Dollar at Muscat Airport

Pros: very warm welcome in the agency

Cons: -

Pros: when i received the car i requested from the employee ash tray he he said not available then i requested cup to smoke he serviced me but when i returned the car they let me pay fine 25 omr which should be on the employee who gave me that cup without informing me not allowed and till now i didn't get the invoice on the fine

Pros: The availability and kindness of the car rental agents. Good value for money!

Cons: I didn't like the limit of 200 km. per day, it is constraining.

Cons: I had the most unpleasant experience at Dollar car rental in Muscat airport of any rental car agency I have dealt with in my life. I have been to 75 countries and this was a form of thuggery I have never seen. I brought my car back to return it a day in advance. I had it professionally cleaned. Filled the gas and drove it less than the allocated 1,200 kilometers for the trip. The allocated amount was mentioned twice to me by the lady who did my paperwork inside the airport when i rented car

Pros: The car was ready and clean and the reps were helpful

Cons: the fact that it's so expensive and over priced

Pros: quick pickup of car, both representatives very helpful

Cons: car could have had a good exterior wash

Pros: price/value very good, very kind staff at the airport counter

Cons: time needed fro droping the car takes a bit too long and could be better organized

Cons: You didn't give me a car and took my money

Pros: There are friendly

Cons: When exceed limits KM/MILES more charges

Pros: This is a scam company, run from it. There other reputable rental companies em Oman, use any other. There is no one to speak to, no complains are received by this company, despite the fact that they falsely advertise 24/7 customer service.

Cons: Nothing is good, this is a scam company. Will take your money, you will not get a car. There is no one to speak to, no complains are received by this company, despite the fact that they falsely advertise 24/7 customer service.

Pros: easy, friendly

Pros: Everything was electronic

Cons: nothing

Pros: Customer service efficiency

Pros: I have full coverage and was charged 108 riyals for a tire damaged on the road. Please return the money immediately.

Cons: The manager took all the documents and blocked my money with full coverage

Pros: Chiarezza e cortesia del personale

Cons: Nulla

Cons: they charge me 50 OR BECAUSE CIGARETTES SMELL and they charge me 10 OR FOR WASHING CAR

Pros: I did not rent the car (see my previous comment)

Cons: They were not able to provide me with a SUV

Pros: Raising the car condition to a bit low considering the 1st car I was given was very old and battery just stopped suddenly

Cons: I paid full coverage insurance when I booked But the agent told me if i had accident i have to pay 125 omanian rial and then email discovercars to take the money back And this is not acceptable for me I’m lucky to didn’t have accident

Cons: Fuel Tank not full. Same-same option is not feasible.

Pros: No queue at collection desk in airport. Others had long queues.

Cons: Nothing

Pros: Value for money

Cons: Very slow pick-up

Pros: Speed

Cons: Child seats should be cleaned as well

Pros: Friendly

Cons: Could explain car return procedure location better than a grubby photo

Pros: Picking up the car and dropping it off, was efficient.

Cons: When leaving Muskat the next day -a tire exploded after 30min drive.We drove on the main road, not too fast but it exploded. When calling the helpline, the lady said - we should not worry and gave me a number to call. When calling this number, the guy said, he won't provide any help, cause this is not in the service included. Luckily some locals changed the tire for us. Short after we bought a new tire to feel safe on the rest of the trip.We paid 18.5 OMR. My mails to Dollar remain unanswered.

Pros: High quality and new car

Cons: It was a long line to pick up the car and we had to wait for about 1 hour. We didn’t get a garage entry ticket for the return and we couldn’t get in to the garage with out first going to the car rental office and get the garage entry card,

Pros: Easy to pick up and drop off. Car condition not bad

Cons: Would have expected a pro rata discount for returning the car a day earlier??

Pros: Fast and easy !

Cons: Nothing

Pros: Renting a Dollar car at the Muscat airport was one of my best renting experiences. Highly recommended!

Pros: clean, new car, efficient and welcoming staff

Cons: nothing really

Pros: Nothing

Cons: It’s a scam, do not use Dollar in Oman !

Pros: The staff was helpful.

Cons: I have to waste my time looking for the car wash before returning the car, because they charge you 65 $ if you return dirty car.

Pros: The man at the rental desk was courteous but didn't explain things very well.

Cons: The car was in a REALLY bad condition. Kilometers on the car at 133 000!! Breaks were bad... didn't feel very safe. Headlights wasn't very strong which made it difficult to navigate at night.

Pros: I was expecting a newer car

Cons: The age of the car

Pros: Convenient location & price

Cons: Car needed to be cleaner

Pros: Good value car

Cons: Arrived to pick up car nobody was on the desk. After. 45 minute waiting asked on the desk next door. Who very kindly went and found him asleep in back room!!! It then took over a hour to check in 1/2 asleep. Then got told go outside. There was no signs telling you where to collect car . Walked around car park for a while to find desk for collection. Sorry but worse customer service I have ever received. Just thought I would add I travel a lot to Middle East so I am use to things been challenging

Pros: Ease of picking up and dropping the car

Cons: Lower rated car

Pros: The car was brought to us at the picking up location. We were upgraded from nissan micro to sunny. We liked the automatic transmission.

Cons: It took the desk agent 15 minutes before he finished our contract, could faster we think.

Pros: Not much about the overall experience. However, attendants when picking up and dropping off the car were friendly.

Cons: The service at the counter was slow and only one person was helping customers despite there being another person behind the counter. We needed a 4WD for our trip and the online booking system did not specify which cars were 4WD. My internet research showed that the car we booked was 4WD, but upon arriving at the rental counter we were told we'd have to upgrade to another car - costing ~£150 for the week (total ~£400). Despite Dollar loyalty membership they didn't let us add a driver for free.

Pros: good and efficient

Cons: not much support/instructions available on how to connect to car stereo using blue tooth/usb

Pros: new cars

Cons: couldn't provide upgrade

Pros: gréât

Cons: nothing

Pros: I always use Dollar in Oman. Great guys. Great service.

Cons: Upon arrival our car was not ready and instead of a 4WD Mitsubishi Pajero we received a Toyota Corolla and a promise that the correct car would be delivered to our hotel between 6 and 8pm. After 8pm we made several calls to your 24/7 hotline to hear where the car was. Each time we were told that it would arrive at the hotel in 30-60 minutes. However, the car was never delivered. At around 10am the following day, we were finally told that we could pick up the correct car in the Airport.

Pros: They guys were very helpful and even though there were some issues they assured me everything was fine.

Cons: paperwork was all messed up so was a little unnerving but the Dollar reps were very good and assured me it was all OK.

Pros: Prompt service at the desk with minimal waiting time.

Cons: Car quality was very poor. Windsceen had large horizontal split in it, inside of car was very grubby and the drivers headlight bulb did not work.

Pros: Easy to find and took me to the hire car

Cons: The hire car was in poor condition with stains all over the inside, the key fob only worked intermittently and the engine required pedal pumping to get going. Generally not happy with with car, would likely use enterprise car hire in the future as previous experience shows they look after their cars a lot better.

Cons: Blocking money and sending invoice only after departure from Oman

Pros: We were appalled by our experience of dollar

Cons: The car was old, very very dirty inside and not really fit for purpose. The staff were rude and inefficient. We waited 20 mins for the customer service representative to finish a personal telephone conversation before then waiting half an hour for a different representative to come and check us back in.

Cons: Coeaning the car before returning it Cleaning should be done by Dollat not by me

Pros: Friendly staff

Cons: Nothing really!