Autounion at Larnaca Airport

Pros: bad serves👎👎👎👎👎👎👎👎👎👎

Cons: The company is very bad. It does not have an office inside the airport, and I could not find it. They sent me a message that someone would wait for me outside. When I arrived at the place outside the airport, I waited half an hour and no one came to take me to the rental office. After that, I had to take a taxi because I had children and the temperature was very high. ...And after half an hour, someone sent me a message asking me where I was??????!!!!!!!!

Pros: cheap service

Cons: pickup and drop-off outside hotel which was cumbersome as I didnt have internet and whatsapp support agent ignored my request to return the car early morning

Pros: The rep at Discovercars was very efficient and found us the best deal in seconds. Katarina in Autounion Larnaca was so patient and professional when i collected the car. My flight was very late and i had no phone battery but she still managed to find me. She helped get the best plan for what I needed. When I handed the car back at ayia napa, Christina was wonderful. She had time to talk. I will definitely recommend you all. I will be using you only whenever I am in Cyprus. Thank you

Cons: Nothing.

Cons: All went wrong from arrival and there not being the advertised 'meet & greet'. After trying to contact them, I eventually received a WhatsApp message from them - they assume you use WhatsApp! It was actually a pick up and shuttle bus from an unsignposted bus stop and after sitting out in the heat for a prolonged period and unmarked bus eventually collected me. Didn't take AMEX as advertised, needed MasterCard/Visa for deposit. Deposit was higher than advertised. Car was old and poorly maintained

Pros: friendly and informative

Cons: the air conditioning didn't work very well and probably needed a recharge and service.

Pros: No problem with pick up and drop off

Pros: Fast service

Cons: Car with very high km’s (90 000 km). Car was not very clean and the airconditioning did not function properly.

Pros: a very good car, asked for a specific model and it was respected

Pros: Service was good

Cons: The car was not what i ordered, i learned not do this again.

Pros: Nothing!

Cons: Indifferent service! Be aware with the pre- authorisation deposit. They try to hold this for 2 days after dropping of the vehicle. They claim that this is "their policy" but it is not in their written terms and conditions! So, theres's no guarantee that they could claim for damage after dropping it off even after an inspection! Buyer be aware of this!! After a lengthy discussion, they reluctantly released the funds. Fortunately we had enough time to state our case!

Pros: Possibility to keep cash deposit

Cons: Extra deposit 100 euro Not expected car Multimedia player is not translated

Pros: Good service

Cons: Maybe it's a deposit

Pros: Did not turn up for meet and greet. We waited till the airport was nearly empty and then had to call them. Not a big deal but that’s not what we were expecting.

Cons: The whole scenario was a complete rip off.

Pros: We were collected by a lovely guy.

Cons: The car was really quite dirty inside. Many stains on the seats and very very dusty floor mats. The car looked like it hadn’t been washed in days. They blamed the area they were parked in but the ‘expensive cars’ (merc etc) were spotless.

Cons: We rented an x trail or similar and ended up with a much smaller trunk car

Pros: Despite the flight being delayed the rep arrived to pick us up almost within a few minutes of calling him.

Cons: N/A

Pros: READ OUR EMAIL!!! Wasnt there for meet and greet at airport. Expected a mazda 3 or similar, recieved a dented and scratched non road worthy mini van YOU COULD HEAR MECHANICAL ISSUES while driving we have a 4 year old in the car. Attitude from the staff member as did not want to accept the mini van. Had to call their head office in the morning to get a more acceptable car just to recieve a scratch up older car for the price we paid is absolutely day light robbery.

Cons: READ OUR EMAIL!!! Nothing! Absolutely nothing, the attitude and rudeness was not acceptable behaviour we should of never been offered an unacceptable car in the first place let alone received attitude regarding it. Because we flew out earlier we were told to leave the car in the airport short term car park. Absolutely ridiculous!!!!

Pros: Gas milage of the car was good.

Cons: Car had high milage, and was not very clean.

Pros: Very good price per value, we ordered small car, but were upgraded to minivan for the same price. Car was in excellent condition.

Cons: No major remarks. The phone charger unit did not work, but we managed to live without it.

Pros: Service was great

Cons: Not very professional. Tried to give me an automatic but I had booked manual. Extra 100 euro petrol pre-authorisation.

Pros: Everything you can imagine, there was nothing to doubt about.

Pros: Great staff highly recommend suminder

Pros: friendly and efficient

Cons: car mechanical condition is very low its said in the contract that it full to full but then he gave me a tank with less then half and i return almost full so they made money on me and did not follow the contract

Cons: So far - we didn't get the car we booked, and we got left on the road in a country we don't know. That is not a way to treat a customer who rented a 400€ car.

Pros: Nothing

Cons: Everything, worst car I have ever rented

Pros: Pleasant staff.

Cons: Issues with Revolut credit card

Pros: The chap was happy

Cons: Poor state of vehicle , limited fuel,

Pros: We got an upgrade which was unexpected, lovely car, staff efficient, no complaints at all

Pros: Autounion personnel were nice

Cons: I give score 5 coz because I was a bit disappointed, I booked the car with full insurance coverage and I paid 38 euros in advance but on arrival at the car retrieval center when i was about to pay the insurance block money,the person told me that only credit cards are accepted according to the insurance policy,i have a french visa card which is equivalent to a credit card in France, that's how it works here and everywhere I travel, he refused to accept it, he asked us 60 more euros for insurance

Pros: Suminder was super nice and informative

Pros: Didn't try and con me or claim previous damage was my own. Weren't too forceful selling insurance.

Cons: Tried to get me to sign initial damage assessment before viewing the car and assessing myself. Had an excessive amount frozen on my credit card because I wouldn't take out their extra insurance.

Cons: When we dropped off the car the staff claimed that we should have put more fuel while the signed paper showed the contrary

Pros: Prompt service, good comunication on pick up and drop off.

Cons: We had to leave passengers at the airport whilst I collected the car, then I picked them up after collecting the car.

Pros: no comment

Cons: no comment

Pros: Straightforward; efficient; friendly; can’t fault them.

Pros: Businesslike staff

Pros: Nice people waiting for us at the airport, office very closed to the airport, wonderful and fun car with automatic speed easy to drive in the small streets of Cyprus. Good price for a week rental.

Cons: Nothing to declare, all was all right.

Cons: We took full insurance which

Pros: Generally good

Cons: I thought I booked a Ford Fiesta manual and I ended with a Masda 2 automatic but is ok

Pros: Friendly, straight.

Cons: Car had several faults - no windscreen washers or reverse beepers, side airbag coming out, gearchange paddles didn't work, chunk out of tyre sidewall. sat nav had no roads. Bodywork good. Price was good.

Pros: Terrible

Cons: Being charged €250 for damage I didn't do

Pros: Car was upgraded at no extra cost

Pros: Lady who greeted us was very friendly and helpful on collecting the car.

Cons: Very unprofessional. Lady suggested that I leave my wife and 3 children at the airport late at night whilst I take the short trip to the office to sign paperwork. When I made it clear that this wasn’t an option, the only alternative was to get into the car without child seats. So choice one was to abandon my wife and 3 young children and choice two was to put them into the car without car seats. Car seats we eventually got we’re dirty and had mould spots on them.

Pros: Poor car choice

Cons: Slow

Pros: Very good friendly service, some minor issues but no real problems.

Cons: Car interior cleanliness was on the border line, it could have been better.

Pros: We ordered Mazda 3 and we were upgraded to Mazda 6. The agent Darina was very helpful, pleasant, very professional and did her best to make it a pleasant experience.

Cons: I have no negative comments

Cons: The extra excess charges, the waiting around for pickup

Pros: It was absolutely amazing.

Cons: NA

Pros: Good service all round

Cons: Driver was very late picking us up and lots of confusion regarding insurance

Pros: Very good

Cons: Close to airport

Pros: They were efficient and very friendly with no sneaky charges.

Cons: I had to call for the representative to show up at the airport which meant I had to buy I phone line just for this interaction.

Pros: nothing... simply no service

Cons: car not well maintained. breaks shaking when applied. AC not cooling. Loose seat belt. cars full of scratches and dents

Pros: Cheap, easy to find

Cons: Car had a little technical problem - clutch did not seem to work properly and there was problem with shifting to 1st and reverse gears).

Pros: Great service, can pick up the car 24/7. Support is available at any time. Not large amount of security deposit. Free cancelation up to 48h. Unlimited mileage.

Cons: Had to wait for car rental representative in airport for about 40 min.