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Enterprise at Madrid Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have the option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic.
Pros: Perfecto y rapido
Pros: Fast, efficient, friendly and excellent car
Pros: excellent service, impeccable car, easy to receive and deliver the car
Pros: Everything. Madrid staff was superb. Car was excellent.
Cons: There was less gasoline in the tank than they told us. They said it was full. It was not. But we didn't notice that until we were en route out of Madrid. So we had to return the car in Malaga with a full tank even though it originally had only about 6/8ths of a tank
Pros: The individual agents were professional, although their courtesy couldn't compensate for all the problems with the car.
Cons: NIGHTMARE CAR RENTAL with Enterprise!!! We discovered a crack in the windshield of our car the first day, that grew by the hour. Had to exchange that car for another, and that one's a.c. malfunctioned after 2 hrs.! Took that car to yet another Enterprise office, and had to refuse a replacement car also with a cracked windshield! Being charged for the windshield of the first car, even though we had coverage through Discover Cars. BEWARE!!! Go somewhere else!!! Spent third of our vacation on this!
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Rental Conditions
Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.
A young driver fee applies to drivers under the age of 25.
There is no maximum age.
A Senior driver fee is not applied.
The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.
A driver license printed using a non-Roman alphabet (Arabic, Japanese, Cyrillic, etc) must be supplemented by an International Driving Permit.
In addition to the regular driver license, an International Driving Permit is also mandatory if the customer is not a resident of the following country(ies): EU countries.
Please note that the International Driving Permit is valid only if accompanied by the regular driver license.
In addition to documents mentioned previously, the customer will need the following: valid driver license, credit or debit card on a main driver's name, Passport or ID card, booking voucher, return flight ticket, proof of home address (e.g. Utility bill), flight information.
To rent the following vehicle category(ies): Luxury, Fullsize, Cabrios, Special, Prestige, you must provide the following document(s) at pickup: return flight ticket, flight information, local address (apartment; hotel; villa; etc.).
The exact deposit is determined on pick up since the amount is dependent on the type of vehicle.
Additional charges will be applied in case the car is crossing state or region borders.
Written permission from the rental company is required.
Crossing country borders to Andorra, Portugal, Gibraltar is free of charge. Crossing country borders is allowed to the following countries: Austria, Belgium, France, Germany, Italy, Luxembourg, Monaco, Netherlands, Switzerland.
In the event that Cross Border & Territorial Restrictions are violated, all protections lose their validity.
Prices for extras are shown on the booking page.
It is allowed to add up to 3 additional drivers. Delivery/Collection service is available only by previous request.
Delivery/Collection service is available within city limits. Additional charges will be applied, depending on the distance.
Snow chains are recommended in icy/snowy conditions, especially when traveling in mountainous areas.
If the renter would like to extend the rental period, renter should return to the car hire office at the end of the rental period to sign a new agreement.
Period of time, during regular working hours, when the car is still guaranteed for the customer, if the customer is late for pick up (the grace period) is 29 minutes.
The grace period will be honored only during business hours.
Pick-up & Drop-off
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