CityGo Rentals at Malta Airport

Pros: OK

Cons: I was charged an extra 9 euros per day for the hire because I am 70. This was not shown on any paperwork prior to arrival at the desk. The car wouldn’t start after picking it up until I discovered that you actually had to put the clutch pedal as far to the ground as it could possibly go. This was not explained to us on picking the car up

Cons: Please be careful with this fraudulent provider. They wanted to take a 2000 euro deposit (the deposit was not specified in the voucher!), despite the fact that we had purchased full insurance. The agent was impatient and rude/arrogant. We had to buy additional insurance (which we got reimbursed after appealing). The car was not as advertised, full of scratches, the agent didn't check it before, but we had to send a note of all the damages to an email. Better take the car elsewhere.

Pros: Pleasant staff at pick up and on phone during rental. Also met another member of staff during my rental as I had car issues.

Cons: My car wasn't provided by city go in the end, all documents state K.W.L. It became quite confusing as during my rental, I had car issues. The car was swapped promptly but I had to pay 250 euros which I now have to claim on the insurance which I took out with K. W. L. I was advised that this was the case because all of the cars go into one rental pull and distributed to rental agencies to rent. It's a bit confusing and I hope my claim is straight forward. Staff are good though.

Cons: Very big prices for all little things... You end up paying quite a lot of money compared with initial "offers"

Pros: Efficient service, clean car, smooth ride, competitive pricing, recommendable experience.

Pros: Fast and Easy process. New cars and very helpfull staff

Pros: Great new cars and helpful staff

Cons: insurance is amount twice as much as a renting the car. According to staff it is "mandatory"

Cons: They have lied about the contract conditions and set me up with unnecessary charges that were initially hidden, my initial rental cost 25euros and ended up paying 100euros to them, this is unnacceptable.

Pros: Very easy to find then and their facility is very close to the terminal.

Cons: The charged 40 euro for half a tank of gas which seemed very high compared to the local prices.

Pros: Smooth pickup, clean vehicles, and helpful staff

Pros: Exceptional staff, swift collection, and pristine vehicles. Highly recommended

Pros: DOBRA OBSŁUGA ŁADNY NOWY SAMOCHÓD

Pros: N/A

Cons: The contract been signed without seeing the car and I had to pay nearly 50 pounds for petrol that never been put in the car

Pros: Guter Service, neues Auto, kostenloses Upgrade

Pros: Efficent new car provided

Pros: we arrived an hour earlier and was given a free upgrade

Pros: provided a seamless experience: swift collection, pristine new car, and incredibly helpful staff. Made my trip stress-free!

Pros: Great staff at the desk which was quick and efficient and was given a new car with 100kms

Pros: The coat per day was good

Cons: The company is running a scam on the fuel cost to try and offset their "discount rental". Fuel was charged at DOUBLE the pump value. €48 for a 1 litre vehicle! They know that they are running a scam because they keep answering in circles when asked about the inflated price. Avoid at all costs

Cons: Hidden fees.

Pros: Would Defenitely recommend

Pros: There was no service provided

Cons: There was no one there to fulfill my reservation and no one answered the contact phone number.

Cons: 0 information given regarding the parking areas ,they just waited for the payment and to sign ,just to get rid of the client as fast as possible

Pros: Quick pick up and drop off

Cons: Unclear rules on the gas policy -> half to empty. It was not clear on what basis exactly the amount was charged.

Pros: The office was clean and easy to find.

Cons: We were incorrectly charged a 25 EUR location fee by the agent. Moreover the fuel policy is egregious.

Pros: Not much

Cons: The term are sent with the voucher rather than made clear up front. The fuel policy is aimed to take extra dollars rather than be fair. The insurance is a rort as it only covers Euro 4500 rather than comprehensive as it states. The deposit amount is extraordinary high and would have bought 3 of the 10yo car I got. Never ever again.

Pros: Fast to pick up and drop off

Cons: Their dishonesty, and unwillingness to resolve a problem them created.

Pros: Clear info how to give them back keys when We have flight in night.

Cons: Car was in bad condition and not clean. Wipers didn’t work properly so they just smear the windshield. Car get into vibration when A/C I working. A lot of scratch which makes car looks bad. In car we had a lot of dust.

Pros: Extension of the rental by one day and the possibility of returning the car at night.

Cons: I haven't information about the fuel payment 48,5 euro, this is the amount that allows you to fill the car twice to full, and the rule was half the tank to empty.

Pros: Bit of a queue to see the representative and he allowed someone from behind us to go in before hand, even though she was informed we were next, but once in was a quick collection. Quick car collecting and easy exit from the carpark.

Cons: Had to ask other car rentals for its whereabouts, so this could be improved in the pickup description.

Cons: Few days after the car return and without having received the deposit back, the company tried to charge my bank account. When I asked about the unexpected charges they said they were fines for parking and speed. Subsequently, I asked for official evidence and the only "evidence" they could provide were some excel tables. I never took the deposit back. I was aslo forced to pay extra for the gas that was supposed to be full and it was not. I clearly read on T&C that it was NOT the policy.

Cons: we paid full car insurance when we ordered, we had to pay again at the rental car, the car was in a terrible condition - crashed on all sides, broken tail light, dirty interior

Pros: Scordatevi di pagare il prezzo indicato nella proposta. Vi mettono 10€ di benzina e te la fanno pagare 48€. Ti 'costringono' a pagare la finta assicurazione completa altrimenti ti bloccano 1500€ (che neanche li vale la vettura) per un mese. Alla fine pagherete il prezzo di una fuoriserie e vi daranno una macchina che ha a malapena 4 ruote e 4 sedili. Pessima esperienza da non consigliare

Pros: The car was fine (although it was automatic instead of the manual they had booked), the existing damage was fixed and when we returned it they did not try to fix it as new.

Cons: Insufficient cooperation with DiscoverCars.com

Pros: Very bad service, total rip off, 2000€ for deposit

Cons: Very disrespectful service

Pros: Picking up the car is fast

Cons: Not clear instruction how to find their office. The condition of the car is moderate.

Pros: Price

Cons: Desk agent, he wasn’t very friendly and seemed annoyed when I questions and that I was interrupting his day. Car was badly damaged on back left corner, it was embarrassing. The return empty fuel policy is not beneficial to customers, you were left with a little less than a quarter tank which I paid for.

Pros: Absolutely nothing. Service was unhelpful, not friendly and pressuring me to sign papers without appropriate checks. Never experienced such a disappointing and horrible service before.

Cons: As above. More than disappointed about the company, service and most of all the smelly and damaged car they gave me.

Cons: Charging 50 eur for half to empty tank is a total rip off. The amount is not stated when booking

Cons: Car in bad status, safety missing, child seat dirty and not safe

Pros: El sistema para desempañar la Luna delantera no funcionaba muy bien

Cons: La devolución fue muy rápida.

Pros: The experience was terrible, typical scammers, they have added so many extra fees that weren’t written there- it was terrible. Staff was rude, didn’t get the car I payed for. Payed so much more money for nothing.

Cons: extra fees, rude staff, didn’t get the car I payed for, scammers

Pros: efficiency

Cons: the taxes that i payed on the desk rental that i didnt know.

Pros: All very easy to get on the road

Pros: The car was a higher spec than we had ordered.

Cons: The agent was brusque, snappy and couldn’t wait to get away. Every question was met with “ It’s in the terms” read it. He made me sign for the pre-damage report before we saw the car! If I didn’t agree, I should email the comoany. Not good. Hortible sgent. Sack him.

Cons: Had to wait 20 minutes for the car to arrive and it was damaged and not what was expected to sold !!

Cons: The rep is rude and condescending. He tries to scare you so you would pay extra for an sll inclusive insurance even if you have already taken one. Very quick look around of the car when picked up and no one when we dropped ot off

Pros: Nothing

Cons: Just all felt like a scam….customer service was ZERO

Pros: Nothing

Cons: The car was crashed

Pros: The person's we dealt with when collecting and hanging over the car, inside the garage were courteous and polite.

Cons: The office / admin staff not clearly explaining all charges. Taking the expected rental charge, but adding an expensive fuel payment without explanation when asked to enter the pin on the credit card machine. Will not use this agency again! Charged €48 for half tank of fuel, which actually cost s just €15-€20 to make half from empty in the car provided.

Pros: Nothing at all, it was twice that expensive as we agreed on.

Cons: Car was already damaged, fuel that was inside the car was overpriced.

Cons: Flight was slightly delayed (50 mins) and so they gave away the car I’d booked and only gave me the smallest one possible. Also added on a lot of fees which weren’t advertised- insurance, petrol, airport pick up fees. Don’t use this company.

Pros: Was generally an easy process to collect and drop off the car.

Cons: Petrol must be pre-purchased for half a tank of fuel. Whilst this was understood prior to the pick up, I was surprised that the cost of the pre-paid fuel is approximately double the cost of unleaded petrol at a local petrol/gas station.

Cons: Real Cost was much higher

Cons: They are frauds. They charged money for the rental and then 126 Euros for a full tank and rented a car with 1/2 tank, the value of which was 20 Euros. Nevermore