Drivalia at London Heathrow Airport

Pros: Nothing they were rude and ignorant, their office was full of angry disgruntled customers after chatting with other travellers I was shouted at by their staff.

Cons: Everything

Pros: Very friendly helpful and informative staff Check out and check in

Cons: All was good

Pros: They did there best to give us some upgrades and perks at no cost due to our wait and they were polite at the service counter.

Cons: I arrived 15 minutes past my booked pick-up time. Drivalia had no cars to rent. I was one of a group of five people waiting for cars. I was told I had to wait 1 and 1/2 hours for a car. I waited 2 1/2 hours to get my car. They did give us a no cost second driver and a car upgrade due to our wait.

Pros: Due to my flight delay, the rental car agent can’t provide my original rental car. Even though I have already phone to them my situation, and ask them keep my car. Finally, they need me to upgrade my rental car type. I need to pay more.

Cons: I felt disappointed for the service.

Pros: Easy of check in check out

Cons: Not applicable

Pros: Didn't like them at all not helpfull at all

Pros: N/A

Cons: As a tourist, I was exploited financially by your company, lesson learned, will never use or recommend your services again, will only use

Pros: Staff were friendly and helpful. I was able to get a car with a manual transmission which is what I requested.

Cons: They have a policy to cancel your reservation if you don't show up within a short period of your pickup time. They gave my booked car class away and I was forced to take a smaller car, or pay for a bigger one. I did call and inform them of a flight delay. This is an unhelpful policy. The interior of the car had stains on the seats.

Cons: Was given a smaller car than ordered which made our trip very cramped as well ordered automatic but only had manual

Pros: Richard who signed off the car when leaving was great.Very clear in showing all scratches etc. On returning the car Kurt was brilliant..signed and away in minutes👍

Cons: Only one person on the desk when picking the car up and a long Q. Guy on the desk gave good service..it wasn’t his fault( I didn’t get his name)

Pros: Friendly staff.

Cons: Just timing for return.

Cons: There were 3 desks with 1 person on 1 desk, 5 people sat in the back office doing nothing, sat around talking, not even at lunch time. Impolite, unwelcoming and generally terrible service. It was evident it would be this way when the two customers before me were also having a terrible experience

Pros: The staff were really helpful and friendly. Many thanks to Emma and AK.

Pros: Good staff

Cons: The car was a bit worn out, lots of dints & scratch’s, plus one rear tyre was balding.

Pros: Good vehicle, great people.

Cons: Long way from airport, no AC in vehicle.

Cons: Slow pick up, pressured into accepting an upgrade we didn't want, the car didn't have a full tank and had a tire pressure issue when we picked it up.

Pros: Nothing

Cons: Dirty car. Poorly maintained.

Pros: Forced to pay over €330 as they would not accept a debit card. Will use Avis as I have done previously as they will put the held deposit on a debit card. We were 2 women left with no option than to pay them or we were stranded.

Cons: The car was dirty inside and as stated above. Will never use them again.

Pros: Clean car and friendly service

Cons: they were a little bit pushy trying to sell extra insurance

Pros: Not much the car I ended up with had a passenger door fault and was not suitable for my booking

Cons: As above

Pros: Friendly

Cons: Bus driver charged me 6 pounds

Pros: Counter agent was really helpful.

Cons: The car was a little dirty when we got it.

Pros: Polite

Cons: Pick up location and drop off location need a bit of finding

Pros: They were very polite and efficient in giving to us the car. They initially gave us another car but after insisting on theoriginal car they obliged without much hassle. Delivery inspection was fast and efficient. Both pick up and delivery was about 10 miniutes.

Cons: Getting from terminal 4 to Drivalia was a bit confusing. This was not a shuttle by Drivalia itself but an independent company. It didnt help that bus driver was a bit vague and was going to charge us. after we showed him the booking form and infrming him again that we were going to Drivalia did he take us for free.

Pros: polite staff

Cons: incorrect bus instructions and dirty/damaged car

Pros: Everything superb from beginning to end very easy pick up , cheap, good reliable car

Pros: The car was clean. It didn’t have an advanced infomedia system.

Cons: The car stank of cigarette smoke badly, however Drivalia changed it for an upgrade with no quibbling

Pros: Customer service

Cons: Frandily

Pros: the only like fast to get the car at front desk and fast to return car

Cons: car rental place which is a little far away from airport, the free shuttle bus wait around 30mins , the bus duration around 30mins to go car agent. it takes almost 1 hr to go rental car agent. When return back airport, also take long time. The car condition just fair. When start to drive over 1 hour, the car had alarm, low tire pressure, need to go oil station to check

Pros: Drivalia do a great job in maintaining the car, giving best value for money and smooth customer interaction service. Their customer service desk and vehicle collection team are very friendly and accommodating

Pros: everything

Cons: nothing

Pros: The agents were great. Car was good.

Cons: I was very disappointed that buried in the fine print, I was penalized because my flight was late. I have rented many cars in my life, but never penalized due to a late/delayed flight. Also, the insurance situation should have been better explained. I thought I purchased complete coverage at the time of reservation, only to find out it wasn't complete comverage. I feel that I was scammed and taken advantage of as an internation client. I would never rent a car from Drivalia ever again.

Pros: Except the car everything else was fine. The car was extremely in bad condition and would request that this car be scrapped off.

Cons: The car was showing low engine oil and was continuously beeping because of it. The car had delayed pick up speed and was very hard to maneovar due to vehicle condition was not proper. The car had jammed stearing which was very hard. The air pressure in the tyres was very off. The worst experience with any car rental till date in any country.

Pros: Everything was perfect! Fantastic car... amazing service from Raj and Eva at Heathrow (London).

Pros: Great check in check out staff very friendly

Cons: Car was not very clean and lots of dents and scratches etc

Pros: The efficiency

Pros: 綺麗な車でした。メンテナンスも行き届いています

Cons: バスが45分遅れたこと

Pros: Paperwork was easy and if we had the car (or similar) at the price we book we would of definatly used them again but the cost went from 1000 to 1500 because they didn’t have the car we had book … which is NOT our fault … so we had NO CHOICE but to pay 50% more… as did the other couple there at the same time so clearly NOT a one off issue.

Cons: The cost was rediculas

Pros: It was the cheapest price they was offering compared to the rest of the rent a car companies

Cons: There was nothing that I would not like

Pros: Quick and easy

Cons: Heathrow centre a bit out of the way.

Pros: Nothing

Cons: They lied about the mileage and charged me for miles that were included in the rental. Avoid this company

Pros: Nothing

Cons: The counter agent lied repeatedly about the level of car they were giving me.

Pros: O serviço e o carro foram muito bons, o preço compensou de mais, o único ponto a se observar é a distância do aeroporto até a garagem, o Shuttle demora para passar e para em uns 5 hotéis antes de chegar no drivalia.

Pros: Good car for reasonable price

Cons: Access with Hotel Hoppa terrible, H2D regularly misses it's schedule, had to wait 1hr + to get a return to T2 after drop off. Drivalia car pickup process hopelessly slow, took over an hour with just two customers ahead of me.

Cons: it's a scam, i had to pay for the insurance twice, once when i reserved the car, and a second time when I picked up the car

Pros: The only issue was my flight delay so we had to grab a taxi to pick up the car

Pros: The customer service lady was great and very helpful

Cons: The other member of the staff on the desk needs training on how to behave with their collogues

Pros: Very well priced and excellent service pick up and drop off

Pros: One lady on reception was friendly, and pointed out when her colleague was trying to rip me off.

Cons: I didnt get a car as the price would have been double what was quoted

Pros: The price of the car and the full insurance.

Cons: I think the next time I would pay more and rent from a company at the terminal. Arnold Clark in particular had a good car but the service was not that great.

Pros: Value for money

Cons: Quality of car

Pros: Good people

Cons: No complaints

Pros: Return process

Cons: Unacceptable 2 hour 30 minute check in time!

Pros: Value, decent car, easy process

Cons: Car dirty on pickup and not looking like a new car.

Pros: Nothing at all. I will never be using their service again

Cons: Extra charges when I arrived to pick the car up. My car was upgraded to an automatic with an additional cost of $600. Absolutely scandalous!

Pros: availability of cars and selection offered

Cons: wait time to pick up car.....lack of agents to process lots of waiting customers

Pros: Nothing been scammed with insurance

Cons: Nothing

Pros: It was good, including my email interactions with your reps.

Cons: There is a flaw in your website. Perhaps it because i use MS Edge, but I went in 3x times to change my return date. It appeared that the change was accepted but i didn't get a confirmation email.

Pros: In terms of what I paid it was very good value for money.

Cons: First off when we arrived there had been a system failure, obviously not their fault but everyone was waiting over an hour with no one informing us of what was happening and there was no queue it felt like a free for all. Then I forgot my physical credit card which again was my fault but they were so inflexible. They didn’t let us use the 2nd driver’s credit card and when we tried to switch me as the main driver to her they said no. Fair enough if we’d already collected the car but we hadn’t

Pros: It was cheap

Cons: Car not clean, rude staff.

Cons: The car privided had a big impact mark and a hole in the bodywork. Was covered in scratches on almost every panel. The radiator cap was not properly fitted. The car ran out of radiator fluid after approx 60 miles, went into overheat and limp mode. This was resolved with refilling and securing the cap. Luckily we had come off the motor way.

Pros: did the online checkin providing Licence, Passport and a bank statement, but Drivalia needed a second bank statement with the address. Never ever had that level of scrutiny bar none, as it is easier to setup a bank account and borrow money to buy a house.

Cons: Only one member of staff and then waiting an hour to process, after I spent an hour downloading and online checking.

Pros: Dropping car agent was really nice and attentive

Cons: Excessive and not clearly specified initially £1500 retention that forced to pay £90 insurance fee, which is 150% the cost of the rental, the picking car agent was rude and not friendly, location of the rental not convenient.

Pros: The staff was helpful despite being busy

Cons: The queue was over an hour to pick up the car which I didn’t factor in. I needed the car ASAP but got delayed with my plan. Also the car had check engine light on and was in poor condition with lots of marks on it.

Pros: very good car, ina very good condition with an excellent on road service. I had a tyre problem and they took care about it!

Cons: very very very, extremely very slow picking up process. at least 1 and a half hour queue. Insane

Pros: Nothing

Cons: Where do you start.....Chaotic reception area Car was damaged & dirty Tried to blame me for damage already present on returning car. Lucky I had photos.

Pros: Good customer service when finally got to speak to a rep.

Cons: How far from airport, lenght of time to get the bus too and from the depot Length of wait - over an hour queing

Pros: the car was clean and as described.

Cons: The time it took to pick up the car. Hidden charges.

Pros: Nothing

Cons: I was never sent confirmation when I booked through discover cars so I didn’t have a booking number, couldn’t find the company to retrieve the car and then they wouldn’t refund the deposit I paid. Never received a reminder a day before which is standard in any other company.

Pros: Opening times made it easy to pick a car up late in the day. And prices were fantastic. Cheaper than getting a courtesy vehicle from a car garage.

Cons: Nothing. Excellent service. Will use again.

Cons: They do not answer the phone.

Pros: Good

Cons: The car need an addictive that we have bought then and request a refund.

Pros: The car was new.

Cons: The way of holding a deposit is very limited. The staff did not treat us seriously, they told us the wrong time of the shuttle going to Heathrow, so we waited at the bus stop for more than 30 minutes till we figured out the time was wrong.

Cons: Very disappointed to find out when returning car that shuttle wasn’t available to get to terminal 4 at Heathrow airport. Had to hale a cab as minimal assistance with public transport to get there from reception

Pros: The staff were very friendly and relaxed

Cons: Car rental location far away from London Heathrow and not with other car rentals at Bristol Airport so was difficult to find.

Pros: Faced issue with the AC. It suddenly started to emit hot air. Bit scared. Couldn't contact customer care on time.

Pros: Price

Cons: The car was unavailable when I got to my booking, I had booked the car for 12 and reached the desk at 12:55. There was only one agent and he was busy with two ladies who were there discussing their booking for 20 minutes, by the time he attended to me, he told me that my car was unavailable and his behaviour turned very rude and didn't help with another booking.

Pros: Very disappointed. We picked up from Heathrow two hours after our booking time and our car had been rented to someone else. This is not mentioned anywhere in the T and C’s. When we enquired for another car we were informed there were none available. We kicked up a mighty fuss and requested to speak to the manager and was eventually offered another much bigger car, which was double the price and consumed a lot more fuel. Message to Discover Cars…..please mention this in the voucher.

Cons: The car we drove was comfortable and clean.

Cons: car was not ready, lock was missing, was dirty inside, empty tank, unfriendly women agent by picking up

Pros: They did not give me a car because I was late, this was not mentioned in the terms n conditions, I did call them but they never answer the calls

Pros: New car

Cons: Length to get car. Only one agent. Not on airport site.

Pros: Efficient.

Cons: I paid for insurance through Discover Cars yet was pressed into buying more insurance at an extortionate price at Drivalia. This is something I am looking into and will take legal action if necessary. Air conditioning didn't work and I had to change cars after 2 days. Time spent returning car was excessive and was a factor in missing my flight, costing me £1000.pounds.

Pros: Nothing

Cons: They try to take as much money from you as possible and provide no help at all

Pros: Bad experience, punch of scammers , stay away

Cons: All, they kept me waiting for two hours after they cancelled my reservation and made new one for 3 times the original price.

Pros: Simple and quick check-in and check-out processes. Kind staff that is not trying to scare you into buying insurance that you do not need. Decent car.

Pros: Polite

Cons: Gouging…refused rental and chose public transportation for my trip.

Pros: Great service

Pros: Consultant was friendly, although impatient with my questions / queries

Cons: Lack of clarity of product and services sold. I paid for full cover through Discover Cars, only to be told by the agent that this was not full cover? His explanation was hurried. Out of "fear" I bought extra cover. Felt "sold" / ripped off

Cons: They were a little slow getting through the queue of people, understandable with the train strike causing more people to hire cars.

Pros: Complete rip off, I purchased full cover insurance but when I got there I had to pay another £400 to be able to drive away. If I hadn’t of been traveling for 18 hours and wasn’t so tired I would of told them to F..k off but It was late and I was desperate to complete my journey which was another 4 hour drive.

Pros: Raj was excellent. He helped me, encouraged my driving with a hybrid and helped me get a petrol car as I was nervous about the electric models. Raj is fantastic.

Pros: The people who worked there were kind and helpful.

Pros: It’s a car rental service that’s all they have going for them.

Cons: Never rented a vehicle in that condition ever. It was dented and scratched all over. Steering wheel shook as if the wheels needed balancing. It was a budget car and they took the definition of budget to a new low. Would never rent another car from them.

Pros: The check in was fairly quick

Pros: Friendly staff

Cons: No collection from airport LHR, no answer of phone. Car not ready, on arrival.

Pros: The agent was friendly and efficient

Cons: The condition of the car at pick up. Finding the credit card charges more than double because of compulsory insurance requirements

Pros: They ripped us off. They told us that they cancelled our reservation because our plane was late and said all they had to rent was premium cars even though the lot was full of small cars. Then they didn't give us a copy of the contract and said they would email it because the printer was out of ink. Later I found they also charged us $100 for cdw when we placed a $1500 deposit and said we declined it. Also their "premium" car wouldn't shut off half of the time. My husband had to try to shut

Cons: Nothing. I do have to say that the man who checked us out was nice. The man who ripped us off wasn't there when we returned the car.

Pros: Customer Service reps were incredibly helpful and efficient. They get top marks for their work.

Cons: The shuttle service is terrible and the location inconvenient. There are not enough shuttles to and from the airport, they did not run on a convenient schedule, and the timetables were confusing. Due to appointments and time constraints we had to book taxis to and from the airport. Because of this major issue we will not be using Drivalia ever again.

Pros: The process of picking up and dropping off the car was smooth. The car is fairly new and in good condition. There were no breakdowns during the trip.

Cons: The rental desk is a bit far from the airport. The car provided is not the one shown in the quote. The car is not very clean.

Pros: They basically did not provide the service as agreed as the car was not available when I went to pick up

Cons: Extremley poor attitude of the staff member at the counter. Vehicle not being available for pick up. Not providing an alternate vehicle

Pros: The guy Zaid being a human and giving us a solution when we thought we are left with no car.

Cons: Iva the girl at the counter was rude and could not care less that she has given the car we have paid deposit for and has no other car for us. Blamed us that we were not on time, even though we had booked two cars and had 9 people altogether she was not interested.first she said we can have one car the 4 seater that we booked and she had no other 5 seater even though it was booked and paid for, they messed up and blamed the third party agency that sold us the car, then blamed us no empathy.

Pros: One the staff

Cons: Car conditions

Pros: My car hat had a slow leak in the tire

Pros: It was the cheapest rental

Cons: Very slow pickup took over 2 hours, as described above. The piece of paper showing pickup condition was badly printed and almost blank so the random pen marks to register various prior scratches and damages on the car made no sense. The car only had a quarter tank of fuel so had to waste more time finding gas station to fill up before getting going.

Pros: Efficient pick up and drop off

Cons: Was a bit of a way out of the airport but worth the effort for the price!

Pros: Nothing

Cons: Nothing

Pros: They gave away my car and did not replace it. I advised Discovery that my flight was delayed but it didn’t matter.

Cons: The staff at Dravilia simply did not care, did not apologise nor did they try to resolve the situation in any way.