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Carwiz at Heraklion Port
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have the option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic.
Pros: it was a very good car that handled well all the hairpin turns, powerful enough for the mountain roads of crete, the backup camera was really appreciated when reversing. all of which made driving a pleasure. after 10days driving in dusty crete, the car was quite dirty and . but they didn't even comment on it.
Cons: i had to call carwiz to find out about the shuttle pickup location. they had a whatsapp number but didn't respond to text messages or whatsapp calls. not a big deal but i requested a drop-off at my hotel after returning the car. they were only willing to drop me on the main road about 5mins walk away. it's just a bit of a hassle since i had luggage.
Pros: Efficient.
Cons: The car was not the model we order and inferior quality. I wasn't a great car.
Cons: It took over an hour at the port for the meet and greet. Called numerous times. No answer. Several other couples were waiting for Car Wizz to a show up. No calls or emails to let us know what was going on. Then it took over an hour to get the car once at the desk. The drop off was also a horrendous ordeal. Poor information on who to drop it off. Called and got wrong info. The car was great but they have to work out their pick up and drop off informations. All the other rentals 15 minutes
Pros: Overall very good service
Cons: Needed more specific location on where Carwiz rep would be at Heraklion Port and that he would have on a purple shirt. We spent 30 minutes trying to find him.
Pros: They were very responsive and easy to work with. Great communication! They even called to tell us about a road closure so that we were not delayed when dropping off the car.
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Rental Conditions
Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.
A young driver fee applies to drivers under the age of 24.
Maximum rental age is 78 years.
A senior driver fee applies to drivers over the age of 74.
The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.
Driver licenses will be accepted if issued in the following country(ies): United Kingdom, EU countries.
Driver licenses from all other countries must be accompanied with International Driving Permit (IDP).
For driver licenses from countries not party to the Geneva / Vienna Convention on Road Traffic (e.g., China), an official translation of the license in the following language(s): English, together with the original license, must be presented.
A driver license printed using a non-Roman alphabet (Arabic, Japanese, Cyrillic, etc) must be supplemented by an International Driving Permit.
Please note that the International Driving Permit is valid only if accompanied by the regular driver license.
In order to pick up the car, the following documents are required: valid driver license, credit card on a main drivers name, Passport or ID card.
It is possible to pay and leave the deposit only with the following payment methods: MasterCard credit card, VISA credit card.
The following payment methods are accepted: Cash, Debit cards, Prepaid cards.
Additional insurance (Super Collision Damage Waiver (SCDW)) must be purchased if using the following payment method(s): Debit cards.
The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
In the event that Cross Border & Territorial Restrictions are violated, all protections lose their validity.
Prices for extras are shown on the booking page.
Adding additional drivers is allowed.
There is an additional charge for each driver.
Underage additional drivers are subject to both Young Driver and Additional Driver fees.
When picking up the vehicle, all drivers must be present and must provide valid documentation.
Certain additional drivers are subject to both an Additional Driver fee as well as either a Young Driver or Senior Driver fee.
If the renter would like to extend the rental period, renter should return to the car hire office at the end of the rental period to sign a new agreement.
Period of time, during regular working hours, when the car is still guaranteed for the customer, if the customer is late for pick up (the grace period) is 60 minutes.
Pick-up & Drop-off
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