DRIVUS at Dubai Int. Airport

Pros: Hassle free and efficient service

Cons: It should have been informed earlier that certain country driving license may not be valid and an international driver permit is required.

Pros: Super efficient

Cons: Nothing

Pros: Car was delivered and picked at parking

Cons: The delayed in delivering car

Pros: They are punctual and responsive company, overall process was smooth.

Cons: They have no office at the airport and they came 1.5 hour late to deliver the car.

Pros: Fast customer support on the phone, good overall service.

Cons: Need to be more on time for car pick up/drop off and improve customer support on the ground by explaining the car before pick up.

Pros: Nothink, never going to use them again.

Cons: No pick up or drop off rental desk, absolute chaos, communitacion on Whatsup, a lot of hidding charges, deposit taken immediately from the account. To get the deposit back they charge 120AED, if you return the car dirty cleaning charge of 600 AED. They make you to pay the parking on the pick up 50AED. They also deduct Salikfrom the deposit this just goes on on. DONOT RECOMMEND THIS TO ANYONE.

Pros: fantastic almost new car, got cleaned on site

Cons: more clarity about pick up and drop off would have helped to avoid 30 mins wait time when the arrival and departure times were communicated upfront.

Pros: quick service

Cons: car needed to clean

Pros: Easy to converse with someone over WhatsApp. Car was good condition and spacious enough.

Cons: I really did NOT like the fact that your office hours open so late in morning, and you have a very sneaky / disingenuous charge for drop off at the airport before 8am! 250aed is unreasonable, so I have to drop at your offices and catch a taxi! This is not good at all.

Pros: Excellent experience, thank you guys for made my vacation

Pros: Clean new car

Cons: Unfriendly staff at pick up. Little rude. Still waiting for my deposit

Pros: Value for money but you get what you pay for.

Cons: Spent too much time looking for agent. Did not meet us at the terminal. Had to look for agent at the carpark which is difficult to locate. Car had minimum fuel and had to spend time looking for petrol station to refuel. It is also difficult to estimate returning car with same amount of fuel.

Pros: All went perfectly

Pros: The service I received from their staff and the car, it was an upgrade ... Thanks

Pros: easy and smoth process

Pros: Fast service, less talk

Pros: Perfect customer service and super clean car

Pros: they have been very helpful and the car given to us was upgraded ... Thanks

Pros: Fair prices, new cars and friendly staff

Pros: Najlepsza wyposażalnia w Dubaju

Pros: Friendly staff and smooth process

Pros: Only had to wait 30-40 mins for pick-up and drop-off.

Cons: Being scammed by the MAX insurance policy.

Pros: Neat and clean car with very easy pick and drop service, Highly recommended

Pros: Great cars with very cheap price as compare to the market

Pros: Very friendly and quick service.

Cons: Nothing - brilliant experience.

Pros: I am very impressed with service of Drivus, with there new cars and fast service, would highly recommend

Pros: new cars and staff helpfullness

Pros: Super clean car and professional staff

Pros: Pickup and drop off of the vehicle was a shambles.

Cons: Extremely poor communication from the Drivus staff.

Pros: Nothing. It is a scam company. They told me they did not have a car for me upon arrival.

Cons: I liked NOTHING. I hate you and your scam company.

Pros: Excellent from the beginning to the end

Pros: Made my life easy

Pros: Beautiful experience

Pros: Quality services and new car

Pros: Friendly staff

Pros: Fast pick up and drop off

Pros: Good car, upgraded vs the booked one. Friendly team

Cons: Still operating on a manual paperwork (the very old way of renting), asked me to drop off the car at the airport without receiving it (asked me to leave the car with the key inside and leave!). Of course I did not agree, and insisted to have someone receive and sign on the paper. Also, when I received the car, or was not clean from outside since they don't have a covered parking

Pros: Brand new car

Pros: Nothing.

Cons: If you want to have a smooth trip, doint choose this rental. They came 4 hours late, they bring different 5 seat can while i rented 7 seat car. That was my worse experince in renting car. They brought me a dirty car. Please dont make your trip aweful.

Pros: The kindness of drivus man,

Cons: They give me different car, after 3 days change it to what I want

Pros: Nothing they told that they will change the Car because of the Applecarplay didnt work i waited everyday and they didnt come and they was late with the Car to they gave it to me 1 day after i had to take a taxi to the hotel because they wasnt at the airport.

Cons: Everything they was late with the Car almosy 2 days late. The cars functions didnt work i called Them and wrote with Them to change the Car.

Pros: Competitive Price

Cons: No desk at airport, no clear communications re picking up and dropping off car. Had to wait ages for my car to arrive, in the end settled for an inferior car as I was too tired to wait.

Pros: Nothing at all

Cons: Was given wrong car and refused to help I paid for a full SUV and they given me small car and refused to help a really bad company PLEASE AVOID THIS COMPANY

Pros: The service good and complete

Cons: -

Pros: Customer service was excellent. Very helpful staff.

Cons: Nothing.

Pros: They made me pay full ensurance although i took it from the web site

Pros: Everything was ok except the fine without any information to avoid in the future no photo no place no details it’s 800 AED without information. ? How

Cons: Just give the driver full information about fine

Pros: Very professional service. Thank you

Cons: The fuel reading was not exactly full.

Pros: Quick and efficient

Cons: Bit confusing on drop of location and communication. Could do with a specific drop of zone

Pros: Major issues with this company.....They stole the deposit I have reported them

Cons: Major issues with this company.....They stole the deposit I have reported them

Pros: every thing was good

Cons: every thing was good

Pros: 👍🏻👍🏻

Pros: Easy to deal

Pros: Friendly staff

Pros: New and clean cars

Cons: Late at getting the car, poor communication and no terminal desk. TOLD i could not drop the car off before 8am otherwise of someone is there approx 65 euro extra. In the end they allowed me to take photos and lesve the car in the car park but they should offer this first

Cons: Needed car shades but werent there but still was offerred car replacement

Pros: Nothing

Cons: Total crap!!!

Pros: Excellent service

Pros: Easy to book

Cons: Car was clean inside but not very clean outside. Difficulty and need pay extra if delivery car during night. I think should be other options. To avoid this , I left car at 12:00 and just was told to deliver car in parking take photo of position parked and places of keys. No one was at deliver. My question is, why not do this during night, when no one at office??

Pros: Very efficient service.

Pros: nothing

Cons: I explain everything above and repeat here: the process of rental, is not easy... have to contact with company, with driver, no office, have to get all personal details to driver (not safe). also the car is not expected one... I order full size van and got Chevrolet Captiva... that is too small, no space for luggage... this is not DRIVUS car... they rent from another company generally I'm really dissapointed

Pros: Nice car

Cons: have to wait 30 days to get my 325 pound deposit back sucks !!

Pros: Booked full size suv. But they tried to give a compact suv. Hence had to cancell the booking. Please refund the money..

Cons: Booked full size suv. But they tried to give a compact suv. Hence had to cancell the booking. Please refund the money..

Pros: Friendly staff, new car

Pros: Nothing Very Bad Company

Cons: They do not have a desk in terminal i had to wait nearly an hour for the car to arrive with a driver they have charged me a early return fee because there office opens at 8am what are you meant to do when your flight is before 8 in the morning a pure con company from start to finish i had a speeding fine in the vehicle which i couldn't pay on the gov website i asked them to take it out of my security deposit which they said we no we need you to come to our office and pay CASH Stay well Clear

Pros: The company blocked 1500 derhems UAE money and still not give back the money

Cons: Not bad

Pros: Very neat service

Cons: A long wait for the car to be picked up at the hotel

Pros: Efficeint

Cons: Trouble near the border

Cons: Poor communication and costumer service skills, won’t use them again

Pros: Nothing. So sorry but I have to be honest.

Cons: I requested to deliver and pick the car to hotel. Car was delivered 1.5 hours late. On pick up day, nightmare of communication was started as they were insisting me to drop the car at airport without out knowing that car was delivered at hotel & was agreed on booking form. Driver who contacted me to pick car was arguing in bad way, without knowing & trying to understand insisting me to drop the car at different location. Later on they were struggling to send someone to pick car due to shortage.

Pros: Ease of drop off

Cons: Different car to the model advertised

Pros: Horrible experience...do not recommend.

Cons: Nothing

Pros: Car condition is good

Cons: Nil

Pros: They are easy to find and very accommodating.

Cons: Car was clean and staff was friendly

Pros: Flexibility in dealing and professionalism of employees

Cons: There is no fixed reception desk at the airport to receive customers

Pros: Prompt responses

Cons: Long wait to receive the car. No clear car drop of instructions or assistance. Had to pay parking both at the time of receiving the car and at the time of return which is really unusual.

Pros: Good service when i pick up the car

Cons: The car was not clean the conditions of the renting is not clear There were not clear on how to return the car and about the deposit

Cons: the car was not cleaned inside

Pros: WhatsApp communication was OK, but slightly manic and a little disorganised at the end.

Cons: Paying for the parking on arrival. Return of deposit 21 days later! Not good

Pros: DriveUS don’t have desk in Dubai airport and i wait them 4 hours and after coming they didn’t want to rent me the car as they didn’t accept my local license.

Pros: Everything was very bad, this is the worst car rental I've had deal with, i sent to the customer service they read the message with no response, i asked them to refund the last two days because my trip was on 23 and my booking till 25 they didnt refund, the car very bad ( damage, noise)

Cons: when i received the car i informed them about my return flight because it was at late night , they said you can return the car anytime you want just send to us or the driver before your flight,and the last day i contact them for return the car they informed if you return it after 11 pm we will charge you 350 , i told them you said no charge before they said gave us any whatsup about this duscussion, really everything was very very bad

Cons: Can't imagine service worse than yours

Pros: the office is no in the airport.

Cons: لا يوجد مكتب في مطار دبي ولاكن التسليم في المطار في المواقف

Pros: Fantastic Customer Support. It has been the best experience I have ever had with car rental companies. Rental Price was good. Car Condition was perfect. Customer Support was equals or superior to big car rental companies. I had to extend my drop off by 2 days. Despite my car was rented to a new customer the manager was very generous to extend the rental by additional 2 days for me despite being sold out on my required dates. Customer support goes a loooong way. I will definitely recommend Drivus

Cons: Nothing

Pros: Cars and mohamad rahil

Cons: Nohamd rahil understanding customers needs

Pros: Easy communication, friendly agents, great condition if car and value

Pros: Quick and efficient

Cons: I have not received security deposit yet.

Pros: Got free upgrade to higher car

Pros: Nothing. This was the WORST. I repeat WORST Car rental company I have ever worked with.

Cons: They provided me 2 broken vehicles and one dirty car. I have to spend an hour on them arguing amongst themselves about what replacement car they were to provide for me knowing 5 hours in advance I was coming back. Then tried to give me a dirty car and said the cleaners left. So I had to constantly tell them I refuse to take a dirty car before they gave me a new car that smell like complete smoke and was still unclean. Embarassed that my partner had to witness such a thing.

Pros: At the time of booking appeared to be good value for money. But on the whole nothing.

Cons: Hidden charges! Did not deliver the car on time. Charged us their parking cost at the airport. Charged us £120 on top for delivery of the car and subsequent collection of the car as the flights fell out of their office hours. Lied about charges. One agent tried to charge more than the other for the out of office hours collection. On the whole a terrible experience. Would never use or recommend.

Pros: Price and Friendliness of the staff

Cons: Time to locate the representative and time to wait for the car.

Pros: Nothing. Horrible experience,

Cons: Car was bad, staff was rude. They didn’t give the car we booked instead gave some Chinese car which had no pick up and stopped few times.

Pros: I didn't like that they tried to drop old damage that was in the car on me. Fortunately, I took a picture of the vehicle on the day of collection and made a video clip proving the damage. And after checking with the rental company he realized it was before and said everything was fine.

Pros: Your staff could not find the parking ticket when we were leaving so are insisting on a 200dir charge which is ridiculous!

Cons: We will be coming monthly to Dubai for business but would never use this company again. Trying to communicate with your “so called” staff was extremely unprofessional

Pros: Easy to book. Good communication with reps. Easy pick up and drop off.

Cons: The quibble over damage to the car on return, that we had already discussed and photographed at pick-up.

Pros: Personal service direct communication via WhatsApp throughout the rental.

Cons: The driver arrived late and car was dirty however they reimbursed me the charge of me taking the car to a car wash.

Pros: Driver was quite late for start of rental!! I had to wait some time

Cons: Great car, very clean

Cons: They are not refunded deposit from 14 of July 2023 till now

Pros: Ease of renting

Cons: Once landed I had to wait for my phone network to switch over to get hold of drivus, it took me ages to finally get the car, it was frustrating for my kids. I provided flight details however no one was present at the airport.

Cons: Car cleanliness Way different than than what I chose Waiting time Bad customer service

Pros: The Car was new and Good

Cons: I didn't get the car which I booked Toyota Corolla.

Pros: The service of dropping the car was excellent

Cons: It was difficult to find the man from the agency in the airport

Pros: I like the car (just the car)

Cons: There was a lack of cooperation when I got a violation, as there was an amount on the account of 1,500 riyals .. I told the customer service that you can deduct the amount from the insurance, so his method with me was unprofessional .. Either you pay or there is another deal with you that does not make you happy. When I came to the airport, the car recipient told me that there was an amount that I don't know what it was, but I was surprised. 145 riyals will be deducted from the original amount

Pros: Great service, lovely staff

Cons: Couldn't fault it, was perfect

Pros: IT was so bad!!!!!

Cons: Drivus is really bad. They made us pay a deposit and we will never get that money back. They also claimed it was not insured and they charges extra to drop off the car in the air port because it was outsider their opening hours. They did not answar our email and the car ended up coating twice as much as we signded up for...!!!!!

Cons: There is no desk or agency for your car in the airport I spent about an hour waiting to get the car

Pros: Comfort

Cons: Delay in car pick up. Car was not in the airport. Car agent came to pick us up to the vehicle location

Pros: Car clean

Cons: Didn’t inform that i have to pay deposit till i meet the representative and i was surprised to pay 1500 or refuse to deliver the car, and i booked Mazda c5 but i got MG5

Pros: I was very happy A good service very reliable company.

Pros: They replied via WhatsApp quickly.

Cons: 3 different people from Drivus messaged me when I got to the airport to collect my car, I didn't know who to contact. There wasn't a designated meet stop, I had to walk around looking for the rep. They don't have a uniform or carry a sign. My car wasn't ready so I had to wait for it to arrive. They tried to sell me extra insurance claiming the one I got from Discover cars wasn't enough. They told me that I was early by a day, trying to claim I only had the car for 6 days.

Pros: The team dropped the car at my hotel saving me time.

Pros: .

Cons: I paid twice and it was deducted from the account and until now I have not refunded it .. Also, I paid the insurance twice

Pros: Prompt response. Very good comunication, they cand find a solution for anything.

Cons: None

Cons: There's nothing good about the service. They don't have office at the airport. You have to call and wait for a long time before someone Contact you to get your car and this is the 1st time for me when I rent a car from DXB airport. I have to pay the parking ticke for there car. The smell was very bad inside the car and the costumer service It's very bad I will never rent from this company again. Not recommend to no one.

Pros: Price/ Quality of the car/ Reactivity of drivus

Cons: No agency at the airport. Very long waiting time

Pros: They have excellent customer service received me immediately after finishing passport and customs. Highly recommended

Cons: Almost all

Pros: There is no service

Cons: Communication, car type

Pros: Clean components, good mechanical condition

Cons: The baby car seat was nit ready and I received it 2 days after my trip

Pros: The man who picked up the car left us He waiting for us only 15 minutes then he said if you want the car you need to come to my place And his attitude very bad

Cons: The driver must consider the time that we may late to pick up our luggage Also when we return the car we tried many times to call the agent and the driver to tell them that we returned the car They saw the message but no body replied

Cons: Required to call a WhatsApp number and then to get messages to say WhatsApp call don’t work

Pros: great price clean car

Cons: lack of rental desk in dubai airport.

Pros: pickup and drop off was smooth

Cons: was not refunded as agreed when car had to be returned early

Pros: clean

Cons: android auto dosent work had to pay parking because the driver waited there

Pros: Very kind and easy to communicate

Pros: What's app messages

Pros: Reasonable price

Cons: Model of car selected not available, tried to tell us full coverage (which we paid for!) was not included.

Pros: היה פשוט לעשות את העיסקה והכי חשוב השירות

Cons: העניין שלא עדכנו אותי שאחרי 22:00 גובים אקסטרה כסף 240 שקל זה ממש המון ולא הוגן בכלל

Pros: Online portal was easy.

Cons: Was good till the moment I returned. As I had a tks it has been so difficult to get a response from them, so I could pay the ticket. A code is required, so I could pay it online.

Pros: The car was superb, new and clean, great value for money. They were always available at whatsapp, and answered all of our questions.

Cons: We've waited almost an hour for our car at the airport.

Pros: They should give better cars.

Cons: The car was not clean inside and had dents etc.

Pros: The pickup process was terrible.

Pros: The agent brought me a small car when I requested a 7 seater car and left me and my family with no choice.

Cons: The agent brought me a small car when I requested a 7 seater car and left me and my family with no choice.

Pros: None

Cons: I had asked for a Innova sized car. Instead I got a smaller 7 seater. The central electronic console on the car did not work because of which there was no backup camera, no music etc. They promised a replacement within 12 hours. They never contacted me again for the replacement. Once they take your money, you are on your own.

Pros: efficient even without an office, all seemed straightforward, still to see if my deposit is returned

Cons: car condition and cleanliness

Pros: לא מסרו לי את הרכב

Cons: לא אהבתי

Pros: Very bad service and servers, it was a bad experience. very rude servers. Bad timing. Not a practical late On On booking picking up the car picking up the car. Also late and dropping off the car. Also, late in dropping off the car. They hang up the phone on me so many time. They hang up the phone on me so many time.

Cons: Nothing it was a very bad experience. They’re late on picking up the car and dropping off the card. Not to practical at all. Bad servers and rude. Not practical at all. Bad servers and rude. disrespectful.

Pros: Very responsive in communication

Pros: Sales representative work ethic

Cons: Drop off procedure and hidden charges

Pros: all perfect

Cons: nothing bad

Pros: The drop-off was easy and efficient.

Cons: Meet and Greet did not happen. They didn't follow the provided flight number. It took a few calls and almost 2 hours until they met us. Around midnight, we got an old car with broken parts and a missing safety belt in the back. The car did not start the next day because key battery went low. After calls again, they brought a newer car to the hotel. The car had zero petrol indicator, so I sent it back to get a refill. They basically ruined one day of our holiday. The rest of the days were OK.

Cons: Car had strong cigarette odor

Pros: Nobody

Cons: I booked a Toyota Camry, but the company gave me a small Chinese car mg5 with a small engine. I consider this a violation, since they should provide a similar class of car. It smelled strongly of cigarettes. I had to wait a long time and look for an нagent in the parking lot.

Pros: That was easily the worst experience with a rental car company ever. The representative was rude and very unprofessional. This is a very bad rental company.

Cons: Absolutely nothing

Cons: Rude personnel, not helpful, asked to pay for extra insurance when I took the full cover from the website booking! Dirty car from the inside, late to pick up the car

Pros: I dont get the car the let because the want more mouny from 10 pm. So the let to get more mouny

Cons: Nathing

Pros: Very easy to drop off car as I was told to leave the keys in the vehicle

Cons: The fuel level in the car was below the reserve, I had to find a petrol station ASAP to avoid being stuck in the middle of the road.

Pros: Driver waiting on airport

Cons: Driver did not meet us on airport

Cons: Picking up and dropping off of vehicle and having to pay for parking at the airport.

Pros: i ordered a hyundai and got m.g without fuel i paid40 a.d for an apartment with parking i will poston facbook

Cons: i ordered a hyundai and got m.g without fuel i paid40 a.d for an apartment with parking i will poston facbook

Cons: The car smelled like a pigsty.

Pros: Easier, Faster, Flexible, friendly..,

Cons: Not available..,

Pros: The car was new with 600km and clean. Definitely no complaints

Cons: There was an issue with the wifi router and representative forgot the charger

Pros: Nothing

Cons: We had to wait for the representative of the rental company for more than an hour when we returned the car. When we got the car, the representative lied to us twice about the navigation device BR, Pasi Tuominen patuominen@luukku.com

Pros: Nothing. It was appalling

Cons: Everything. Staff attitude, false accounting, attempts to rewrite the booked contract. Never ever deal with these people

Pros: drivus employs arrogant people without any education. they are slimes until they get the money they play what they will do for you. in the end they invent additional fees, they charge for things that are not even in the contract. worst car rental in all of dubai

Pros: Friendly and helpful

Pros: the service are very professional and exceptional. will love to rent car again from DRIVUS

Cons: none

Pros: Great service, WhatsApp communication initiated by Representative upon landing. Upgraded car.

Cons: The fact that a deposit was taken from my credit card and only to be refunded after 21 days. This may have been in the fine print, however it should be highlighted more prominently when making the booking.

Pros: I liked nothing and I won't recommend anyone to rent from them.

Cons: 1. The car I booked wasn't available nor a similar one. 2. The car they provided was severely damaged in a previous accident (cranking engine noise, poor paint job, cheap windshield replacement, load street noise, and a list of a lot more issues)

Cons: car was delivered 40 minutes late, had to wait after flight with family at the airport. and for drop of the car at the airport similar issue, agent came late tp pick up and i almost lost my flight and had to run at the airport with family to catch the plane. still waiting for response from Drivus on my messages from them as to when will i get the deposit back and bill for salik toll used. zero response from them. i have messages with me and would be happy to share with you.

Pros: Terrible would never use

Pros: Nothing be careful not to use this car service DRIVUS!!!

Cons: Nothing , be aware don’t use DRIVUS! They Thief and one big crooks. We order car suv type , with baby seat , We landed in DXB airport , they don’t have front desk in airport , driver was waiting out side ,when car arrived we saw it’s not the car we orders , we order a big suv that should feet 3 big luggage , we got a car that can fit 1 luggage. And without a baby seat!!! Car arrived with empty gas we waited 2.5 hours in 45 degree to get baby seat. They threatened was need to order police.

Cons: The deposit process is taken much time to return it.

Pros: it was easy to find

Cons: the smell of the car because as if someone smoked in that car for a long time and it was hard to get rid of the smell. also, i didn't get the car i asked for or anything similar to it

Pros: friendly staff, brand new car, supper clean, fast respond

Pros: Very polite and professional

Pros: Relatively cheaper than other agents.

Cons: As stated above.

Pros: The agent waited for me.

Cons: Got another car. Deposit Wasn’t full at pick up

Pros: car was delivered very dirty and empty of fuel

Cons: Friendly service

Pros: The car was dirty and without fuel. Plus it's not the car I ordered I'm really disappointed

Cons: The whole unfair and cheapy style they are representing..

Cons: Contact details of car company wrong

Pros: Nothing

Cons: Wrong description of car and the cars are old

Pros: Very bad organization

Cons: Every thing