Carwiz at Athens Airport

Pros: good Attitude and friendliness r the main attractions to any business. I am afraid The attendant at athen’s airport branch had neither. And the exorbitant penalty for a ridiculous small damage was the icing on the cake. In hindsight, it not so much the money as much the bad attitude and the unrefined manner in which it was applied.

Pros: It wasn't the same car from the App I chose but it was a nice car.

Cons: I didn't like the fact of paying insurance twice, and I'm still waiting to see if my deposit will be returned to my car. I gave car back Thursday evening so I'm waiting to see if I get the money the deposit back on Monday.

Pros: It was relatively painless

Cons: Peugeot 208 or similar. The only ‘similar’ about that and the Suzuki Beleno I received was the size. The CarWiz Suzuki was clapped out and certainly not maintained by the company. The issue with the vehicle were: Headlight covers were so old, it was dangerous at night because the light level was so low High beams just had no power Petrol tank release button was held together with tape Rear vision mirror kept droppin Check tyre light Back parcel shelf cover 100 km an hour shudder Remote keys

Cons: The car was about 1/8 below full at pick up and the agent told me to bring back the same, I even took picture. When I returned the car at same level, they forced me to go put 15 euro more in telling me it is lower than when I picked up, which I did to avoid issues. After putting in 15 Euro as they instructed the car was then above the full line and when I told them so and that they maid me fill up and I want m money back, they said there was nothing they can do.

Pros: Very friendly people especially Mr. Menelaos who picked us up from the airport and also dropped us off.

Cons: We don't use credit cards, only debit ones. It was something that struggled us with the deposit.

Pros: I will not ordered from them again

Cons: the counter says they do not accept a non-bank credit card for a deposit and you need a bank credit card!!! And now to rent the car I have to get insurance through them!!! I explain and insist that it is an international card and I work with him regularly in car rentals he repeats and says I understand but this is the policy of the company a bank credit card or insurance through us. I had no choice and took out additional insurance through them. Now I have double insurance on the car .

Pros: Nothing

Cons: 1. I was a little early but was happy to wait for my car. Instead of that the clerk Felicitas tricked me into taking a Car category CFAR (compact) although I had booked IFAR (intermediate) and trying to convince me it’s a favor because I’m early!!! 2. Even that category I had to wait for for over 90 min. The excuse was it is being washed and in the end the car brought was parked outside the whole time. 3. Dishonest. Inefficient. Terrible language barrier and immense paperwork. Took ages!!!

Pros: Drop off was quick.

Cons: Driver that took us to the pick up location was driving dangerously, wasn’t polite and didn’t even offer to help us with picking up luggage in to the car. The actual car was old (had over 120000 km) and would rather something newer . Also it was scratched everywhere.

Pros: Organized, competent

Cons: All was good

Pros: When we arrived it was O.K.

Cons: We had waited at the Bus Parking Lot almost more then 40 min. We looked around, asking people were is tha Shatel - NO Idea. I called them twice to find out each time told me 10 min... with no patience what so ever - telling me they have a lot of work... The 4 tires were too worn out - almost frightening...! but nothing happend

Pros: Shuttle to airport

Cons: Very slow checkin car not full

Pros: The staff was professional,but they need more employees

Cons: Tge car had a little bit damage(outside)

Pros: The friendliness of the shuttle driver

Cons: The condition of the car (the fuel hatch would not open and one of the window handles was missing) . Also fuel level at pick up was very low (2/8).

Cons: Car checking

Pros: Amazing ppl, dont listen to all the haters. The ppl are awesome!

Cons: Went above and beyond

Pros: Quick and efficient process.

Cons: Car was older with less features.

Pros: Carwiz try’s to take advantage of foreign customers. Their cars are very dirty and not mechanically safe to drive. If customer is not happy with the vehicle they are not helpful. The service is horrible. They don’t treat customers as valued. All they care about is making money. Don’t waste time with this company because they suck

Cons: Nothing this is the worse company I have ever rented a car from. Their cars are horrible and they don’t care about customer safety concerns

Pros: Now issues with a car and terms.

Cons: Took too much time to pick up a car.

Cons: Inability to properly support when the car had issues and was unreliable. Poor customer service and network throughout Greece.

Pros: We didn't get our car on time, but Carwiz find a solution for our situation and eventually, it was a good deal for us.

Cons: As we ordered a big car, it was expected that the vehicle will have reverse sensors, but it wasn't.

Cons: ‏the agency is not very close to the airport the process of renting took a long time overall we spent two hours picking up the car

Cons: Thankfully we had a ride from family to the car rental shop. When we got there we were told we had to schedule the shuttle 3 days in advance. The car had a lot of miles, the lights weren't bright and they charged us 40 euros to clean the car because it was "dirty."

Pros: Everything

Cons: Nothing

Cons: Customer service at car rental was not great

Pros: Very kind . For sure will come again

Pros: Most of the agents were very friendly and helpful. The pick up and drop off service works well, except that the pick up service is only arranged after you give the rental a call, resulting in time wasted picking up your car. It is located fairly close to the airport and commuting to pick it up is relatively convenient.

Cons: The car rental agent gave misleading information to sell a product that I didn't need. This is related to roadside assistance which was not mentioned in the documents from discovercars but actually was already covered. The second thing is that the picture display of the car and the actual car is very different. This car had done nearly 100000kms and was not in the best state for a rental car. There was no spare tyre. However luckily I did not have any probelms.

Pros: It was nice car with good condition but it wasn’t clean from outside and it wasn’t at the airport we took shuttle bus to go n pick the car

Pros: The van was great! The van driver was very informative and funny! That was the best part-both on pick up and return.

Pros: Condidtion of the car was good. No issues with the car. Fast return of the car.

Cons: I got economy car while I booked compact car. Fuel policy supposed to be full to full but with was "return" same quantity.

Pros: People were OK.

Cons: Car was old, at 73K mileage and also with too many dents to begin with.

Pros: Good communication and good service for transfers

Cons: It was a bit of faff to transfer on the shuttle bus, but it worked okay and didn’t take too much time (about an hour all in on the way). The way back was smoother.

Pros: Quick efficient and friendly staff.

Cons: Due to a delay in our flight, we were charged a further £77 for arriving an hour later.

Pros: The return was ease and the van was waiting there to take us back to the airport.

Cons: We were the only one in the car rental place yet it took 30 minutes to check out the car. Why?

Pros: Friendly and efficient

Pros: Great company to rent a car, great service and personnel

Pros: The office open late The car was not ready I got temporary the pickup van and they promise next day to replace with my order van this not happen

Pros: The pick up is good. drop off process is fast.

Cons: Staff not so friendly. And we are not happy with the solution given as not reasonable.

Pros: Provided good car

Pros: Drop off

Cons: none

Pros: rien

Cons: modification de tarif plus élevé. modèle de voiture non respecté. clause de paiement abusive

Pros: the ptice

Cons: the shuttle arrangement ( it needs to be explained more clearly)

Pros: nothing

Cons: I will never rend from them or rekommendera them in any way

Cons: When returning the vehicle, we were charged for damage that cannot be seen and is really minor, and we were charged an additional 174 euros. I am now in the process of getting a refund. This experience clouded the car rental event.

Cons: Car windshield wash did not have liquid. Car key opener did not work - no battery. Too long to pick up the car

Pros: Dropping off the car was a night mare . Maria the agent was so disrespectful and unprofessional the way I was treated . It escalated to the point I had to be there for 3 hours and cops got involved . Everything was amazing and the experience I had was great through out my trip till the moment I was a victim to the office and was treated like garbage in front of other customers and office.

Cons: That Carwitz office needs to explain and communicate with each other by putting information in the computer that they promised that they will do for the customer.

Pros: provided convenient drop off / pick up at different locations; helpful staff

Cons: Wrong port gate information for drop off in Piraeus led to an extra hour of me driving circles!

Cons: This company fabricated some minor paint damage & charged me an extra £158. I am sure this is a scam & note that it has been recorded before.

Pros: Horrible con artists very upset especially having my 5 year old daughter

Cons: Scammers and conners STAY AWAY

Pros: It was very straightforward, the car was in good condition. Due to the reviews we were very carefull to take a lot of pictures of the car before we took it. But there was no issues when we took it back, they just wanted to transfer us back to the airport as quickly as possible.

Pros: The toilets were clean

Cons: I was charged £40 extra for arriving after 10 pm. I was also charged 111 euro for using a debit card instead of a credit card. Their system didn't accept my credit card.

Cons: Read every line of the contract. They charge $40 euro if you even set foot on a ferry. It does not matter if you do so once or a hundred times during your rental. They also charge $1100 as a deposit that they tell you AFTER the rental that it will not be refunded for 2-4 weeks.

Pros: Staff friendly overall and cheaper than other places

Cons: Location too far from airport and too hard to find if you don’t know the area. Put your accurate address on Google!!

Pros: Very friendly and professional service. Really nice guy.

Pros: VERY KIND PEOPLE

Pros: Epic. Will use again

Cons: Μπράβο σας παιδιά. Ευχαριστώ πολύ!

Pros: At the office Ms Maria is very friendly

Pros: Top service Bij het terug brengen van de auto was spiro op kantoor. Op dag moment was geen busje daar voor transport naar het vliegveld. Maar spiro pakte het meteen super op bracht ons met de huur auto naar het vliegveld. . Deze jongen begrijp hoe Hij service moet bieden. Voor de klant dikke 10 voor hem ook Dimitri die de dag van ophalen van de auto vriendelijk en veel uitleg. Als ik in Athene ben word zeker weer mijn auto bij hun huren 👍👍👍

Pros: Super! Will be using again!

Pros: Quick pickup from airport, good car check procedure, wasn't pressurised into buying lots of extras. Very quick and easy drop off at end of rental

Cons: Nothing

Pros: Very friendly service and honest.There is always the thought that they will find a way to keep a deposit.No problem whatsoever with these guys!!

Cons: Nothing at all!!

Pros: They play tricks finding ways to get more money out of you. I rather go with other companies that are located next to the airport and never again with Carwiz.

Cons: They are not set up like other companies and will play games to more money out of their customers. The worst experience ever in renting a car.

Pros: The staff very friendly

Cons: The deposit was very high. Just after i booked the car i saw the price.

Pros: Superb

Cons: Not anything

Pros: Quick and easy.

Pros: BEHAVIOR OF THE PEOPLE

Pros: The car was clean and what we were looking for.

Cons: Already mentioned it my overall feedback. The experience while waiting for the car wasn’t pleasant. Lack of quality service & lack of quick solutions for their mistake.

Pros: reasonable prices and shuttle bus service.

Cons: the staff is polite, however, very slow. the pick up process took 1 hour even though there were only 2 customers to process. By the time my car is ready it was already dark. The vehicle had quite a few scratches so I had to take photos in the dark. I'm glad I did, as the staff tried to charge me for one (out of 10+ issues) that did not show in their records at the drop off. I was able to prove that the scratch was already there with the photos.

Pros: Good communication, great, nice team.

Cons: It was a good, but an old van (Vito), with lot of scratches and some damages inside. Fortunately the engine was OK. Overall, trusty but ugly (poorly maintained).

Pros: Very honest, reliable , efficient people.

Cons: Nothing

Pros: Excellent and quick

Cons: Longer wait time and restricted hours for car drop off

Pros: On the phone the agent was patient and helpful on explaining how to reach them by train They were very responsive and nice (but when we had a problem couldn"t offer actual help with many mechanical issues we had) The car was strong and big, appropriate for our need (6 people) but had many mechanical problems

Cons: The van didn't have the tools needed to replace the tire and we had to go to a shop for that. We called car wiz and they were responsive but didn't know what to do. Didn't know how to take the spare wheel out. We had to spend hours at differnt shops. Also, towards the end the clutch started giving us trouble and they didn't know how to help... just told us to keep on driving. Also - the wheel sensor kept going up and we had to keep stopping at repair shops in order to check that it was safe

Pros: Very kind and professional staff.

Cons: The car was new but felt very budget. It felt like a car from the 80s even though it was new.

Cons: They didn't accept my DEBIT card to block the rental deposit and required me to pay 90 Euro for the full insurance to give me the car.

Pros: Friendly, cost effective.

Cons: Seems like a lot of time spent picking the car up while paperwork is completed. Had to drop off the night before as the office does not open before 8 am and many flights depart by then.

Pros: The staff were very helpful and friendly

Cons: Poor signage re pickup location when arrived at the airport and only 1 person at night time to do pickup and that person also had to provide the paperwork and keys for the car so other customers had a long wait to get their car.

Pros: Everything was ok.

Cons: I took the full insurance while reserving the car online with Discover Cars, however still the Carwiz local agent in Athes was offering me additional insurance, not sure why ?

Pros: Nothing!

Cons: CARWIZ IS A SCAM! You should not work with them, they try by all means to sell their insurance at the desk, which costs more than the rental itself!!! I had to call my bank at 8 pm to get them understand that my Mastercard Gold is not a debit but a credit card: of course, there was no problem to get a pre-authorisation on the card! NEVER RENT WITH CARWIZ IN GREECE!

Pros: Friendly and efficient service compared to some others I have used

Cons: Location was quite a way from airport

Pros: The car was almost new.

Cons: Friendly staff. Nice office with water cooler.

Pros: Helpful on the phone.

Cons: All was good

Pros: They were very helpful

Cons: I paid almost the double to get full coverage

Pros: Quick to drop the car back and get away.

Cons: Additional charges, unhelpful and rude staff, long wait for collection from Airport, car not as advertised, car older and in poorer condition than expected

Pros: Desk staff extremely helpful Quick (and helpful) call-back when we reported a problem with air conditioning

Pros: Good prices

Cons: Only one person at the desk dealing with 3 people wanting their hire cars - waiting times are pretty long

Pros: Friendliness of operator when taking car

Cons: Blocking amount is ridiculous €1100

Pros: The service staff at the airport and at the facility was excellent

Cons: All was very good.

Pros: The staff was extremely efficient, courteous and happy to help. The information he gave us was clear and accurate. The value for money was also excellent. Thank you!

Cons: Honestly, I can't think of anything!

Pros: Online we reserced a fiat panda 2015..and they give me a suzuki much smaller, and older.

Cons: car was not new. Reserved childseat and was not available. had to wait for another customer to return one.

Cons: Car was not new

Cons: took too long to p.u. the car. The cars are not new. Ordered a child seat and after getting it it was given to someone else.

Pros: Price

Cons: Difficult to find rental desk to drop off the car as Google map couldn't find the corresponding address

Pros: The agency manager was very nice and professional and helped me overcome the situation

Cons: The car agency was good.

Pros: Friendly employees, and they were efficient and fast and polite

Cons: Everything was good

Pros: Reliable airport pick-up/drop/off.,Reliable car. Great price.,What more does one need from a car rental?

Cons: Reliable airport pick-up/drop/off.,Reliable car. Great price.,What more does one need from a car rental?

Pros: Excellent Service.!

Cons: I liked the service they Provided by carwiz.

Pros: Notheing special

Cons: It took over one hour to pick up the car.. also please read the first section... What is the most important reason for your score?

Pros: Thje car was very good. Thye staff were very helpful.

Cons: Itr was difficult to find the drop off location. That address needs to be a lot clearer. We were later than planned as a result I phined to say I woudl be over an hour late to pick up the car, but this was not recorded on the systerm and the hire was automatically cancelled. They found another car at the same price, but it was unecessary.

Pros: Quick efficient, clearly explained the conditions, I was treated like a friend not a customer

Cons: miscommunication finding the place but that could partially be my fault for my lack of knowledge of the area.

Pros: The whole process was simple and easy and communication was very good. The men at CarWiz were very friendly and helpful.

Cons: Slow pickup process, lots of unecessary paperwork.

Pros: Friendly and helpful staff, great price

Cons: 1,5 hour delay for car readiness.