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Autounion at Auckland Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have the option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic.
Pros: Reception desk were efficient
Cons: Waited over 1 hour at the International Airport for a pick up!
Cons: Very hard to find. Took over 30 minutes for pickup. Hard sell on insurance which they repeated endlessly even though customer in front of us begged them to stop. She was almost in tears. 1 person behind desk with 8 people waiting, and each customer was getting long sales pitch about insurance. It was the worst car rental experience of our lives, and we have traveled often for business for the last 30 years.
Pros: Friendly staff, reliable vehicle.
Cons: Extra insurance charge, car had filthy windscreen inside which I had to clean with glass cleaner. Vehicle had only cheap aftermarket stereo and no rear window wiper.
Pros: Speedy return of the vehicle and customer dropoff
Cons: Car was very dirty on the outside
Pros: Free wifi at the Autounion office
Cons: At pick up, Autounion added a NZ$275 charge for "Standard Cover" without informing me. When I noticed this and asked for this to be removed, they removed it but replaced it with "Merchant Fee" of NZ$16.08 (also without informing me). Car had peeling paint on hood, roof and back (below rear wiper), a loose rubber strip on roof and hole in carpet of driver's footwell. Warning lights started on day 2. Shallow tread depth of tyres, barely legal. But odometer only 1200 km, clearly been altered!
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Rental Conditions
Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.
A Young driver fee is not applied.
Maximum rental age is 80 years.
A Senior driver fee is not applied.
The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.
A driver license printed using a non-Roman alphabet (Arabic, Japanese, Cyrillic, etc) must be supplemented by an International Driving Permit.
Please note that the International Driving Permit is valid only if accompanied by the regular driver license.
In order to pick up the car, the following documents are required: valid driver license, credit card on a main drivers name, Passport or ID card.
Learner's permits are not accepted; a full driver's license is required.
Prices for extras are shown on the booking page.
Adding additional drivers is allowed.
There is an additional charge for each driver.
When picking up the vehicle, all drivers must be present and must provide valid documentation.
All extras are available at the rental counter. Prices vary, depending on the rental period.
The first additional driver is allowed free of charge.
Certain additional drivers are subject to both an Additional Driver fee as well as either a Young Driver or Senior Driver fee. Delivery/Collection service is available within city limits. Additional charges will be applied, depending on the distance.
Period of time, during regular working hours, when the car is still guaranteed for the customer, if the customer is late for pick up (the grace period) is 120 minutes.
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