Carwiz at Phoenix Sky Harbor Airport

Pros: That I could pick up 24 hrs

Cons: That there was not an attendant on duty just in case - if I had known not to pull into the lot or I would have to pay, I would have parked out front.

Pros: contactless and efficient

Cons: The only drawback (minor) was no remote start on such a premium car, which made it a little tough in the Arizona heat.

Pros: Hard to get car I paid for insurance thru discover cars then had to pay for insurance thru carwiz it was a rip off then no where to park to bring the car back and return it

Cons: Nothing it was terrible

Pros: That it was completely contactless and so easy to get the cars and drop them off

Pros: NOTHING!!!

Cons: Representative so rude and disrespectful, made me feel so little and stupid. I actually couldn’t believe that customer service like that existed in US.

Pros: Easy and no wait

Cons: Return lot was full

Pros: Even though the whole transaction was done online, all steps were straight forward and went smoothly

Pros: Nothing

Cons: Couldn’t not contact a representative for help. Undisclosed charges on my credit card

Pros: Efficient and easy

Cons: Car tire pressure issue

Pros: When we arrived at the airport in Phoenix we could not even find the car rental company that had my car no one answered the phone we had no proper instructions. And I haven't been able to get a refund so we had to rent a totally different car

Cons: No one answered the phone I could not find the car rental location.

Pros: Never got the car

Pros: Though the experience was contactless (no direct contact with people) you can contact help via text. I had to do this in order to finish pre-rental process.

Cons: The pickup and drop off instructions weren't as easy to find as I would have liked.

Pros: What did they provide? It was contactless and I didn't know who to speak with to receive help if needed. Luckily, the shuttle guy filled me in as far as taking photos of blemishes, etc.

Cons: I didn't like the fact that it was really contactless and the lack of the receipt for my final rental fee. I didn't see any local number in the United States to call if I did have a problem. What country is 001 4 803 894 572? I also didn't like the fact that I was renting someone's private vehicle. Is there anything on the site that said that? I guess I get what I pay for with the lack of a human and a large rental company.

Pros: Loved Carwiz - contactless car pickup and dropoff made it so easy and fast to get our car. I'd use them everytime.

Pros: Nothing

Cons: Customer service. Unclear terms & conditions until after booking despite care to read through all of them.

Pros: Nothing

Cons: They cancelled my reservation as soon as they could to enable themselves to rent my car to someone else at a higher rate. Leaving me stranded.

Cons: Apple car play didn’t work. Camera low quality

Pros: Good concept theoretically

Cons: Poor execution. Our car was not there when we arrived. Was told it might take hours. It would be nice to have more updates etc…

Pros: car was not cleaned prior to me using it but no worse than my own car. just a little dirt outside and on mats

Cons: Can’t really read the efficiency of the car rental experts, since there was nobody at the desk. This is a contact free pick up and drop off. Not sure why that question is on your survey so I gave you a six out of 10 when I’d like to have said, does not apply.

Pros: Quick and easy.

Cons: Car condition.

Pros: Easy pick up and drop off

Cons: Did not receive any of the info on a timely basis. Had to request prelim info the evening before several times (less than 24 hours), had to request pickup info when it wasn’t received an hour before pick up. Everything worked but I had to initiate all

Pros: Absolutely nothing - review the case details and you can figure out why. They are liars and rude- I have text messages to prove and post for online reviews.

Cons: They never sent me the check in information, they tried to lie and say I didn't fill out my pre-check information, the customer service is terrible, I have never worked with such a terrible supplier. I have reported them to the federal BBB and also the local state BBB.

Pros: online booking, communication, and contactless. Car was great. price was great.

Cons: No flexibility on times for return. Pre-check in with loading of license and insurance info required prior to arrival for pick up (must be done fully). Robotlike experience, not warm and friendly. Don't have any problems.

Pros: Price and efficiency

Cons: Print too small - many of you clients wear reading glasses. Key information should be large and clear instructions process for returns.

Pros: SCAM RENTAL. They bait and switch and terms and conditions allow them to charge and fine you A LOT OF MONEY!! BEWARE

Cons: Had I not read every tiny detail, I would have been subject to fines that totaled 10 times my total rental price

Pros: We were very surprised with overall. Very pleased.

Cons: Very happy and pleased.

Pros: Fast

Cons: I need to dispute a charge

Pros: Got all the information I needed, did follow up to verify reservation.

Cons: No instant feedback when car is returned since I didn’t have any contact with an agent.

Pros: The staff was great

Cons: The car. It literally sounded like it was going to die. Ever time I stopped at a light the brake peddle shook and vibrated people can literally hear the car I thought the car was going to break down.

Pros: Online forms that make renting easy. Easy enough pickup and drop off instructions..

Cons: Agency is not transparent about agreement and keep changing their forms. From unlimited mileage to limited mileage a day. Also they will charge you another day rental even with clear instructions how to drop off vehicle and all security cameras and badges prove the time of return. Shady business practices. They do not belong on DiscoverCars platform. Makes the platform look bad as well