DiRent at Tanger Airport

Pros: L'agent mohamed pour son efficacité

Cons: It was a total mess picking up the car. No one from the company was there, we contacted them and they told us to wait on the airport that someone was coming. After 3 hours waiting in vain, we decided to get a taxi to the hotel. Next day we had to get a taxi again to the airport to have the car. Unfortunately no one answered our complaints neither refund us for the inconvenience

Pros: Mohammed is kind.

Cons: Top service

Pros: Very nice and comfortabel car.

Cons: The meet and greet service performed by Mohamed was outstanding, thank you very much!! The inbound flight was delayed and customs took forever. Mohamed was very patient during communication and gave us good direction as to the location of the car. He was very fast in handling the paperwork. Really professional. Also returning the car was very very smooth. A real pleasure. Great job by Mohamed.

Pros: Mohammed a été très professionnel et arrangeant. Merci à lui pour sa disponibilité et sa gentillesse

Cons: La voiture n'était pas celle louée.

Pros: Karim is a hard worker

Pros: The guy delivering the car was great

Cons: Nobody you can contact Besides the guy while delivered the car. The car was not clean. After 1 week still waiting for my warrant to be released and nobody replies on email or phonecalls!!

Cons: They are absolutely horrible! RUN AWAY

Pros: Nothing!!! Very disappoint withh your company!

Cons: Everything! No desk at the airport, no customer service, tried to call the local number but no one answer.

Pros: Good value and easy to communicate with.

Cons: Pickup was in the parking lot and not at a store front. When receiving the car it was completely empty so had to find a gas station before we could travel very far.

Pros: Car got sent every where

Cons: Only person is helpful Car not new. Dent everywhere

Pros: Provided me with an upgraded car as to the one I requested.

Cons: Requested an additional day on my rental, but that was at a very high price. So I declined it. Minus point on the service.

Pros: Car tyres were not in good condition. Brakes started making noise half through the rental which were fixed through a company garage but I wasted almost 1/2 day. Taking the car & then picking the car from the garage. Though the process was handled efficiently.

Pros: Curious and very helpful staff.

Cons: Car ran well but had a lot of cosmetic issues. Not a huge deal, it just took some time to document all of the

Pros: the kind service of the pesonell

Cons: the car was all around damaged, smelly car, during the stay the clutch didnt work anymore. i had to make sure that this was resolved in stead of Dirent

Pros: Very good staffmember (Fouad). Very punctual and friendly. Fast handling.

Pros: You steal me

Cons: You steal me

Pros: Easy to reach and always

Cons: You can only pay by credit card.. it cost me 35 euro of internet to rase my limit on my credit card. They charge 10000MAD deposit but when I received it back it was 10 euro less worth.

Pros: Absolutely Nothing! You dont pay extra to return at different location when agent refuse to come

Cons: The rental guy is an absolute joke, he is one man show as per him. We had full cover from Discover car but this guy tried to sell us another one. My flight got delayed and he was not willing to accomodate. We booked the car to return at Train Station and we decided to return one day earlier But he said he has no time to come to Train Station. He is at airport if we wish to return then bring it there. So we ended up going to airport which is 40mins drive and then took taxi back. He hung up phone

Pros: Absolutely nothing

Cons: Agent was one hour late, came with a very small car Then what I booked, wasted two hours trying to payment and holding deposit, was one hour late at drop off time too

Pros: Excellent

Cons: The Efficiency of noth rental agents (pick up and dropp of)

Pros: Efficient

Cons: Empty tank on pick up, not on site as requested on booking, asked for car wash money at end, had a low tire pressure alert from the beginning of trip; positives-GPS, good communication from agent (French, had to translate on Google), decent enough car

Pros: Auto stond meteen klaar

Pros: Fouad the representative was great help on collecting and dropping the véhicule

Cons: Service was absolutely spot on thanks to Fouad the guy who made the service smooth and easy

Pros: NOTHING. DO NOT EVEN CONSIDER THIS COMPANY.

Cons: NOTHING. DO NOT EVEN CONSIDER THIS COMPANY. They were not helpful in coming to a solution to help.

Pros: Only the fact that he provide a better car than the rentcar

Cons: Bad customer service.

Pros: The car was the one we requested. Easy to pick up and drop off the car and good service and attention of the agent who attended us in the delivery and collection, Fonab.

Pros: The fast service.

Cons: The left front tire had no profile and the key didn’t work because the rubber of buttons was ripped of.

Pros: All is goog foued is good person

Cons: Not

Pros: Le prix et la voiture

Cons: La confirmation de réservation sur le site internet, le service après vente

Pros: Great service

Cons: It was all good.

Pros: 24h service

Cons: Empty to empty policy gas. After a long flights of 15 hours arrived to pickup a car rental with an empty tank with light on.For me this is not a service but a pain in the a**.I returned the tank half full Did I get refund like other companies No.

Pros: The agent who bring the car and pick it up

Cons: I did get a car that I didn’t ask for to twice price

Pros: The car rental from diRent was a disaster. The car the gave me was not working well. The engine light and a second warning light came on about 100 Km into the trip. When we arrived in Fes I caledl the company and told them that the second light indicated a serious problem that the manual warned should be dealt with immediately. The told me to go to the dealer in Fes and have it repaired. To say the least, that was frustrating. They refused to have another replacement car delivered.

Cons: Luckily the owner of the hotel offered to take the car for us. The dealer said it would take 2 days to fix. diRent still refused to send another car. The hotel owner said dirent did not answer the phone after calling them back to find out what they would do. The hotel owner convinced the dealer to do something. When he returned the car to us, both warning light were off, but the hotel owner didn't know what they had done to achieve that. Returning the car was as much a nightmare. See above.