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Enterprise at Brussels Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have the option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic.
Pros: The rental agents were very friendly and professional. The car was clean, although not new.
Cons: Perhaps, Enterprise can re-assess the overall efficiency of the operations. A bit too much time spent both picking up and dropping off the car. The child seat could have been better.
Pros: Fast and efficient
Pros: Very helpful staff
Pros: Bad. Agent behaviour was far from acceptable and reasonable. Dishonest and unhelpful.
Cons: We booked a Mercede withbig boot space as we have few big luggage. After a 14hrs flight to Brussels, agent was far from being polite at 1030pm. He insisted a DS6 or bmw 1 series is same category as the Mercedes B class we originally booked. When I asked what's DS6. His reply was "its a car". I asked what model and brand, his reply was " car of same category ". He refused to help us with a car with big boot space and lied that his system was not working. Horrible experience.
Pros: They are good overall, very friendly and helpful, tried to do their best. The car was exactly as I expected, even the navigation was on my native language, I never had that before in other rental companies
Cons: In the contract they put another country for my address, the name was close to mine and I didn’t check that at first glance. Found it only when my accountant showed me that the address not correct.
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Rental Conditions
Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.
A young driver fee applies to drivers under the age of 25.
There is no maximum age.
A Senior driver fee is not applied.
The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.
In addition to the regular driver license, an International Driving Permit is also mandatory if the customer is not a resident of the following country(ies): EU. A driver license printed using a non-Roman alphabet (Arabic, Japanese, Cyrillic, etc) must be supplemented by an International Driving Permit.
Please note that the International Driving Permit is valid only if accompanied by the regular driver license.
In addition to documents mentioned previously, the customer will need the following: valid driver license, credit card on a main drivers name, Passport or ID card, booking voucher.
The exact deposit is determined on pick up since the amount is dependent on the type of vehicle.
Deductible/excess will be charged per damage.
If the customer takes the following extra equipment: GPS Navigation system, Baby seat (up to 1 year of age), Child seat (2-4 years of age), Booster seat (4-10 years of age), Snow chains, Winter tires, Wi-Fi, then an additional amount of deposit will be held on their credit card.
It is possible to pay and leave the deposit only with the following payment methods: MasterCard credit card, VISA credit card, American Express credit card.
Credit card must be valid before rental period for at least 30 days.
Cash, Debit cards, Prepaid cards is/are not accepted.
The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
Additional charges will be applied in case the car is crossing state or region borders.
Crossing country borders is allowed to the following countries: Andorra, Austria, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Luxembourg, Netherlands, Norway, Portugal, Spain-Mainland, Sweden, Switzerland, United Kingdom.
In the event that Cross Border & Territorial Restrictions are violated, all protections lose their validity.
Prices for extras are shown on the booking page.
Booked extras are not guaranteed. All extras are subject to availability at the rental counter.
Certain additional drivers are subject to both an Additional Driver fee as well as either a Young Driver or Senior Driver fee.
Snow chains are allowed in icy/snowy conditions.
Pick-up & Drop-off
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