Easirent at West Palm Beach Airport

Pros: service is good , could be better,

Cons: cancel my reservation and charge a fee, and give me a new one for more money of course

Cons: Could not understand agent, did not like how they just wanted you to sign verifying condition of auto without a thorough inspection, did not care for addition of charges. I was to pay only $183.50 and ended up paying $248.22.

Pros: Picking up the car was fast & easy

Cons: When returning the car, I let the attendant know the check engine oil light was on. He didn't seem to care.

Pros: Waiti time for car over 2 hrs it was no car available and customer service for discover car is a 0 as well never took care of the problem always an excuse Never again will rent from you

Cons: Waiti time for car over 2 hrs it was no car available and customer service for discover car is a 0 as well never took care of the problem always an excuse Never again will rent from you

Pros: Easy return.

Cons: Poor airport shuttle.

Pros: Horrible company

Cons: Customer service =-10

Pros: Awful do not use this website it’s awful

Pros: Not much

Cons: Pretty much everything. It took 2 full hours (!) to get my car, the Easirent agents were not at all on the ball, one of them actually yelled — yes, yelled! — at me for asking him to please attend to the many, man customers waiting on him (rather than God knows what he was doing instead), and so forth. Overall, it was — hands down — the worst, most frustrating car-rental experience I’ve ever had.

Pros: Nothing ZERO

Cons: Nothing!! ZERO!

Pros: Friendly and convenient

Cons: Service was great

Pros: Super friendly staff

Cons: It took me 1.5 hours to get my car and I took it dirty to save time. I missed an appointment I flew into town for. The car had a light on in the dashboard.

Pros: low price

Cons: Pick-up at PBI took 45 minutes; check out took 60 minutes; car had only 3/4 tank of gas

Pros: not much, there were people in line behind me that decided to leave

Cons: i hate it, i just go because its cheap. I do not see myself going in the future

Pros: NOTHING!

Cons: Car looked like it wrecking derby. Car was dirty, very strong cigarette smoke throughout, each tire had only 23 PSI, was due for a oil change, was 1.2oo miles overdue for service, and radio was not working. Rental agents were slow and on-caring. Overall rental car experience was the worst rental experience ever!

Pros: The price was good and the place is very close to the airport!. Regarding the cleanliness of the car Inside - the car was clean and nice. Outside- there were some speckled white spots like paint spatters. It did look nice enough - it did not look freshly washed and polished dry. The dashboard panel kept saying it needed to be taken in… they assured me it was fine & only an issue with the panel however it would have been less worry without it reminding me to take it for service.

Cons: Thank you

Pros: He was very efficient and professional.

Cons: Easy booking and clean vehicle

Pros: Nothing!

Cons: Not convenient and under staffed

Pros: The staff was great and really helpful.

Pros: Absolutely nothing.

Cons: Everything

Pros: The staff was friendly but the overall experience was poor as I had to wait 2 hours to get a car and there was a no other car on the lot. The price was also too high

Cons: The wait time for too long. The price was too high. The car didn’t drive smooth

Pros: Returning the car was quick and efficient.

Cons: It took almost an hour and half to pick up the car.

Pros: The only diligent, pleasant person was the one that drove the shuttle to and from.

Cons: Poor unacceptable service.

Cons: Reserve a suv enclave or similar and got a Nissan kick, smaller then a economy car, switch to a Camry which had more room

Pros: Pleasant staff

Cons: Calling for pickup

Pros: I did not like the service

Cons: Not helpful or accommodating.

Pros: Not being at the airport, it took a bit of time to get to rental office.

Cons: The inside windshield of car was extremely dirty. Had to clean it when we got to destination.

Pros: Rip off charges- I paid ahead and they made me pay extra for an upgrade because I didn’t show up within my “pickup window” that is not a thing. Also asked for my insurance card, and charged additional 20 a day for liability insurance. In any other rental place this comes standard. Never been asked for physical insurance card in my life

Cons: Rip off charges- I paid ahead and they made me pay extra for an upgrade because I didn’t show up within my “pickup window” that is not a thing. Also asked for my insurance card, and charged additional 20 a day for liability insurance. In any other rental place this comes standard. Never been asked for physical insurance card in my life

Pros: rep was nice nd helpful

Cons: no cars were available

Pros: Enjoyed the flexibility they gave me when my flight canceled. I got a brand-new car so was extremely excited with the product.

Cons: I was pulled over by the police a day after leaving to find out the new tag on the back of the car which was paper was not registered to the car. The police officer told me it was a criminal offense to be driving a car not registered to THAT CAR he suggested i call the company immediately which I did. Representative said there was nothing wrong with the car and the manager never called me back. lest two messages and even emailed from their site. No response!!!

Cons: Available car pickup and return time did not match with the actual car rental office (easirent West Palm Beach Airport)

Pros: Agent was very efficient

Cons: The additional charges for Sun Pass. A deposit should be taken, if not used, then returned. I understand you want your money, but don't charge me for a service I did NOT USE!!!!

Cons: See notes above

Pros: Both agents when we picked up the car and dropped it off were very nice.

Cons: We waited almost 1/2 hour to be picked up from the airport and it took quite a while to complete the paperwork even though the car was paid for prior to pick up.

Pros: The agents were honest, and respectful under stressful, inappropriate conditions.

Cons: I waited an hour and a half for my car 'til 10:30 PM at night. overbooking My car windshield was cracked. The company itself is very poor and is not treating its staff or customers appropriately.

Pros: Fast service, easy transport to/from airport, affordable.

Cons: They didn't document that the tires were running out of air at the beginning of rental which caused it to fall into my hands when returning.

Cons: I understand things happen, but I had a car reserved & it is very unprofessional that no one called to inform us but my card was still charged.

Pros: Nothing !!!!!

Cons: Told to wait for a non- existent shuttle That ran every 15 minutes .....after multiple calls to the office.... and multiple times told a lie that shuttle would be there in 5 minutes.....a shuytle showed up at hour later.... After waiting another hour in line with only 2 customers in front of me.... I was told they have no cars to rent.... The kid at the counter came up with an idea.... i rented a 10 passenger shuttle bus....

Pros: Nothing! Was a complete waste of my time!

Cons: The car I rented was not even the same class as what they had for me to rent! On top of that the car they had was such an old car and was in such bad shape both cleanliness and physical condition!

Pros: The pick up at the airport and drop off at the airport were excellent.

Cons: Waiting an hour to get the car at the desk at the lot.

Cons: I was given a car with a dead battery. I picked up the car, drove it home and parked it. Woke up to go to work the next morning and the battery was dead.

Pros: The only problem I had was that there was a slow leak in a tire. I drove away (it was pouring rain) and didn’t realize this upon delivery

Cons: I had to keep refilling tire during the week

Pros: Cheaper rates and PBI manager very helpful

Cons: Cheaper rates and PBI manager very helpful

Pros: Need help

Cons: Need help

Cons: clean armrest check to see if i left something in car

Pros: the low price.

Cons: took too long to pick up the car.

Cons: Took too long for the entire process of picking up the car.

Pros: Dropping off the vehicle was quick

Cons: I waited almost 1 1/2 hrs getting the car and the price is not what was promised to me!

Pros: Nothing. Hard to get hold of anyone and the price was VERY misleading. NEVER had this experience with any car rental agency and I’m a frequent flier.

Cons: Ditto

Pros: Not very busy, so being one of only a couple customers made the process faster.

Cons: Customer service was garbage. Absolutely terrible. The outside staff was efficient and hard working. The desk clerk was rude, unapologetic, late, discourteous, and disorganized. The shuttle service was supposed to start at 6:00am when they open the shop. The desk clerk didn't arrive until 6:00am and they lost the shuttle keys. Absolutely atrocious experience; will never hire again.

Pros: How friendly staff is

Cons: Friendly and fast

Pros: Easy to get to rental office. Friendly personnel.

Cons: I was not too impressed with the condition if the tires on the vehicle.

Pros: Nothing. Do not use them ever. Substituted car and

Pros: Pick up Driver, Front Desk, Car Pickup and Drop off were great. Very Friendly help

Cons: I lost my driving eye glasses in the shuttle van when I got dropped off at the Airport - - 17th January. "Benji" the driver found it. I called on 18th, spoke with Benji and requested him to mail it to me. I promised to pay the charges and more for the trouble. He did not do it. I sent my friend on Jan 23rd to pick up the glasses from Benji. He is not working for you anymore and NOBODY is willing to help me get my driving glasses back.

Pros: Shuttle service is great

Cons: No one at desk when I came to drop car off, no note or explanation at the desk, had to wait 10-15 min for someone to arrive

Pros: There is nothing to like. It was a complete mess.

Cons: Nothing

Pros: Cost.

Cons: 2nd car we received did not have automatic doors or locks.

Pros: Service representative @ pickup was TERRIBLE

Pros: The car was cleaned inside. Smelled great!

Cons: They gave away my assigned car, it took awhile to pick up the car and drop it off, they did not mark the scratches on the car before giving it to me and it made me feel uncomfortable.

Pros: The car was immaculate and smelled great

Cons: No complaints, I did get nervous when I first called from the airport and got no answer, but 2nd call agent explained he was helping a client outside, all good

Cons: It took way too long for the agents to do their jobs. The car was half full when we got it. There was a big line when we got there. And a big line when we dropped the car off. Dropping it off was not as easy as it should have been. Most other car companies you just give them the keys and that’s it.

Pros: Easirent was by far the WORST car rental in my life. Never have I rented a car with an empty tank with 4 miles to go before it stalls. Never had staff say this is all we have take it or leave it. Never have I had a car that's banged up with front bumper hanging and back lights broken upon pick up. It was unreal. They didn't provide any other options and I had to get to my destination so I was forced to either forgo my prepaid rental or pick up the dirty, broken, out of gas car from a not-so-nice

Cons: Horrible experience. No customer service. I was forced to either forgo my prepaid rental or pick up the dirty, broken, out of gas car from a not-so-nice staff. Rental pick up took over an hour for the person in front of me and 45 minutes for me.

Pros: The drop off process went much more smoothly. The male associate that helped me (young 20s, worked second job as chef) was the only employee I interacted with that seemed to care about providing a service to a customer.

Cons: The check out process was a disaster. My group and another group waited at the airport as every other car rental shuttle drove by us over and over, though we were assured on both calls that the shuttle was “almost there.” Once I arrived, the car I reserved wasn’t there (even though I said I would take any vehicle that would accommodate four people) and neither was the SUV the young mother of two had reserved that had traveled on shuttle also. Employees worked at an almost purposely slow speed.

Pros: Nothing terrible experience

Cons: Everything, they are complete frauds.

Pros: Nothing

Cons: They didn't have any cars available so I had to walk up to a counter to rent a car while trying to keep small children still and entertained.

Cons: We were told we could no longer pay for tolls in cash where we were staying... We only had to go through two tolls n pay $4.00, which we clukd have paid in cash! Instead we paid $10.00 for sun pass that we did not need. Also paid for car seat and only booster seats available..

Cons: Called from airport got on wrong black van called again for clarification, man was extremely RUDE about it. Crammed way too many ppl into the van, even to where one man was hunched over standing then once at rental place everyone piled out first and we where forced to wait an interminable amount of time! Only to get to the desk with only 2 cars left, a mini van (we where 2) or a compact when I had reserved a Nissan mid size. 2 hours later and frustrated we drove off.had my own ride drop us so we

Pros: Agents were great

Cons: I did not get a rental car because what i had reserved wasnt even available.

Pros: The price

Cons: There wasn’t a car for me

Pros: Unfortunately, in addition to the computers going down, they were not efficient at dealing with customers when they did go back up. They were not courteous to customers who had to wait a very long time and they did not serve them in the order in which they arrived.

Cons: It was a very inefficient operation. There were no apologies for the delays and even belligérance at customers’ frustration instead of apologies.

Cons: see above. also got a much bigger car than we had asked for - difficult for parking and more expensive for gas. were told it was the only car available (after the agent tried to upsell us).

Cons: Waited 20 minutes for the line rental agent. When I finally got waited on, he said there was a new change for Florida residents: 150 miles per day vs the unlimited miles advertised on your site. I cancelled.

Cons: Car was very dirty, with lots of scratches on the outside.

Pros: The service associates were friendly, polite and efficient. We got a bigger car than we expected.

Cons: The car had trash inside: empty water bottle under a seat, a lot of trash under the rear seat found when searching for the seat belts. Brakes squealed & the passenger side window control was sunk into the door handle. Also, never before have I had to give an additional $250 deposit, which still is not refunded. Also, never before have I had to provide written evidence of liability AND collision insurance. My insurance card only said LIABILITY, & the CA insurance office didn't open until 11am.

Pros: Nothing at all. Will post a review online.

Cons: See above.

Pros: There is not too much to like about easy rent

Cons: The rental desk was hard to fine we are very confused on what was going on and there was lack of support from the company the car was also dirty check engine lights on no windshield washer fluid and low pressure sensors on all the tires would not use again

Pros: Nothing

Cons: Nothing , it was terrible

Pros: good value

Cons: Customer service rep is rude when I picked up the car. This really needs to be addressed. There was another couple picking up a car, that had the same experience. We both wanted had to have the manager come over to assist us.

Cons: Very friendly and quick

Pros: Nothing

Cons: See the above paragraph. Mostly the argumentative women who work there

Pros: The agent who rented me the car was not only helpful but very nice and pleasant. Her friendliness and the manager special that was being offered helped convince me to upgrade the car that I was renting. The manager who met me when I returned the car was also very friendly and seemed to have an extra haste in order to get me checked out and back to the airport quickly. He was also very friendly.

Cons: I was a little disappointed when I first called the phone number to report that I had landed at the airport and there was no answer, but someone showed up very quickly at the scheduled time to pick me and another passenger up.