Cael at Porto Airport

Pros: Great service explained it all clearly

Cons: Got us in and out both times with in 10 minutes very fast

Pros: fast and easy

Cons: all good

Pros: They were amazing. We were a little confused about how far the pick up was and since one member of our party uses a walker, they picked us up. We asked about a place for lunch and they suggested the perfect place.

Cons: Best car rental experience in our 6 trips to Portugal. The station wagon was brand new and the 9 passenger van was beautiful with lots of space for our party of 12, luggage and walker!

Pros: Close to airport. Easy walk

Pros: Pas grand chose, mais à amélioré

Cons: une personne pour 10 clients, plus 1/2 heures d’attend pour récupérer la voiture et comme il pleuvait l’inspection de la voiture sait faite sous la pluie et très rapide donc pas très sérieux Je pense et je souhaite qu'ils vont s'améliorer car il ont l'air compétent Cdt

Pros: We were happy especially with the puck Ip agent

Cons: When we arrived at the Lisbon centre drop off there was no agent present and we had trouble figuring out how to reach the agent.

Pros: Friendly, quick and efficient.

Pros: Helpful and friendly

Cons: Overpriced

Pros: The service was good overall.

Cons: The rental cars need to be newer.

Pros: Car was in excellent condition and the rental process was easy.

Pros: Car was practically new. Performed real well. No issues.

Pros: Quick and efficient

Cons: No

Pros: Service was excellent in lisbon friendly and efficient to get you going on your way. Had an early drop off and the agent was there at the booked time exactly and shuttled us to the airport quickly. Would highly recommend using Cael.

Cons: Nothing

Pros: Amazing service!! Great car!

Cons: Liked everything

Pros: In retrospect after this terrible experience, nothing

Cons: They stole 340 Euros from me without even letting me know. I saw in my bank account a few days after returning home

Pros: They were very prompt and professional. Great service!

Pros: Very straightforward and fast, no hidden fees

Cons: Nothing, perfect service

Pros: Fast and easy

Pros: Friendly. Easy access.

Pros: So easy to pick up at Porto airport, with super effecient and friendly staff, and offered a choice of cars on arrival. Dropped off at Lisbon Airport Cael base, no problem once we had located the office.

Cons: Nothing

Pros: Very professional

Cons: No shuttle service to terminal! Small inconvenience!

Pros: All good

Cons: None

Pros: Nice Car

Cons: No shuttle service to pickup or drop off customer had to walk with my luggage cobble stone street forced to purchase to purchase insurance with Cael felt we had no choice due to 2000 euros they were going to hold on credit card.

Pros: Friendly, helpful staff. They spoke English, fortunately and were quick and efficient.

Pros: Friendly pickup. We thought we ordered two cars through Cael (travelling as a group) but we had booked using another provider. Carl rang the other operator and arranged a minibus pick up to take them to the car hire location. Nice touch.

Cons: The classic up sell. Happens every time.

Pros: Every aspect was terrific

Cons: None

Cons: Rude. Accusing

Pros: NOTHING!

Cons: The car had multiple body scratches and small damages and was not in good condition . The GPS we rented and paid 50 euro didn't work. Upon return of the car the Cael agents show us one scratch and claimed that we are responsible for it and have to pay for damage, then charged us additional 180 euro plus taxes for this. VERY frustrating experience! This agency ruin our trip. Definitely would NOT recommend Cael!

Pros: Friendly staff.

Cons: Too expensive. The location is not too far from the airport but if you have lot of heavy luggage, it could be an issue (as you can’t take airport trolleys there). Location is also tricky to find even if it’s close as Maps application shows you zig-zag and long routes. Very confusing.

Pros: Very good

Cons: Cars selection, value and customer service

Pros: Friendly and efficient

Cons: Nothing

Pros: I needed up paying 1000 euro for the same or similar type of car , which was not great Mercedes GLA180d , it had the most basic things. I wish I got a Skoda at the end. It was a waste of money. The people were lovely at the counter but the companies prices and car luxury did not exist . I felt ripped off

Cons: Good afternoon, The people at the counter were professional and quick. There were no issues with the staff. However, the price between the website I used and the price I paid for GLA180D over 1000 euro was a rip off for that car quality. It felt like a cheap Skoda and there was nothing luxury about it. I am quite disappointed and I wished I never took that car.

Pros: Funcionários atenciosos. Carro novo.

Cons: O preço elevado para devolver em outra cidade.

Pros: car was perfectly fine

Cons: Mislead on numerous points by Cael representatives

Pros: Efficient service but the agent was not very curtious and was impatient.

Pros: Friendly people just like family easy very respectful environment excellent.

Cons: Great cars and friendly people.

Pros: The Fiat 500 was a good car for our needs.

Cons: The final price of the rental far exceeded the price quoted on discovercars.com (see note above). The car was also somewhat dirty inside and out from the previous rental.

Pros: Car was in excellent condition and as expected

Cons: The staff that worked there was very helpful

Pros: I liked that the service was professional, efficient and straightforward.

Cons: I disliked that the car seat I needed was not available for the baby I was traveling with. I was also not able to use my credit card car insurance I had to pay 300+ dollars for the car insurance provided by the car rental place. There was also a fee for the tag that I needed to go through the tolls in Portugal and I could not opt out of that.

Pros: fast, personal and quality cars

Pros: Quick and easy pick-up & drop off. The car was new and functioned well.

Cons: We were ripped off with extra charge. We declined their insurance (they said insurance was only with 'them' ie Discover Cars & insurance would be approx. extra €19 a day. We declined as we booked full comp insurance with Discover cars & had been warned about extra charges however when we paid we were charged an extra €12.20 plus IVA which we checked on the receipt & appeared to be for personal accident insurance. "Seg. Acid. Pessoais (PAI)" which we specifically declined.

Pros: Very nice staff. Car was in perfect condition.

Cons: Very difficult to find the locations.

Pros: Good service

Cons: Upselling

Pros: The staff and the efficiency

Cons: Very expensive and the difficulty in finding the rental offices

Pros: The staff were honest and friendly. The car was great.

Pros: Staff was kind, quick and courteous! Excellent drop off service. Super quick and easy with shuttle service to the airport! Car was great and good on gas !

Cons: At pick up the location is marked strangely on maps so it was difficult to find. And we found the GPS a bit difficult to operate. Wasn’t picking up names of streets we needed.

Pros: Quick and painless

Cons: I didn't like my car - terrible sensors that i couldn't turn off with too much noise for every proximity warning

Pros: Very friendly, excellent location

Pros: fast and effective

Pros: It was quick and efficient

Cons: The car itself felt badly in need of a service (engine not very smooth) if making a comparison with similar rentals in the past.

Pros: They are very flexible with pick up and drop off time and locations !

Pros: efficient pick up

Cons: Finding the office was a built difficult, but once I contacted them via whatsapp, they sent me the location. it might be useful to have a small map on the directions, as part of the sidewalk didn't seem practical, hence I got lost

Pros: la fidélité

Cons: rien

Pros: good car

Cons: gave us child seats that were very poor ,wanted to get rid of us to close the doors!

Pros: All the agents who helped us were very friendly and thorough, answering any questions we had.

Cons: Picking up the car took a little longer than I anticipated, but it really wasn't a huge issue and we were overall satisfied with the overall experience.

Pros: Easy and clear.

Cons: Little bit difficult to find.

Pros: We had a bad experience and the staff in Lisbon was very sympathetic and helpful.

Cons: The quality of the car and the price we paid. They admitted it was an old car, not very good, but we were charged premium prices.

Pros: The car was in great shape and the experience was seamless.

Cons: It was hard to find at the Porto airport

Pros: Fast and efficient

Pros: Kind enough to Give us a ride to airport as elderly couldn’t walk across street .

Cons: Inconvenient to drop off car in early morning

Pros: We had a great experience with Cael, Juan met us with a smile and was ready with the car, tips for our holiday and all documentation, he offered us some additional options, the car auto toll device is a must but definitely didn’t pressure us into anything. When we dropped the car off Juan recognised us and once again delivered a seamless service including ordering us a taxi to Porto.

Cons: Nothing

Pros: Excellent car. Good value. Excellent reps both at pick-up on Porto and drop off in Lisbon

Cons: Rental location at Porto airport was a little hard to find. Could consider either a shuttle or toll free number to contact service rep.

Pros: Nothing.

Cons: Cael doesn’t accept discovercars full coverage, you have to buy it there, so the total amount was few hundred euros more! Very disappointed! And in the cael office when we went there to discuss this, they are just laughing to your face, very disrespectful and rude! Do not recommend it!

Pros: Employees are extremely nice and everything is fast and very professional with that Portuguese amazing touch

Pros: Great customer service.

Cons: The walk from the Airport to the car rental place is too long. You need to have a shuttle.

Pros: Great cars

Cons: That they don’t pick up customers at airport we got there didn’t no we’re to go raining really bad and had to walk to get my car I rather pay a little more money and get a car from the airport

Pros: No extra charges and surprises . Especially related to reduce excess on insurance and tolls sensor

Pros: quick efficient service not too much sales push

Pros: Friendly and efficient. Spoke excellent English and went out of her way to call us to make sure we knew where to go to collect the car.

Pros: שרות מהיר ואמין

Cons: חברה מאוד אמינה הרגשה טובה שלא. מנסים להוציא ממך כסף בתואנות שב.

Pros: Kind helpfull people

Cons: Nothing