Blue Auto Trading at Miami Airport

Pros: Easy going Company. They make my travel pretty easy and help me a lot with everything. And also the best was they make an upgrade of the car I will post the photo of the car that I selected at the counter

Cons: Maybe could be a little bit confusing the fact that there are a lot of companies in the place but everybody help us to indicated the desk o Blue.

Pros: I have visited Miami several times and I have rented cars from different companies and I have never had such good service before.

Pros: New cars and very cleaning

Pros: desde el primer momento el servicio fue impecable

Pros: Because I bought collision insurance when I booked the car online and these cowboys couldn't make any money selling me their own insurance they charged me $2500 deposit, so I had to budget my vacation and couldn't do things I had planned

Cons: NOTHING

Pros: I was given a car that was old and that after a few days I had to return given that the air condition was out of order. Additionally, when renting the car I hired a full coverage insurance that I still don’t know whether it will be useful as upon finally returning the car I was told that there was a scratch on one of the wheels, which for sure I havent done. Expect to solve this successfully, meaning that I m covered with the insurance taken

Pros: They scammed me out of $519.95 for deposit for rental An $146 for insurance Which was already paid an funds withdrew from my account on 08/17/2024 Charged my card a second time for the same amounts. For what ?? Have no been contacted Thru email as to why. No call to inform of why they charged my card a second time . In the middle of the night @ 1:36am 08/21/2024 On top of that still, Have not received my deposit of $519.95 All in all I’m out $1185 Very dissatisfied

Cons: Everything. Definitely an investigation needs to be opened on this particular vehicle rental company.

Pros: The agent, Luis made my experience a pleasant one. He took the time to explain the contract, walk through the car and pointed out things I didn't catch. He was so patient with us. I had a great experience and would rent from Blue again!

Cons: I am not sure if this lies on Blue or just the location but, when I arrived at the Airport it was very confusing how to reach the location. I contacted the number on my reservation and a lady answered advising that shuttle will arrive to pick me up and send me directions by whatsapp but never received it. I had to figure it out for myself. After arriving late in the evening that was the only disappointment.

Pros: slow

Cons: poor an agrumentive as per above

Pros: Great service

Pros: Car in good condition, free upgrade

Pros: Buena atención . Buenos precios . Vehículos nuevos

Pros: Son muy puntuales ala hora de entregar y atender al cliente

Pros: El coche esta limpio

Pros: Scam artists- I did not proceed with the rental when they tried to force excessive hidden charges

Cons: Can't believe that Discover cars promotes rental with a company that has a one star trust pilot rating

Pros: Pick-up service from Miami airport to its offices. It took about 4 minutes to do it.

Pros: The car was super clean and the service was on time

Pros: Its my second time renting with them. The cars are always on point, clean and comfortable

Pros: Everything, it was a fabulous experience.

Pros: The efficiency and how fast the service was delivered.

Pros: The attention to detail and prices overall. The car condition was impeccable.

Pros: Good quality service, attention and the car was super clean!

Pros: They offer me even a guide tour for free

Pros: It has been the but experience renting a car they did not give me they wanted to charge me much more at the desk when I picked up the car. In short, I would not recommend it to anyone

Cons: The worst

Pros: Efficiency of the car rental agents

Pros: Was easy to find , and also the customer care team were nice with me, the car was pretty good

Pros: Reliable prices, great customer service, helpful

Pros: On arrival hey were very helpful.

Cons: After service refund was extremely bad

Pros: Nothing! Horrible and not helpful at all. My credit card didn't work on their machine. I called the bank and they confirmed that there is no problem with my credit card. I asked them to manually insert in their system the information of my credit card and they were not willing to do it. They canceled my reservation and I never got my money back.

Cons: Everuthing! Horrible and not helpful at all. My credit card didn't work on their machine. I called the bank and they confirmed that there is no problem with my credit card. I asked them to manually insert in their system the information of my credit card and they were not willing to do it. They canceled my reservation and I never got my money back.

Pros: Excellent service and great people

Pros: The service is very good, but if you arrive at the wrong time there will be a very long queue as they are in the same building with lots of other Car Rental agencies

Cons: It all depends on your expectations, you won’t get a brand new car and it has a few miles on it. But overall great for the price.

Pros: Excelente service

Cons: We came one hour later to the time expected and they change totally the price sayhing the agreement was not valid. The car was there, they didn't rent to anybody. The just get a lot of money more. I disagree with this!

Pros: Nothing

Cons: Scam. Booked online. Paid deposit and full insurance. At the AirPort the shuttle never came so after 1h waiting took taxi to the office. Office person really rud with No manners asked to pay High deposit and offer another insurance at extra cost and didn’t care that i already paid full insuracne online. Just didn’t bother to take that car and thanks god l just Lost about $150. Otherwise i think i would end up loosing my deposit as this company seems really dodgy.

Pros: They took me mor money

Cons: Dirty car

Cons: Tried to over sell extra services extra insurance, extra option. When I rent I wanna know exactly where I am going

Pros: Nothing as it was a scam to hold the price up for insurance purposes!

Cons: I was informed I had to pay additional insurance against my wishes. The operator could not take the deposit from my credit card - then processed it for a higher figure using a different t card machine - it was a set up !!

Pros: Quick and efficient

Pros: Nothing

Cons: They did return my security deposit

Pros: Discover car rental and blue auto theyvare thief, they dont want return me reservation money, is them fault also.

Cons: Thuse people dont deal with discover and blue auto you wilk loss your money

Pros: Hate this company. They provide dirty broken car. All seats was dirty something on the roof inside the car. We was complaining about it. They give us another car. Other car was small tobaco inside and again all seats was dirty. We asking to give us clean car. And finally they give us car much clean. But they had almost broken assembly wheel hub.

Cons: Price was good. But they don't wanna give us the car without insurance for 45$ PER DAY. They dont wanna accept my personal insurance or insurance from my platinum AMEX credit card..

Pros: Nothing

Cons: Everything

Pros: The conditions of the supplier company indicated a charge for additional insurance and a deposit value that exceeded the budget available for the rental. These values were quite high... So I could not rent the vehicle requested through their platform.

Pros: Service was very efficient. Pick up and drop off very quick.

Pros: Fantastic from start to finish. I like the way all the information was explained at the office regarding the insurance and price

Pros: I think the car is worth it both for the price and for the experience in it, I felt safe.

Pros: The staff are amazing, helpful and polite.. Alejandro it’s such a great guy very kind, all the experience was very easy and nice

Cons: We was at the office and other customers was being super rude with the staff for things that they don’t have control at all and they can’t do anything about, I love my experience but the only thing I don’t like it’s the are some customers with a bad attitude

Pros: Nothing...however the staff member did his best to make this work. Your system blocked the process.

Cons: It was a disaster. We tried to process the deposit/credit card hold but the rental car company system could not do it. I tried three different US based credit cards. I even called my company and the confirmed nothing was being blocked from my side. So we could not continue the process. I had to do back to the airport and make an expensive same day rental. I will NEVER use your service or Blue Auto Trading again....and I would like a refund on my prepayment which was made at the time of booking.

Pros: I did not have a good experience here there was nothing I could I liked

Cons: everything the company added on theses extra charges that I had opted out of on the website I chose a basic insurance on the website which was no issue, but once in the car company office they added on all these extra charges for insurance which I didn't feel was right charged me instead it being £68 it ended up being £361 which they took off the card then they asked for the card again to put down a security deposit which was a further £300+ so I decided no & am still waiting on refund

Pros: No sirve, le dan un precio y termina pagando más del doble

Cons: No sirve, le dan un precio y termina pagando más del doble

Pros: It is a misleading offer since when you arrive at the rental site you have to pay triple what the discoverycars.com page said.

Pros: The Payment terminal in the rental (Office) did not allowed me to complete the Payment using visa y producing a Message of decline. This was extrange since my bank confirmed me the operation was not declined by VISA neither the bank. It was also extrange.the amount of Payment of the guarantee was US$2,500, which is high and also request the payment in cash.

Cons: There are a lot of hidden costs not explained properly. Supplier: blue auto trading. My credit card refund will be on 15 days not explained in discover contract. I’m still waiting.

Pros: Me gusto mucho el trato y la manera en cómo me atendieron me dieron un auto en excelente estado y todo fue genial a la hora de entregar el auto

Pros: I called before taking the rental and I asked for the information they would request and I was attended and they helped me with it , the car was the same model that I expected for the price I booked

Pros: I expressed what I needed and they helped me

Pros: I really liked renting here, I feel that the car was in good condition, the work team in the office took great care of me and the price is also considerable compared to most of the market.

Pros: An excellent service thanks for all I will use again your service

Pros: Very good service, i got the car i booked. And thanks for the attention

Pros: The price suits to the model ad type car i booked

Pros: All the information is present in the web, I came to the location with all the information needed and i liked the service

Cons: A complete con: ended up not getting a car so had to get a cab from the airport and then hire a car the next day with a reputable company instead…shocking!

Pros: Nothing, very unfriendly and informal peolple

Pros: Initial price, but unfortunately after the hidden costs added the final price were higher than if I rent from a traditional car rental company.

Pros: Muy mal servicio. Nos entregaron un vehículo en mal estado. Los bornes de las baterías desgastados y un día la camioneta no arranco. Perdimos medio día de nuestros planes. Las llantas en mal estado y pasamos todos los días pagando por calibraciones. Pasaron los 15 días hábiles para la devolución del dinero retenido en la tarjeta y a la fecha luego de 30 días no lo han liberado.

Pros: We canceled and they didn't give us the money

Cons: When I told the person I won't pay $2,000 for the tiny scratch he asked my daughter to get out of the car, then locked the car with our bags and passports in it and didn't open it until I paid. That's illegal!! At the end I didn't have a choice if I wanted to catch my flight so I paid $535 but I am going to dispute this charge as it was forced / extorted from me. I'd like you to investigate this incident with Blue Auto Trading immediately and get back to me via email eliarkush@gmail.com.

Pros: Not recommended

Cons: No advice

Pros: El servicio y la atencion fueron excelentes, siempre dispuestos a ayudar en todo momento. Me senti seguro y atendido durante mi viaje. muy facil de comunicar con ellos

Cons: Everything was fine

Pros: Nothing! I stated there was shuttles to them but I booked a cab instead to get there. The 3 ladies before me was offered water. Nothing of the sort was offered to me once they left. Very frank and extra charges came out which were not stated when I booked the car online.

Cons: I was charged $40 per day for insurance since I didn’t want to pay a hefty $2500 deposit on a small car AND more importantly the car smelt of cigarettes when I picked it up. I immediately informed him and he was just like ‘oh ok’

Pros: Got scammed at the agency, they would pretend that my card was being rejected, tried 4 different cards with limit and different banks, and the they introduced the solution that was a 40 dollars daily tax so the deposit would go from 2500 to 200 dolars and they took another credit card machine and refused to try the 2500 dollars deposit on that machine, but the 200 dolar deposit was ok, felt like a hostage at the moment, my daily rates with full coverage were paid but i had to pay 170dolars

Cons: Got scammed

Pros: Nothing.

Cons: Zero service.

Cons: Don’t go with Blue auto trading

Pros: The car was pretty good , it was adecuate to what a pay for. It was clean , comfy and as I said before, i liked the support from the counter staff

Pros: Excellent experience, the whole procedure is informed and detailed. They offer you options that suit your needs. Very friendly and helpful staff, overall a pleasant experience.

Pros: Nothing

Cons: A decent car with in built satellite navigation and a rep with a willingness to help!

Pros: I got support from the customer service, also I liked the price I paid for the service. Clean car too

Pros: Don't get near "Blue auto trading"!! I had a reservation for Mazda CX-5. A representative of the company came to pick me up from the airport to the agency offices at the same car that I made reservations for. When we arrived the agent claim that this model is "not available" even though it was right outside! and insisted the only available are upgraded models which require additional $500 (the original reservation was of $150 only). I ordered from another company at half of the price

Cons: Everything! It was a pure scam! Never again

Pros: I liked the service and also the price was adjusted to the type of the car i booked, and also i like it was clean

Pros: I'm frosted! Angree!

Pros: Horrible experience. Waste of time

Cons: Scammy up-selling sales tacticsc, dishonoring the original online price when I purchased on discover cars. Never again

Pros: I liked the car cleanliness and also I liked that I received the car expected

Pros: I found the car I was looking for, the price was good and also the assistance at the pickup.

Pros: I liked the car and also I like the easy that was for me to get it, customer services was good too.

Pros: car in bad condicion a lot of yellow light all time

Pros: My experience was pretty good , i found the services was the one I needed, my car was clean and comfortable and I really appreciate that. I hope to use the service again in my next reservation

Pros: I received a very good service, I always appreciate the good attention and the kindness of the staff

Pros: Terrible

Cons: Try to steal you adding extra costs

Cons: מעדיפה לא להוסיף אבל ממש לא ממליצה על המקום, יחס מזעזע, פשוט גונבים אותנו בכסף

Pros: They scammed me for 800 dollars

Cons: Horrific experience

Pros: Excelente rental cars, 100% recomendados, el vehículo estaba muy limpio y en perfectas condiciones, tienen un buen servicio para el cliente una amabilidad excelente!

Pros: I like the attention and that I was attended very fast

Pros: nothing everything, felt like i was conned

Pros: Nothing.

Cons: Blue Auto Trading attempted to scam me into paying a large deposit but declined the charge on 2 credit cards. Because of this I thought there was a problem with the cards so didnt attempt the lower deposit . However the lower deposit trebled the rental charge so it was a complete scam from start to finish. I called the credit card companies and there was no issue with the credit cards which had 11k and 36k pounds limits. I had to pay for a cab 80 dollars total to get to and from the airport

Pros: Fast Service

Pros: Scam

Cons: Everything it’s a scam

Pros: Nothing

Cons: everything

Pros: nothing

Cons: nothing

Cons: The deal on the website was small car for 115 $/week. I arrived prepared with all the documents and the voucher. After I declined additional insurance and other add-ons he asked me about Sunpass which I declined since I planned to drive on local roads. Agent said that he can't give me the car for the advertised price and that I have to buy prepaid sunpass for 20$/day. The final bill came at 300$/week. Rental conditions on discover.com stated that Sunpass can be declined.

Cons: Very unfriendly people working there, no time to find the solution for problem, just blew me off

Pros: Nothing

Cons: Rang number to get collected - told to hang up and text - no reply. Had to ring 3 times. No booking on system despite having a voucher so he spent 20 minutes doing I don’t know what as no communication. rep rude and unhelpful when card machine wouldn’t take payment from 3 different banks. Insisted it was my cards and wouldn’t entertain rebooting his system. No other payment method available so had to leave late at night in middle of nowhere (2 females) rep didn’t say anything more

Cons: Avoid if you can. Security deposit increased without prior notice from $1000 to $2500. We ended up cancelling the deal, very lucky we didn’t pay in advance.

Cons: I will never go back nor recommend this company. I left so dissatisfied, I did not even rent the car.

Pros: Quick pick up of the car, enough information, everything without complications, the return of the car was incredibly fast and we were taken to the airport

Pros: Nothing at all.

Cons: The place is a scam. Try to overcharge you leave you stranded without a vehicle.

Pros: Nothing

Cons: Rude, tried to trick us into extra fees and insurances.

Pros: Nothing.

Cons: Everything! The rental company did not stick to the agreed terms and wanted a deposit 5 x the one stated with Discover Cars. They refused to do anything different, so I didn't rent the car with them and lost the money, then had to rent a more expensive car on the day!

Pros: Terrible

Cons: Terrible, nobody answered the phone so a shuttle did not pick me up from the airport. I walked on my own to the company and since the manager wasn't there so I wasn't provided with a car. And guess what? The manager didn't answer his phone as well

Pros: Old and smelly car

Cons: Florida toll charge system is not well explained before and the options required to book while picking up the car (10$ per day plus tolls or 20$ per day flat) seem just a obvious way to generate extra fee. Why would it cost 10$ a day to use the sunpass system in the car? Borderline rip-off.

Cons: Frankly, it's hard to believe that one can encounter such a despicable service in any country in the world, let alone in United States. Absolutely dreadful experience from start to finish, discovercars should be thoroughly ashamed to be associated with this company who are in the business of defrauding their potential customers.

Cons: Hard to understand pick up instructions - "4th floor, door 7" didn't make sense or match the written instructions. Wasn't able to get a car without sun pass - wasn't clear this was not available until after signing. Wasn't given map of city or made aware of all the initializing steps until after printing out signature contract. Overall, it felt like we were being duped. Check-in took over 2 hours and there was only one person checking in in front of us.

Pros: Economy price and best service

Pros: Nothing

Cons: Absolutely terrible experience from start to finish. I would strongly recommend not renting from them. I actually cancelled my rental before I even got the car. Not enough space given to explain all that happened, but it was not something specific to me. Overall unprofessional operation. Many hidden costs not disclosed upfront. Be careful before you book. Says you can cancel, but it's actually just a credit to rent from them in the future which you aren't going to want to do.

Pros: Better prices

Pros: Absolutely nothing as I felt I was a victim of a scam

Cons: Nothing as the initial engagement meant our vacation got off to a very bad start overall

Pros: Value for money

Cons: Difficult to find once you arrive to the car rental space at the airport

Pros: fast service

Pros: everything ok

Pros: La rapidité du service lorsque j'ai eu un problème. Le changement de voiture s'est fait facilement.

Cons: Il est difficile de comprendre qu'on doit appeler la compagnie pour une navette nous conduisant à l'entreprise. Mais une fois la compagnie appelée, le service est super!

Pros: The service was poor. Nothing to be liked

Cons: There was simply no service. We landed and followed the instructions to access the car rental shuttle at the airport. No instruction mentioned to call for the shuttle pick up. We had to wait 1h30 before someone picks us up. No one was answering our calls. After calling multiple times, a guy finally and answered rudely by saying someone will come in 15 minutes. We had to wait 1h30 total will trying to call them tomorrow in between, but no answer.

Pros: They pick me up and drop off directly at the terminal

Cons: Very nice

Pros: Very good rental car agency, hope get back soon 100% recommended. Alfredo was very nice, great car, clean, reliable, price.

Cons: Since the beginning at the pickup at the airport, great customer service, good new car. Everyyhing was really good

Pros: excellent and fast service