airport a bit slow

Cons: Pick up from airport a bit slow

Pros: Brilliant value for money. Was apprehensive about using an 'off-site' service but easy to find the collection point outside the airport, a number of staff there to check you in and direct you to a van. Quick five mins drive to the office to collect car. Really quick process, had booked Toyota Yaris but was given Skoda Kamiq which is much bigger and great for us as a family. Car spotless. Drop off seamless too, quick lift in van back to airport. Would 100% recommend Autos Menorca and use again!

Cons: Liked everything!

Pros: Drop off was easier. Confirmed with me at the time that they were releasing my deposits.

Cons: Took me an hour of queuing at the airport car park to get a shuttle to get the car. Shuttles are too infrequent or too small. Little explanation at the time. Got the keys eventually, check in desk worker wasn’t friendly. Told me the car could be in one of three bays. Was in none of them. I had to go searching the car park bays on both sides to find it. Car was very clean inside, but a bit muddy outside. No damage that I could see at least.

Pros: Will use again

Cons: Nothing

Pros: Friendly people

Cons: That the car was not at the airport

Cons: Car wasn't clean inside.

Pros: cheap and cheerful

Cons: time spent in queue picking up car

Pros: helpful

Cons: That they did not accept the credit card of the second driver to pay for the car deposit claiming that the card should only belong to the person made the booking even though the second driver is there We had to pay 127 euro for insurance even though we had an insurance with the discover cars

Pros: Drop off couldnt have been easier. Completely different experience from pick up

Cons: The pick up service very poor. Not enough staff, no insistence on taking a ticket and people not going in order

Pros: Very efficient friendly service

Cons: The car had been used by smokers and smelt not terrible but not good either.

Pros: Basically everything.

Cons: The user's manual was only in Spanish; it would be good to have an English version as well.

Pros: Friendly and efficient

Pros: Empresa excelente. Rápida na retirada e entrega. Carros em ótimo estado de conservação.

Cons: Nada

Pros: Pleasant agents.

Pros: Quick and easy.

Cons: consider a sign pointing to the shuttle in the airport. carpark ? but not a major problem. A speed camera map would be good for those not familiar with Spanish road signs.

Pros: Friendly and helpful staff

Cons: Confusing Airport pickup

Pros: Quick and easy

Cons: Finding in the dark to return

Pros: Efficient and prompt service

Cons: No compliants at all

Pros: Good car, friendly staff, good shuttle service

Cons: Why can you not pre supply your details in order to speed the check in process, as in some other countries where you go to the car park and select a car in your category and drive off.

Pros: Very quick pickup as well as drop off. Car was prepared, clean, ready to drive. I get the same car as I ordered. Staff was very helpful. 10 out of 10, definitely.

Pros: Value Car quality

Cons: Wait at pick up

Pros: Good communication, sympathy

Cons: Upon dropping off the car, no written confirmation/document was given; they mention an email was going to be sent, but I did not receive any

Pros: Everything was organized and service was great. Our flight was delayed and we needed to make a last second change and they answered the phone right away and helped adjust our reservation. Would definitely recommend DiscoverCars!

Cons: None

Pros: Literally nothing. Felt like a scam.

Cons: It’s a scam. No one was there at the airport and company would not answer the phone.

Pros: We found Autos Menorca friendly and easy to deal with.

Pros: Quick drop off

Cons: Forced to buy excess insurance because I did not possess a credit card. The two things are not linked and it is a cheap trick on consumers. I paid 90euros for insurance I did not want or need just because I do not keep a credit account. Very pissed off.

Pros: Ridiculously expensive!!

Pros: Polite, efficient, fair.

Cons: The car was extremely expensive. I would have preferred a terminal pick up / drop off.

Cons: We didn’t fly until very late in the evening on our last day. Our car wasn’t big enough to fit all of our cases. I asked if we could leave or at the rental office for the day but was told that is not possible. Given how big your office is it is a service you might like to consider- I would happily have paid a few euros for it.

Pros: A perfect service, will happily use again

Pros: Efficient as usual. The car seemed old, was damaged in a number of places and there was no water in the windscreen washer.

Cons: Suggestion upon dropping off that I could have lied about damage, and insisting that I show proof photos (which I did).

Pros: Efficient

Cons: Transfer from the airport

Pros: Very pleased with the service received, I thought the representative who processed my return was particularly helpful explaining when payments would be unblocked etc.

Cons: I realised that I would have paid significantly less if I cancelled my original booking and reserved a vehicle closer to my departure time.

Pros: Fast.

Cons: To charge you the credit card when we had full insurance, even if with another provider.

Pros: Friendly, efficient, professional.

Cons: Nothing

Pros: Organised

Cons: No shade for customers to wait once the car was dropped off.

Pros: Very good service drop was quick and shuttle bus was good.

Cons: had to wait 30 mins to collect car

Cons: The collection was terrible. We queued for a long time outside in the heat with no information. There were two separate queues but this wasn’t clear. Having found the correct queue we waited for a shuttle bus which took nearly an hour. Once we arrived at the office it was efficient but the shuttle service was terrible. Returning the car was easy.

Pros: Everything !!!

Cons: Nothing !!!

Pros: Very clear, very fast, very good customer service

Cons: Nothing.

Pros: Ease of drop off

Cons: Long delay waiting for transfer at Mahon airport to car rental location

Pros: It was easy to access from the airport, they gave us a great car, and they made the return process very easy as well

Pros: All good but more flexible staff at reception

Pros: Their frequent shuttle buses, ticketed queuing system, several manned desks and comfortable waiting area.

Cons: Needs to be sign posted better at airport, was very hard to find/pinpoint. Car could have been cleaner

Pros: Friendly service

Cons: No signage at point if pick up or direction signs for return. Had to wait a bit for shuttle bus on way there.

Pros: staff super friendly and efficient at both start and handover of the process ..

Cons: Perhaps the shuttle bus took slightly longer than anticipated. Also get slightly stressed there's not enough room for everyone on the shuttle bus (although did not have that issue this time) ...

Pros: No cogen el teléfono y fue complicado encontrarles

Pros: Staff were all very friendly.

Cons: Nothing

Pros: All in all a very good experience.

Cons: N/a

Pros: Super smooth return process.

Cons: My only complaint is that it was not super clear at the airport where i had to go to find the free shuttle. Eventually we found it asking several people.

Pros: Clean new cars and easy check in/out

Pros: Nothing!

Cons: Everything!

Pros: Quick and efficient

Cons: My flight times changed and i emailed to let them know but never received confirmation that they were aware so was t sure till i got there if they would be expecting me

Pros: Easy location from Mahon Airport

Cons: Very efficient transfers to and from the airport

Pros: Hard to find shuttle bus location

Cons: Hard to find shuttle bus location. Car not full of fuel on full-to-full rental Windscreen wash empty and car very dusty (externally)

Pros: Attenti, veloci e puliti! Sceglierò sicuramente ancora loro al mio ritorno a Minorca!

Pros: Got a different car on the day that was miles better. Easy regular shuttle service to the office, and check in process was very quick and smooth. Process to return car was also quick and shuttle was ready to take us back. Would highly recommend this company!

Cons: Nothing

Pros: Very good

Cons: Nothing

Pros: Service was good by the car rental company themselves, BUT NOT DISCOVER CARS!! Our car tyre busted and they came within an hour, which was reasonably fast in my opinion.

Cons: Nil

Pros: Fantastic communication, reasonably priced rental, lovely car and hassle-free collection and drop off.

Pros: Ease of rental

Pros: quick pick and delivery. an absolute dream of a car. almost new car with fantastic mileage not gonna lie.

Cons: nothing. they were perfect.

Pros: Overall very friendly and efficient service. Quality of car was very good.

Cons: Took a while to find the pick up place for the transfer when we arrived.

Pros: The staff

Cons: Not receiving the excess and fuel charges returned to my credit card after 5 days

Pros: Fabulous new car

Pros: Staff was very helpful, efficient and professional.

Cons: Nothing! It was all perfect.

Pros: Expected a problem on returning the car because of all the existing damage ... dropoff lady was really lovely ... reassured us all was ok ... dropoff took just a few minutes and we were taken back to airport ... driver was great, happy, chilled !

Cons: The pickup was a bit difficult people were just wandering around the carpark not knowing where to go ... needs clearer instructions but 3 x minibusses arrived to transport us to the rental desk ... there were 4/5 checkin desks to deal with some 25 people so it took some time... our car wasn't available but there was an option for a smaller car costing an extra 5 euros a day! We were left to check the car ourselves, every panal was damaged so as advised took around 20 pics to cover ourselves

Pros: Friendly

Cons: Like all car rentals - always feel they are out to get you on drop off. Tired to highlight a scratch on driver door. Fortunately a video we took showed it. Clearly been there before and not logged and won’t be logged for the next driver.

Pros: The staff are friendly and explain everything at the beginning. The car was in really good condition and perfect for our needs. It was as described. Once we managed to get hold of someone to return the car, the second part of the return was very easy.

Cons: The transfer from the airport was difficult to find initially. Upon returning, it wasn't made clear that we could just go to the desk without waiting in line as there was only 1 line for people picking up cars as well as dropping off cars. This is not convenient for people trying to drop off their cars and catch flights. Their office phone number is not always answered and I was lucky they called me 1st so I had a different number to call. The sat nav goes with menorcan spellings not Spanish.

Pros: Personal service which was prompt and efficient, would use again

Cons: Nothing

Pros: Buen servicio en general

Cons: Nada.

Pros: That they gave me a car

Cons: Worst service

Pros: The car

Cons: The collection experience absolutely terrible

Pros: emplacement de la prise en charge et rendu voiture

Cons: la propreté intérieur de la voiture notamment les vitres

Pros: NOTHING; LET ALONE THE WAY THE ATTENDANT TELLS YOU ABOUT THE 1075€ CARD BLOCKING, ON THE SPOT. DREADFUL AND GOOD TO KNOW WHAT TO TELL ANYONE WHO´D ASK FOR A RECOMMENDATION: RUN LIKE HELL!!!!!!!!!!!

Cons: EVERYTHING, AS STATED ABOVE; SPECIALLY THE WAY THE ATTENDANT TELLS YOU ABOUT THE 1075€ CARD BLOCKING, ON THE SPOT. DREADFUL AND GOOD TO KNOW WHAT TO TELL ANYONE WHO´D ASK FOR A RECOMMENDATION: RUN LIKE HELL!!!!!!!!!!!

Pros: I've got a bigger and more comfortable car than I paid for - advantage was having more comfort.

Cons: I've got a bigger and more comfortable car than I paid for - disadvantage, because I wanted as smallest car as possible because of of those tiny roads of Menorca. Car has also several damages ale around the body, also some ones which wasn't marked in the document, so I had to take a pictures and check out whole car to be sure, ten explain by dropping off the car, that it's not my damage - deffinitelly not convenient process.

Pros: Very kind people, I had a problem, caused by me, and rental company did a pleasant job to help me to solve, and at the end we found a perfect solution.

Cons: Nothing at all

Pros: Very quick and efficient. Highly recommended.

Cons: N/A

Pros: Clean car, as described

Cons: Disinterested service agent, delivery / collection far from airport Rather pay more for a vehicle collected and dropped off at the airport

Pros: The shuttle was very well organised and the service quick

Cons: The price. Too overpriced.

Pros: Pick-up was fast, easy and they didn’t push me or scared me to buy insurance.

Cons: The shuttle service at pick-up only takes the driver to the agency. My friend had to wait for me to pick her back at the airport but outside.

Pros: Nothing

Cons: It was terrible they overcharged me for more insurance because they didn’t take Amex. Made me wait over an hour to get picked up from airport. We’re rude and still owe me money for my fuel deposit