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Carwiz at Dubrovnik Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have the option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic.
Pros: The car had mud splattered on the outside. One of the tires appeared low, but I was told it was fine, only to end up with a flat a few days later. They filled tire with air and said it was fine again.
Cons: Slow response time after the 2nd flat tire. Car not drivable for remainder of trip. Staff tried to insinuate it was my fault.
Pros: Everything was easy to understand and got all the answers we needed.
Pros: The pickup was great.
Cons: The drop-off was unnecessarily long and complicated. There was nobody at the booth. After I called, I was told to look for an agent that was not at the lot. I was asked a few times to wait. I was also told to just leave the key. Finally, the agent that arrived was grumpy and unprofessional. He initialy refused to issue any document, stating that everything is ok and that he will send the documents later.
Pros: Generally polite an efficient.
Cons: Extras for cleaning: €10. Extra €35 if we wanted to visit island.Car was not same spec as we ordered. ExpectingVW T-Roc and got a Opel Mokka - a big difference.Their reason was I had specified Automatic. I was unimpressed with the Mokka and it was quite old with 45000 Km on clock.
Pros: Car was brand new and cheapest.
Cons: Nothing.
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Rental Conditions
Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.
A young driver fee applies to drivers under the age of 22.
Maximum rental age is 80 years.
A senior driver fee applies to drivers over the age of 71.
The driver license must have been issued by authorized authorities at least 2 year(s) before the date of the commencement of the rental.
In order to pick up the car, the following documents are required: credit card on a main drivers name, Passport or ID card.
It is possible to pay and leave the deposit only with the following payment methods: Diners, Eurocard, MasterCard credit card, VISA credit card, American Express credit card.
Only cards issued in the main driver's name are accepted.
The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
Prices for extras are shown on the booking page.
Adding additional drivers is allowed.
There is an additional charge for each driver.
Underage additional drivers are subject to both Young Driver and Additional Driver fees.
When picking up the vehicle, all drivers must be present and must provide valid documentation.
It is allowed to add up to 3 additional drivers.
Certain additional drivers are subject to both an Additional Driver fee as well as either a Young Driver or Senior Driver fee.
Delivery/Collection service is available only by previous request.
Additional charges will be applied.
Snow chains are recommended in icy/snowy conditions, especially when traveling in mountainous areas.
If the renter would like to extend the rental period, renter should return to the car hire office at the end of the rental period to sign a new agreement.
Period of time, during regular working hours, when the car is still guaranteed for the customer, if the customer is late for pick up (the grace period) is 59 minutes. If the customer is late for a return for more than 29 minutes, extra day charges will apply, in addition to any other rental charges.
Pick-up & Drop-off
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