Easirent at Shannon Airport

Pros: Price is better than their competitors

Cons: Staff is rude. They try to charge me for additional driver twice. Car was not clean and in quite poor condition. And instructions were to find a driver to go to the branch were unclear. Also, they promised to send me a car drop-off confirmation email, but after several calls Dublin branch explained me, that such an email does not exist (usually it exists in other rental companies).

Pros: Efficient and good value

Cons: Was charged €40 late fee on pick up as flight was delayed by an hour

Pros: The only good thing was the guy that answered the phone who did at least try hard to help. He was great, but I ended up paying €14 to get a bus to Galway then €50 for a taxi to Craughwell - as well as having paid €27 to rent a car that didn't exist. Very expensive and very late arriving where I needed to be.

Cons: There was no actual car!

Pros: Car was in good condition and the staff were friendly. When they dropped me at the airport I realised I had left my phone in the car and they returned to give it to me which I massively appreciated.

Cons: The rental place is off site which is a bit more of a pain but worth it for the costs saved in my option.

Pros: Nothing

Cons: Easirent gave away the car I booked because my flight was 1 hour and 5 mins late. We were left in Shannon airport with no way to get home at 1am on a Friday night.

Pros: Zhaid was great. He made sure everything was in order and got us on the road quickly.

Cons: I didn't realize that the pick up was in Shannon town and not Shannon airport. That was my own fault to not pay attention to that. It meant that it took a little longer to get the car. Easirent provided pick up service from the airport to their office.

Pros: Our car was released without even a phone to check we were on our way. Our flight was delayed and no one checked this before releasing our car

Cons: Horrendous experience ! Don’t ever use them. It cost us double what we were paying to get a car at the last minute

Pros: Arrived quickly to pick us up

Cons: Nothing

Pros: Shuttle bus was really easy. Very friendly. Good car and very good price.

Cons: Pick up took ages as only one person booking out cars and person infront of us had issues. We left over an hour after we should have.

Cons: When I arrived to pick up the car the machine would not take the deposit so the man said we needed to pay a refundable fee which was nearly 300euro. This has not been refunded and we have now been told that this was for additional insurance and is non-refundable

Pros: Nothing

Cons: I didn't get the car because I had six points on my licence, thus wasn't in the information provided. I then went to a proper car hire company and got a car from them. I will never use easirent again.

Pros: Very friendly and efficient

Pros: Friendly and helpful

Pros: Telephone number only has an option for Dublin airport not Shannon so was wondering what on earth was happening, until I got a call back

Cons: The car provided as wanted a larger car, and the condition of the car, contacting the office was not straightforward as was wondering what was going on, and having to wait for the staff to arrive

Pros: good prices

Cons: the customer service. Unnecessary requirement to show passport to pick up the car.

Pros: nothing

Cons: didnt have car at price quoted or replacement

Pros: Nothing

Cons: I was left at airport without a shuttle. Was transferred to an extension with nobody to pick it up and a voicemail that was not accepting messages. When I called back main number they would not pick up my call.

Pros: Second time that I rented with them. The first one was better.

Cons: The car didn’t have a spare wheel, or the security safety system that help you to arrive to the mechanic, they needed to take it up from another car, and tbh not sure if it would works on the car that I was.

Cons: Long wait for transfer bus. Long time at desk when got there Fuel policy-my agreement clearly stated full to full, but the car was only half full and they said to ring me at the same. Not an issue as such, but when I pointed out the representative was quite rude about this and said to take up with the agent that I booked with. I also pointed out that when I was clicking my agreement on the computer, they stated gull to full but they said this was wrong. I was not impressed with the rudeness

Pros: Friendly and informed staff

Cons: Nothing.

Pros: Great experience, car was new and performed well. Easirent rep very helpful and punctual for pick up and drop off back to Shannon Airport.

Pros: Paddy was extremely helpful.

Cons: We were confused about how to make contact with the office for pickup.

Pros: Easirent is trying to charge a fraudulent valeting fee of almost 1500 euros for a little sand in the car and dust on the outside.

Cons: Ridiculous charges after the contract has been signed!

Pros: Friendly, accommodating staff. Great price.

Cons: Nothing!

Pros: Agent did not know we wanted a 9 passenger vehicle. He gave the one he used to ferry people to/fm airport. Not clean, only 1/4 tank of gas and 100,000 miles on it. Did not feel safe.

Cons: Due to changes in my itinerary turned car in one day early and got no credit. Says it is in terms and conditions. Knew before I left on my trip that my itinerary changed and tried to call customer service to make change. No one ever picks up

Pros: Poor communication double selling insurance and said bback in ten minutes on the door but actually it was two hours

Cons: I confirmed my drop off time and time I needed to be at the airport. I was told the day before to be at the office at 7:30am . When I got there, nobody was there. I called and they said they were at the airport and would be there in 15 min. They knew I needed to be AT the airport by 8am. When they arrived at 7:45, they told me they had to help someone else and to just go to the airport and leave the car. It ended up working out, but wasn't a good experience for me

Pros: almost everything

Cons: not a lot

Pros: The car was suitable.

Cons: Series of miscommunications let to this negative experience.

Cons: poor attitude of staff. tried to give us a smaller car. kept us waiting. we had to return at night to get the correct car. car was poor.

Pros: Clear instructions polite staff

Cons: N/a

Pros: The agent was very helpful and friendly

Cons: The gas tank was not ful

Pros: See comments above

Cons: See comments above

Pros: Great company and local team! Sebastian was especially helpful and professional

Pros: Nothing

Cons: Your RUDE staff members

Pros: Efficient friendly staff

Pros: The attention for the agents.

Cons: the waiting time for the delivery of the vehicle

Pros: Get a grip or go bust.i used to work for europcar- you are not good enough

Pros: Paddy and his team are great to deal with, use them a lot, never any problem. On last collection, Sebastian had internet osdues but still sorted out col k ection quickly on the phone.

Pros: Nothing. They were rude and unhelpful

Cons: They didn’t have my car and tried to charge me a late fee

Pros: It was great!!

Pros: Avoid

Cons: unprofessional , rude

Pros: Service was good about picking up at air port

Cons: Was told by agent that I was not covered through easierent to and that I would have to call discover if I had a problem with car. Agent said that we did not order gps, which we did and that we were not covered for anything, that’s not reassuring when traveling

Pros: Nothing

Cons: Had to wait for a shuttle as the first car was too small for all of us, had to leave half the family at the airport. Took more than one hour to get a car & was charged double the quoted amount. Was charged for dropping of the vehicle at a different airport. The said office which was not even at the airport & no instructions or map were given at the time of hire.

Pros: Professional and polite service from the first phone call to dropping of the car. We arrived in shannon airport and missed the shuttle bus but a car was sent to collect us straight away. Hiring and dropping of the car was so easy. Very pleased and will definitely use again . Drivers were pleasant and helpful. Thank you once again, Michael moloney

Cons: Could not find a fault

Pros: Nothing

Cons: Didn’t keep car for me when train/flight was late. Didn’t provide alternate, charged me anyway. To talk SCAM. -Never Again. Look for m,y review on Kayak and Travelocity

Pros: Great service

Pros: Given upgrade

Cons: Nothing to dislike

Pros: They cancelled my reservation because the flight was delayed

Pros: Concluding my business with Easirent and having to further reason to use this company.

Cons: Poor quality service, car was disgusting on arrival, cigarette smells and broken dash board, many scratches and poor treatment of the car. Less than a quarter petrol in the tank. Poor service.

Pros: Very friendly guy, willing to share information about the area.

Pros: Price and quality of car

Cons: Delay in being picked up at airport. This was due to the central number provided not being answered and not down to staff at Shannon

Pros: Paddy was super helpful. Highly recommended and will be using again

Pros: Nothing. The Easirent employee was extremely rude and in the end did not hand over the car I rented. I never got to collect or drop off the car, I don't know if the car was clean or in a good overall condition.

Cons: I have never had a bad experience like the one with Easirent with any other car rental company anywhere in Ireland or the rest of Europe and I have been renting cars in Ireland every year for the past 20 years.

Pros: Very friendly and efficient

Cons: Nothing

Pros: Very easy to book, good service at office

Cons: Very good

Pros: Value

Cons: A little annoying having to get shuttle to hotel to collect car, but not a big problem overall

Pros: The shuttle bus didn’t pick us up to get the car !!!

Cons: Didn’t get to the car !!!

Pros: The agent himself (can’t remember his name sorry ) was professional , swift and comfortable . No waiting about atall . Collected right outside terminal and dropped directly next to rental office only down the road .

Cons: The fact I hadn’t found them earlier

Pros: Very efficient with the paperwork.

Cons: Slow pickup in terrible weather...

Pros: VERY FRIENDLY AND GOOD CUSTOMER SERVICE ESPECIALLY WHEN GETTING PICKED UP 7 TAKEN BACK TO AIRPORT

Cons: N/A

Pros: The front Tyre was under recommended thread... Inner tape was visible.the Tyre was wore on the inside

Pros: Not much

Cons: They gave me a different grade car than originally booked, 1 grade down from what was booked as they had no other car available. They never told me this and still took the payment for the higher grade car. I noticed this as the car was brought to the front door after payment, it was a much smaller car than booked but the Easirent agents were happy to just pull try and pull the wool over my eyes and hope I didn't notice. They didn't refund the difference. The car had no fuel cap, disgraceful.

Pros: Good location, and perfect service

Pros: The service was great

Cons: It felt like the insurance sale was a bait and switch from the online order that said it “included” insurance

Pros: Car was great, service was great.

Pros: Good car

Cons: Upon bringing the car back on our departure day, there was only one staff member at the office. He, himself, had to shuttle a third of our group of 11 back to the airport, then complete the other two journeys due to our number and comlete the admin. This left us being delayed getting back to the airport and this is a horrid feeling. I cannot understand why there were not two or more members of staff there. We could also have taken ourselves back to the airport and cars collected there.

Pros: The staff were very friendly and helpful and when I was eventually picked up the service was great.

Cons: I had to wait for 40minutes at the airport after 3 phone calls, and it really wasn’t clear what I had to do when I got out of the airport.!