Cicar at Lanzarote Airport

Pros: Staff was super friendly and helpful

Pros: The staff is awesome.

Pros: Had to cut my holiday short notice by 3 days and got a refund with no hassle whatsoever.

Pros: The whole experience of booking the car, picking up & dropping it off was the best I’ve experienced. The staff were polite & friendly & the whole process was so easy. Very impressed & will use again without hesitation. 100% recommended. Thank you for the great service.

Pros: Pleasant staff, good price

Cons: Poor car, long queues collecting

Pros: Free upgrade. No excess on the insurance. Free second driver.

Cons: Car not clean

Pros: Easy return without problems

Cons: Full insurance

Cons: The wait time to collect the car took over 2 hours. One poor person having to deal with a queue of 50+ people. How could they not have known in advance to put on more staff to accommodate the high number of car collections? Terrible start to our holiday.

Pros: Fast and full insurance provided

Pros: Very professional

Cons: Not applicable

Pros: Quick, professional and friendly service.

Pros: Efficient, friendly and the car got me from A to B. Plus an unexpected upgrade on arrival!

Cons: Nothing

Pros: Ease and speed

Cons: No one checked the car while I picked up or dropped off

Pros: Very quick and effecient

Cons: Quality of cars is average with quite some scruffs and dents but considering high volume of renters it's not surprising

Pros: Lots of dents in the car.

Cons: Rediculous length of wait in queue to get to desk in airport to pick up the car.

Pros: Hassle free

Cons: Excellent

Pros: Easy pick up and key collection. The car was in fine condition, nearly new and clean.

Cons: The drop off instructions could be better.

Pros: It was easy, quick and friendly

Cons: Nothing

Pros: Fast and easy

Cons: Nothing

Pros: Car was what I had requested

Cons: Poor instructions on where to drop off the car upon return and limited parking spaces to leave the car in.

Pros: Quick service

Pros: Simple, efficient and staff extremely friendly. Would thoroughly recommend to anyone visiting Lanzarote!

Cons: N/A - all was amazing!

Cons: Given car was dangerous in that no written instructions were supplied. Car had features unknown to renter. Powered steering would spontaneously trigger out temporarily for reasons unknown, especially at higher speeds. Took car back. Told at desk would change car, but at garage, employee refused to change, and tried to explain car was ok and steering problem was a normal feature. Told not to touch certain buttons on steering wheel. Renter complied with advice but problem persisted.

Pros: Very efficient and good quality car

Pros: No hassle car rental service.

Cons: The wait to get the car at the airport was a little too long after a long flight. Not the agents fault but maybe more staff would be helpful.

Pros: Nothing

Cons: One hour queue to -idk car up

Pros: Quick and efficient, car was bigger than expected

Cons: Car constantly had a message saying that it needed oil

Pros: Slightly more expensive than we would normally pay - but a very nice large car and clean and tidy.

Cons: The underground car park spaces at airport car hire are far too small and narrow - I had about 2 inches of room either side of the vehicle when dropping off!!! This is not good when trying to avoid accidental damage.

Pros: All was good bar the fact that I required a booster seat was not communicated to the rental company but was sorted at the Airport following discussions with staff therein.

Pros: Staff were very kind and helpful

Cons: Nothing

Pros: Ease of pick up and drop off

Cons: Car was in poor condition, worst state of a rental car I've ever had. It was clean but had quite a lot of wear

Cons: Hour queue to pick up car

Pros: It was seamless and easy

Cons: The only problem was the queue when picking the vehicle up. But this was only down to a group collecting many cars at the same time. It was not cicar fault

Pros: Honest and pleasant to deal with

Cons: Everything was ok

Cons: The car had electronic warnings after about 5 min of driving. Nothing was mentioned at the desk, my OH is a Spanish National, so not language issue. No condition form was presented showing dents, damage, although they didn’t check car on return, so no issue about liability.

Pros: Efficient

Cons: Voucher said 3 drivers could be added but at pickup they said only 1 could be added.

Pros: Once at the desk service was fairly straight forward. Car was great think we got better car than we’d booked

Cons: Tha airport was really busy and we waited nearly an hour to collect our car

Cons: I had to change car. The first car had a tyre pressure warning and the agent suggested that it would be fine and that I should check it myself. I wouldn’t expect to be given a car with any dashboard warning lights.

Pros: Quick service, no issues

Pros: Very easy to use, I like that I only had to pay a small deposit then could pay in euros. Also good cancellation policy

Pros: All good nice car at a fair price

Pros: Fast. No fuss.

Cons: Nothing to report

Pros: Quick, didn't try to upsell everything. good car

Cons: the spaces at the airport are a bit tight, but otherwise it was great

Pros: Ease of transac tion

Pros: Straight forward

Cons: Bit of a wait to be seen

Pros: Polite and helpful staff. They upgraded our car for free

Cons: Car was not cleaned inside at all despite covid 19 measures. It was rather filthy. It was also not in great condition with sqeeky brakes and broken wipers.

Pros: Car was upgraded from Opel Corsa to Seat Azteca at no extra cost.

Pros: They were at least quick.

Cons: The car was old, nearly 60km on the clock, dirty, smelly and the brakes rubbed - at least there was lots of squeaking when we went round a bend. Service light came on whilst we had the car. Very glad to hand it back with ourselves in one piece.

Pros: Location of drop off and pick up at the terminal. Easy drop off.

Cons: Having child seats that were requested ready to go in the car would have saved time after a long flight.

Pros: Quick, clear and pleasant. Desk in baggage hall, car was brand new.

Cons: Nothing to complain about

Pros: great customer service, excellent car

Pros: Quick and easy process. I had put in the wrong pick up time but this issue was promptly resolved with no delay

Pros: Very efficient.

Cons: All good.

Pros: Great car desk was fine great drop off

Cons: Waited over an hour and half to pick the car up only one person serving this was really bad

Pros: Straight and easy

Cons: Car cleanliness, especially Windows pour cleaning/interior opacity. Car return process unclear, with no information or simple email message receved

Pros: efficiant service

Cons: all was good

Pros: Easy booking, friendly agents, responded very quickly to all inquiries. Good prices too and I was given an upgrade too!

Cons: Collection Service was ridiculously slow. Queued for 90 minutes to arrange collection, was then sent to garage to collect the car and had to wait a further 10 minutes

Pros: Good Value for money if they stay at this in the future

Cons: Could do with extra staff at Desk when its busy

Cons: Car had a lot of scratches but the interior was in good condition.

Pros: Friendly and very efficient

Pros: Helpful transparent rental conditions

Cons: Nothing

Pros: Friendly staff

Cons: n/a

Pros: It was easy enough to return to the airport at the end of the week.

Cons: I ordered a Mercedes for the week and didn’t mind paying for this but to then be given a tatty green Fiat was very disappointing.