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Autounion at Katowice Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have the option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic.
Pros: The best company and customer service several times renting from them always happy
Cons: Could improve after h service as after 22pm charging extra 40euro sometime we don’t have a power over the trip delays
Pros: Honestly, no positives.
Cons: Avoid at all cost! Worst experience with car rental so far. They were not picking up the phone,late for pick-up, did not have the car we booked, substitute car was dirty, with broken screen wiper, tank just half-full, no screenwash, battery in keys dead, wrong child seat fitted. The worst was return - we agreed the guy will come to the airport to take the car, but when were 5 min away from the airport and called him he kept insisting we have to come to the office which is not in the airport.
Cons: It wasn't clear enough where to meet, instead of gate 5, which doesn't exist, you have to write down bus stop number 5, after I called they came to pick me up from the station, and after it turned out that the car I wanted wasn't available, it's a shame I didn't cancel the deal at all.Even when I returned the car, it wasn't clear where to return it, I called the phone number listed on the order, but he didn't know how to give me an answer, I finally asked other people and managed without favors
Pros: Nothing
Cons: Nothing
Pros: Quick straightforward service !
Cons: None
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Rental Conditions
Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.
A young driver fee applies to drivers under the age of 25.
There is no maximum age.
A senior driver fee applies to drivers over the age of 71.
The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.
A driver license printed using a non-Roman alphabet (Arabic, Japanese, Cyrillic, etc) must be supplemented by an International Driving Permit. Please note that the International Driving Permit is valid only if accompanied by the regular driver license. In order to pick up the car, the following documents are required: valid driver license, credit card on a main drivers name, Passport or ID card.
The exact deposit is determined on pick up since the amount is dependent on the type of vehicle.
It is possible to pay and leave the deposit only with the following payment methods: Diners, MasterCard credit card, VISA credit card, American Express credit card.
Cash, Debit cards, Prepaid cards is/are not accepted.
The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
Crossing country borders is allowed to the following countries: Albania, Bulgaria, Croatia, Romania, Turkey, European Union.
Additional charges will be applied in case the car is crossing state or region borders.
In the event that Cross Border & Territorial Restrictions are violated, all protections lose their validity.
Prices for extras are shown on the booking page.
Adding additional drivers is allowed.
There is an additional charge for each driver.
Underage additional drivers are subject to both Young Driver and Additional Driver fees.
Underage additional drivers are also subject to a young driver fee.
When picking up the vehicle, all drivers must be present and must provide valid documentation.
Delivery/Collection service is available within city limits. Additional charges will be applied, depending on the distance.
Snow chains are recommended in icy/snowy conditions, especially when traveling in mountainous areas.
Period of time, during regular working hours, when the car is still guaranteed for the customer, if the customer is late for pick up (the grace period) is 120 minutes.
Pick-up & Drop-off
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