Drive on Holidays at Faro Airport

Pros: car is quite new

Cons: tyres are not checked for the correct pressure

Pros: Friendly and efficient.

Pros: Everything was great.

Cons: Nothing

Pros: Easy drop-off

Cons: The pick-up was very fast, I would have appreciate to get some more time for being fully informed about the condition of the vehicle ( checklist ). Also, the amount of the deposit paid is very high .

Pros: Excellent company we have used three times.

Pros: Very polite and efficient

Pros: Quick and easy pick up and drop off

Pros: The process of pick up from shuttle bus to driving away was painless

Cons: I had hedged on my time for pick up and the facility made me wait until the precise time I booked the vehicle. Overall though whilst a little frustrating the wait was only 20 minutes or so.

Pros: Pedro Lopez was great. He explained everything clearly. He was excellent.

Cons: We arrived at a busy time. Despite the number of staff serving customers, it took a while to be seen

Cons: 30 euro charge to return before 8am, when the car rental agents were all in the office anyway, and customers sat outside and waited

Pros: Good service and. Lose tomairport

Cons: They hold 75 euros for potential toll use for a long time. This is too high in my opinion

Pros: Efficient and well explained of all the options available.

Cons: Car different to that requested but not a major issue.

Pros: Polite, helpful and efficient

Pros: Great staff

Cons: Pickup takes too long and uses a bunch of paper that other companies do not, especially as a regular customer.

Cons: Only the delay. Booked car for 13:00 Arrived by 14:00 Car not ready, had to wait, finally left at 14:45

Pros: Great value

Cons: Pickup spot a bit confusing and hard to find. It’s in the middle of P4. Shuttles come by itself.

Pros: well organized,

Pros: Easy to read paperwork, even with translation to my own Dutch language

Pros: Speed of service by representatives

Cons: Queueing to speak to representatives

Pros: Super easy, no hassle, friendly

Pros: they changed the car with no issues and accepted that the first car was unacceptable and dangerous

Cons: the very poor condition of our first can and the requirement for an oil change and service on our 2nd car

Pros: It was an easy process

Cons: There were not too many reps in the evening and way too many customers, we had to wait a very long time, because the other people didn't have anything prepared, while we had online check in done. Once we got to the desk, we were done in 10 minutes. But we waited about 40 minutes. Very annoying!

Pros: Everything was seamless from getting picked up airport and back again. Excellent service from all staff

Pros: Helpful and efficient service

Cons: Would have liked Satnav in the car

Cons: Insurance cost way hiher than rental cost!

Pros: I am very pleased with the service received .

Pros: Fast efficient. No high pressure up selling.

Cons: Drive on holidays not labelled clearly! Look out for Minimar

Pros: The value and service

Cons: Lack of instruction and distance from the airport

Pros: Efficient shuttle

Cons: Very long picking time. No prio information about tall fee.

Pros: You shouldn't make your agents force people to purchase insurance they already have... disappointing

Cons: The Personell were great, the upsell was theft

Pros: Once we got to office they were v quick and quick on return to

Cons: They held 3300€ on th card I felt this was a lot most others are less

Pros: Team was great.

Cons: N/A

Cons: Difficult to find the van at the airport as the name on the van was different from the name show in the car rental voucher.

Pros: all good

Cons: all good

Pros: Pick up and drop off was amazing and car was good.

Pros: Not much will not be back.

Cons: I wish I had read reviews prior to booking with this company. They are a scam

Cons: Charged me €72 for toll roads which we never used. It supposed to be blocked but they made a mistake and charged it. Tried to mail and asked for a refund but no answer.

Pros: Nice clean new cars

Cons: Couldn’t use the app to check in details before arriving

Pros: Car was full of damages, change oil light came on during a three day rental, rude staff upon drop off, charged 380 euros to my credit card without my approval. Avoid this rental agency.

Pros: Drop off was smooth, The availabilty.of dtop off officein out of hours to suit the early flights!

Cons: Pick up.took over 40 min. Thete was no.car available with petrol i side!!!! We got one with 1.5L !!! This is impossible, after the lengthy puck up we had to.find petróleum station and fill up, How can you be sure to give it back with such a sm amount.of petróleum? For safety we filled up and had to give back 15L ! We need ourmoney back! €30!

Pros: The staff are great to deal with.

Cons: The car wasn’t as good as I’ve had before. The tyre pressure warning light was on. The drivers mat was in such poor condition that it constantly got stuck under the pedals. Plus the petrol tank wasn’t full as stated on the paperwork.

Cons: unclear rules on payment

Pros: Nothing

Cons: Everything with this company was hard work. Didn’t even give me the correct address for dropping the car off. Almost left me and 4 children stranded in Portugal at midnight. Absolute shambles of a company No information about where the shuttle was located. Turned out to be a little minibus at the back end of the car park.

Cons: Additional costs.

Pros: Good car good servce

Cons: Large deposit needed was not convenient - had to clean the car before return was highly unusual

Pros: Good service

Cons: The car electronics went crazy on the motorway - Speedo stopped working, multiple warning lights, indicators coming on by selves etc etc. had to get a change of car but instead of dropping me a new one I wasted a day of my holiday getting it picked up and a taxi back to Faro to pick up a new car. With no refund for a lost day! Expected better.

Pros: The Modiva rental return employee in Lisbon helped me use Uber for the 1st time to call a ride as needed to head back to a restaurant. The Seat Leon was a pleasure to drive and good on fuel.

Cons: One of the Modiva employees wouldn't help me call a taxi in Lisbon after my car rental was done.

Pros: Staff were fantastic at pick up and drop off.

Cons: Nothing

Pros: Great rental price

Cons: High security charges held on your credit card

Pros: Efficient service despite being very busy at pick up. No quibbles on drop off.

Cons: Several damages on the car.

Pros: Very quick, friendly and easy. Wonderful would 100% recommend

Pros: Everything, from booking to dropping the car back I cannot fault anything and would recommend Drive on Holidays to anybody looking for a hassle free experience.

Pros: Good value and friendly.

Cons: Delayed flight meant late pick up fee. Not DoH fault but it would have created extra loyalty to waive that fee

Pros: Quick, efficient, helpful

Pros: Staff

Cons: Nothing

Pros: Louisa was greatly

Pros: Absolutely brilliantly easy from booking online to drop off.

Pros: Very good customer service, good to be able to call someone when we had a problem to contact the rental company

Pros: Nice car. Nice staff

Pros: Was very easy to use, staff were great

Cons: Pressured int taking more insurance

Pros: Smooth transaction, easy pick up and drop off

Cons: Nothing

Pros: Competitive price, very quick pick up at airport and no waiting when we got to office

Cons: Additional service charge for using Tolls in addition to the toll charge

Pros: Maps wouldn't work and couldn't find directions.

Cons: Il y a confusion entre Discovers car et Drive on Hollidays. les 2 n'ont pas les mêmes informations?

Pros: Their Faro location is very convenient for returning the car and shuttle service was quick and ran every few mins. Team were also very friendly

Cons: Would prefer full to full instead of same to same fuel policy

Pros: Very friendly and uncomplicated

Pros: fast and professional

Pros: Fast and friendly.

Pros: Het inleveren van de auto.

Cons: Te kleine auto, en het duurde zeker 45 minuten voor dat wij de auto kregen, een paar Portugese die in de zelfde bus zaten als ons kregen voorrang ook op mensen die daar al stonden te wachten zij waren dus in 15 minuten klaar!

Cons: Make sure you take a photo of the fuel gauge and get it to that mark before you take back.

Pros: Close to airport fast service

Cons: Nothing

Pros: Everything!

Cons: Nothing!

Pros: Convenient easy friendly service

Cons: All perfect.

Pros: Excellent all round

Pros: Excellent as always

Cons: The out of hours extra charge

Pros: friendliness of all staff

Cons: took too long to process

Pros: New car😀, and good service

Cons: Professional and kwik

Pros: No hidden costs

Pros: Friendly, helpful and very efficient

Cons: Nothing

Pros: Easy pickup and drop off. Agents were polite and efficient.

Pros: The agents were very helpful and quick

Cons: The cost was much more than it was supposed to be.

Pros: efficiency and courtesy

Cons: the car was a bit too old and the maintenance wasn't really well done

Pros: Very cheap hire cost and ease off dropping off

Cons: Time taken to pick up the car.

Pros: Hassle free efficient car hire

Pros: Not enough informed

Cons: Not clean

Pros: friendly and efficient with a no nonsense check in and check out. Car in very good condition.

Cons: This is not a dislike,just a suggestion . As cars now have lots of "features", it would help if either a car manual or some simple instruction material on use of on board computer screen and things like cruise control and where to find the catch for the petrol and the bonnet was left in the car. It tool 20 minutes and a lot of searching to figure out how to open the bonnet and fill up the washer reserve. And I never did manage to use the cruise control on a long motorway journey.

Pros: They provided a literally new vehicle.

Cons: There was a hidden cost which I could not see online before the day of the rental. They set up an extremely high excess wave limit, then introduced me another c.200 euros can eliminate this excess amount. I had to choose to pay 200 more since they allocated me a new car, any small dent would be blamed and claimed if I did not buy this option in.

Pros: Hassle free staff easy to deal with

Cons: Nothing

Pros: Personal transport from airport to Office to pick up car

Cons: High credit limit on credit card required to book the vehicle

Pros: Everything was very easy from pick up to drop off! Everyone spoke English and was super nice & professional. They are located about a 5-10min shuttle ride from the airport. Easy to find the van at outside the airport where they said they would be & dropping the car back off took about 15 minutes at most. Highly recommend & would definitely use them again.

Pros: I loved everything!

Cons: There is nothing to complain about. Good job guys

Pros: The dropp of exceeded expectations. A completely different reception than when we picked up the car. Perhaps our email to their support had been taken seriously.

Cons: When we were done with all the papers, we got the key to the car. I then drove the car outside the car rental office to check the condition. We then discovered several scratches and other damages. Went back into the office and asked a clerk to explain the damage report on the contract which was in Portuguese. He had no interest in this. Then asked him to come out so we could inspect the car together. He then said I could take a video of the car. Taking pictures of a black car in bright sunshine

Pros: Professional and fully explained

Cons: Fast and thorough

Pros: Very friendly

Cons: The high pressure sales pitch to buy extra insurance

Pros: Staff didn't try and force your own insurance on us as we had paid for extra cover through discovery

Cons: We were half an hour early bringing the car back ie we arrived at 4am rather than 4:30am and were told we had to wait until 4:30 before they could deal with the paperwork. In the end they did it at 4:20.

Pros: Pick up procedure was efficent

Cons: That they have kept 70 euro of my money from 26th January until todays date having been written to and phoned twice asking for return to be made and lies told regarding repayment.

Pros: Regular shuttle from airport to rental office. Plenty of helpful staff. Virtually new car. A very efficient operation and very pleasant staff.

Cons: Nothing!

Pros: Everything

Cons: Nothing

Pros: Their choice of cars.

Cons: Because the plane was late I was charged over 30 euros extra.

Pros: Efficiency of service and very pleasant staff

Pros: I have rented frequently through Discover Cars and highly recommend them for their service

Cons: A

Pros: Very accessible. Staff courteous and efficient. No delays. Third time we.have used Drive on Holidays in past year. Would recommend them.

Pros: Efficient and thorough!!

Cons: I paid for a gps and it took a service associate 40 minutes to get my destination I was driving to register but then it never worked again. Even a car dealership couldn’t get the information to register. I should be reimbursed for it!!! I bought a SIM card for my phone so I had navigational aid.

Pros: It was efficient.

Cons: They still encourage you to take their insurance plan although I had obtained the Full Coverage option.

Pros: They weee easy to work with and return was super simple considering it was offsite . The rep was amazing

Cons: Pushy to take additional insurance even though i had insurance thru yourselves . Trying to force a lower deductible premium on the $1500 deposit.

Cons: No assistance given as to features or operation of controls ie. what switches did what etc.

Pros: Plain good

Cons: Nothing

Pros: Efficient, friendly, caring

Pros: Courteous and quick

Pros: Efficient and friendly

Cons: Nothing

Pros: Customer service

Cons: As a suggestion it would be useful to have a car loyalty desk for regular customers

Pros: price and good shuttle

Cons: long time picking up/dropping off.

Pros: Prompt collection from airport

Cons: Faultless

Pros: So professional in every sense

Cons: Nothing

Pros: as above

Cons: all was good - but would be even better if all onsite at the airport

Pros: Pick up and drop off from and to the airport

Pros: Insurance scam

Cons: Insurance scam

Pros: Everything went on according to the information in the voucher except tolls amount that I have been thought I paid but it was just for a device, because of lack of my knowledge.

Cons: They have been disabled some features of the car like cruise control and lane assist that was very annoying in motorway, I think it's because of the safety for new drivers but it's not a good reason for me.

Pros: Friendly and Efficient

Cons: I originally reserved the vehicle through a third party agency which complicated matters and I decided to abort the original booking

Pros: Very friendly great service. Would definitely use them again.

Cons: Nothing

Pros: nothing

Cons: trying to get as much money as possible

Pros: Quality of car. Ease of return

Cons: Wait time to collect car

Pros: Nothing

Cons: So slow in airport transport and car collection, very expensive, for 3 hours charged £26.

Pros: very efficient and polite

Pros: Great to get second driver free

Cons: A little more effort than on airport rental but shuttle is quick

Pros: Citroen C3 good quality car. Really pleasant staff.

Cons: Nothing

Pros: I loved the service. Thank you

Cons: Car not full and no windscreen clean fluid. Windows and mirrors very bad clean what makes very difficult to drive with the sun glare. Beside this everything was amazing.

Pros: The process went smoothly overall.

Cons: At the rental facility, someone should take the time to go over the features of the vehicle, as some foreign tourists aren't familiar with european vehicles. It was obvious that the attendants wanted you out of their as soon as possible. There wasn't a vehicle manual provided either. The driver seat in this vehicle was extremely uncomfortable.

Pros: Frankly not much. I am a frequent traveler and I have Hertz President’s Circle and Avis Preferred status…nothing about this experience was seamless it up to current par of the industry.

Cons: I was not aware of HOW budget the rental car company was and the whole process was “nickel and dimed” the whole way. The staff was friendly…enough but the car was NOT as advertised (a base model BMW M2) with no bells and whistles and yet I had to pay a $4200 euro deposit for a “luxury” car…no rear camera, No seat warmer, etc…multiple transactions for basics that you don’t have to deal with when using Hertz or Avis…will definitely not use your company again.

Pros: Very straight forward, professional

Pros: Good service, good car, good value for the money.

Cons: They charged extra for returning at 7 instead of 8 because "not office hour", even if the house was full of people, Just a way to milk extra money. However, the overall price was so low, that it was not a big problem.

Pros: Good value but providers are very variable

Cons: First company was terrible (RecordGo). They forgot the child car seat we had requested, we had to put in ourselves with no help, no installation instructions etc and was told that an external company fitted the seats so they couldn't help. We know from friends using the same company at the same time that this was not the case. We spent extra for a premium vehicle similar to Alfa Romeo Stelvio. There were plenty available but we were given a Citroën. In our opinion, Citroën are not premium cars!

Pros: Nice car and smooth pick up and drop off

Cons: forcing you to hold 2500 EUR on a credit card or pay add ons for insurance

Pros: Quick check in / drop off

Cons: Difficult to get through on the phone to extend the hire by one day

Pros: nulla

Cons: La mancanza di serietà. Mi sono rivolto a loro perché cercavo un mezzo (un van 8 posti) , che mi è stato prima preventivato ad una cifra, poi quasi triplicata. E quando, con diverse difficoltà date dalla distanza dall'aeroporto, mi sono recato presso Drive on Holidays, ho perso più di un'ora del mio tempo per non avere il van (con la solita scusa di un incidente avvenuto poco prima) e mi sono state consegnate due auto ad un prezzo più che triplicato rispetto al prezzo di mercato. Una vergogna!

Pros: They were efficiente and polite.

Pros: There was someone with a sign at arrivals who told us where to go, really perfect! Very kind employees behind the desks, no pressure for other insurance. Normal and customer based way of handling us.

Cons: It took I think 45 minutes before we got our car. A lot of people arrived at the same time as us to pick up the car. I don’t think they could have changed anything about that, all desks were open. But we had to travel for an hour so we would like to leave quick.

Pros: They had me on record from my last hire with them

Cons: Nothing

Pros: They met us at 5am with no issues.

Cons: N/A

Pros: Quick and efficient

Cons: Misunderstanding led to not getting car i booked.

Pros: The service was good but the vehicle was in a poor state. Every panel damaged and the windscreen wipers were shredded!

Cons: As stated above - the car was in quite damaged on every panel!

Pros: Value for money. Practically new and reliable car. Economical. Clean. Excellent customer service.

Pros: The drop op station was very organized compare to the picking up

Cons: The lady in the reception tried to sell us the insurance although we purchased it with discover cars and it felt a bit like a scam actually. We ended up only leaving the deposit and not purchasing insurance with them and every thing went well.

Pros: Excellent service

Pros: Efficient and professional service

Pros: New car

Cons: false representation of the insurance. see comments on first page

Pros: Price was good! Nice people attending at the desk.

Cons: Can not think of anything I did not like.

Cons: Car was 3 years old and a lot of previous minor damage which needed to be carefully noted

Pros: sincere friendly service, no pushy sales bahaviour

Cons: The office watercooler had no cups, its the only thing I can think of

Pros: Friendly

Cons: No screen wash in car: it was completely empty. Didn’t accept American Express. Tyre pressures dangerously low. Underpowered and uncomfortable Citroen C3.

Pros: Friendly and not pushy

Cons: Queues. But that’s fairly normal I guess

Pros: Ease of picking up car

Cons: Our car was a bit dated as it was an older car but it was ok for 5 days.

Pros: clean car clear information on how to go to the agency

Cons: - Long time spent a picking up the car - Additionnal feel of 18 euros for Highway device that were not listed or mentionned on discovers cars. - Agent insisted very heavily using scare tactics on selling additional insurance, knowing that I took the whole package on discovers cars. I had to call discover cars that clarified that the insurance taken on discovers cars is enough. This experience was not enjoyable at all.

Pros: Very nice service and airport transport.

Cons: The front window was dirty/oiled from inside, we had incorrect tire pressure - to low and car was not fully tanked with week quality petrol. The car was of a lower segment than booked. Very high deposit. car - 50 days for inspection.

Pros: Very Efficiënt, fast and friendly

Pros: No hassle

Cons: Nothing

Pros: There was just one person that was helpful he helped load my car and tried to link my phone, he couldn’t speak Amy English but was very helpful.

Cons: P4 is quite a long way from arrivals, we had lots of suitcases and children. The car hire company drive on holidays tried to give me a much smaller car than I had paid for! I had paid for a car that would accommodate 5 people and 4 suitcases! The full insurance without excess was extremely expensive! I ordered two large cars for my family holiday and in total it was almost £3500 for two weeks car hire! Disgraceful and considerable significantly more than quoted! I will not use again.

Pros: Very polite & efficient thank you

Pros: Friendly people

Cons: I chose a diesel for a reason so I expect to get a diesel when I get there. I know the model is not guaranteed and that is fair enough but when you book a diesel instead of a petrol it should be what it happens.

Pros: Relatively efficient

Cons: Expensive insurance

Pros: Very friendly, very helpful. We met Marcus when we arrived and I had an issue with my credit card. He helped us sort it out and spent almost 2 hours out of office hours in doing so

Pros: Perfetto il recupero nostro in aeroporto, la lo staff alla reception per la consegna e il ritiro! Davvero impeccabili.

Cons: La macchina non l'ho controllata dentro al cofano, ma lo consiglio, per fortuna è andato tutto bene, ma avevamo il tappo dell'olio aperto, si è rischiato di fare danni grossi all'auto. Probabilmente è dovuto all'azienda che collabora per la pulizia. Per fortuna avevamo l'assicurazione completa. Altrimenti erano cose in più da pagare..lo staff nei miei confronti si è comportato molto bene!! Un'altra cosa, l'auto che dovevo ricevere (Peugeot 308) è stata sostituita con una panda. Non bene

Cons: They didn’t agree about the contract between us furthermore they forced me and other clients to pay extra i was standing there shocked how they didn’t care and kept saying No No No! They price you pay for the full insurance its for the agency but that has nothing to do with us we are the owner of the car and we have own company roles otherwise we will deduct all deposit depends from 1500-3k€ depends on the damage.Then they offer 3 high prices 271€ 291/cov)with deposit/ 360€+ full cover+ no depo.

Pros: Nice people. Very friendly and mostly efficient

Cons: Car had warning lights on all the time. Windscreen wipers were terrible. Needed replacing

Pros: Friendliness and efficiency of the staff

Pros: Everything. I/we have rented hire vehicles for many years & with all the larger companies & our experience with Drive on Holidays was the best.

Cons: Not receiving a full tank of fuel (full for full)

Pros: Very kind, very quick, very professional

Cons: nothing

Pros: Reasonable service

Cons: High mileage on car. Clutch and gearbox poor. Refuelling at 7/8 level is poor practice

Pros: Did not, I payed almost €1000 for a car that doesn’t have a CarPlay. When I raise the concern they were adamant it was kind of my fault.

Cons: Customer service was extremely poor! See above comment

Pros: Super

Cons: Nothing

Pros: Very quick to find reservation and ladies were very helpful to make sure that I got the diesel that I had booked.

Cons: Nothing.

Pros: Friendly staff and efficient service

Cons: Nothing really

Cons: The car was not clean at all. Sand ,shells and torn off papers were found in the car. We cleaned it ourself at home.

Pros: Provided with a brand new car at an excellent price

Cons: Big queues at the rental desk and very slow service picking up the car, drop off was easy and efficient but then 2 hours later had an missed call and email chasing us asking us to drop the car off

Pros: People were nice and helpful

Cons: It wasn't clear where we should go at Faro airport to get the shuttle to the pick up spot. It needed better signage

Pros: The only positive was the car

Cons: The added cost they put on when you get there. I was quoted 80 euro ended up costing 200 euro. They quote one thing on your site and then once you are there and they know you can’t get out they add on a lot of extras and tell you they need 1300 euros from you for hold money

Pros: Very friendly staff at Drive on Holidays at Faro airport, open and transparant not trying to push you into insurrances or extra’s. Highly recommended

Pros: Efficient and fast rental car provider. Professional staff.

Cons: Everything was good and efficient

Pros: Really good service.

Cons: It was slightly confusing getting the shuttle to Drive on.... the pick up for the shuttle is is parking lot 4 at the far side of the airport from the other car rental places, but its only a 5 minute walk or so.

Pros: Friendly service provided by rental agents

Pros: Excellent service from start to finish

Cons: All was good - no issues at all

Pros: Friendly and efficient welcome and everything explained in detail

Pros: You gave me the car I rent, not a similar!

Cons: Levei of information and clarification provided by the attendant (Mrs.Marina).

Pros: Marissa on reception was excellent

Cons: Pushiness to sell extra insurance

Pros: Very friendly and efficient

Cons: Collection point at P4 car park Faro airport is a bit chaotic.

Pros: Quick and Easy

Pros: I had booked the wrong dates by mistake and needed to collect a car on the day I arrived in Portugal for a holiday, the representative on the phone was very helpful and sorted me out with a car straight away with not extra cost. Top service

Pros: The service and car were fine.

Cons: All firms, naturally, try to sell additional insurance and other things. When declined on the booking form I would like to see, in addition to "I'll take the risk," the words, "No thank you, I have insurance," which I do in the form of an annual policy.

Pros: So much quicker and easier than other rental companies we've used in the past. I was slightly sceptical of the affordable price, but they were fantastic. Knowledgeable, helpful staff from the pickup to drop-off. Wouldn't hesitate to use again.

Cons: Be aware the main driver needs to pay a large deposit that needs to be made on a credit, not a debit, card.

Pros: Would not recommend.

Cons: It was appalling that there was one charge after the other despite our online booking with fully comp. The excess was only payable with a credit not debit card, and not putting 2k euros on a British credit card meant essentially being obliged to pay yet another fully comp fee of over 100 euros extra. Car seat charge (not visible online) we’re double that compared to other companies. Given late evening and outside of airport we paid the extra price but I will not be going with this company again.

Pros: Everything esp. Erika, Martha and Marina who we'd met numerous times over 4 months whilst extending the rental of the same car

Cons: no issues

Pros: Nothing

Cons: This company are essentially scam artists

Pros: The return was efficient and pleasant. We were in and out in very quick time and on our way to the airport.

Cons: The credit card issue. We will be pursuing this with Mastercard. No one else in Portugal had issues with our not having a PIN with our cards.

Pros: The car was in decent shape and easily accessible.

Cons: The pickup agent was pushy about extra insurance. The insurance which we picked up through the website didn't cover additional drivers

Pros: Fast friendly pragmatic

Cons: Couldn't keep the car for longer

Pros: polite, frenly

Pros: Lovely car, very helpful staff

Cons: Nothing

Pros: Had a deayed flight and would not accommodate for the late pick up and charged us for not picking up our rental on time

Pros: Dropping the car off !

Cons: Hidden charges that are not explained when the car was booked.

Pros: Dropping off the vehicle was quick and easy.

Cons: Pressed me on taking their extra insurance

Pros: Very helpful!

Pros: honest, reliable, value for money, friendly and professional staff

Cons: n/a

Pros: Very polite and efficient

Cons: Good product at a good price

Pros: Friendly staff

Cons: Computer system perpetrating fraud on customer

Pros: Quick and easy on collection and drop off Newish car great value

Pros: Forced me to take their cover worth£98 and gave car that had dents and scratches everywhere. More than an hour to hire the car. Only opens at 8 am. Early drop off cost you extra

Cons: Force selling their costly insurance. Not accepting the full cover taken in UK.

Pros: Fast and efficient with a good quality car at a good price.

Cons: Nothing.

Pros: at least the return was easy

Cons: having to pay twice for excess cover because I didn't have a credit card (they don't exist in France)

Pros: Quick ness

Cons: Trying to up sale insurance

Pros: Friendly professional trustworthy

Cons: Wanted to keep the car for longer (but there's not much in branch they can do)

Pros: The road side assistance was very good.

Pros: Excellent in every respect. Fast transport to nearby rental office, efficient, friendly staff, good car, simple and fast return process.

Cons: No problems.

Pros: Efficient and helpful.

Cons: Pressured to buy additional insurance.

Pros: Very efficient staff, no pressure to buy extras and honest inspection of car at pick up.

Cons: Nothing.

Pros: everything

Cons: nothing

Pros: We had originally booked a 6am returning had paid an out of hours surcharge for it. When we changed the time to 8am they reimbursed us with no problems. To have a second driver with no surcharge was excellent.

Pros: Convenience of one way rental and proximity to the airport location

Cons: Customer service was not responsive

Cons: When we booked the car it said that everything was included in the price. But when we were going to pick up the cars we needed to pay extra for the highway taxes. Would have appreciated if that information was told before.

Pros: Friendly and always helpful

Cons: na

Pros: NothingThey never go to the reservation service for insurance, just keep my money. I travel back to US, work and recover then try to get discover cars to fix the insurance issue and get my $500 returned. Discover cars does not have any method to contact them if it's been 30 days since your reservation was ur confirmation # does not link you to any services. Accident was not my fault. I'm out for insurance i paid for and another$500. 2 months later still no contact!

Cons: They didn't go to reservation source for insurance coverage I'd already paid, just made me pay$500 according to their policy pending outcome. 2 months later no information, no money returned, no emails. No resolution. They Had my money and that's all they wanted.

Pros: Staff were efficient and can speak english for communication.

Cons: Over charged for lare collection.no amount was informsd to me before.

Pros: Every staff member provided excellent service. I needed help due to mobility issues & all the staff took care of my needs.

Cons: Nothing.

Cons: I had a terrible experience with Drive on Holidays. I waited for an hour in a car park at the airport for the shuttle bus to the rental desk in the midday sun with two babies. There was one 7 seater shuttle 'bus' with a small boot going backwards and forwards, and a huge cue waiting. There was no cueing system or communication from the shuttle bus driver, it was very badly organised. I will not be using this service again

Pros: Didn't like much

Cons: Service was amateurish, focused on overcharging clients wherever possible. Not service oriented. Car was dirty with lots of damage. Policies are unreasonable and inflexible. Worst car rental service I've ever experienced worldwide

Cons: Its a detail, but i would prefer a cleaner windshield.

Pros: frendly professional

Pros: Car was good although I requested an automatic on your site

Cons: Far too pushy with the liability insurance even though I told them I already had it with you.

Pros: Customer service - really important when you have been travelling all day and you are very tired.

Cons: Nothing - they were great.

Cons: Orange tire pressure light was on, empty washing fluids-and at rental they didn’t have those services. Car had some scratches and was little bit unclean. Worst part was the wrong address at Lisbon airport drop off. Navigation in the car could not find the address provided in the rental agreement. Then we called office and they told us to inside terminal to Vodafone to drop off the car?!? There we found one person who had some idea where to drop off car off the airport. It took us 1.5 hrs!!!!