Centauro at Faro Airport

Pros: Fast and customer focussed

Cons: Nothing

Pros: Friendly service and no undue pressure to purchase additional insurance

Cons: We didn't take the car, because we make a mistake to book a manual transmission and there were no car with automatic transmission. When I ask about the full coverage the assistant just told me to call the dealer. They didn't give us more information for money return and just told us to go in air port and search for another company.

Pros: Did not push extra insurance

Pros: Not good because i have ranged your customer service and have requested to exchange the car at lisbon depot because the car had some issues and the lady at the phone didnt bother, she statet that she will email them instead of ringing and sort the issue out.

Cons: No other option was offered by the employee at the desk even when i asked for a diesel car to travel to lisbon and i was offered an automatic instead of manual stating that was the only car available.

Pros: Very efficient.

Pros: They really tried to scam us (we are north Americans- not sure if this is relevant but I do thing it's important to remember that Europeans do not love us). When picking up the car I had stated we are going out of the border and that we signed up for peace of mind.

Cons: They tried to pass an old scratch onto is and despite us signing up for peace of mind and TRIPLE checking they said we didn't have it. TAKE PICTURES thank goodness I had a picture to back me up. They do not sign you up for peace of mind, put of border etc even when you verbally and online state it. You really need to make sure you are aware of this. Take before and after pics. make sure you have coverage and everything you need. They will try to scam you.

Cons: The staff are not friendly and rude. Also, I didn’t like how long it took to pick up the car from Faro.

Pros: Nothing

Cons: No shuttle bus to collect, so a two hour wait in the roasting sunshine with an 8year old who had been up since 3am that morning. Small, virtually unmarked car eventually turned up and took us to the rental depot, where I was called a liar by one of the Centauro staff in front of other customers. I wanted to chin him. Would never recommend this company to anybody.

Pros: Everything except location of office but it’s minor thing. Overall Score 10/10

Pros: Friendly and effective staff

Cons: Nothing to point

Pros: Centauro were fabulous. Easy to find, swift pick up and drop off. Car was fine, although needed a service - kept getting pop ups on the dash to sort battery and change oil.

Pros: Almost everything.

Cons: High deposit but its +/- OK when comapred to other rental companies. Second, got plugin hybrid (instead of petrol) but they had not given cable. Its a pitty cause had an oportunity to charge in my hotel.

Pros: Quick pick-up and hassle free returns

Cons: 1. Physical card needed, No ApplePay 2. Car's fob keys didn't work

Pros: Quality of the car was excellent, renting in May and vehicle was only a few months old. Very clean.

Cons: From Faro the shuttle bus frequency was quite poor. From leaving the terminal it took almost 40 minutes to get on a bus.

Cons: Eficácia e rapidez

Cons: Long walk with heavy bags to pick up area. Drop off was in the same location rather than terminal entrance.

Cons: Deposits, lack of honesty

Pros: Good quality car at good price

Cons: All fine

Pros: Fast, No fuss, Efficient

Pros: Great staff at time of pick up and drop off. Thanks Nuno who drove us back to the airport. Although only your 1st week your service is also 10/10

Pros: Fast and efficient. All good.

Pros: Mooie nieuwe auto , alles snel geregeld

Pros: Nothing

Cons: Nagging insurance selling and fear mongering; my car if choice automatic was not provided instead a manual was provided with no adjustment in cost

Pros: Very straightforward service, no strange stuff going on here.

Cons: I liked everything. I hope that will be the same in the future.

Pros: Staff are good, the prices are competitive and the selection of cars is fine.

Cons: I preferred the old Centauro premises.

Pros: easy pick up, nice car

Cons: Nothing really

Pros: Friendly staff. Quick pick up. Nice car

Pros: Shuttle to and from airport was very good The staff were very clear about options on tolls and other options.

Cons: had to wait for a while 20-30 minutes before it arrived at the rental facility. No car manual

Pros: Very efficient. No hard sell/

Cons: Nothing, excellent company.

Pros: The staff was pretty nice and efficient, and the picking up and dropping off were both quick and easy. The deposits were refunded on time as they told us they would. No surprise charges at all.

Cons: We booked an standard auto shift car but got a big suv as they didn't have any smaller auto shift when we got there. Even though it's a free upgrade, but we prefer the smaller one.

Pros: Good and clear information.

Pros: Courteous, efficient - have used them several times before and will use them again, subject to acceptable price

Cons: Nothing

Pros: I have been with Centauro quite a few times and found out they are friendly and efficient

Pros: Second time with Centauro in a different country. Good experience again! Friendly staff and good car. Quick service with the shuttle bus.

Cons: The only thing was I didn't know where to look for the shuttle bus.

Pros: Fast and efficient

Pros: I didn’t like anything

Cons: Total rip of and there not responding to emails

Pros: they were just really friendly and had a bit of a laugh with us it was fun and enjoyale to pick up the car in faro.

Cons: not much really overall car and service was great

Pros: They were very efficient and the price was excellent

Cons: The lot is fairly far from the airport so it is important to leave extra time when dropping the car off.

Pros: Nice car

Cons: Pricing was very complex and too much deposit which I needed to control, as they were not mentioned from discovercars.com

Pros: fast service, good explanation

Pros: Доступность офисов, доставка из аэропорта, чистота авто, состояние авто, никаких лишних вопросов при возврате авто при полном депозите.

Cons: Во время бронирования автомобиля онлайн не было указано о том что придется оплачивать депозит за топливо, за платные дороги а так же два вида депозита - полный и обычный. Если бы не оказалось достаточно денег на карте в тот момент когда в офисе рассказывали про депозиты, взять авто в аренду не получилось бы.

Pros: I ordered an automatic car and was upgraded to a higher class. Car was almost brand new. Issue was the tank wasn't completely full. It was acknowledged by the staff and they made a note of it however the system was set up that I should return a full tank. When we picked up the car, the staff didn't check the vehicle with us which was odd. We were told take pictures if we found anything wrong when we checked it. Would prefer someone checking the vehicle when picked up so damage can be acknowled

Pros: Quick and clear. Car was new and clean

Pros: 10/10 for Centauro.

Pros: The agents at pick up in Faro and drop off in Lisbon were very kind and welcoming. Didn't feel forced to buy insurance which I appreciated. Car was clean with barely had any dents/nicks for being a 2008.

Cons: Was a little tough to find the shuttle bus at the Faro airport but we eventually did!

Pros: overall service quick and easy nice staff

Pros: Fast and effecient

Cons: Too many deposits

Pros: Very friendly and helpful.

Cons: They didn't have the car category we requested available so they gave us a larger car.

Pros: Quick efficient and polite. Should have gone direct

Cons: Not on site and transfer a great distance from the terminal

Pros: Good pick up from airport Good car pickup Good car drop-off

Pros: Price. All good except for pickup

Cons: Pick up long way from airport

Pros: Prompt pick up & drop off by centauro personnel

Cons: Location of centauro further from airport than I had expected. Not on main drag

Cons: I had to return my car due to alarmlights on the dashboard, towards the end of my rental period. That can happen. Got a nice other one, no problems there. But I put more then plenty of fuel in the car, to return it two days later. However, the lady at the desk, was very insistent, that I had to put again fuel in the second car, in order to get my deposit back. To stay out of trouble, I added for another €25,- on fuel….. Bit of a pity. For the rest I was happy

Pros: The value for money

Cons: A mistake was made to my booking.

Pros: Overall good hire process

Cons: Took 50 mins for pick up at airport. Was offered additional insurance even though I was already covered and showed it to them on paperwork

Pros: Transfer from the airport was waiting for us when we arrived.

Cons: The service was fast.

Pros: It's always more stressful when it's an off-airport pick-up, but this worked smoothly, and the shuttle bus driver was lovely and welcoming.

Cons: There were a few scratches on the car at pick-up that were not noted on the contract. I took photos and told the Centauro employee. I was not held responsible for them, but it's always stressful.

Pros: The attendant Olivia I think her name is was so friendly, efficient and helpful. Had to call help center 2x at Faro and they responded immediately.

Cons: all good. picking up the car took a while not sure.

Pros: disponibilità, gentilezza

Pros: They had a very good deal

Cons: Returning the car took a long time. But atherwise the service was very good

Pros: Nothing

Cons: From the beggining the hard try to sell extra inscurance to a huge lack of clear explanation about what I buy in Discover and what they eant to sell, till now, after 10 days finishing the rental and after over 200€ paid to Centauro that I still don´t have a explanation sbout what are the invoices, and also there is no reply on the client support number, is a number without answer... please check Centauro, I truly believe is a steal scheme.

Pros: They waited til 11.30pm as we were delayed at the airport . No problems

Cons: None

Pros: friendly, quick drop off

Cons: took ages to pick us up in shuttle bus when we arrived

Pros: Overall it was pretty straightforward and not too time consuming

Cons: As previously mentioned the fuel policy was not as advertised and we are still waiting for the deposit refund and we can’t contact them

Pros: Efficient and did not try to sell a million insurance products

Cons: it was all fine

Pros: Friendly staff

Pros: correct

Cons: nothing

Cons: Little bit hard to find

Pros: Polite, friendly

Cons: car drop off in line with our flight - depot was not open early so slight delay

Pros: Very friendly

Cons: There should be a manual booklet in the car!

Pros: Friendly, hassle free

Cons: Takes for ever to do the paper work before you're handed the keys. Paper work process in inefficient. If you're 5th or 6th ion line, you know you're in for an hour!

Pros: Not a lot.

Cons: Very busy, when I got to counter, told all gps devices broken, and that I should to the nearest shop selling gps devices be in a city I did not know, some contradication. Found centauro representatives not interseted and uncaring.

Pros: Easy to find at the airport and transfer to their premises was efficient. Returning the car and transfer to the airport was quick and efficient.

Cons: Once at the premises it took an hour to get attended to and then I was offered a car that had been returned with damage to the front and rear. I asked if there were other options but apparently not as they didnt have any other vehicles in the group I had booked? I feel that I should have been offered an upgrade rather than have to drive a damaged car for 11 days.

Pros: Excellent new car, quality "Continental" tyres.

Cons: The rep at the arrivals lounge was out of sight with the "Centauro" sign under his arm, invisible! Others had to guide me to the meeting point for the shuttle, in the middle of a car park, unsigned. Long queue to collect the car (90 minutes) though this may be "normal" for the Algarve? Nice car when we got there though.

Pros: Once at the car hire everything was easy

Cons: The pick up from the airport was awful!!!! I’ve never experienced anything like it. Because we were a party of 8 we had to keep waiting for the next minibus. My 80 year old mother was not feeling well after waiting for 1hr and 30mins in the hot sun.

Pros: When you eventually got served the staff were very helpful and friendly. We got a soft top upgrade for having to wait so long.

Cons: We had to wait ages for the minibus transfer to the car rental place which is a pain after a long tiring journey. Then the queue to sort out the paperwork for the car was very long and we had to wait well over an hour to get the car. Not enough minibuses or staff available to deal with everyone.

Cons: We waited over an hour in the middle of a car park in the hot sun with 3 young children for the shuttle bus. We were also charged for extra cover with centauro when we arrived. The money paid for the cover through discovery didn't count in Portugal, they refused to hire us a car unless we paid an extra €176 for smart cover therefore leaving us with no choice as we were already away from the airport. The staff at Centauro were rude and when we asked questions they would laugh at us.

Pros: Absolutely nothing.

Cons: The worst rental experience of my life. If you want to be ripped off and have your holiday ruined, use Centauro! It took an hour to get to the office, another hour spent queueing, and then they did their very best to try and con an extra €350 from us, all because they refuse to charge the cost of rental to a debit card and a credit card, like every other company ever. It is in their T+C's which I had read and missed, but the policy is clearly designed to fleece people. We walked out.

Pros: Awful service over 2 hour wait to collect the car

Cons: Would never use again

Pros: Car was newish and nice.

Cons: We stood for over 2 hours in Faro airport car park waiting for the shuttle transfer. They were overwhelmed by the number of people waiting and could only fit a few on the bus at a time.

Pros: Straight forward. Able to get. refund on the initial price when I saw it was £150 cheaper .

Cons: The initial cost of rental was expensive.

Pros: Drop off was reasonably smooth

Cons: We weren’t met by a representative at the airport and spent 20 mins walking around looking for them, we then had to ask random non related people where to go and was sent to an area in the car park, we had to queue over 2 hours for a shuttle bus in the blazing sun which took us on a 15 minute drive to the centauro rental place, we then had to queue for another hour to receive the car, this experience was very stressful and time wasting and at no point did anyone apologise or explain.

Pros: Nothing at all. The staff were rude, dismissive, unorganised and unprofessional

Cons: All of the anove

Pros: Nice vehicles, friendly staff, very fast drop-off and frequent shuttle.

Cons: They were overloaded when I picked the car up, took over an hour.

Pros: EFFICIENT, FRIENDLY AND PROFESSIONAL

Cons: LONG WAIT TO GET ON THE BUS TO COLLLECT THE CAR BUT EXCELLENT WHEN RETURNING THE CAR

Pros: nothing

Cons: Queing 2.5 hours to be seved, taking another 1/2 hour on paper work. Quing to return car. being emailed incorrect details, time taken to reply to email enquiry. seem to be totally under staffed

Pros: Nothing

Cons: Aggressive stAff, very slow, complete rip off

Pros: Nothing at all, they were dreadful

Cons: Where do I begin... 1] Collection from the airport was late plus customers were allocated a number to dictate the order of who would board the bus - a second bus left before us meaning that on our arrival at Centauro there 8+ customers ahead of us. 2] We waited for nearly 90 mins to get served 3] On being served I was told I MUST take the additional 150 euro cover (doubling my bill) but that it was a deposit that id get back, which is untrue 4] The car was unfit for rental, lights were poor

Pros: Friendly, efficient, helpful.

Cons: I would prefer a full/full fuel option.

Pros: The staff, the condition of the cars, the standard of the cars

Cons: Because it was very busy at the time I was there the time delay was a bit frustrating but then the staff balanced all that out

Pros: Car was what I ordered

Cons: It took 2.5 hours from meeting the agent to collecting the car. 30 minute wait for bus. 2 hours queuing (1 hour outside in the sun) at the office. No apology for the wait. Difficult to find the office - turn off is not signposted

Cons: Charged me for 2nd full cover,and spend too much time there to get the car.The agent not competent.

Pros: Good car in perfect order and quick drop off service.

Cons: It took over 3 hours to be escorted from the airport and to queue at the desk to collect the car, otherwise all fine.

Pros: Straight forward getting the car

Cons: After returning the car I got a phone call the following day asking me where the car is.

Pros: The quality of the car and its cleanliness

Cons: Dreadful customer service. 1.5 jour wait to collect car. Fuel deposit charged to your credit card. Surely rental sgents no smiles just hard sell their CDW insurance.

Pros: Car new and clean

Cons: Booking car out took far to long. Staff waste time doing nothing, smoking before dealing with next customer. Don't like leaving deposit for petrol .Would only use one credit card wanted to use a different card for deposit.

Pros: Nice clean and technics well car

Cons: Complicated procesing and generally ununderstaning finaces rules by rent

Pros: Professional Friendly Driver on return to the Airport

Cons: Ripped off with extra insurance would not take any payment on my Portuguese Bank Card! I wanted to pay for the vehicle, Toll transponder, and fuel on my euros card and put the excess on my UK credit card. THIS was refused. Poor Quality Car, not what was reserved. Warning lights on in vehicle and noisy loose exhaust.

Pros: The car was good and the return service was efficient

Cons: Airport service. I waited over 45 minutes for the shuttle bus.

Pros: low price

Cons: slow (maybe because of Portugal)

Pros: Good car for the money

Cons: I had to pay for en electronic device in frontscreen to registrer roadtool. I paid 15 euros, But i could have just payed in the Highway lanes manual. Thats a hidden fee.

Pros: friendliness and good customer service - pick up from airport and take us back, price is very competitive

Cons: n.a

Pros: Overall easy process. No hassle. Paid Highway usage.

Cons: Efficiency.

Cons: This is the worst experience I have ever had with any car hire company. Like many others I have waited in a hot car park with my wife and children along with 30 other people waiting for the shuttle buses to take us on the 10 minute journey to the Centauro office. Then I stood there in the queue in the sweltering heat and there are possibly 40 people in front of me. What I fail to understand is why Centauro could not hire extra staff to deal with the rush - they obviously knew how many cars

Pros: Nothing

Cons: Unfriendly, not even tried to help me.

Pros: Nothing almost ruined a short holiday not enough shuttle buses and not enough staff

Cons: The 1200 EUR deposit for not purchasing insurance is a complete scam, and they told us the 1.80 EUR toll road fee covered all toll roads, then they charged us for the toll roads anyway.

Pros: Brand new car.

Cons: The service we received was terrible, even though I purchased excess protection they told me at Centauro that I had to pay extra money otherwise they would take 1500 euros off my card and even if there was a small scratch on the car they would take all the deposit. Everyone in the very long queue was getting this scare mongering treatment also. I would never use this service again and would recommend anyone I come across not to use Centauro.

Cons: Way overpriced with add-ons once we arrived and they put alot of pressure on us to carry insurance. shuttle also only goes to airport..please take me off of your e-mail

Pros: Quick and cleanliness of the car!

Cons: Nothing as such.

Pros: Very pleasant staff, smooth operation.

Cons: The rental location is actually 7km from the airport, so there was quite a delay in getting to and from the rental car location.