Drive4Move at Lisbon Airport

Pros: the car was great and clean

Cons: really long wait, worst I have ever experienced. arrived at the office after the shuttle bus 14.40-left with the car 16.15. unaccepotable

Pros: At desk, I was told that the insurance contracted was not good enough and that I should take theirs! I haven’t

Cons: The pickup was long timing (1h). Not good

Pros: The availability of other cars after loosing ours because of a flight delayed

Cons: We couldn’t reach any agent after working hours to try to tell about our flight delayed

Pros: Manager very helpful when I asked to exchange a electric car for a petrol one.Excellent customer service.

Pros: Nothing

Cons: Everything

Pros: The price

Cons: The hazzle of pickup/return away from the airport, and being dependent on the agency to pick up/ give a lift.

Pros: Personnel service

Cons: Cleanliness of car

Pros: Very friendly service at the time of pick up and drop off. Great jog!!

Cons: We renten compact SUV and received Opel Crossland. According to wikipedia, this is a sub-compact SUV. Can't judge others cars, but this specific one was a dissaster. Not only it was old, but the engine had so little power, that you could not accelerate past 60km/h going uphill in a highway. It would also start shaking going faster than 100km/h. The pickup guy at the airport didn't seem to be interested in being recognizable. No company logo on t-shirts or anything.

Cons: I booked a compact SUV and was given a small sedan (Peugeot 208). When I asked about my booked vehicle I was given attitude about them not wanting to send one of their cars from Lisbon to Porto and instead gave us a minivan which I refused since European streets are small and crowded. The lady said the Peugeot 208 is the only other car she would send to Porto. It didn’t look like a fleet vehicle. They chose to keep the higher security deposit even thought we got a smaller car.

Cons: Tried to make us pay for an old scratch. Luckily we took our own pictures when got the car. After a lot of argueing, they finally dropped the claim. Do not trust them and take pictures of every detail when you accept the car.

Pros: Good service, easy pick up/drop off, would use again

Pros: The first opel Astra had engine issues. Upgrade of the car Peugeot 2008 was great

Cons: Not my best rental experience. The first thing was a very poor customer service by Mrs Diana. I am not from here, her explanation about toll fees on different roads was confusing as hell, I kindly asked again, she was clearly annoyed as I understood her swearing in Portuguese while carrying pretty bad attitude. After I got handed a car which after 3 minutes started popping transmission light, refusing to go uphill. The “help-line” was helpless automated voicemail.

Pros: Was quite straight forward once I got helped. Everyone was helpful and friendly, especially lady serving me on checkout, guy giving me te car and the lady that checked the car back in was extremely friendly and helpful

Cons: Waiting to be served took long and the the waiting area is hot an lack enough seating.

Pros: Spoke English and not just Portuguese.

Cons: Charged extra for insurance. The car I was given had already done close 90K miles

Pros: Easy and they did not force me to get expensive insurance just paid a higher excess and that was it. Also hassle free return

Cons: We waited over an hour to pick up our car.

Pros: Steady service, no frills

Cons: Very, very slow pick up! Took us an hour to pick up the car and there were almost no people in the office.

Pros: I did not like their service, I didn't have any bad experience with any staff members, they were kind.

Cons: They were far and not easy to reach, they charged €5,000 euros to hold on credit card which I never saw such thing in my life, the car i booked wasn't available at all and they told me we do not rent this car and it's Discovercars fault posting cars that were not in their fleet, the car was extremely scratched and damaged which they handed it in as this condition.

Cons: Typical Portuguese unfriendly service delivery at the desk, 1h waiting for pickup, garage agents more human and helpful

Pros: We arrived and there was no one to meet us. We called the numbers numerous times and the automated answering machine said someone will ring us back. This is day 3 and we are still waiting.

Cons: Everything. Terrible service

Pros: Organised pick up (although had to wait 30 mins) and very eat quick drop off. If not had to wait a few minutes for the shuttle bus to their location. Good walk around car making notes of any minor scratches together

Cons: Had to wait 30 mins to be seen at the rental office but did they had ticket system and waiting room so not too bad

Pros: Very affordable if you wave their coverage.

Cons: Off airport grounds. Not open if flight lands early. Takes a while to check in and check out.

Pros: Friendly, helpful staff.

Pros: Reps did their best but no suitable cars were available

Cons: n/a

Pros: Disponibilité et accueil

Cons: Rien

Pros: Nothing, we did not accept the scam

Cons: They tried to scam us

Pros: Good value. Clean car.

Cons: Incorrect instructions about the airport shuttle.

Cons: I was expecting to have a deposit for the rental held against my credit card. I was actually charged $2400 Euro ($3700 CDN)which I have to pay the bill for now. I don't expect to see the credit for this before my bill is due. The attendant told me it was up to the financial department to credit the account and hopefully wouldn't be more than a week. I'll update later as to length of time for this.

Pros: I liked to location near the edge of the city. The car was ready for pickup, and the shuttle was efficient. The staff at the airport were very friendly.

Cons: The agent at the rental location seemed very stressed and very helpful. She insisted that the full coverage for which I had pre-paid was not sufficient and I absolutely had to purchase insurance from her. She was very annoyed that I did not purchase and assured me it would be a disaster should there be any damage to the vehicle, which, according to her, was all but guaranteed. The car was fine but I don't think it had been serviced recently.

Pros: Last year's service with Discovery Cars was excellent. I thought I was renting through them not Drive 4 Move

Cons: having to drop the car off a day before my flight because your office doesn't open until 8 am.

Pros: Car was clean and functional

Cons: We bought insurance through discover cars. The deposit that we had to leave could have been real issue if there was damage

Pros: Very helpful staff and accommodating.

Cons: This trip was excllent!

Pros: .

Cons: Terrible. Rude unhelpful slow service. Shuttle added 1hr each way and over an hour to leave with car. Huge deposit. Crazy pernickety re scratches. Hated this experience

Cons: I would have liked to return the car earlier in the morning in order to catch my early flight to Canada. But the office did not open until 08:00. That caused us some stress which we'd rather have avoided.

Pros: The shuttle to and from airport. The ease of return.

Cons: I booked the car rental with our joint account credit card. My spouse listed as the primary driver. This credit card provides insurance on rental vehicle. At the pick up office- my spouse could not remember his PIN. I offered to pay with my card- the same account- we were told we could not use this card now. We had to use a different card- which did not provide the same coverage and so we had to pay for the insurance. This really increased the rental. This does seem right.

Pros: Stuff people very friendly

Cons: Knowledge

Pros: Staff very knowledgeable and courteous.

Cons: It would be nice to rent a car that was a little older with some scratches. In Italy we are very comfortable renting a car with a few scratches and dents because you can return the car with scratches and dents up to 3 inches, which seems reasonable. I understand Portugal does not do this.

Pros: The return of car at end of rental was quick and efficient.

Cons: When problem occurred with rental car Lisbon office stopped answering phone at 4 pm although literature with car stated open to 8 pm Sunday.

Pros: 1st car had defective tire that led to the need for car replacement because tire was unsafe- 5 gashes on the tire. we changed our car in Faro and we’re very pleased with the service in Faro and on returning the car to Lisbon.

Cons: At Lisbon the pickup agent was forceful about purchasing added insurance even though we provided an insurance lettter from our credit card company.

Pros: Nice service and paperless.

Cons: Pickup not at the airport.

Pros: rude people and lack of professionalism, they do everything to make us lose our deposit. robbery. very disappointed with the entire service in Lisbon. I don't recommend it to anyone.

Cons: rude people and lack of professionalism, they do everything to make us lose our deposit. robbery. very disappointed with the entire service in Lisbon. I don't recommend it to anyone.

Pros: N/C

Cons: The way they charge & expensive

Pros: The service provided upon pickup was awful. We had to wait over 40 mins for pickup with a family with young chicken and after we got into the van 2 men pushed in and once we got to check in the men went to the front of the line and there were many issues with them while we and the young family were forced to wait for over 50 minutes. Once we got to the desk the agent refused to honour the quote we received from discover cars for insurance and gave us a figure 3 times as much! The agents were

Cons: Rude. The car was reasonably clean but the front windshield was filthy and the air pressure light and wrench were on the whole trip

Cons: Hard to talk with a human

Pros: Agents were prompt, courteous and thorough.

Pros: Very good

Cons: Maybe about communication, I tried to call them few times and was very hard to someone !! The rest was all good , I recommend them .

Pros: Voiture pas très propre à l'intérieur. Frais d'assurance a payé en plus alors que nous avons payé chez Discovrycar. Pas de navette pour aller à l'aéroport !!! Obligé de prendre un huber pour arriver à l'heure à l'aéroport !

Pros: See above.

Cons: See above. The car we were given had the passenger airbag switched off and we couldn't find out how to change that.

Cons: Pick up was a bit chaotic. After a long wait they gave me a car with a broken light. I had to claim that was not acceptable and finally they replaced the car.

Cons: It was very unclear where to look for the representative in the airport

Pros: nothing

Cons: the employees lied(about upgrade car,do not provide info,didn't answer to email.....

Pros: Zeke our shuttle driver, he was amazong, friendly and professional. If it was because of him I would rate this company a 10 unfortunately everything else including q the rest of the customer service associates was not a good experience . He went above and beyond plus we witnessed him outside of work helping someone in need as explained above

Cons: Everything else (besides Zeke) there was to many "extra" costs that I was not aware off once we got to the counter. It seems like they were trying to take advantage

Pros: Never again

Cons: Never again

Pros: Agents at pick up excellent. Great value for this car.

Cons: Rude meet and greet agent. Had early flight was there shortly before 8:00 am and returning one day early, agent at return was rude because we walked into office 2 minutes before 8:00 am. All she had to say was that she would be with us shortly. No need for long face saying NOT OPEN!! WAIT OUTSIDE!!

Cons: Picking up the car that day was very delayed!

Pros: The people were friendly especially at the airport and the driver of the van.

Cons: Fast and efficient pick up. Also flexibility. They assured us that we would get our car even though our plane was late. The gentleman at the airport- Sean I think- was amazing.

Pros: Picking up the car, service good and friendly service. Good information provided.

Cons: I delivered the rental car, it was fully checked, fuel checked, everything was fine No Damage. I paid €63.30 for Tolls but NO REFUND of the €1599.00 they Charged my Credit Card, which is related to Car Insurance. Why was my Credit Card NOT credited and money refunded ?

Pros: Everything went smoothly for the paperwork. It’s appreciated .

Pros: Having carried out the online check I waited 30 minutes before being seen. Once seen I was no quicker because I've hired several vehicles off them so they have all my details.

Cons: Car supplied had significant damage to front of car. I am used to scratches dents etc but the cars front bumper kept moving the hire cars rep said " yes it moves but it's still attached"

Pros: The representative in Faro was pleasant and understanding. Also, in Lisbon where a lady was rude, there was a gentleman who came to our rescue and helped us out with checking in I was led to believe doing the online checkin would expedite the process. It didn't.

Pros: Nothing

Cons: Long wait, slow agents, overcharging for every little detail they can find

Pros: Nothing at all.

Cons: Everything.

Pros: To be there when dropping off car as they promised

Cons: Had to wait for an hour to pick up car

Pros: From this experience, I would not recommend or use this service again

Cons: The check in process, no system or control. The front desk is left to maintain the office, and there is no professional or management personnel in attendance.

Pros: Overcharged on damage. Damage charge was €249 and they added taxes of €120

Cons: Charged me for minor damage that was there previously. I was in a rush to get to the airport with my family so did not have time to debate with this fool at the return desk.

Pros: My flight was cancelled and drive for more showd no flexibility in altering the booking. They didn't respond to my request for a number of days and I couldn't get through via phone. Very poor service.

Pros: When returning the car made mention of the reason of a earlier return because of the surcharge and the person that dealt with me was very apologetic took on board my comment and even said that he would share them with management.

Cons: Long waiting for car pickup and not very friendly lady that dealt with me contrary to the young man that dealt with the return that had excellent customer service skills.

Pros: Rapidez no atendimento e qualidade do veículo.

Cons: Nada em especial.