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Autounion at Zadar Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have the option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic.
Pros: The guy at the pick up in Zadar was good and nice.
Cons: The office in Zagreb airport is not at the airport. The staff was not very service-minded. Autounion charges a lot for extras like babychairs, ferry insurance, etc.
Pros: Staff are friendly but under resourced.
Cons: Car had 11 marked dents on inspection plus other scoffs on paint work. Ac just about worked. The fuel dial was prone to sticking and on returning vehicle it gave a false fill reading meaning I had to.pay 25€ extra as attendant accused me of no returning car with correct amount of fuel. This happened yesterday. Very poor show. Vehicle should not be in service.
Pros: There was no service at all. I didn’t get the car on arrival as they had an accident. The rental guy just said - sorry, we had car accident, and we have 3 bookings and only one care and you are not getting the car today. He also didn’t know when I will be able to get the car. He just said that there is other car rentals and you can go there. In the end my car rent cost me twice as price I planned, and I couldn’t get any car on the arrival day, so extra money spent On taxi.
Cons: Nothing good about this company. Avoid.
Pros: Clearly explained details . Had car contract ready
Cons: How long it took , not enough staff , car damage report not ready . Took almost 1 hr to return , didn’t have the report from original rental , kept insisting it wasn’t their car and another supplier had to review the condition, meantime that supplier didn’t provide the paperwork for the scratches . Found a factory default kept looking at a line you couldn’t even see . Took way too long for a simple return . they were trying to find a problem /damage to try and recoup from the discover insurance
Pros: Note- this agency doesn’t accept Amex platinum, so my extra coverage through the use of that card was missing.
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Rental Conditions
Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.
A young driver fee applies to drivers under the age of 21.
There is no maximum age.
A senior driver fee applies to drivers over the age of 76.
The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.
Driver licenses will be accepted if issued in the following country(ies): United Kingdom, EU.
Driver licenses from all other countries must be accompanied with International Driving Permit (IDP).
A driver license printed using a non-Roman alphabet (Arabic, Japanese, Cyrillic, etc) must be supplemented by an International Driving Permit.
Please note that the International Driving Permit is valid only if accompanied by the regular driver license.
In addition to documents mentioned previously, the customer will need the following: valid driver license, credit card on a main drivers name, Passport or ID card, booking voucher.
The exact deposit is determined on pick up since the amount is dependent on the type of vehicle.
It is possible to pay and leave the deposit only with the following payment methods: Maestro, Diners, MasterCard credit card, VISA credit card.
Debit cards is/are not accepted.
The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
Additional charges will be applied in case the car is crossing state or region borders.
Crossing country borders is allowed to the following countries: Albania, Bosnia and Herzegovina, Bulgaria, Kosovo, Montenegro, Romania, Serbia, European Union, North Macedonia.
Using a ferry is allowed on the previous request and for an additional charge with special permission from the car rental company.
In the event that Cross Border & Territorial Restrictions are violated, all protections lose their validity.
Prices for extras are shown on the booking page.
Adding additional drivers is allowed.
There is an additional charge for each driver.
Underage additional drivers are subject to both Young Driver and Additional Driver fees.
Underage additional drivers are also subject to a young driver fee.
When picking up the vehicle, all drivers must be present and must provide valid documentation.
During winter season (from 15.11 until 15.04) Winter tires are included in price.
The first additional driver is allowed free of charge.
Additional charges will be applied.
Certain additional drivers are subject to both an Additional Driver fee as well as either a Young Driver or Senior Driver fee. Delivery/Collection service is available within city limits. Additional charges will be applied, depending on the distance.
Delivery/Collection service is available only by previous request.
Snow chains are recommended in icy/snowy conditions, especially when traveling in mountainous areas.
Period of time, during regular working hours, when the car is still guaranteed for the customer, if the customer is late for pick up (the grace period) is 120 minutes.
Pick-up & Drop-off
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