Cassiano's Rent A Car at Madeira Funchal Airport

Pros: Everithing perfect

Cons: N-A

Cons: Give us car that was not fit to climb steep hills with 3 people in it. Only admitted this upon returning the car after complaining the gears weren’t shifting correctly (automatic). Said this 4-DOOR car was meant for 1-2 people. Then why allow 3 registered drivers? Why not give us a more appropriate vehicle? Additionally, when we called to let them know the car was not functioning properly, the agent was very condescending saying it was fine. We rented a second car because this one was garbage.

Pros: Extremely pleasant staff especially at the drop off. Sadly, we had sustained some bodywork damage but she calmly & patiently helped us with all the necessary documentation, payment, etc & gave us emailed plus paper copies of everything so we could easily submit our costs to Discovery.

Cons: The car we were given was not the Skoda that we expected but a Hyundai with poor tire thread & poor power. We had to use 2nd or 3rd gear to navigate any hills even on the highways!!

Pros: They're quick and effective. Free shuttle works very well. They have branch by the airport.

Cons: The only drawback is a fact that their car park seems a little limited (we booked a compact SUV class and got Fiat Tipo which is a standard sedan/hatchback car. Pretty big into Madeiran streets.

Pros: Kindness, professionality, helpfulness

Pros: English speaking staff who made it all very easy and undertandable

Cons: The €1200 deposit is higher than most other companies and did not get returned Immediately on return of the car.

Pros: Very high quality service. Cars provided are very clean.

Pros: Great service.

Pros: Good value price. Pick up and drop off at airport with less than 10 minute wait time. Friendly customer service, good car.

Cons: Nothing bad to say

Pros: Agents were extremely friendly and professional. They spoke excellent English as well.

Pros: Agents were friendly, car was clean and worked well

Cons: It took forever to get the car and even longer waiting for a shuttle to pick us up at the drop-off point.

Pros: Cassiano's was really helpful and everything was good with the car. The shuttle service came on time and we didn't have any issues. The deposit was transferred back to us right on time, highly recommend their service.

Pros: Very personal. Spoke good English

Pros: Both pick up and return process were smooth and professional. Professional staff, good price value rate.

Cons: N/A

Pros: Dents and scratches well documented. Encouraged to take photos of any damage. Hassle free pick up and drop off. No long queues

Pros: Very helpful. We had a tyre issue and Cassianos had us back on the road with a replacement inside an hour which is ridiculously quick. Incredible service and truly great people! Big mention for Ruben and the Boss as well as all the other guys who helped us.

Cons: Excellent car, very fast refund of the deposit.

Pros: Lovely staff

Cons: All perfect

Pros: Very friendly and competent staff. Helpful guys, also provided some great tips for traveling Madeira.

Cons: The car was a bit worn up, with squeaky brakes.

Pros: The staff working made the experience the best! Check in and check out was fast and easy. Thank you to them for making the experience good!

Pros: They picked up us at the airport in few minutes

Cons: The brakes of the car were not properly regulated. The car was able to safely slow down but it was vibrating a lot.

Pros: The personnel was nice and helpful

Cons: The office was a bit understaffed fo a high season

Pros: Good price, high level of service, employees are nice and don't get hung up on details.

Cons: We had ordered a Dacia Stepway, which is an economy SUV, a small SUV. Instead we got a Škoda Fabia which was not 4WD. I don't think that cars of different classes are "similar". We also did not get a discount for a lower class car.

Cons: Dodgy company 100%. Tried to pull a quick on when returning the car, said we got sun screen on the door and that it doesn’t wash out. None of us use sunscreen on our legs. Then when we took videos and caught him from the back. He asked to go through all of our phones and to delete all of them or else he wouldn’t take us to the airport and call the police. Skinny chap with a playboy tattoo on his neck. 100% stay away from this company!

Pros: Pick up service

Cons: You don’t get the car you chose. I reserved a small SUV (Dacia) and got a small Citroen C3. No discussion possible. Everybody is friendly until you decline the optional full insurance of their own. I already took a full option insurance with discovercars? Still they push you. Why??

Pros: Was explained very well on conditions to which needed to know re vehicle and roads plus parking etc

Cons: That as we just arrived we felt a little under pressure to take out full insurance which was not the initial intention. We changed because we were first of all told we were going to have a damaged car so then it made me to question our decision. In the end we had no issues and felt very comfortable with the vehicle hence I feel we paid an extra 180 euro unnecessarily

Pros: The car was in good condition.

Cons: Instead of about 300 euros, I paid 600 euros. The reason for the price increase was unclear, and additional insurance packages were added, including life insurance. No one responded to telephone and e-mail contacts with explanations or corrections.

Pros: I am writing to express my sincere gratitude for the exceptional service provided by your company during our recent experience. Despite a minor incident resulting in a scratch on the vehicle, we had no issues and were thoroughly satisfied with the handling of the situation. Moreover, I would like to extend a special thank you to your staff member who demonstrated remarkable professionalism and promptness. After inadvertently leaving a bag and a mobile phone in the car, the staffer brought tous

Cons: Prompted pick up

Pros: Very fast and friendly service

Cons: N/A

Pros: So helpful and friendly

Cons: Reassuring helpful and informative

Cons: Insisted that we take out insurance as we were already insured with discovecars.com

Cons: The whatsapp should be provided prior to landing so we could call to advise we arrived.

Pros: Courtesy, friendliness and professional advice.

Pros: The price was fair. The car was almost new.

Cons: They did not communicate that they would be closed early in the mornings and that their shuttle would not be operating. They also told me the gas station was open 24 hours and it was not.

Pros: Friendly staff made the process very easy. Sorai and Miguel were great.

Pros: Ruben was very helpful in getting us our car quickly and professionally. He also helped us drop it off quickly to get us back to the airport

Pros: Really friendly and efficient service

Pros: Amazingly thorough service! We felt completely cared for. Soraya even spent time advising us on tourist activities to hit & miss!

Pros: Absolutely amazing experience. Very friendly people, fast pickup, we got even better car than we reserved, car was clean, new, reasonable price. No problem during returning of the car, the deposit was returned imediately. Overal great experience. 100% recommend

Cons: Nothing. Everything was great.

Pros: The reception

Cons: Nothing

Pros: Clean car but it is a scam

Cons: The car was very good and the staff polite BUT it is a scam. They asked for too much money on the last minute , blocking money from my card and they promised me to give it back and I am still waiting, I have left Madeira and still don’t have my money!

Pros: while we were waiting at the desk it was nice to get some water or coffee for free

Pros: First very unsatisfied, after all we can make agreement.

Cons: Because they want more money for insurance and etc... Tha car was not which I choose.

Pros: Fantastic experience, kind people and accuracy! Strong recommendation!

Cons: Took forever to pick up rental car, they double charged us for the damages and stopped responding to me when I inquired. They also did not respond to multiple emails when I needed more information for the insurance claim

Pros: Shoutout to João! He was super helpful when we picked up the car and was very informative and quick

Cons: The drop-off took way too long. Someone from the car wash told us to wait for a representative. The first lady arrived after 15 minutes and then told us she was on break refused to answer any questions. The second lady first reviewed 3 car before we went to the shuttle. We arrived half and hour before our intial dropoff time and had to wait for a total of 45 minutes before we even went to the airport.

Pros: Friendly service.

Cons: Outside their working hours no shuttle service available and no other transportation to the airport early in the morning. We had to walk dragging our luggage.

Pros: Very good

Cons: All was good.

Pros: Quick and helpful no fuss service.

Cons: Nothing

Cons: Not provided with the car caregory booked on DiscoverCars

Pros: Everything. They were extremely friendly and efficient. No complaints at all

Cons: Our flight was early and we had to wait around. This wasn’t their fault as I had given them an arrival time. We contacted them and they came for us straight away. Not their fault in anyway

Pros: Friendly people, albeit it utterly slow.

Cons: The car, the speed of service, the nonresponsive customer service beforehand.

Pros: Easy to understand and friendly staff.

Pros: Everything 😉

Cons: Nothing to complain

Pros: Best car rental in Madeira

Cons: Everything was great

Pros: Everything

Cons: Nothing was bad

Pros: Great service

Cons: Everything was great

Pros: Funcionários prestáveis em toda a experiência com a empresa.

Pros: They provided what we needed

Cons: Had trouble reaching them because of late pick up. No one answered the phone

Pros: Friendliness and efficiency of staff.

Cons: Don't have a desk at the airport but it is not a huge issue as they are waiting with a shuttle.

Pros: Quick, efficient, and kind

Cons: Dropping the car off takes a little bit longer than they let on.

Pros: Cassiano's staff were helpful in every way whenever I needed help

Cons: A little slow in providing pick-up at Madeira airport

Pros: Great customer service, everything as in agreement, no hidden charges. Overall great experience.

Cons: Didn't return my deposit when my flight was cancelled and I couldn't get on another one in time.

Pros: Simpatia e disponibilidade dos funcionários.

Pros: Really efficient with shuttle bus to/from airport. Car in great condition and good quality.

Pros: It was an excellent car and warm welcoming service.

Cons: It was unclear in the instructions that I gave to call the company when arriving to the airport.

Pros: Friendly staff, decent car and price

Cons: Nobody readily available at drop off spot. Had to get a clean up person to call for a representative.

Pros: Easy communication, good price and friendly service.

Pros: Quick and friendly

Pros: Freindlyness of agents

Cons: A bit confusing returning vehicle

Pros: Professional service and friendly staff 😃😃😃😉

Pros: Cassianos really came through for us after discovercars.com dropped the ball and didnt create a rental even though they issued us a rental voucher.

Cons: They were amazing.

Pros: Efficient and friendly.

Cons: Nothing.

Pros: Good car

Cons: Premium insurance too expensive.

Pros: I liked they did not push for their premium insurance. All went smooth.

Cons: All great

Pros: Easy to find after baggage claim. Friendly staff member greeted us, and another staff member picked us up in a van and handled our luggage. Would rent from Cassianos again

Pros: fast service

Cons: non

Pros: They were quick to make adjustments to original car when we found a problem. Overall very easy to work with

Pros: Perfect, new, clean car

Cons: The agent tryed to force me to purchase an additional insurance which i didnt need at all.

Pros: Service at the picking up the car was great!

Cons: We have to wait like 20-30 minutes for shuttle bus to pick uop the car.

Pros: Easy. Cheap. Good quality.

Pros: Attendants very friendly, efficient.

Cons: Return location was extremely busy and crowded with people washing and vacuuming their cars.

Pros: Staff were very friendly and helpful, including giving tips on driving in Madeira and helping with pick-up and drop-up. Car was in very good condition and exactly what we had booked

Cons: One of the signs made it seem like the reception was low down the hill, this was actually the drop-off

Pros: Very good service and attention, nice small cars perfect for exploring the island of Madeira

Cons: We arrived early to deliver the car on the same spot where we had picked up, but it was on a different spot. I didn't know that, but it's just an observation :)

Pros: friendly helpful service, spoke English, easy pickup from airport. helpful when transferring back to airport

Pros: paid one amount and everything was settled.

Cons: ..

Pros: Quick, efficient, honest

Cons: Couldn’t connect my phone via android auto (Dacia Duster). Meant we had to have the phone balanced on top of the media screen all week.

Pros: Friendly and efficient Good quality clean car

Cons: Took a bit of time to return it. Asked me to sign something without showing me in English but did when asked.

Pros: Car was clean

Cons: Nothing. Unprofessional and unorganised. Poor equipment. Car seat which was outdated and not installed correctly without the correct base. Tried charging us for a scratch which was already on the car and they “forgot” to mark the scratch on the sheet you need to sign. There was a small scratch on the tire/rim which they charged us €350 to replace.

Pros: Excellent service by Cassiano's staff.

Pros: Great counter service at both ends. Friendly staff.

Pros: The service was great

Cons: Did not receive the car that I requested but it was okay. The one I received was just as good

Pros: Very attentive agents. A simple call and they were at the airport to get us.

Cons: nothing

Pros: Got to say everything

Cons: Nothing

Pros: Nice personnel willing to help and explain the contract agreements

Cons: The car was lazy and had issues going up hills and there’s a lot in Madeira

Pros: The rental included detailed instructions on how to find the transfer at the airport, so it was easy to follow. Very kind and polite staff. The pick up took some time but our agent was extremely nice and provided recommendations on local attractions and restaurants. The car was in great condition. The drop off went very quickly.

Pros: Did not try to stich me up as usually all the rental companies are busy on.

Cons: I liked everything

Pros: Employees were amazing. Especially Sara during check-in. Car was new. Only 2k miles on it

Cons: Nothing

Pros: Extremely helpful staff and friendly too, credit to the company

Cons: nothing

Pros: nice people and it vent smoth,

Cons: you have the hole responsebility about dokumentation white the Car, film it the say.

Pros: The place was very nice and the car they gave was great!! All the staff were very friendly and it was a smooth process to get the car and drop off the car.

Cons: Little confused on where to go to get the shuttle from the airport.

Pros: Very friendly staff. They keep all agreements. Easy shuttle service from and to the airport. Car in good condition.

Cons: All was good

Pros: Airport shuttle was useful and the car we received was in good condition and exactly as described when booking. Everything was good, though we did get the agency's insurance which cost more than the car itself.

Cons: The phone number I received from Discover Cars to call was incorrect which added stress at the airport. After reading a number of other reviews, we felt we had to get the agency insurance.

Pros: The car was the model which was advertised and perfectly cleaned. Staff are friendly and helpful. They take photos of any dings/scratches on the car and invite you to do the same.

Cons: The car rental site is not at the airport and you get picked up by a shuttle bus. However there is no indication of the pick up spot. It is best to call the rental agency to let them know you are waiting.

Pros: The representative collected you from the airport I didn't have to worry about finding my way there and then dropped me off when it was time to leave. The process of picking up the car and dropping off was very quick with no problems. Would definitely recommend and use myself again.

Pros: Nothing. Never received car.

Cons: After hours pick up was a scam.

Pros: The service was good, just a recommendation- put the real drop off place on the reservation not the address of the airport

Pros: The car was in excellent condition. The desk staff was very helpful and clear. Will rent again with them.

Cons: The meet-up at the airport was tricky as they weren’t there initially, but suddenly appeared after we called them.

Pros: Car was good

Cons: Picking up the car took us 50 minutes, even though we were the only customer. Returning took even longer. We almost lost our flight. They tried to add unjustified charges. Make sure to doublecheck what you sign when returning the car. After asking for which reason they said that there are the mat was dirty. Seems that the owner tries to generate additional money in this way.

Pros: Good value. Car mechanically excellent

Cons: The inspection policy on return (10+mins despite supplying a car with a lot of pre existing dents and scratch damage) was not proportionate.

Pros: They seemed like really nice people and no upselling

Cons: Upon landing shuttle info was a little confusing but it worked out fine.

Pros: Highly recommend! Service was great at pickup and drop off! Be prepared to inspect the car and mark up any scratches or dents.

Cons: Nothing to say! They were very gracious.

Pros: Bad service

Cons: They tried to include a new insurance in addition to the one contracted on the website And couldnt rent the car

Cons: Não aceitarem Debit card!… como outras empresas fazem

Pros: Unorganized , I will rent from a place in the airport next time .

Cons: Need to wait because the employee was late to work

Pros: New VW Tiguan, very good shape, no isssues with a car

Cons: nobody waiting / no signs at the airport = very difficult to find agent, deposit was 2000EUR instead of 1400EUR as agreed when booking (plus I was informed about this after my card was already used!)

Cons: The car given was not at all the same or similar to what was requested/paid for

Pros: car was good and tidy

Cons: picking up the car was long (but we arrived to the airport late and with 2 little children)

Pros: Everything went smoothly without any troubles

Pros: Nice, almost new and clean car.

Cons: They did not accept paying for deposit by card machine. So it cost me another 320e for their Insurance and full gas.

Pros: Efficient service and courteous staff.

Cons: Price was a bit high. Price to value was a bit off.

Pros: Very good service! They picked us up at the airport, took us to the rental agency (5 minutes away), and gave us a nice, clean car. The drop off was just as perfect. Thank you!

Cons: Nothing to complain about, it was great!

Pros: Friendly staff, shuttle service and good value

Cons: Issue with our first car couldn’t connect for sat nav had to switch car to resolve so slight delay to our holiday

Pros: Easy airport shuttle service Ease of handover

Pros: Excellent and professional service!

Pros: Kind staff who were very helpful! Car was in EXCELLENT condition and drove wonderfully.

Cons: They were very busy when we arrived so it took a little longer than expected to pick up the car, but it was no problem!

Pros: friendly customer service

Cons: all good

Pros: service

Cons: delays in picking up the car

Pros: Great car! almost new.

Pros: They did not insist on additional insurance

Pros: I didn't collect the car

Cons: Car was not collected and I couldn't manager to cancel it online. I got sick.

Pros: They took payment 2 times. I booked SUV but they didn't have SUV and give seat arona. It's not suv. I asked suv but they didn't have SUV. Deposit was 1500for this car. They did not give me recite and contract. The worst car rental company in my life.

Pros: Very friendly. Explanations in line with Discover Car's briefing. Delivered the model I booked.

Cons: Can't really fault their service.

Pros: Cassiano’s car rental staff were very helpful and friendly.

Cons: No complaints.

Pros: Professional and efficient

Pros: I’ve never seen worst than that

Cons: Arrogant people. Bad information. No solution for the problem

Cons: We got class b car but we wanted class c

Pros: Great service and great car, clean, new.

Pros: Auto nové, absolutně čisté, rychle uzavření smlouvy, po přistání paní z pujčovny zavolala a přijela pro nás. Půjčovna cca. 1 km od letiste. Doporučuji. Madeira bez auta nejde. Peněz za půjčení nelitujeme

Cons: Nemam

Pros: The car was new and clean.

Cons: The card we presented was not accepted despite being a mastercard. We presented a second card (which the contract holder was part of the account) but as it was not in the name of the holder who booked the car, it was not accepted.We tried to pay the deposit in cash but it wasn't accepted.To pick up the car we had to pay an extra insurance of 20 euros per day although we had already added the insurance when booking. We scheduled the delivery of the car for 20:30 but we had to deliver it at 19:30.

Pros: Nothing

Cons: Telling me I have scratched the car when it wasn't me and not a scratch at all!

Pros: The best you can have. The car was new. Efficient and very kind staff

Pros: Car was in great condition.

Cons: All went great.

Pros: Pleasant, polite service and very nice car.

Cons: Nothing

Pros: Top quality cars at reasonable prices. Staff super friendly and helpful.

Cons: Airport pick up is chaotic. Unclear where to go and had a bit of a wait. Company I think assumed a wait for hold luggage which we didn't have.

Pros: Close to the airport. Taken to and from airport by car.

Cons: We didn't take THEIR additional full coverage insurance. We did this through DiscoverCars when we booked. Subsequently when we returned the car they seemed determined to find something to charge us for whilst other cars being returned (having paid additional insurance) were hardly looked at.

Pros: Funcionários simpáticos e muito solícitos

Pros: Very professional and efficient for a local car rental agency. Friendly and helpful staff. The car was practically new.

Cons: N/A

Pros: Personal meet and greet service

Cons: Nothing

Pros: I absolutely recommend! They upgraded car 3 categories than what i ordered and gave me all the hints and tips for good restaurant, what to visit etc.

Cons: Nothing!

Pros: Excellent customer service. Would definitely use again on the next trip. Rental cost was very reasonable. And right next to a petrol station so you can fill up at the end to return with a dull tank.

Cons: Nothing to dislike.