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Dollar at San Jose Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have the option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic.
Pros: Agent pick up in the airport
Cons: I could still appreciate more transparency about fees and add ons. But that's not a problem unique to Dollar rental
Pros: Fast
Cons: Dollar misled us by selling unnecessary insurance, despite us already having coverage through Discover. Our credit card limit couldn’t cover both the deposit and balance, and the deposit maxed out the card. They refused to refund the deposit and claimed the extra insurance would reduce it, though this could have been done without the insurance. The process was very disappointing.
Pros: A replacement car (and a nice upgrade too: a potent BAIC 4x4 vehicle) was delivered to the hotel the same evening, without discussions
Cons: The orignally supplied car broke down into emergency mode after 20km
Pros: Easy pick up
Pros: The taxi service at the end
Cons: The intimidation to pay so much more and we signed for things that weren't even told us. We saw that later. Terrible!!!!
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Rental Conditions
Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.
A young driver fee applies to drivers under the age of 21.
Maximum rental age is 75 years.
A Senior driver fee is not applied.
The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.
A driver license printed using a non-Roman alphabet (Arabic, Japanese, Cyrillic, etc) must be supplemented by an International Driving Permit.
Please note that the International Driving Permit is valid only if accompanied by the regular driver license.
In order to pick up the car, the following documents are required: passport, valid driver license, credit card on a main drivers name.
It is possible to pay and leave the deposit only with the following payment methods: Diners, MasterCard credit card, VISA credit card, American Express credit card.
Only cards issued in the main driver's name are accepted.
The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
Prices for extras are shown on the booking page.
Adding additional drivers is allowed.
There is an additional charge for each driver.
Underage additional drivers are subject to both Young Driver and Additional Driver fees.
When picking up the vehicle, all drivers must be present and must provide valid documentation.
Delivery/Collection service is available only by previous request.
Additional charges will be applied.
If the renter would like to extend the rental period, renter should return to the car hire office at the end of the rental period to sign a new agreement.
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