DRIVUS at Casablanca Airport

Pros: Friendly staff

Pros: Friendly and supportive employees

Pros: It was good service

Cons: I did not like that when reserved the car I pay by American Express card but at the pick up I could not pay with same card that I reserved . Also they give me the car with no gas I had hard time finding cas station

Pros: The car was new with low mileage and price was very reasonable.

Cons: Tank was nearly empty when I picked up the car (fuel light was on). I was late picking up the car because of delayed flight and difficulty finding the rental desk and the lady said something that she was about to cancel my reservation eventhough it was still an hour until closing time, delayed flights are nog uncommon and I had sent messages that I was on my way. Drop-off location was not sign-posted.

Pros: The Service and the ease of pickup and delivery. Big thanks to Mustafa and Najib

Cons: Non

Pros: Friendliness, Fastness & Good communication skills by Drivus team.

Cons: Car at delivery had no petrol anymore had to wait for drivus team to fill it up!

Pros: Horrible car horrible service

Pros: Different kind of car

Pros: DRIVUS has friendly & welcoming staff. The price for rental was reasonable and affordable. I'll definitely recommend it to others from this regard.

Cons: 1)The deposit was too high, 2)payment by credit card declined even if I used the same card the same day, this cost me 3hrs of wait+$400 of international call time to my bank, 3)I had a small collision 4 which I was over charged, 4)the car was hit and repaired before but I was lied to by saying it was brand new. According to the 3 mechanics who examined the car after the collision, the previous damage made it easier to be damaged again though the collision was tiny. Their estimate 800dh vs 2000dh

Pros: Nothing would never use them again

Cons: Less than nothing awful company.

Cons: Fuel policy should be full for full. Take the car full and return it full

Cons: They double charged me for insurance and the customer service (lady on the phone) is rude and impolite

Pros: Excellent service, great stuff, very good car

Pros: I don't recommend this company to Amy body , the workers so handling the situation so badly , they asked me to pay 500 Mad for the cleaning fee of the smvar , so stupid leadership

Cons: Did not easy to find the shop. Not flexible if return early, no refund.

Pros: Rate and car condition

Cons: High deposite amount

Cons: Very slow to respond

Cons: the service from the personnel wasn’t good. The car was delivered without gas (gas light on), I had to pay extra to return the car early in the morning and had to call 18 times to get the instructions from the person in charge who was rude to my wife and just provided the information last minute (night before). Also the instructions to pick up the car were not clear and the waiting time was long since the reception was left without anyone to service the clients.

Pros: Nothing

Cons: I Ask Diesel cat i got gaz car When i got to the dest to pickup thé car i was forced to check my luggage again Bad expérience

Pros: The weather was nice

Cons: The agent and the misrepresentation

Pros: Noting

Cons: - Professionalism from their team was terrible. - They have given us a broken car. - They have stolen money from my deposit.

Pros: Nothing

Cons: The Drivus personal at Casablanca Airport was not professionele. We did not received the car that we have booked but a smaller Car/cheaper Car. They tried to blame us for why the car was not available. What makes no sense. We received the booked Car 4 days later in Marrakech. Whith delay that forced us to change our plans. The worts parts was the lady when we droped the Car in Casablanca. She wanted to fight my wife. Police forced her to hand us the deposit since everything was ok with the Car.

Pros: prix

Cons: passage dans l'aeroport pour rejoindre le bureau + la carrosserie de la voiture non entretenue

Pros: Returning the car wasn’t great: initially we were challenged about some scratches (which were documented at pick up, ie not from us) until a seemingly more senior Drivus person agreed that these weren’t our fault, then we were told to hand over the car (incl paperwork and keys) and to go to the Drivus desk inside the terminal (past security) to get our deposit back. Required a bit of trust. Car itself was great.

Pros: Très sympa

Pros: The agents were good, polite and good customer service

Cons: they take time when I drop off the car

Cons: The agent that picked up the car was rude and argued with me for not cleaning the car. I returned the car the same way I picked it. It wasn't cleaned. I asked for the video that he recorded when I picked and he responded that he wasn't the agent that brought me the car!

Pros: Nothing as I did not get the service I was promised and did not end up getting the car I reserved.

Cons: Same as last question.

Pros: There is more effort they can do I have some notes It would be good to rent clean cars without dings and dents ... clean must be plus I noted when you drive out of parking you pay for parking why should I pay for ... I'm a customer I should just take car and leave I will not rent again from airport .

Pros: Nothing

Cons: Car was dirty and with a lot of scratches. Almost no gas in the tank. I dropped off the car two weeks ago and I am still fighting with the company to get my deposit MAD 15000 (EUR 1300) back

Pros: Super so good they are really good

Cons: DRIVUS Customer support is really bad. Difficult to contact with, and the problem was not solved for more than 2 weeks. I have to spent a lot of time to contact with them, everytime I have to push them in order to get some inforamtion.

Pros: The car is Okay not the best technology but it gets you around. No complain about that. As I was not expecting anythting better sad though

Cons: One I was given a car with an empty tank. I barely made it to the next gas station. Then the agent tried to make me pay for the parking where the car was located Then the front wheel tire was bad even though they have a new tire as spare I figure they should have changed it out. Then you have to go and get the agent to come out and show you your car so the something on return going through airport security multiple times is not the best next time I will get the car company that the office is not

Pros: Excellent customer service and very good and reliable car! All Drivus team members I met were friendly and easy to work with. I will definitely book cars again and recommend people to rent cars from them.

Cons: Everything was great!

Pros: Easy process

Pros: New car inventory

Cons: Paperwork

Cons: I have seen no one of the agency when I dropped the car. The agency was open, but there was no one. I have called but the phone was in the agency. I stood there for 15 minutes with a plane waiting for me. Someone proposed to pick up the keys and to give them to the rental agent...

Pros: They proactively reached out to ensure we found their office, they went above and beyond to make sure we had everything we needed, they have us a brand new car that was perfect for our needs, and they were responsive over WhatsApp.

Pros: Thank you for service

Pros: Le suivi de l’agente.

Cons: J’ai commandé une Nissan Kicks ( Alors que ce modèle n’a jamais été commercialisé au Maroc!!!) sur le site Discovercars.com et je me suis retrouvé avec une Dacia Duster apres ils l’ont échangé par une Jeep Ringade. Temps perdu lors du pick-up et l’echange de véhicule deux jours apres!

Pros: Friendly and helpful

Cons: None