Avis at Liberia Airport

Pros: The car was good.

Cons: The explanation of the very high charges and fees. We feel like we were robbed.

Cons: Having to buy additional insurance that was represented as mandatory despite having insurance from discovercars.com

Pros: Drop off service was fast and efficient

Cons: Pickup took almost an hour, 2 agents, and seemed like they were doing everything, paperwork, car inspection with the customer, etc, ettc, everything. Only 3 people ahead of in the line, but it took quite a while.

Pros: Quick return, quick pick up

Cons: Little rude, as I did not understand why they wanted to charge me if I paid with Discover Cars already

Pros: Pick-up and drop-off the car happened very smoothly. The staff at the counter/s were very courteous and were aware that we had Full Insurance and did not try to sell additional coverages. The car was in great condition and we received a car similar to what we had requested.

Pros: Agents were efficient

Cons: I was told rental car was at the terminal, it was not, I had to search a bit for the shuttle driver. Also, nobody likes hidden fees. I had to pay an additional $287 for insurance I thought was included.

Pros: Everyone was very helpful and fixed any issue we had (they had inappropriately labeled gas as full and it was empty but they refunded our prepaid tank).

Cons: Hard to get a hold of a representative on the phone. Then when we did we had to call a different number for Avis specific.

Pros: I received prompt shuttle service, pick up and drop off service.

Cons: I have no issues with the service provided.

Pros: The promptness was amazing. It was awesome

Cons: I had made a reservation for the largest size suv. It was really important for us to get that considering the number of people and bags we had. However, they did not have a true 7 passenger xl vehicle like i requested. With 7 passengers it would fit no bags. In the end we were able to work it out but it made it somewhat uncomfortable for a few of the passengers. Overall, it was mainly just the issue that we paid $300.00 more for an xl suv but only got a standard size.

Cons: The way they poorly handled the situation in La Fortuna when I reported a car dash warning light that came on halfway through my rental time.

Pros: great customer service, nice car, wonderful pick updrop off

Cons: needs to be more clear that you walk through teh airport and outside then somebodyw ill be waiting for you

Pros: Nice, efficient.

Cons: The car's ABS system malfunctioned immediately, which made driving to spots extremely difficult. I had to stop driving at certain points. The SUV I ordered wasn't there, so I was given an Audi - nice car - but because it didn't have the ABS feature, it negatively impacted our trip.

Pros: The kicks was notnin good shape, a lot of weird noises, was not confident with it.

Pros: Didn’t care for the constant upsell and fast talking. I believe we got screwed on the gas ⛽️

Pros: We got the car we ordered

Cons: It was slow; people need to know they have to take a shuttle to Avis

Pros: The car was well equipped to drive in Costa Rica

Cons: The rental agent was rude and tried to scam us. As well as taking a 2000 usd deposit

Pros: Needed service on the car that kept popping up every time we drove

Pros: Convenient, car was in good shape, no surprise fees, friendly agents at the branch. If you are using CDW/LDW insurance via your credit card, I recommend requesting paper documentation with your name on it from your credit card benefits department, and printing it to present at the counter.

Cons: Took a minute to find the Avis rep with the clipboard at the Liberia Airport but once they showed us where to get the shuttle, the rental agency was a very short drive away.

Pros: I like the staff and the service I thought the extra insurance which was only $20 usd was cheap until it was time to pay it was then $451 USD At my surprised the insurance was quoted per day and not per rental So my extra insurance cost almost the same as the original rental and regular insurance Was a bit deceiving but I could afford it I guess Overall I would still pick them first

Cons: Directions for meeting agent in airport on arrival were confusing and incorrect. Directions said to locate the Thrifty/Dollar agent but there was no one there. After waiting 30 minutes, we were told that Avis was our contact.

Cons: Same issue as above, I’m not sure exactly why our insurance wasn’t sent over or covered, but it didn’t seem right

Pros: Nothing. They didn't have our reservation

Cons: We were left on our own to find a car at a different company. We ended up with a piece of crap from dollar

Cons: Hidden fees when we picked up our rental car we were forced to pay another 600$

Pros: Service poor

Cons: Gave us car with leaking front tire after 2 weeks exchange for other vehicles order model struts should be replace dash ravel very noisy add over 75000km plus was charge extra 80.00 dollars plus taxes very dissatisfied

Pros: Nothing.

Cons: The car was in horrible shape - 85k on it and the car had been in a few accidents. The fighting over added insurance fees was not cool and they were doing it to everyone

Cons: False advertising!!

Pros: Clean, relatively new car.

Cons: the line for Avis preferred was slower than the regular line. Took 45minutes to get in the car after arriving.

Pros: My rental agent was incredibly patient and helpful in explaining the additional fees that Discovercar did not disclose.

Cons: None. I was very impressed with them

Cons: There was no mention about having to bring paperwork showing proof of insurance when we rented the vehicle on line. When we arrived in Costa Rica we were told we needed to pay an additional 600 dollars for the insurance and addition of a driver. When we finally got our rental vehicle it was not the one we reserved and it was damaged so badly we took a video of the vehicle le to make sure we didn't lose our security deposit. Overall bad experience that Avis did nothing to attempt to rectify.

Pros: See comments above.

Cons: See comments above.

Pros: Not much. The drop off was good.

Cons: Terrible surprise at pick up with the levels of mandatory insurance required that was not included when we booked. In order to get the lowest level of mandatory insurance we were asked for a letter from the bank stating the credit card levels of coverage. Absolutely unreasonable request. Car was with 50K km and lots of scratches.

Cons: Not Avis’ fault, but it was unclear to use how much insurance costs in Costa Rica. Minimum coverage is $31/day which adds up for a week long rental.

Pros: The car was in good condition.

Cons: We paid $70 total to rent the car, paid $50 for Discovery Cars insurance, and then Avis forced us to pay $350 for their own insurance and wouldn't let us take the car if we didn't (which we later looked up was not right).

Pros: Nothing, I got ripped off.

Cons: I prepaid for a car, then upon arrival the rental car agency did not have any car for me (I arrived on time) and now I still have not received a refund after several emails with Discover Cars.

Pros: Nothing at all. Will never rent from Avis again

Cons: Everything.

Pros: Avis failed to provide me my rental. Overbooked.

Cons: Complete failure to provide me my rental car I paid for 45 days earlier. Left me stranded at airport.

Pros: Nothing

Cons: Everything

Cons: Had to pay way more than originally set

Cons: The customer service agent was rude and accommodating. He took advantage of the situation we were in and required us to pay 5 times the initial cost of the rental.

Cons: Price surprise, challenge to use persona insurance liability coverage

Cons: The booking said they were in the airport, but they were not. They wouldn't think creatively with us when Discover Cars failed to pay them. They only had 1 person working and he was very very slow.

Pros: Fast check-out

Cons: They did not have a manual car like requested. They charged extra for an additional driver - even though I did NOT want to be an extra driver, but needed to pay with my Amex, but husband was driving. Just an extra cash grab. Then the higher insurance as they upgraded our car to an automatic higher end car because no manual available in our category requested.

Cons: There was a rotting banana in our center console. The car was CLEARLY not cleaned, it was discussing, and greasy all over. In the age of covid we would expect the car to be wiped down, but it clearly was not

Pros: Very friendly and efficient.

Cons: There should be better signage in the airport and at the shuttle pickup location. There are random locals that stand outside and wait for travelers looking "lost", that said they were helpful and did get us to the right place but expected amoney and made the arrival a bit awkward.

Cons: We were the only rental agency that had to figure out our own transportation to the airport after dropping the car because no one was available to be in the office with our early flight out. We weren't the only family. Another family was told that they would have transportation to the airpot and were waiting for an hour before we helped them by getting them a taxi. It was really disappointing. We also had to pay more in gas and transportation because we were told that nothing would be open.

Pros: The drop off was efficient.

Cons: Check in took a long time due to having only 1 agent servicing customers.

Pros: Didn’t ever get the car

Pros: The car was wonderful. If I had been informed prior to arrival the need for additional insurance, my rating would be much higher.

Cons: Misleading information.

Cons: Need to purchase additional insurance. No one was at Avis for us to return the car on Friday evening at 7:05 nor the next morning at 5:45 am. Were it not for a security guard, we would not have been able to leave our car at Avis.

Pros: They are scam artists.

Cons: They are deceptive in their pricing. The car was not 4wd like I reserved. They like to take advantage of foreigners.

Pros: Poor customer service.

Cons: Everything. We reserved and paid extra for an SUV and received a dinky small 4 door sedan. They did not have any SUVs when we arrived. They promised to drop off the SUV at our resort. We had problems driving to certain area that required an SUV due to poor condition roads and become a major problem. When we returned the car, we asked for a price adjustment and they ignored the request.

Pros: We got the car that we reserved

Cons: They scammed us out of an additional $221 in insurance, even though we had already purchased full coverage through our reservation. They would not rent us the cat without paying this additional fee!

Pros: Very quick.

Cons: Avis upsold us on the insurance that we didn't need. It added another $70 to the total price.

Pros: Nothing.

Cons: We were coerced into getting coverage that wasn't needed, and discovercar's coverage was pointless.

Pros: ALMOST NOTHING

Cons: TOOK AN HOUR TO GET CAR. WAS SCAMMED FOR INSURANCE WHICH WAS TRIPLE THE GOING RATE,

Pros: Clean and fast.

Cons: Avis should not do business with DiscoverCars.com because DiscoverCars.com is dishonest when it quotes prices.

Pros: Guys were very attentive.

Cons: Took about 45 minutes to get the car, but the attendant gave us a 10% discount for the time.

Pros: It was quick. It’s not at the terminal though.

Cons: I thought I was getting a good deal and booked the rental. The rental costed me More than double in addition to the cost I already paid. Avis said I was required to have full coverage which I paid for and added. My final cost was $120, I had to pay an additional $288 for required coverage. I could have gotten a much nicer luxury car for the same price. Scam. The trunk did not lock even though all the other doors locked, my luggage could have easily been stolen.

Cons: Customer service was rude and kept talking over us when we were trying to communicate our disapproval of what we were being offered