EastCoast Car Rentals at Cairns Airport

Pros: Paula was a wonderful help to me when I had a couple of things go sideways at the start.

Pros: Never got to rent the car because of weather conditions.

Cons: There was flooding in Sydney and many delays at the airport. We had a slight delay until we boarded our plane. The plane was waiting on the runway with no cell service for a very long time. So it looked like we would just make it to Auckland in time to get our rental. Baggage was very slow. When we called they had just closed. We were stranded. No one attempted to call to see if we were running a few minutes late. So we had to go with another company open 24/7. Also lost $20 deposit!☹️

Pros: All very simple and well explained

Pros: The service was excellent, could not fault the pick or drop off. The shuttle transfer was great.

Pros: They are very kind and helpful.

Pros: Friendly

Cons: First car had a defect so we had to come back and exchange.

Pros: East coast did what they could.. they try to help, but they never had the type of the car discovercars wrongly advertised!!!

Pros: Friendly & efficient

Cons: Off-site location

Pros: All good.

Cons: None.

Pros: Friendly staff and clear instruction given by them.

Pros: Quick and easy

Cons: Pushing of insurances and dropping us off at the wrong terminal😔

Pros: Attention to detail

Cons: Indicators on the wrong side

Pros: Great location and airport transfer service.

Cons: Waited too long for vehicle to be ready even though I was delayed in picking up on scheduled time.

Pros: Excellent transfer service, the car was what we had expected and not substituted for 'similar'. Quick and easy pick up and return

Cons: N/A

Pros: Very efficient

Pros: The agents were helpful and explained the different options well.

Cons: Insurance options are expensive and the GPS maps were outdated.

Pros: Excellent personal service

Cons: Nothing

Pros: On a scale of 5, you can only give 3 points

Cons: 1. The car I booked from you is MG intermediate SUV, but the car rental company gave me an unknown car made in South Korea, they said "similar", but I think it is not the same level as MG, and even has no cruise control function 2. The insurance I bought is full insurance, but when I picked up the car, the car rental company charged me more than 30 Australian dollars, with a total payment of 552 Australian dollars. They said "excess", which I didn't understand. Anyway, I won't be renting from

Pros: Very good

Cons: Everything they were great

Pros: Nothing

Cons: Chose to pay extra for the car I thought I was getting only tube presented with something else. That definately wasn't like for like.

Pros: The car was clean

Cons: Shuttle bus to get to rental yard Extremely slow staff unorganised pay more on arrival to take car. Would not hire again from them.

Pros: No time wasted organising & picking up car. Problem with first car dealt with efficiently and replacement car provided promptly

Pros: They were friendly and efficient.

Pros: Helpful staff

Cons: The car I was given was not of good quality the car had sevice problems and had to be changed over

Pros: They where helping

Cons: They didn’t like that we rented from t

Pros: Good customer service.

Cons: nil

Pros: professional and very friendly

Cons: Please make sure petrol cap can be opened easily. Made my night very stressful as was unable to open.6 people attempted including one of your staff. A very smug mechanic at your depo opened it and made me feel extremely stupid. Had a very upsetting day as result.

Pros: Friendly and efficient

Cons: Would have been good if shuttle service included nearby areas other than airport

Pros: Would highly recommend EastCoast Car Rentals. Easy to find location from Cairns Airport and great rates and great customer service

Pros: Happy, courteous & helpful staff.

Cons: Nothing

Pros: Payed a deposit though you guys of 87$ had 230 to pay at the rental company. They new nothing about it ended up costing me another $500. Will never use or recommend yous

Pros: The departure rep (Stuart I think) was excellent

Cons: The courtesy bus finished its run before we were returning the car on Saturday.

Pros: Overall good experience

Pros: Super friendly, competent, quick, accommodating

Cons: ./.

Pros: nothing.

Cons: see above

Pros: Great customer service

Pros: The guys where ready with the car, signed the paperwork and off we went

Pros: The staff were so lovely and helpful! They let us leave our bags with them for the day which was a huge help and they were very efficient and engaging. Will definitely use this company again

Cons: It took quite a while for the initial shuttle service to pick us up from the airport and the driver stood and watched while we struggled with our bags but still an overall excellent experience.

Pros: The lady that served us was friendly at first then became quite rude and abrupt when she was explaining the insurance and excess.

Cons: The attitude and abruptness from the person at the service desk.

Pros: Polite and friendly staff and the vehicle was exactly what we ordered

Pros: Coming back up in October 2023 and will definitely use East coast again.

Cons: Nil

Pros: Rental was well priced. Shuttle from airport to rental car collection point. Good car and service, happy with rental

Cons: If we had known beforehand that the after hours rental return was off airport, we would not have rented car. Needed to drop off at 4.30am and was not told when we collected the car, that it had to be at depot, then make your own way to airport, 3.5km away. (We had to contact the company to find out what the drop off details were). Wasn’t a stress we needed when trying to get a flight overseas, so returned car early and made other arrangements.

Cons: I got ripped off over deposit for car, which they promised to refund the same day I returned it, still waiting

Pros: Quick service and pick up from the airport

Cons: They charged extra for the rental saying booked car type was not available and have to upgrade the car

Pros: Very friendly and helpful

Pros: Friendly staff

Pros: Great service at pick up, very friendly lady at the front desk

Cons: We booked and paid for a Mitsubishi Outlander but were given a Hyundai Venue which was much smaller so we really should’ve been offered a discount

Pros: Defitnitely worth the money. I will surely use East Coast Car Rentals again.

Cons: The staff was unclear with what (insurance) plan I had. At that time I didn't have my wifi with me, so I couldn't check what I had signed up with. If this info was forwarded to the store, it would have made the check-in process much smoother.

Pros: Friendly, very helpful.

Pros: Great company and friendly

Cons: Nothing

Pros: Very happy eit service

Pros: They were very attentive and friendly.

Pros: Super super easy at pick up and drop off

Pros: They came when I rang for pickup sent an email with drivers name explained everything and everyone was friendly and welcoming Excellant service

Cons: Nothing comes to mind about anything

Pros: Knowledgeable and friendly staff, gave great advice of area, nothing was a bother

Pros: Rude customer service

Cons: Will put customers in trap They charge extra for insurance

Pros: Excellent service especially after I stuffed up my dates for rental period

Cons: N/A

Pros: Vehicle in excellent condition, super friendly staff and a pain free, quick experience at pickup and drop off.

Pros: nothing

Cons: the representative we spoke to was very friendly but was concerned we didn't book direct, we told them that we were returning the car at 7:30 am and needed to be shuttled to the airport but they neglected to inform us that they didn't open to 8:00 pm. so we had to wait. That along with the fact we were virtually stranded there with out a car until we paid extra and more insurance on a vehicle that was supposed to be fully insured .

Pros: Counter staff and delivery staff are great

Cons: Prices and not being at the airport in Cairns airport

Pros: East coast car rentals were very professional all the way.

Cons: The only part which I did not like was the relationship around discover cars with East coast car rental as the team their denied completely any understanding or knowledge of what Discover cars had charged me and why. Secondly, when I booked with discover cars, I paid about $30 for child seat. But East Coast Car Rental charged me $ 50. Not much difference, but you do not like it when your booked item has a cost change without any reason.

Pros: Efficient.

Cons: No complaints.

Pros: all good

Cons: long wait to get the paper ready

Pros: Friendly

Cons: Service was great, price was expensive

Pros: The front desk staff tend to push extra insurance even though I had paid extra for full insurance through Discover Cars

Cons: The pick up and drop off staff were great.

Pros: The car was ready.

Cons: The guy at reception was arrogant.

Pros: Despite being understaffed they were extremely polite and efficient

Pros: Friendly and quick. But there was a wait as it was busy school holiday period

Cons: Services was great. The car tyres were dangerous and slippery on the wet road especially on cairns where there's lots of rain and windy roads. Please use good quality tyres for your customers safety. It is outright dangerous when you brake gently and the tires skid.

Pros: Not much. It was not a good experience.

Pros: Everything was great . I only rated the pick up time a 7 because they were run off there feet busy and they did there best to get the car us a car asap . And it was only an extra hour .

Cons: Nothing at all bad to say

Pros: Very friendly and helpful

Cons: Nothing

Pros: Everything

Cons: Nothing

Pros: It’s very dear, rip office when holiday occasions . It’s not good at all

Cons: Staff are good

Pros: Overall efficiency, service and price. Highly recommend!

Pros: Clear instructions

Cons: Took too long to pick up

Pros: Already told you

Cons: Nothing

Pros: Would not hire through discovery cars again and will be sharing this with friends and family who often travel to Cairns due to the miss leading information.

Pros: Easy to organise

Cons: Car depot is not at airport. This will be a deal breaker for me next time

Pros: Quick and easy pick up.

Pros: Bloody fantastic couldn’t fault it.

Cons: Absolutely nothing, excellent service, very professional, very clean and prompt service.

Pros: Very nice and professional Explained

Pros: Didn’t get the car we ordered, but got something similar if a bit smaller.

Cons: The desk rep. seemed unimpressed that we had booked through an agent, making us doubt that we had done the right thing.

Pros: Service was okay. The guy at the reception kind of forced me to buy a extra cover 89 dollars. We told him no need the cover at first and he said even if it's a minor rock scratch is my fault. And told me a lot to make me worried. At the end i sounded like I had to buy the cover.

Cons: Service is fine just don't like the forced sales for the cover

Pros: Excellent service and helpful

Cons: Confusion with Insurance

Pros: Modern and clean car

Cons: The price increase on pick up

Pros: The ease of dropping off the car

Cons: Disappointing service. Waiting more than 40 minutes at the airport for the shuttle and then took more than an hour at the premises before we got the vehicle. The staff looked disorganised and confused at times. Also misleading information on the website selling you full insurance cover and then when you collect the vehicle you are told it is only covering a gap and you will be liable to pay a large amount should anything happen unless you take out more insurance.

Pros: Freindly

Cons: Nothing

Cons: Pressured into buying extra insurance, was not made aware of requirements. Website was vague

Cons: Needed to pay for extra insurance

Pros: Friendly and efficient. Definitely recommend and will use again!

Pros: Price

Cons: Range of vehicles, a larger vehicle would have been better.

Cons: It took 45 minutes to pickup the car as there were only 2 people serving. Each customer took between 10-15 mins to serve. They take photos before they lend you the car and literally go over the car with a fine tooth comb on its return. The car I had had a dent on the boot and multiple scratches. I made sure that the photos taken covered all of these and no prob on return. What irks me is how they looked for marks upon return to slug a fee even though their cars clearly do not get repaired.

Pros: Efficient and friendly

Cons: They seemed very intent on recording the condition of the car before and after the rental

Pros: Easy going and got through the queue efficiently.

Cons: Nothing.

Pros: Organised and friendly

Cons: Nil

Pros: The car was great and they did the best they could with limited knowledge on issues with discovercars. They directed us to make a new booking and to chase a refund with you

Pros: Quality of vehicle Efficient staff

Cons: Nothing bad

Pros: best of best

Cons: quick , honest , clean

Pros: Quick, efficient and already had photos of all the damage spots ready to show me before we got in the car.

Pros: Very little

Cons: 1) Told to call when landed at airport - no answer - Called other East coast car rental offices / locations and was advised they were not able to help us. 2) Extended wait at airport for shuttle bus to arrive once finally able to make contact with EastCoast car rentals (approx 30min wait) 3) Arrived at check in counter - further wait exceeding 30min to pick up car 4) Advised unable to get early shuttle service back to the airport for departing flight despite this being an advertised benefit.

Cons: The amount of time and the detail with which both the pre and post condition report and endless photographs taken left me fearful that they were interested in bolstering their rental return by finding paltry reasons to extract money. Sticky tape residue was adhered to the exterior of two of the doors and it got extra attention at the end despite being on the car when it was presented.

Pros: Helpful and efficient

Cons: Not able to pick up at the airport

Pros: Easy process, professional staff

Cons: Nothing to mention

Pros: Friendly staff, great price compared to similar vehicle through other rental dealers

Cons: Shuttle not offered from hotel to pick up and drop off. Wait to pick up the car.

Pros: clean and good quality car

Cons: we would of rented for longer but car rentals quite expensive in cairns

Pros: Agent at the desk was very helpful and provided insights into local events

Cons: The inspection on return is very stressful even though the vehicle was perfect. They should say"thanks for the return. We will let you know if we think there is any issue". Instead they crawl round, take multiple photos and make you feel like a drug runner!

Cons: Prices around cairns went up quickly. Paid a bit more than normal, but all rental places had similar prices

Pros: nothing

Cons: not helpfull staff looking for your money charge extra deposit huge money not trust any thing therare looking for charge money

Cons: Had to pay extra insurance after already paid for additional insurance

Pros: Kind staff and fast processing

Cons: Nothing

Pros: Very friendly and efficient

Cons: The baby seat

Pros: Communications were easy, car was clean, staff were great, everything was efficient

Pros: Nice staff

Cons: Depot was outside terminal when we booked in terminal and paid extra.

Pros: Friendliness and helpful

Cons: was all good

Pros: Nice car, friendly staff except the guy who served us who seemed a little cold

Cons: No at the airport so an inconvenience. We had to wait half an hour to get a shuttle and when dropping off there was no shuttle available so we had to pay for an uber.

Pros: They were quick and easy to deal with and explained how the insurance thing worked.

Cons: Their service is fine, no issues with their service.

Pros: Friendly staff, but obviously not trained in dealing with 3rd parties

Cons: My experience for some damage underneath the car was very upsetting and showed that there is a serious scam going on, and that insurance companies need to be made aware of it

Pros: Return was fine.

Cons: Poorly organised at pick up.

Pros: The service was fine.

Pros: Once they got to the point that I had a car booked they were nice prior to that rude short and abrupt

Cons: Ni support to be picked up from motel. I will go thrifty next time.

Pros: Process of picking up, dropping off

Cons: Would be ideal if it was at the airport

Pros: The staff at Eastcoast Car Rentals were great. Quick and very efficient

Pros: Clerk was friendly

Cons: false advertising on available car.

Pros: Car was good and they were efficient in pickup and drop off from the airport.

Cons: The agent got quite exasperated with me when I didn’t understand why the $160 fee was not already a part payment for my rental.

Pros: It was quick and straightforward once you got to the counter. Friendly staff

Cons: Not enough staff on to quickly disperse customers during known busy times, i.e. flight/courtesy bus arrival. It's very hot in Cairns and waiting out in the sun is not conductive to happy well tempered customers.

Pros: Easy coast rentals were amazing and so lovely when I had to cancel my booking. Really appreciated the customer service I received

Cons: Couldn’t fault the service

Pros: Price

Cons: Car wasn’t ready at pick up

Pros: Quick and efficient no queues at desk. No quibbles about having car for shorter period due to flight changes.

Cons: Delayed flight meant their offices were closed on arrival. Website says they can pick up from hotels as well as airport but when I rang in the morning to ask if they could do this they said they didn't do hotel pick ups. Had to pay 20 aud for taxi to their office. Even though I had purchased full cover through Discover Cars they told me it wasn't good enough or would be a problem claiming and tried to sell me their insurance. Clearly not happy I wouldn't buy theirs.

Pros: Very good, clean and well maintained

Pros: Friendly staff

Cons: Having to add extra insurance when we had rental car coverage in travel insurance - extra $300 seemed excessive, could have got in terminal deal for about same cost inc insurance.

Pros: Car was clean. Transfer was easy

Pros: Friendly drivers.

Cons: When signing for the car I was offered insurance. I said I prebought but asked if it was the same. The representative was quite abrupt saying she could not comment on any other insurance.

Pros: The guy renting the car was efficient

Cons: The person doing the paperwork scared us a lot a tried to sell the insurance for full coverage though we were covered through discover cars

Pros: Easy to deal with

Cons: Could be a little quicker in processing the paperwork when picking up the car

Pros: Easy to use and lovely car

Cons: Very pushy sales lady (Donna?) at collection, verging on rude and completely changed attitude from friendly and polite to rude and harsh after we declined additional insurance etc.

Pros: Reliable car Easy pickup and drop off

Cons: Nothing

Pros: Paula gave us great service when we dropped the car off.

Cons: We've rented from EastCoast before and were only told this time that we are entitled to a discount because of this.

Pros: Nothing!

Cons: Horrible service. It took over an hour to be served. The agents where hard selling their extra insurance to every customer, especially to foreign customers who were struggling to understand. After the very long wait the agent was extremely rude and unpleasant. They tried to overcharge me until I showed them my DiscoverCarHire invoice, then they reluctantly agreed that I was right. After an hour and a half I could finally get my 3 kids into the car. NEVER AGAIN!!!

Pros: Very easy process, friendly staff

Pros: They are friendly with great value.

Pros: Car was excellent service was great. Would highly recommend.

Pros: Great car. Great value.

Cons: Very grumpy reception lady. Spoiled the start of our holiday.

Pros: Quick, efficient but easy to understand

Pros: Efficient service.

Cons: Nil