Click&Rent at Valencia Airport

Pros: Airport shuttle

Cons: Car was covered in scratches, dents etc. I found some unrecorded damage on collection which they noted. But on drop off the staff member found more damage under the front bumper which I had to lay down to see.. now I've been charged 280 euros. Staff member went straight to damage... like he knew it was there..not impressed!

Pros: Modern car

Cons: Taking the bus was a little bit complicated.

Pros: Quick and reliable

Cons: the car was not new and there was a control of the service in the screen.

Cons: I arrived to return my car at 7:30 and would have been charged an extra 50€ because the office didn’t open till 8:00. I waited till 8:00 and the same agent who could have checked me in at 7:30 completed the process and nobody from the office was required.

Cons: No clear instructions for pick up shuttle. No clear instructions for returning the vehicle, no address. Deceptive online marketing.

Pros: POLITE STAFF.

Cons: I FELT AS THOUGH I WAS OVERCHARGED.

Pros: Easy drop off

Cons: The rest

Cons: We had to pay for the insurance because we didn't have the right type of credit card. Which is very unfair. We should have been warned about this!

Pros: Very friendly and efficient staff.

Cons: Instructions to reach rental location in Valencia could be better.

Pros: Nothing

Cons: Charged for damage we didn't cause. Cost for damage was disproportionate as well. Clearly running an insurance scam.

Cons: Too long pick up time (40 minutes) - car unclean.

Pros: Nothing this company is garbage please stay away from them

Cons: More than 1 hour waiting time, poor untrained and impolite staff . This company is a scam

Pros: Service was great. Nice and easy!

Pros: easy to get shuttle, and the car was still able to fit luggage at a squeeze.

Cons: we were waiting for a long time outside with a ticket from a machine and no one came to get us. eventually i went inside. I didnt get the car that i ordered and it think the one i was provided was a lower cheaper category, i dont think i was charged any less for this.

Pros: They were friendly!

Cons: Getting to the rental desk took more time than I'd have liked. Once there, it took a very long time to actually see an agent and get the car. I'd allotted an hour for the process and unfortunately, I needed the full hour. Less than ideal.

Pros: Speedy pick up at airport with nice driver

Cons: Time spent getting the car with no communication or appology

Cons: The check engine light cam on and they refuse to get and told me to drive it to their shop. The other option was to take it to a shop and I had to pay for the repair and get a refund from them. I am not going to pay for a repair for a vehicle I just got from the rental dealer.

Pros: Tell the customers to take photos of every single damage including car, tires, rims, glass, outside, inside and don't lie to them by saying just validate the already marked damages.

Cons: Shuttle service from the airport to the rental place.

Pros: It was an old car (60k+), a bit 'worn'.

Pros: Clean car

Cons: Not happy they charged me extra +-£100 that I don't know what it is for and I can't get hold of them.

Pros: English specking service

Cons: Be careful with the agency. They try to rip you off . Our rental car had some damage on the rims and also some body dents. There was no notice made to us that this car has those damages. After the return they checked the car and tryed to say that we made all the damages. I showed this guy my pictures, but he didn't expect them, because it wasn't 100%to identify what rim it is. Luckily my son took some extra one. Take your time and take a lots of pictures .Specifically the RIMS. BE CAREFUL!!

Pros: Nothing…

Cons: Everything… had issues picking up and dropping off. The “service” was also very unfriendly and impatient. Waited about 20-30 min to get to a representative on pickup and drop off.

Pros: They were efficient and the car was in very good condition.

Cons: I had no issues.

Pros: /

Cons: Old carseat

Pros: Nothing

Cons: Absolutely disgusted

Pros: Simple efficient friendly easy

Pros: Apart from the long time picking up the car renting it was a good experience.

Cons: Picking the car up - slow.

Pros: Anyway the lady at the desk was ok.

Cons: Because i had to pay an extra day because i needed to give back the car earlier than i was supposed to. And nobady said it before.. I'm very disappointed

Pros: Good value for medium size car.

Cons: Off site pick up took a long time, no signage where to wait for minibus. Voucher issuing machine & order of service was useless & meant nothing to anyone. Very poor processes in totality. Clumsy attempts to upsell to larger car & insurance. I recommend you simply quote a price, take all of it on day one for simplicity & have undamaged cars. We were forced to check the tyre pressures ( all very low) and fill up the windscreen washer tank (empty) so would like to hire a safe car!

Pros: Very professional, responsive and convenient. Great car

Cons: The time of pick up and drop off is a bit long. I had plenty of time but otherwise it can be a problem especially with drop off

Pros: Nothing

Cons: They didn’t care about us

Pros: The car was clean and ran smoothly.

Cons: Lack of customer support and location or rental site

Pros: mon vol a eu du retard, j'ai perdu 2 bagages èa l'arrivée, j'ai dû remplir des formulaires de réclamation, ce qui m'a valu une perte de temps èa l'aéroport de Valencia. A 20 h 20 je suis allée attendre la navette de la compagnie key Rent, l'autobus ne s'est pas présenté. J'ai attendu près de 30 mn, rien. J'ai pris un taxi pour me rendre à la compagnie. Jai trouvé la porte fermée avec un numéro de téléphone sur la porte. on a essayé d'appeler ce numéro, sans réponse. Je veux mon remboursement.

Pros: Friendly and quite helpful

Cons: Took a lomg time to collect mostly because of a customer in front having problems. The representative wasn’t crystal clear on reporting damage on the car. I was given no info on the state of the car, eg scratches already there. He mentioned something about taking pictures/video, but i didnt really understand what he meant. Also, he offered me the local insurance package, but i said that i alrwady purchased it from Discover…….

Pros: Staff were nice but were overwhelmed.

Cons: We waited almost 45 to an hour for collection. The car was dented and scratched all over. Drop off also took too long with 1 person looking after cars being dropped off and shuttling them to the airport. In the 30+ years I’ve been renting cars, this is by far one of the worst when it comes to the time taken for pickup and drop off. The credit had to be more than 4 months from expiry which is ridiculous. The debit card could be used but I had to buy additional insurance which is also ridiculous.

Pros: Had bird droppings all over bonnet. Car had damage all 4 corners and various other places. But this was to be expected from a rental company.

Cons: Non poter pagare con carta prepagata il noleggio. Il prezzo piuttosto alto del noleggio

Cons: When I returned the car (in excellent condition and proved by the photos I took at the drop off point) I received a bill for €230 for damage allegedly caused by me but invisible to anyone unless carrying out an inspection UNDERNEATH the car! I also took out additional insurance cover to ensure I would receive no additional charges in the case of any damage. What is happening here? It feels like a huge scam and I want someone to come back to me ASAP

Pros: Nothing

Cons: Everything!

Pros: Professional and efficient

Cons: Can be long queues if a few desks are unmanned

Pros: Very friendly agents. Easy contracting service. No pressing for additional insurance.

Cons: the car could have been cleaner. Car manuals not provided (according to Click&Rent this is their policy).

Pros: Rocio was great. Went above a beyond to solve our problem at the rental desk in Valencia

Cons: Poor costumer service skills from other staff members at rental front desk in Valencia on Saturday March 9, 2022 afternoon

Pros: Easy and quick

Pros: The car was functional and they were understanding about the damage

Cons: The car had very little "umph" and it looks like they double charged me for the rental. I did not receive a receipt when I turned in the car and they were rushed and not very concerned about the charge.

Pros: Efficient service

Cons: Would want a Jeep again.

Pros: Easy, in time and friendly! They spoke English which was a plus.

Cons: The airport shuttle information was not where I would have located it based on the directions given in the email

Pros: Nothing. It was awful.

Cons: The car was damaged on both front doors, causing very loud wind in the car while on the motorway. The GPS was very clunky; had to use our phones. We honestly had to wait over an hour to get the car from landing at the airport. The area to collect the car is not clearly signposted, we rang (international numbers from our Irish phones) several times to find out where the guy was to collect us to take us to the car and we were told 'within 5 mins' several times, having waited 30. A nightmare.

Pros: See above comment.

Cons: Great experience, no problems.

Pros: Gemiddeld

Cons: Niet te vinden op de luchthaven. Zelf een taxi moeten nemen. Adres klopte niet. Taxi kon het zogenaamd ook niet vinden.

Cons: The service is really slow, we had to wait more than 1 hour for the car pickup. Personell is not friendly.

Pros: None of your service I have liked to be honest.

Cons: From picking the car to dropping off the car didn't like anything so far.

Pros: Le prix

Cons: L’hôtesse au départ l’état déplorable de la voiture

Pros: Multi language, fast drop off, didn't make a trouble that the car was one hour later.

Cons: High price, then showed on the internet.

Pros: good car, quickly dropping the car, good price.

Cons: I had to wait quite a long time at picking up the car

Pros: Good engine car, clean, good price as same as competition rental.. but bigger car.

Cons: The car was with too many little scratches.. 20-30.. I had to check them all to know about them. Stressful.

Pros: The process was quick and painless enough.

Cons: Im not sure who decides the ‚similar‘ car but the outcome was atrocious!

Cons: I did not like that the person who rented me the car indicated the fuel refilling charge would be refunded, while at the end, it was mentioned that it would not. Very deceptive.

Cons: 90 minute wait to pick up car

Pros: Very efficient, and not trying to constantly upsell me

Cons: Total scam company, they will always find new damage on your vehicle. DO NOT USE.

Pros: new good quality car at a good price

Cons: inconvenience of finding their pick up location at the airport

Pros: Very good, no complaints.

Pros: very little

Cons: car provided was a bit of a wreck with over 55k kms on the clock. Deposit was taken by credit card company at the beginning of the 6 week hire and still not returned a week after the car returned in good condition!

Pros: Seems that nothing.