Delpaso at Malaga Airport

Pros: Value for money, The willingness and friendliness of the staff.

Cons: Tricks that are common to all rental companies, such as: pushing for additional insurance by means of various scaremongering, the fee for collection during non-working hours is higher than the price of the rental itself.

Pros: Very quick though a bit rushed.

Cons: Defective older car and then awful attitude when the clutch expired.

Pros: We were forced to purchase full insurance coverage even though I had an International drivers license, this was the same cost as the original rental policy, not impressed at all, felt like a scam to me

Cons: Pick up and drop off to and from airport

Cons: I din't get any evidence that the deposit is released.

Pros: Very friendly and efficient staff, this was my 7th rental with DelPaso and they very kindly offered me a complementary upgrade

Pros: Numerous bumps,scratches & marks on the outside of the car ( I videoed these marks for insurance) . I had no problems but I expected a higher standard from Delpaso

Cons: They charge me extra and tried to seel me insurance. The staff were unfriendly and there were customers either side of me complaining and one said' i will call my lawyer'. Terrible rip off and they were doing it to everyone. Appalling!

Pros: Nothing

Cons: The person serving us was not helpful and when we said we wouldn’t pay the excess he said we could no longer have the car even if paid the excess now. We were stuck at the airport with no car for a family of 6 - two small children 4 and 6 years old. Have to pay double to be able to hire another car on the day.

Pros: Alles zeer snel geregeld. De ruiten langs de binnen kant waren niet zo proper. Buitenkant en netheid zeer ok

Cons: We hebben ons toch laren overhalen om een extra verzekering te nemen. Was uiteindelijk duurder, maar we waren wel geruster.

Pros: Excellent service and good quality cars

Cons: I was not satisfied with the car provided. I booked a Nissan Qashqai (or similar) but I got a VW Caddy (7 seater - we were only 2) even when there were a few Nissan Qashqai's in the parking lot. I choosed the Nissan because of the trunk space. The VW Caddy had almost no trunk space, so our luggage was in plain view on the back seat. The fuel consumption was a lot higher than expected (due to its dimensions) The outside of the car was not realy clean. Technically, the car was OK

Pros: fast

Cons: dont accept you full cover insurance

Pros: Bus transfer to although it took a few buses for our turn

Cons: Felt it was a scam how they did not accept my credit card but accepted my debit card but then had too take out full insurance even though I had a stand alone car insurance!!

Pros: The car itself was fine. The return process very easy. The shuttle service efficient.

Cons: The clear focus of the entire team to find a reason not to accept credit card or driving license and therefore forcing customer to upgrade to a fully inclusive insurance at extortianate price. Even when I was able to proof I have European wide excess insurance on any car rental I book.

Pros: Lots of scratches on car and suspension noises

Pros: Young man and woman on reception were super friendly. Extremely helpful.Especially considering we arrived just after midnight.👍 Drivers on shuttle bus both on pick up and drop off were very quick.

Pros: - low price - fully functional car, without any issues - quick car return process

Cons: - car pick up - long wait at the car pick up - car being beat up a bit

Pros: Nothing when getting the car. On return the staff were much more pleasant.

Cons: See above

Pros: Je n' ai rien aime .Des voleurs a fuir

Cons: Prix d accroche au depart très bas .A la sortie c est plus que les autres Ils trouvent toujours un moyen pour vous soutirer de l argent .Avec des combines plus que douteuses

Pros: very quick service

Cons: more money add. much money

Cons: I asked for an Alfa Romeo Giulietta or similar. I received a big VW Caddie for 7 persons. Not really similar in my opinion...

Pros: Quick to pick up and drop off

Cons: Didn't quite provide the car we wanted.

Pros: The agent was patient - probably because they get the same type of issues on a regular basis

Cons: policy about picking up the car once the flight has arrived - i cant be at the rental location when the plane lands, i have to leave the airport and get to the rental company to pick up the car. if you are I am not able to use my voucher terms and conditions then why provide me the options? This is a very sneaky clause to make people pay for their insurance which as expected is overpriced

Pros: Nothing

Cons: I would not use again. Ever.

Pros: The car was ok. The service needs to be faster at picking and dropping the car.

Cons: The kind how delpasso wants to sell you an insurance is properly unacceptable. Although I took a fullcover and I paid with visa gold, they insisted to sell a 100€ insurance. By picking the car, they don t come with you, and you have to do photo and video. By dropping the car , they are her and looks after everything. Even if it is insignificant and almost undetectable for ordinary persons. So they make their publicity by sending the prices and get the money with this insurance. No more Delpasso

Pros: I forgot my physical credit card. They offered me that if I buy their all-risk coverage for 140 EUR per week, they would still rent me the car. Also, drop-off at 4am was possible and for free.

Cons: They do not accept debit cards (which was pointed out by discover cars) nor virtual credit card (I could tell them the numbers from my internet banking or use Apple Pay with a credit card). Nowadays, I consider it to be quite old and outdated behaviour. Also, it was hard to find the shuttle bus at the airport. There was a guy, which was nice, but his english was really poor. The rental guy at the counter later on spoke fluently, so it was good... Just the transfer from the airport was weird.

Cons: The representatives organizing the shuttle service checked us in, then decided to give our sport to a different couple. We informed them that we were there first, but the guy denies that and said I don’t remember. We informed them, and they said wait for 5 minutes the next shuttle is arriving soon. We explained that we have been waiting since tbe earlier shuttle left and that we have been waiting for over 20 minutes already. When we insisted, the driver said fine and took us to the office.

Pros: Very poor. The car was filthy and in poor condition. The windscreen wipers were completely worn out which left 2 huge swathes of windscreen smeared when I used them to clean it. Every panel was dented or chipped and scratched. The windscreen had a 45cm crack which I was assured was still legal to use. When I asked for a replacement, I was only offered an unsuitable smaller car as there were 5 passengers and everyone was trying to go home as it was 2300hrs

Cons: . it took so long to record all the damage that we were late back to the airport to collect my family. We also then missed dinner as the restaurants were closed when we got to our accommodation

Pros: The car was as specified

Cons: We had to pay hundreds of pounds more to rent the car on arrival. The couple next to us who were also being asked to pay more money had their booking revoked by the desk attendant because she didn’t like their ‘attitude’. It was terrible and very unnerving.

Pros: Good car at a reasonable price.

Cons: Car was a bit banged up. Pressured to take out extra insurance, even though had taken out with DiscoverCars.

Pros: Nothing.

Cons: Everything

Pros: Nothing a bunch of crooks.

Cons: They told me as my name was not full on my card that my wife had to start a new Hier and we got charged 4x more. And lost the deposit as they said it was the agents fee and not them

Cons: 40 euros charge for making a change to the return time

Pros: They were efficient and helpful

Cons: Nothing

Pros: Easy and good value

Cons: Nothing

Pros: Speed of service

Cons: When I was getting the car and opted not to take extra insurance I changed my mind and took the extra insurance but they then took my key and changed the car, when I asked why the car had been changed they said it was an upgrade. This was not true and the car I got was very high miles and quite old, my thoughts are I got an older car due to me taking the extra insurance or why else would they change the car when I had already been given keys until I agreed to the insurance

Pros: Quick and professional experience with staff, good car-condition. Efficient shuttle, fast pick-up and drop-off.

Cons: They over charged me for a scratch on the right side front door. I was quoted €100.00 but the car rental company charged me €338.80.

Pros: New car, had about 900km when we picked it up.

Cons: The agent refused my credit card that I have used tons of times before stating that it’s a debit one. I showed him that it’s written credit card and asked for a supervisor but without luck. They asked to pay for the premium insurance which was another 250 euros so I can pay with a different card. The trick here is that they most likely have targets for these premium inssurances or even incentives and leverage the fact that the car pick up office is outside of the airport.

Pros: The customer service is great, with minimal queue.

Cons: I have an old Fiat Tipo with 1.3 manual 6th gears as a car. This car has no car play and I have spent my vacation using a phone holder and cable. Navigating a new place using a map on the phone's screen is not what I expect from a rental car. the conditioner was manual. And sometimes it was barely enough. The rental price was not cheap. It was the same price as other companies have. So do not choose a middle-size car when you rent here. Small-size and suvs were relatively new and ok.

Pros: Terrible customer service, the male receptionists were rude and unhelpful.

Pros: Very damaged and dentedcar No tyre pressure check when picking up the vehicle

Pros: Not much

Cons: Ripped off on arrival Under powered car Dents and scratches

Pros: It was no problem delivery the car back.

Cons: The car had not any parkingsensor or reversing camera that I think should be in a new car as this.

Pros: The return of the car was very effective and easy. The price was very good.

Cons: The car looked like shit. Never rented a car with so many scratches and in so bad conditions overall.

Pros: Nothing and they are a Scam, trying to bully me to buy their insurance even when I already had one with you guys. No customer service base. They were very agressive because I’ve pushed back on the insurance fee. After that they give me an old golf with over 87 k on the clock and full of dents and scratches. When I ask them to come and review the car with me at the beginning, not one was bothered…..

Cons: Nothing big time…. At my return they have tried to charge me for the bumps and scratches on the car until I’ve show them the video…. That didn’t stop them to charge for a part that they said it wasn’t there on the videos….. rubbish company

Pros: Quick drop off

Cons: Long wait for shuttle bus both ways

Pros: quick and easy service, recorded a movie of all scratches when picked up the car, showed the same when dropping off, took 2 minutes to check by rental guy, deposit money unlocked after 2 days, superb service! highly recommended

Cons: pick up queue was a bit long but not too terrible (30mins), agent tried to add extra insurance but didn't press further when refused so that's good enough

Pros: Picked us up from the airport and dropped us off. Let us look around the car at our own pace and take photos of any scuffs. Recieved deposit back straight after dropping car off

Cons: The confusion picking car up with the cost of extra insurance even though we paid the extra online and having to pay a massive deposit.

Pros: Top service on retur and quick shuttle bus service. Even at 4 am.

Cons: Pretty pricy to pay 60 euro extra when returning car outside ordinary business hours. Especially when there were at least 4 cars returning at the same time. A bit long waiting time on shuttle service on arrival.

Pros: Fast and easy

Cons: More cost then expected because of some insurance confusion

Pros: Simple to use.

Cons: As above. Simple to use. Staff had very good English. Our car had windshield washer fault - no water came out of front washers. Rear washer was ok.

Pros: Quick and efficient

Cons: Cost of extra insurance

Pros: disaster

Cons: nothing

Cons: I was asked for an International Driving Permit when picking up the car. When I said I didn't have one, I was forced to pay for insurance I didn't need. $200 for 10 days for a car that was already scratched up. No where in the paperwork does it state if you don't have an I.D.P that you will be charged for this. The agent tried to argue that it does but it clearly does not. I also could have purchased the same insurance for $7 day rather than $20. So I overpaid for a crappy car. Long story short.

Cons: Very rude lady at check in. Speaking derogatory about us in Spanish to her colleagues, little did she know my children speak Spanish and understood her. Very disrespectful and not great image for the company

Pros: Friendly and efficient staff, quick and straightforward, no stress.

Cons: Car full of scratches. I missed taking photo of one scratch for which they charged me. No documentation of existing scratches and my fault if I cannot prove it existed when picking the car up.

Pros: Very good service

Pros: Overall everything went well.

Cons: They try to force customers to buy expensive insurance, threatening in case of rejection. Even if you have already full insurance, they say it will not cover the damages. The tank was not completely full and mud mats were oily and when we asked to change it, they were quite annoyed about that.

Pros: They closed with no help. We didn’t hire a car in the end

Pros: Be honest about how much the car will cost. Website says 50 quid. The rental was 220 quid.

Pros: Quick pickup, no hazzle with insurance, told us to take pictures of damages on the car, quick returning of car, everything was fine - and it was the third time we had rented a car at Delpaso, and we have never had ny problems with them.

Pros: Airport pick up, nice staff

Cons: They refuse to provide you with a list of previous damages and when asked for it they tell you it is your responsibility, upon return of the car, to prove the damage was pre-existing. I was asked to prove that two dents were pre-existing, I ended my phone for him to watch the video I took upon pick up. He got bored watching it and said, fine, you can go. This practice shows how much they can not be trusted, so be carefull and take picture and video of the car. Don't forget the hub caps !

Cons: The agreed price was £118. They told me because the name on my credit card (which was my initials) wasn’t identical to my drivers license (which is my full name) I had to get a more expensive option which cost me £200, £82 more then agreed. Disgusting and I will make sure I tell absolutely everybody to avoid at all costs.

Pros: I wouldn’t recommend them.

Cons: The entire experience from very expensive baby chairs not even with isofix.

Cons: Being charged double for insurance. I was told the insurance I booked through the site was invalid and wouldn't cover for scratches, and bumps to the car as well as car towing etc. So, I was strong armed into paying insurance at del paso when I had already bought it.

Pros: Nothing

Cons: They try to force customers to buy expensive insurance, threatening in case of rejection. Upon return, they try to make customers responsible for uncaused damage, referring to low quality of pictures or any other artificial reason. I suggest discovercars to delist this unfair and questionable company from the offering.

Pros: Friendly and swift service

Cons: Car is a bit dated , few scratches all over

Cons: Advisor was rude and unhelpful...didn't explain the rationale properly of explain reason for added costs.

Pros: Car was clean

Cons: They operated in a manor that easily allows them to deliberately charge on existing damage multiple times upon return of the cars. pick up point located in an awful position a long way from the airport

Cons: Segun Roberto las fotos hechas eran insuficientes (cosa que se puede discutir) y detecto un bulto en la parte delantera izquierda del coche. Segun el no descontaria esto de la fianza si no me bloqueria para siguientes reservesa si no coge el seguro de coche con vosotros, ya que "este negocio no sale rentable". He expresado mi desconformidad y le he autorizado de descontarlo de la fianza, ya que queria continuar poder hacer las reservas libremente con DEL PASO. El lenguaje de Antonio esmuy vulgar

Pros: Car was in a terrible condition we tried to take photos of all of the damage but there was so much and nothing noted on the agreement so they seemed extremely happy to charge us for a tiny mark we did not put there. We were forced to pay an extra €100. I had a photo but the agent would not accept it. It felt like they were being told to charge for just anything they could

Cons: Representatives are so rude. There was a lady at the desk who almost threw a set of keys at a client and told him to take photos of any damage he could find. Why are they renting damaged cars???

Pros: Sharks, beware. Wouldn’t accept I’d paid for the full insurance with yourselves. If I remember, the same thing happened last time I booked through you. So for easy and assurance I paid again, once more.

Cons: Railroad you into overpaying by talking to fast, unclear and putting pressure on you. Embarras you, in front on the queue waiting behind.

Pros: The return was fast.

Cons: I didn't liked to be pressured to choose a non-refundable 140€ car safe choice. I always choose the refundable option because in the end is cheaper than any other option. The trip was great i received 100% of the amout. They asked for a refundable caution of 1300€!!! Car rentals try to get a lot of extra-money from costumers. I don't like that.

Pros: Very helpful shuttle bus drivers, especially young guy with curly pony tail at airport. Got 7 of us including a baby sorted very efficiently.

Cons: Had to end up paying double as I didn’t have a credit card in my name with appropriate limit. Needs to be same card to pay for hire, plus a hold for damage costs. They were unable to accept my wife’s card instead. It is in small print, but seems harsh.

Pros: Price

Cons: If you have different insurance, they try to find a car scratch which you missed to see. They asked us to make photos of all car problems at the beginning, in full sun sending reflections and when we arrived back, the representative did not look at anything, just went directly to the mirror and showed us very "hard to see scratch", we did not do but had no photo of...when we highlighted this might not be a fair treatment, he got angry, signed our papers but we cannot rent from Del Paso anymore..

Pros: The staff were polite

Cons: The scam and dirty car

Pros: Professionality

Cons: Nada

Pros: It was OK On collection

Cons: The attitude of the staff, in his words "if you dispute the scratches we will ban you from using our company again".He was so rude

Pros: Del paso is a thoroughly dishonest rip off operation.

Cons: They operate a well practised scam which they should be prosecuted for.

Pros: not long for the bus. quick turn round

Cons: very poor standard car. may dents . having to take own pictures. missed one fault, got charged €200 NOT HAPPY...

Pros: Quick access from the airport, reps very polite.

Cons: The insurance purchased on discovercars is disregarded by delpaso, had to pay a large deposit, which was returned.

Cons: Because we didn’t come directly off a flight, we were told we had to pay the superior insurance coverage. This policy does not make sense. We returned it the day we left the country.

Pros: see previously regarding credit card

Cons: The “Discover” shuttle was difficult to find as it was called DelPaso

Cons: Zavádzajúce ceny na internete realita oveľa drahšia!!!!

Pros: Staff were very helpful

Cons: Increased cost when collecting

Pros: All was exactly as described at on-line reservation!

Cons: We spent little more time at pick up as expected.

Cons: Ryainiar zmienił mi loty i musiałem dopłacić 95 € . Żenada tak się zarabia na ludziach . Nie polecam

Pros: Efficient,great service. No pressure

Pros: Warning…….do not use!!!!! It’s a big lie

Cons: Not good, stay out

Pros: Perfect

Cons: Nothing

Pros: Nothing

Cons: Awful company just wanting to scam tourists over acceptable credit cards Car looked like it had been in war zone

Pros: Generic car rental company

Cons: Aggressive upselling of their insurance option and trying to convince me that the cover i had taken with Discover Cars was not good enough. Will not use Delpaso ever again. Also provided me with a car i had not requested.

Pros: Staff were friendly

Cons: Nothing

Pros: Car was in very good condition and everything was explained during pick up of the car

Cons: Price per day for the car seat was on the higher side compare to car rental price.

Pros: Quick and efficient

Cons: Always take photos before as they will minutely inspect the car on return & charge for any small marks

Pros: The guy who dropped us off at the airport, was friendly and efficient

Cons: How the check-in staff acted together like hyenas trying to make a kill, also not caring about customer service nor retention

Cons: Provider refused to change time of pickup after initial flight was cancelled. They insisted that we could only rent a car if we paid an excessive daily charge. This was three times the price of the initial quote from Discover cars. The company did the same to my friends who also arrived in Malaga after a delayed flight.

Pros: Nothing

Cons: Extra charge of 322 euros. I will never but never use their service anymore. Not even yours. Now I deal directly with Europe car or Hertz. Same price or better price than you with no fees surprise

Pros: Everything went well, the AC of the car didn't work well though

Pros: Nothing

Cons: Delpaso refused my credit card and forced me to buy their excess insurance which cost more than the car rental itself. Absolute con artists. Do not use this company.

Pros: Nothing

Cons: As described above

Pros: Good service

Cons: Access to the toilet

Pros: Nothing, they were not friendly at all

Cons: They would not budge on taking a payment from my card ,

Pros: staff were friendly but see original comment about issue

Cons: La condizione che l'auto andava ritirata contestualmente all'arrivo in aeroporto andrebbe evidenziata meglio e in prima pagina. L'auto internamente era piena di polvere e senza niente per poterla pulire.

Pros: Ease. Friendly. Fast.

Cons: Was not easy to find the shuttle meeting point upon arrival.

Pros: Very efficient and fairly priced.

Cons: The car was older (46k) than most rental cars I’ve had in the past but it served our purpose just fine…

Pros: Excellent first class service

Pros: Friendly. Fast

Cons: The wash room was the worst I’ve ever seen in my life.

Cons: I would like to expose really big disadvantage, even a rip off, that the dealer have its condition to rent a car at a very day of plane arrival. In any other case, the extra fee of 80,00 € is charged.

Pros: Everything was perfect.

Pros: The person who greeted us on the car return was polite and efficient.

Cons: They demanded our arrivals flight info for the same day as the rental and, when I told them that we had arrived two days previous, they charged me €65. They were also rude. A very bad experience.

Pros: Delpaso service was quick and efficient. Very happy about my service.

Pros: Friendly reception and the trust in me as acustomer when returning the car.

Cons: It took time for me to take pictures of all the damages on the car. Of course I should take pictures but what I mean is that no representative was with me when checking the car before leaving. When you need to check the car yourself you take pictures of all kind of damages on the car because you dont know what is acceptable buy you. I have the experience that the car rental representative together with the customer check the car and note damages before customer leaves with the car.

Pros: Quick!

Cons: Would not accept my barclaycard visa credit card as it said M BELLAMY instead of MARK BELLAMY ,so had to pay extra 60 euros on same card?

Pros: Everything! Great value for money, with friendly staff and pretty straightforward meet with shuttle bus, pick-up and drop off.

Cons: Nothing!

Cons: Charged 193 euro for a scratch that I didn’t cause and believe was on the car when I picked it up in the dark so couldn’t see

Pros: Pleasant suttle bus driver

Cons: Not flexible. I was forced to pay 100 euro additionally because of my name is too long and according bank policy could not be placed on a credit card.

Pros: Nothing in particular

Cons: They managed to find some scratches on the wing mirror and missing rear wiper rubber that I hadn't managed to get photos of on collection. They decided to waive the mirror damage then decided not to because we threatened to complain about the wiper. Eventually relented again so we left 30 euros poorer for damage that was already there. Do NOT use Delpaso if you want a trouble free holiday.

Pros: Pleasant staff. Fiendly.

Cons: Having to take photos of every mark/damage on the car, this should be recorded by DelPaso in advance. Then I was almost accused of causing a very small scratch when I didn't have the photo but thankfully I had taken it. For this reason I won't use DelPaso again. Also long queue of customers waiting to be taken to the airport after drop-off, we almost missed our flight as waited over 30 minutes.

Pros: Nothing

Cons: Everything

Cons: Being not pleasant at all as guy at the airport who literally ripped out my voucher as agent at the desk - definitely bad experience

Pros: Nothing

Cons: Theives. Want to robe people unless you buy full cover. The agent went out to check the car went straight to the side, rubbed his hand on the surface, and announced that the car had been damaged and that I was liable to pay 193 Euros.

Pros: Excellent it was you that were hawkers

Pros: Old, used car. Needs alignment, and the gear was bad. Also, the clutch was hard.

Cons: Fast customer service

Pros: Nothing

Cons: No empathy. They know what airport is like with delays. In your terms and conditions there is no timescale mentioned about cancellation of booking. Delpaso mentioned 1 hour but you don’t.

Pros: Nothing

Cons: It's a scam. Don't go. I took the DiscoverCars 37€ insurance but they obliged me to take their insurance 115€. They pretext I need a credit and not a debit card for the deposit. I traveled a lot this is first time I had this problem. And in France we only have debit card that we are calling credit card .

Pros: Great value for money and smooth collection/return of car.

Pros: Nothing, I don't think Del Paso cares about guest satisfaction and service. The staff member was rude and aggressive. I understand they implement company policies, and may not have a say on the matter. But there are ways to do it, after all, they know they are riping people off even if they are not responsible.

Cons: DelPaso knows they don't recognise the insurance provided by discovercar: they asked to read the contract from our mobile and knew exactlly what they were looking for in the small print. They keep attracting customers via third parties and then rip them off.

Pros: There was shutle bus to and from the airport.

Cons: It was hard to find where we can take the car and there was undercurrent cost of 180 euros for the car that was not mentioned anything about it before.

Pros: The car was in a good condition, only one dent in the back. They did not push us to take out further insurance as long as I allowed them to out a block of €1500 on my credit card. This was never taken thankfully. I took my own far cheaper excess policy out just incase, but no incidents and the at was returned smoothly without extra cost.

Pros: Easy to find transfer and no fuzz at returning the car

Cons: Waiting time at desk was quite long but understandable.

Pros: La rapidité et la simplicité

Cons: sur le coup, nous n'avions pas compris qu'ils ne nous déduisent pas ce que nous avions déjà payé par internet mais nous avons eu à faire à 2 compagnies distinctes , Discover cars et Delpaso.

Pros: First company i was very satisfied in long time. Well done.

Pros: Fast and kind service, great customer service through email, cheap and nice car

Cons: Poor documentation of the car condition

Cons: Very unclear about what i was signing, damaged car that they didn't note on the agreement worried they may still charge me for this though not my doing? Mouldy child care seat

Pros: Customer service

Cons: Nothing really, was great

Pros: Price

Cons: Some of the desk staff are abusive in Spanish. But I speak Spanish. Because I had no boarding pass from the UK I was refused my booking.

Pros: Great service would definitely use again and recommend

Pros: pick up procedure was fairly straight

Cons: Delpaso Car hire do not inspect the car at the point of pick up and this is how they fool new customers into paying repair damages. I wasn't told to what extent i should take photo evidence when picking the car or what their procedure is when assessing at the point of return. I took what i thought was reasonable photos as am not an expert in identifying car dents therefore i would have thought the inspection should have been done with Delpaso and check upon the faults identified by both parties

Pros: Ease of collecting and dropping the car off.

Cons: Made me pay full insurance because I did not have an international driver's license. I have always hired vehicles across Europe and UK with my Australian license

Pros: quick to check it out when I dropped the car and easy and straightforward to drive us and our luggage to the airport terminal

Cons: I had to wait almost an hour to finalise the paperwork and handed me the key asking me to find the car among hundreds of cars in the huge parking lot. I went back to the desk twice as I could not find the car. It was around 9 pm and dark. I couldn't read all the parked cars registration numbers after a long day traveling. The cars are not parked in numbered parking spaces. The t time a young girl took the keys and brought the car from the end of the car park. Because I didn't pay full insurance

Pros: Quite cheap.

Cons: They are not in the airport - quite hard to find and takes a while to get there by shuttle. Also when dropping the car, long queue and couldn't get in the first 3 shuttles. Awful baby seat - used and very hard to adjust. Car quite used/abused, USB connector not working, a pitty we couldn't use the navigation via USB cable.

Pros: fast and easy

Cons: 1. lack of common inspection and burden of proof is with client alone 2. car comes wet, hence taking good pictures is impaired, but crucial for return process.

Pros: Nothing in particular

Cons: They charged us the extra insurance as a fee in order to allow us changing the main driver. Additionally, at the end of rent the Personnel was not helping or gentle in the pick-up.

Pros: The car was fine. I had to buy their full cover and that was a blessing since the car they rented me had plenty of dings when I obtained it. I’d hate to have been accused of making those. We made zero damage but would that have mattered? I’m not sure.

Cons: High pressure tick list of reasons one doesn’t qualify to rent without the rental company’s overpriced full insurance cover.

Pros: ok

Cons: contract limitations resulting in cost

Cons: Inside front window need a good cleaning as well as outside. Poor visibility at times when sun was low and when humid.

Pros: Clear pick up instructions, greeted warmly. Process was quick and smooth.

Cons: Picked up car at night making it difficult to clearly see and record any bumps or scratches.

Pros: Quick service on pick-up.

Cons: Car had several body damages and we needed to cover ourselves by taking pictures of all damages at pick-up. There were a lot, and upon bringing back the car the lady immediately pointed out a minor scratch on the rear window viewer, which of course was the one we did not take a picture off. 98 euro of damage that we immediately got back from Discovery through the full insurance service. But a clear scam by Delpaso : I assume they try to play the same game with this car with everyone.

Pros: Cheap

Cons: Warning! They were extremely rude. They were trying to make me pay for the damage on the car which was not caused by me. I proved them wrong by showing the video which I took when I rented a car. After this I told other customers who were coming to pick up cars to make sure they take video so this will not happen to them. After this the agents told me I am not allowed to take their shuttle bus to the airport because I told this to the other customers. They said I must take a taxi!

Pros: price

Cons: they're scamming me by saying I broke a piece of plastic - you can literally see the piece is broken off in the pickup photos, but because I took it off without calling them, they say I broke it, even though it was clearly broken before pickup lol

Pros: Ease of drop off and collecion

Cons: Didn’t advise me of the damages….we had to photograph and video the car

Pros: All great

Cons: Nothing

Pros: very good price

Cons: The damages of the car were not marked anywhere and I was asked to take pictures myself.

Pros: Lovely staff and super reasonable pricing. Everything clearly explained.

Cons: The car was clean, but in poor condition and not particularly nice to drive.

Cons: They really shouldn’t be on your site , once you’ve used them once you’re on there hit list , you’ll not get a car until you pay over the odds insurance , different reason every time . I got an Uber instead and hired a car from yellow car

Cons: It cost way more than I expected. I was hit with a few of hundreds of euros for not having an “international drivers license”. I have NEVER needed this when renting a car in Europe. A total scam. The surprise fees and costs were ridiculous. The car cost four times more than the price quoted online. The rental location was not in the airport. The shuttle bus was not easy to find. some of the people working there did not seem to care very much. The car needed washer fluid, wasn’t fully cleaned.

Pros: Friendly Customer Service

Cons: I was expecting an Automatic transmission car and the car was both automatic and manual transmission. It was a little confusing at first.

Pros: Quick and easy.

Pros: Friendly & efficient

Cons: Nothing of note

Pros: Good car at low price

Cons: Off airport is a bit fiddly, but OK

Pros: Efficient, low cost

Cons: The car would not show the sat nav or boot up the display screen. As the agent was coming to the car it started but no investigation took place. It worked for one trip then would not boot up.

Pros: Very friendly staff

Cons: The car was quite bumped and scratched

Pros: Nothing

Cons: Very rude staff on return. I was told 'this is going to get very expensive for you' horrible experience

Cons: They squeezed our pockets involving the fact that our driving license is not "international".

Pros: I didn't, they were a disgrace

Cons: Their reluctance to accept my credit card unless I purchased their insurance.

Pros: There was no unnecessary push for any extra services like full insurance etc. during the pickup. At delivery, the representative didn't try to "find" any non-existent damages since I had not bought the full insurance from them (I had been a bit worried about it). The check was thorough but efficient.

Cons: The condition of the car was not "up to the mark". Even though the km reading was just about 57000 kms, the car felt very worn out and quite difficult to drive. I've been driving manual cars for about 30 years, this one was one of the hardest. The cluck was misaligned or totally worn out. The 1st gear would engage almost at full release of the clutch. This made it quite hard to control the vehicle at the signal stops and starting up on slopes. There were many cosmetic damages to the vehicle body

Pros: Was very easy to find. Everything went smooth without any issues

Pros: ABSOLUTELY NOTHING

Cons: EVERYTHING

Pros: Alles was in orde.

Cons: Alleen houden ze toch extra geld opzij van je kaart terwijl ik een full assurance had genomen bij discover cars. Als er iets gebeurd moet je het terug eisen bij discover cars. En het terugbrengen naar de luchthaven was met een chauffeur die naar niets keek en iedereen op de baan opzij duwde. Was niet verantwoord

Pros: Convienent location, freindly staff

Cons: Wasting time and being questioned for the details from the registration form, additional time reservation for dropping off the car, wasting time for checking the car defects which were made even before I picked up the car

Pros: Quick, efficient and always friendly

Pros: Airport pick up and drop off was efficient

Cons: The car came with a number of dents and scrapes... one large enough to make me consider refusing the car... the most disturbing part was the agent refused to participate in the normal car inspection before I took the car out... he said "just take pictures and videos of any damaged areas before you leave" ... to make matters worse the car was kept in a dark corner of the lot and the Inspection area was very poorly lit... This agency clearly has a scam element to the operation...

Cons: Total con artists. As for the reasons mentioned above you should not rent a car from these people

Pros: Not a lot wouldn’t use this company or the agent

Cons: Had to pay the extra insurance or they wouldn’t hire me the car, at 23.45 at night didn’t have any other options but to pay the extra insurance.

Cons: They required an extra 160euro charge for insurance.

Pros: They are near the airport

Cons: They operate an insurance policy that verges on systematic fraud. Having lured u with the cheap rental, they tried to sell a 100 euro insurance policy for 4 day booking. I declined, and they sharply told me to check very carefully for scratches as the £30 policy doesn't cover them. They made zero effort to look at the car and agree on scratches. I photographed but missed a scuff on the wing mirror. Result 98E charge. I'm convinced the scuff wasn't a new one and has been there for ages. Crooks!

Pros: J'ai réservé une voiture via votre site internet "Discovercars.com" pour la période du 26 octobre au 2 novembre 2023. J'ai versé un acompte de 12.67 €. La récupération de la voiture devait se faire à 12h00 à l'agence de location de voitures Delpaso de Malaga (Espagne) après un trajet en navette de l'aéroport jusqu'à l'agence de location. Avant 12h00 j'étais au point de rencontre précisé sur le voucher, à côté du passage piéton. Or, c'était une mauvaise indication,

Cons: They operate a weird scam so if the name on your credit card does not precisely match that on your passport, they refuse to rent to you at the favourable price you were attracted to. Avoid like the plague.

Pros: Speed and clean car

Cons: Tyre warning came on as we left, clutch was sticking and hard to get in gear too. Location a challenge on dropping off as down an industrial area - however very close to airport

Pros: Overall experience, price.

Cons: I would suggest to have parking sensors on rental cars

Pros: Efficiency of the car rental agents

Cons: car was slightly worn out. Windscreen wiper was broken

Pros: Helpful staff when we needed it Great overall service

Pros: Nothing with Delpaso

Cons: They stole me 115 +40€ and thé car was an old Nissan Juke With 55000 kms

Pros: Nothing

Cons: Rude staff .we didn't get the car because my middle name was not on the credit. card.how meny of you have it on?

Pros: The car rental process went very smoothly

Pros: Abused behavier and bullied treatment from the two girls at Malaga desk.

Pros: ***DO NOT RENT WITH THESE*** It wasn’t the car I ordered. And the Qashqai I was provided with had major scratches all over it.

Cons: ***DO NOT RENT WITH THESE*** They charged me an extra ‘cover’ which was 3 times the initial rental charge. And I had already paid the ‘full cover’ with Discover Cars. The man at the desk was unhelpful and unsympathetic, and laughed when I explained this to him. Disgusting

Pros: Everything was exactly like was explained when pick up the car.

Cons: Only one moment, but i believe it was accidentally, in the car windscreen cleaning liquid tank was completely empty.

Pros: Correcto en general sin nada a destacar

Cons: Coche de reducida potencia, no acorde a tiempos actuales. En subidas nefasto, no daba más el acelerador. Imposible llegar a 100 km/ h. El seguro extra contratado con discovers, no sirve para del paso y querían que contratara adicionalmente con ellos

Cons: Finding the shuttle

Pros: Terrible. I took cars for rent many times. They charge us for something they didn't had proof was our fault. Nobody told us we need to have proof of scratches as company don't have them in records. So they charge us for small scratch we didn't notice

Cons: Never again. They charge for something they not sure when it happend

Cons: For some strange reason they don’t give you any damage report on the car we arrive at 8 pm when it’s dark. We do our best to take photos of the damage that we can see but very difficult. This is clearly designed to catch people out so that you can then have to pay a large amount of money for damage it was probably already there. If you are picking up a car drive it to an area that is very well lit and spend a good 20 minutes, looking for every single scratch my new dance scratch to the wheel

Pros: Car was good. Depot easy to find.

Cons: Feels like a trick to deny your booking based on name on card, could have just changed the name on the booking

Cons: Not good, I didn’t get the full insurance due to the fact I didn’t arrive by air (even though my family did)

Pros: Pick up and drop off ok

Cons: They have a scheme going on where if your name on your credit card isn’t exactly the same as your passport then it can’t be taken. Eg. My full name is Kyle Russell but my credit card says K Russell. The one bank card that has my full name was a debit card which they do not accept so despite calling discover cars who said they are happy to ignore the small print but the Delpaso people would not accept it and only offered the solution to pay their full excess of another €160 to get more money.

Pros: Everything was quick and clear at DelPaso but you have to agree with them a common policy with regards to the insurance. On one side you sell an insurance during the car rent process and on the other side they try to sell you another insurace during the car pick up process. It seems that DelPaso insurance is better than yours as if you purchase theirs then the cash deposit is not required anymore. Overall the process was smooth and they weren’t pushy with their insurance. Thanks!

Pros: Efficient and quick.

Cons: Distance from Arrivals terminal, difficulty in spotting its representatives there.

Pros: Smooth and efficient

Cons: Nothing

Cons: Long wait to pick up car. Car windscreen was filthy had a job to see out had to stop and clean it.brake pads were worn down on front of car started grinding after a few days

Pros: The gentleman I dropped off the car with was much nicer than the girl I picked up from.

Cons: The customer service experience was incredibly disappointing. The lady assisting us was exceptionally rude, displaying impatience and a short temper throughout our interaction. I expressed my dissatisfaction with her behavior when inquiring about vehicle insurance. Upon returning the car, we intentionally avoided dealing with her again. It was evident that she was keen on having us return the car to her, making us question her motives. Fortunately, her colleagues provided outstanding and helpful

Pros: Loves it! The staff was very friendly and helpful. The car they gave us was slightly bigger than requested but was new and very comfortable.

Pros: Efficient and prompt service

Cons: No debit cards, therefore 120 euro extra instead of the diposit.

Pros: Great price, easy pick up and drop off. Good car

Pros: N/a

Cons: Challenged about insurance cover ( fully comp pre purchased in uk) and tried to sell €200 of insurance I didn’t need

Pros: Quick, efficient and friendly staff.

Cons: On the booking site it states that full coverage is included when renting the car, but actually it is not, so I paid 3 times the price in the end. I booked over an external booking enginge - discovery car rental and ended up paying 3 times as much once I added the full coverage insurance I wanted at the desk. on the booking site it statet and i added full insurance, but this is just confusing and in the end I have no clue what i paid for. Probabelly better to book direct over delpaso!

Pros: Nothing

Cons: How they forced me to take their insurance after refusing to accept my credit card because my full name wasn't spelt out on the card

Pros: Efficient, friendly, clear and concise

Cons: Dirty vechicle

Pros: We have used them a couple of times and they have been very helpful. Once when our flight was delayed they waited till 2am in the morning - absolutely excellent service

Cons: Nothing

Pros: Friendly and well organised

Cons: Lengthy collection process

Cons: Refusing discovery car insurance, literally blackmailing me into taking out their extra insurance. Rude, blaming discovery car for all the problems.

Pros: nad

Cons: el trato, la atención, poca empatía, poca actitud de solucionar las cosas. Un curso de att al cliente y gestión de quejas les hace falta como el comer

Pros: Nothing

Cons: WARNING - THEY MAKE THEIR MONEY BY SCAMMING PEOPLE INTO PAYING THEIR OVERPRICED INSURANCE FOR A FULL LAUNDRY LIST OF IRRELEVANT RULES. e.g. credit card needs to have full name written on it so initial and last name isn't sufficient but if you have a long name they would apparently accept a shortened version... sure.... IF THEY DON'T GET YOU WITH THESE THEY WILL FIND SOMETHING WRONG WITH THE CAR AT TIME OF DROP OFF FOR YOU TO PAY UP WHEN RETUNING THE CAR.

Pros: People at the shuttle service. Very professional.

Cons: Felt bullied to buy Delpaso car insurance. Gave me a blank paper with damages on the car and said, 'do the pictures and videos yourself' . Car full of little bumps at pick up can be easily challenged by Elpaso at drop off and you need to defend every bump done previously with footages, you can lose your deposit and an hour of your life in you don't buy their insurance not offered by Discoverycars. I felt trapped and i had to buy insurance.

Pros: Clean new car

Cons: Massive pressure sales and fear tactics for insurance. Price just kept going up and up and up. What started at £77 ended over £200

Pros: friendly and efficient

Cons: Hard sales and uninformed about the isurance

Pros: Nothing. They were unfriendly, unwelcoming and only interested in frightening you into taking additional insurance

Cons: Everything. The worst rental experience I’ve had

Pros: Transfers

Cons: No flexibility or understanding of the problem!

Pros: All details recorded in full. They were not pushy in trying to sell extra insurance etc

Cons: Nothing

Pros: Very cheap hire fee. But it comes immediately clear why. --- start of negative review because of a lack of space --- Would definitely not hire here again. First of all I eventually didn't rent the car I ordered because of the many extra fees needed to be payed in order to get the car 1. They ask for an absured amount to cover the deposit fee (1660 euros) 2. When arriving I tried to pay with a pre Paid master card. They said it was only possible to pay with a credid without limit

Cons: A few minutes later of trying they told me eventually that it was possible if I paid an ADDITIONAL 300 EUROS which I thought was outrageous because I'm already paying a deposit of 1660. When reading reviews on trust pilot it became clear many people had to pay an additional 300 euros on top of the deposit for reasons they thought where unfair. So if you don't want any unpleasant surprises I recommend not hiring here!!! I only lost the service fee of 13 euros to discover cars.

Pros: The car was well presented and as expected

Cons: Delpaso were inflexible about our late pick up. They cancelled the booking even though they had been made aware of the delay and the terms and conditions did not specify cancellation in the event of delayed pickup. They then would only reinstate the booking if we took their insurance product - we didn’t require this as we had an insurance product that covered any excess. We had to agree because we had no other option. This was a simple case of privateering.

Pros: Easy drop off and shutlle service to airport

Cons: Scam of selling full coverage at pick up, riducullous

Pros: Quick, polite

Cons: The deposit was not released so far, please release it