Economy rent a car at San Jose Airport

Pros: Again, the pick up agent was great.

Cons: Car was not clean enough. It had some garbage in it.

Pros: They were efficient with the calls.

Cons: It was pretty decent through and through.

Pros: Ease in picking up the car.

Cons: The car smelled like puke and we had several issues during the return because we were told we could drop it off at the airport and then they changed it when we got there.

Pros: It was a quick pickup getting the vehicle.

Cons: Everything. Scamming and aggressive!

Pros: Nothing

Cons: The first car I was given cost twice as much as what I was quoted prior to arriving in Costa Rica originally it was 495 with the full coverage insurance included. I ended up having to pay $792. The first car damage report had about 15 things on it inside tore up, stains all over the seats attached with zip ties to the doorhandle came off in my hand . So they brought me another car at 10 o’clock at night with a blank damage report and inform me I needed to do the video of the car in order to pre

Pros: They were friendly

Cons: They did not accept the pre-payment I made to Discover Cars. They did not properly refund money for lost keys we later found.

Pros: Very easy and economic

Cons: They didn't have the van that we reserved months prior to arriving.

Pros: Helpful.

Cons: A lot of administrative work, especially for the insurance. The tires were wevy narroy. They screamed att the time,even at very low speed.

Pros: Really good service.

Cons: The insurance price and policy for the insurance of the credit card proof

Pros: Took forever picking up the car from waiting at the airport for the shuttle to the line at the rental office.

Cons: The agent was polite and kind.

Pros: Attentive and courteous service. Provided good tips for directions.

Cons: Almos impeccable.

Cons: I was supposed to be charged 351.58 at pickup and were charged $635.43 at pickup. I added nothing to this contract that would have caused any increase.

Pros: Friendly and quick

Cons: Up to date car

Pros: struggle to have original reservation respected

Pros: Wrost service

Cons: Everything

Pros: they waited and gave me internet so I could get the letter, but it was more a fluke that I got it that quick.

Pros: Agent was helpful and pleasant. Late night pickup wasn't a problem. Conveniently located near the airport. Shuttle service was quick. Overall good experience.

Cons: Insurance rates were expensive. Wasn't prepared for extra costs for full coverage . Should be included, or at the very least noted on website when booking to avoid any surprised additional cost.

Cons: Like every thing I read on the web about car rentals in SJO, they jack up the mandatory insurance coverage when you walk in the door. They have you trapped and you don’t have a choice. There should be laws in Costa Rica about this practice, deceptive rates. Oh, and the car was old worn out too, not much for the super high rate.

Cons: They gave away our car even though we were on a plane on our way to them

Pros: People were nice. Car wasn’t perfect, but was fine.

Cons: I felt tricked by the price bait and switch. When reserved, told it was $390. On pickup, 35+ dollars added a day as a “required” liability insurance fee. Would rather know the truth upfront.

Cons: I was charged for insurance for damage to rental vehicle when I had insurance and provided proof. I only needed third person liability issuance. Digital signature didn’t exactly match documents forwarded to my email. Car wasn’t in best condition; I think the tires need balancing since it the car vibrated at speeds above 90km/h. Car seats were stained. Many scratches on the body. No mention of drop off location.

Pros: agents were helpful and willing to take the time to help us get to where we were going

Cons: the locations for all the rental cars at San Jose Airport, Costa Rica are off-site in a very complicated area to drive in

Pros: I didn’t rent the car

Pros: The people are awesome.

Cons: I think it was a little too expensive for five days.

Pros: Everything was great, but I was not impressed by the fact the price more than doubled when we were picking up the car. I won’t recommend or go back. It was extremely expensive for a car for one week.

Pros: Clear communication

Cons: Long wait time to complete check out and return

Pros: The car I rented functioned

Cons: However, they ended up charging me the full deductable when I returned the car due to a technicality with damages with the returned car. The car was dirty and had several scratches on the exterior. There were sweat stains on the car seats and a foul smell in the car.

Pros: Nothing - the feeling of being confronted with a done deal, the agent explaining to me that what was paid to DiscoverCars is not within their jurisdiction (although he is aware of this practice), and that the insurance is mandatory (the one paid is not recognized).

Cons: Everything - With a car in a condition I shouldn't have accepted, but where I'm told that there is nothing else and that anyway I am covered!

Cons: They would not allow me to use my free credit card insurance and an additional fee of $650 was added to my rental fee. This was in addition to the required Costa Rica insurance. My credit card ( and yours) will not cover you if you buy the insurance from the car rental company. It was 3:30am and they told me that I could pay or leave. The first car they rented me at one door they did not lock. Had such a large dent in the passenger door that the automatic door lock would not work. I had to

Pros: The car was brand new so it’s hard to beat that.

Cons: The pickup time we waited to get into the car.

Pros: Full coverage was worth it and a must in Costa Rica. They honored it.

Pros: Pick up and drop off was efficient.

Cons: I was made to wait 1.5 hours before handling the car. I was forced to buy comprehensive insurance in spite of already buying additional insurance from discover.

Pros: Staff was very friendly.

Cons: Reservation fee of $120 online and not applied to cost of rental. Slow in providing a final cost receipt.

Pros: nothing

Cons: Being forced to sign things blindly and be surprised by the final bill which will be disputed with CC.

Pros: They gave us a vehicle, which worked great for us over the very rough roads.

Cons: We switched dropoff locations and communicated a different pick up date than our initial reservation, their communication was disjoint and unclear... So we tried to pick up the car at a different time than they expected and they took advantage of that opportunity to rent us a more expensive car.

Pros: Nothing. Way overpriced and felt like we had been a victim of fraud.

Cons: Bait and switch situation with Discover Cars providing one price, Economy requiring insurances that resulted in a price $500 USD more.

Pros: The representative spoke English and had lots of great information to help us navigate the country.

Cons: I didn't like how expensive the insurance, and that we didn't have a choice but to pay it, even though it was way more than what we budgeted.

Pros: My headlights were not bright enough. Had to drive in the rain in the dark and had the worst experience. Going down hill steering wheel would vibrate a little, the steering wheel was very worn out

Cons: They try to check me out quickly so I could go on my way. Car return was quick and shuttle was there promptly to take me to airport

Pros: Nice carsucked brother didn't want waste time signed the deal me I was ready to leave

Cons: Being told take or leave basically.

Pros: The staff

Cons: Nothing

Pros: The car was good and they gave us four wheel drive which I do think we needed

Cons: The price racked up quickly with hidden fees for everything I could thing of, and the price was five times what we were quoted

Pros: The rental agent at the pick up desk was absolutely not respectful of our time and reservation. We waited almost an hour for the vehicle we had reserved...because it was "being cleaned???" We were so tired after our flight and all seven of us were sitting with our bags outside waiting. Nobody else was there waiting, and the agent wouldn't keep us informed, and seemed irritated when we asked how much longer we would have to wait.

Cons: The car was nice, but you quoted it as a 12 passenger van, but it was only 11 passenger, For some reason they removed the bench seat and put two bucket seats in the 3rd row so we had to sit on a cooler the entire week.

Pros: They were friendly and paid the parking ticket I received without delay.

Cons: Insurance cost not disclosed at time of renting. Very deceptive. The car had lots of noises and made us nervous that wouldn't hold up under some of the road conditions.

Pros: Very professional. Pickup in shuttle was efficient. Helped move the bags. Dropoff was easy.

Pros: Comparison of agencies for best value

Pros: We arrived early in the morning and the whole process was relatively short.

Cons: We ended up paying double than our original quote, it was early and we were tired so we didn’t double check our original quote till later. At pickup they left out the part of the basic insurance being the cheapest and original option. Disappointing really.

Cons: We were forced to purchase alot of unnecessary insurance coverage that cost $50.00 per day .

Pros: Friendly staff and perfectly clean car

Cons: Nothing! We loved everything

Cons: The car smelled like cigarettes. The rental agent tried to upsell the local insurance to the top package costing an additional 700.00$ for a five day rental. In all they charged the credit card a total of 960.00$ and would not answer my call after trying 9 times. Each time I was on hold then they would drop the call. The charges were changed after I contacted economy customer service and they said they would look into it. The cost ended up being 556.00$ total when quoted 189.00$ from the bookin

Pros: They were very kind, clear, and provided great hospitality at a late hour.

Cons: The surprise insurance cost, but that is mostly Discover Cars's fault.

Pros: That everything worked fine, they didn't try to sell us anything more (like you read on some reviews online), agents were super gentle, so everything good

Cons: Nothing specific honestly, we would rent a car again with economy

Pros: The staff was friendly, helpful, and make the transaction easy and speedy, highly satisfied

Cons: maybe not a fault of their own, or not a service provide, but I will have like to have have a road toll offered to me to avoid the lines, again not a big deal

Pros: Economy is an excellent car rental company with excellent service. I received a new and great 4x4 vehicle, strong and high quality.

Cons: nothing. Everything was perfect

Pros: Efficient shuttle, Jimmy (Hymie) was a great rep after a long day.

Cons: Not enough check in agents

Pros: Pick up from the airport and drop off. Front Desk was helpful.

Cons: It's not about the rental car, but it's the backwards thinking in Costa Rica which requires all car rentals to get the over priced insurance. On top of that, when you return the car, they inspect it from top to bottom. In the US, when you rent and get the insurance, you can just drop off the car and they won't even inspect it. I had to stand there for 5 minutes while he looks at even the roof of the car. but when you pick up, they don't even point anything out.

Pros: Jose was helpful.

Cons: We had to provide a weblink for our Collison Coverage from Credit card

Pros: Service getting there from the airport with a shuttle

Cons: The fact that I paid $500 more for a $300 car rental for insurance related items, while I was convinced that I had full coverage. That was extremely misleading and totally out of proportion.

Pros: Easy to fine and good shuttle accomodations

Cons: Bait and switch. We were forced to pay additional coverage.

Pros: fast and efficient

Cons: refusal to give us refund if we returned car three days early which we wanted to do

Cons: Car had an odor but that’s expected I guess.

Pros: The gentleman that helped us was amazing. Juan Longhi

Cons: it was out of your hands, but the customer ahead of us was a stubborn and confused old lady. It took forever for her to understand she was mistaken on insurance.

Pros: I had a flat tire in the last day and am not sure if that was related to the former condition or not.

Pros: overcharging's

Cons: cheating on prices

Cons: They put out a lower rate to get you in, then hit you with a MANDATORY INSURANCE , by the time I paid the insurance, It jumped from $340 to $750. $400 insurance for 7 days! That on top of I paid $75 insurance when I booked. I was waiting for 30 minutes to get my car. 3 other people infront of me has arguments with them over insurance. Last time I rented from Sixt, cost more to start, but no hidden mandatory Insurance.

Pros: You took my money I want a refund

Cons: I want a refund

Pros: Good Price. People were nice. quick shuttle. Car went well on the hilly interior of Costa Rica. (always shifted to manual vs. automatic)

Cons: Car was banged up when we picked it up, and had less than half the damage recorded. Windows inside were dirty, and car not very clean in general. Windshield wipers were well past replacing, which made visibility difficult when raining or into sun.

Pros: They provided great service. They have a kiosk at the airport but the car pickup locus just off site a little. They had a large comfortable van to transport renters back and forth, we didn’t have to wait long either time.

Cons: The car was a bit older than most rental cars, had over 70,000 kms and a brake light went towards the end of our 2 week rental. The car was clean, but smelt like a cheep car freshener when we picked it up, the smell dissipated after a couple days. The car interior had more wear than any rental I’ve had. The other thing I didn’t love was that even though I opted for Insurance, Costa Rica has a requirement that you purchase government run car insurance that was double the car rental itself.

Pros: The first agent was unpleasant and impatient with us. The next agent was much better and explained the things clearly.

Cons: Waiting for a long time for the car to be available. The agent added something hidden cost and raised the price way higher than expected.

Pros: You should be more clear and tell the customers all the chargers before we make a decision. We have the right to know what we are paying ahead. I felt we didn’t have any choice.

Pros: Nothing. Terrible service. Our car had the rental extended and they were scrambling to find us and our friends another 2 cars. We were waiting for 4 hours and missed our afternoon guided hike that we had paid for and was non refundable.

Cons: Nothing

Cons: I was quoted around $500 for 7 day rental in San Jose Costa Rica February 14-21. When picking up the car a Economy agent won’t let me have the car without adding $300 additional insurance. He claimed that’s “company policy” and is mandatory. I ended up paying over $800 for six day rental for a basic economy sedan, which is the most expensive for my 12 country plus rental car experience. Very disappointed!!

Pros: Everyone was very knowledgeable and courteous. Explained everything well.

Cons: Extra charges at pickup. Discover cars should quote total cost . Brakes squealed. Passenger seat was very low. Floor mats were oily

Pros: They we understanding and helpful. Really nice

Cons: It took a good minute to find it at the airport. It was not located with the other car rental agencies.

Pros: L'employé et son service

Cons: les offres

Pros: Friendly and helpful staff

Cons: Cost of insurance. Delay at airport counter.

Pros: people were polite. return was very easy and included shuttle to the airport that was without delay.

Cons: extremely misleading webpage to start. I understood i was buying a great insurance package with the car. turns out I didn't. I was told at the counter when we arrived, that my insurance from my credit card and the insurance that I could transfer from my own car would not be accepted and was not valid. Everything I researched previous said that it was. Instead, when I arrived, the cost of the rental went from 1000 canadian to nearly 2000. This is absolutely astronomical and pure theft.

Cons: -Our cash money was stolen at the Economy rent a car's office and they refused to make a discount on the car. Their cameras were not working and, if they were, we would have seen who stole the money. We think employees stole the money. 2 persons looking like clients were in line while we were booking the car, they were between us and our things that were on the chairs at the office. We then saw the 2 same persons working at the gate.

Pros: quick pick up at airport

Cons: too many extra fees

Pros: People were plenty nice and helpful.

Cons: Essentially did credit card fraud.

Pros: Brand new car.

Cons: TERRIBLE rental from discover cars. Never use a third-party! Go direct to the car rental company. We were not told that we would be required to have mandatory insurance coverage that was way more than the rental car. The original rental was $263. We had to pay over $560 plus almost $50 paid in advance to Discover Cars, for a total of almost $600 instead of $260 upon arrival to pick up the car. Absolutely ridiculous! Will never use Discover Cars

Pros: excellent service,good shuttle service

Cons: insurance price too high

Cons: Pricing is too high

Pros: Nothing

Cons: Everything

Pros: No email received after reservation. Had to rent elsewhere

Cons: Had to rent elsewhere

Pros: Quality of car

Cons: Hidden cost, third lyability very expensive. Paid on site more than double of the price booked on line

Pros: Jimmy went above and beyond and explained many things to us about CR. He is the reason we will rent from Economy when we return. A job well done.

Pros: Clean car

Cons: Price was not what was quoted online Check engine light went on while on our trip, was told someone would reach out to us about it but no one did. Thankfully it didn’t break down

Pros: Easy to rent and drive with quality car

Cons: Wait time to drop off car, almost 1.5-2 hr

Cons: The overall experience unfortunately felt like a scam simply because the mandatory insurnace tripled the cost of the rental, and this price was not disclosed upfront at time of booking. This is absolutely unacceptable. Furthermore, after explaining that I already had car rental insurance through my credit card, I was informed that this was not accepted due to the pandemic, unless written proof was provided right on the spot, which I could not have possibly printed off at the time of pickup.

Cons: No compassion for having been in a hit and run accident.

Pros: They were very nice and the rental process was easy. I had to reschedule this trip due to covid and they gave me back my refund quickly. That is why I decided to go with them again when I rescheduled.

Cons: Not their businesses fault but the little economy cars are hard to drive on some of the Costa Rica roads. I wonder if they should rent those to people going longer distances.

Pros: Service was fine. But Discover Cars lied about the cost of car because it was never made clear that additional insurance was REQUIRED

Cons: Service was fine. But Discover Cars lied about the cost of car because it was never made clear that additional insurance was REQUIRED

Pros: Easy to drop off

Cons: I was told I had to pay for add ons I didn’t want which tripled the cost of my car.

Pros: They fixed the flat tire on the car

Cons: Gave me a different car, beat up and old, also charged me additional rental fee.

Pros: Horrible service

Cons: forced up charge, cheaper to go with another company. they don't honor insurance through discovercars.com

Pros: Professional employees, clean office, clean car in great shape and exactly the model and make I wanted. They explained things every well.

Cons: Nothing really. I was excited to get on the road...just had to wait for other people who were in line in front of me.

Pros: Nice, accommodating, fast!

Cons: I liked everything

Pros: Economy tries to swindle its customers at every step. Car pick up is met with “required features” and $900 holds on your credit card. The $57 car rental required $220 of insurance - Economy’s game is to advertise low rental prices and claim your credit card insurance coverage is not sufficient and you’re l legally required” to buy more coverage. Car drop off includes accusations of damage that preexisted the rental. Car pick up took about an hour and a half, drop off took 45 minutes.

Cons: Economy tries to swindle its customers at every step. Car pick up is met with “required features” and $900 holds on your credit card. Car drop off includes accusations of damage that preexisted the rental.

Pros: everything perfect

Cons: all good

Pros: Price and being able to get my car a 3:00 A.M.

Cons: Your people on the desk were pretty arrogant and inflexible.

Pros: Nothing. It was my worst car rental experience to date.

Cons: It took a very long time to pick up the car, the rental agent charged us much more than what was quoted online, the condition of the car was terrible (many damaged areas, broken rear window, missing trunk cover).

Cons: The price for the rental car basically doubled at the time of pick up. They make you take their insurance even though I wanted to deny it because I was covered by my credit card. Apparently, they also have a right to change the price for the rental car based on availability so you never know how much you will pay until you pick up the car. I'd suggest staying away from this company.

Pros: The car had a flat tire and I advised the employees of the low tire. On the road ended up with a flat tire and had to have the spare switched out. No comp was provided after bringing it the the agents attention at return.

Pros: Nothing

Cons: Called ahead, talked to an agent, told them about my car insurance, was told everything was good. Upon arrival, the agent who said he would be working was off and the next agent refused my car insurance and said I had to pay over 2000$ for their insurance.

Pros: Nothing.

Cons: Worst car rental experience of my life. AC and windshield wipers weren't working properly. Didn't give me a proper rundown of the car so when it got dark I couldn't find the lights.... there are two buttons for it. Not typical and needed explaining. Then worded things so it was confusing. Called customer service several times, each time got different answers. Never transferred to the actual office - inconsistent and never called back with time sensitive issues. ruined a full day of travel.

Pros: Perfect, in every way.

Cons: Nothing.

Pros: Great service, helpful, friendly, english speaking

Pros: Very old and basic car. Very scratched. No charging USB. No automaric locks .

Pros: The car was old and had damage

Pros: Explained everything and was friendly

Cons: High insurance charge we did notknow about when we booked

Pros: Ease to book and competitively priced.

Cons: Insurance wasn't fully explained until we arrived. Even though we had our own insurance from our credit card we had to further add comprehensive insurance which covered us if we got into an accident with anyone and injured them. It cost us almost another $300. Having this fully explained at time of reserving online would have been helpful.

Pros: Very patient at explaining insurance stuff. Good recommendation on navigation app.

Pros: Efficient, friendly and helpful

Pros: Great service, staff

Pros: Our agent was wonderful nice and very accommodating however we still got the car with the squeaky brakes

Cons: No complaints about our agent he was very nice attentive and gave us his number so that we can contact him throughout our journey

Pros: Did not rent from them, walked out of there.

Pros: Nothing special. Very basic service overall

Cons: They oversold of insurance coverage, arguing the items are required by law in their country, whereas not all are and my Credit Card already covers Loss and Damage.

Cons: Not professional at all

Cons: Additional mandatory fees that I was not told about at time of booking. My booking receipt said the total for my trip was around $75 and then I had to pay about an additional $300 for a liability waiver I was never told about. I am very disappointed in discover and economy for hiding this information. It is dishonest. Car was very beat up and smelled a little weird as well.