Enterprise at Dubai Int. Airport

Pros: Fast and easy getting the car and returning it.

Cons: Copier machine wasn't working properly and took some time.

Cons: I tried every contact number to get hold of an agent during my rental and couldn’t get hold of anyone so I physically had to drive to the airport to ask my questions. And for that reason I will never select enterprise again.

Pros: They have a large number of cars they can give you.

Cons: The wait time for pick up was ridiculous, after spending 8 hrs on a flight the last thing you want is a 2 HR wait to pick up your reserved car and reach your hotel. 2 agents only where working at the Dubai airport branch. One was very rude ( very unprofessional ) and I opted not to deal with him. There was a Philippines last that was very helpful there and she provided me the reservation I had reserved.

Cons: ⭐ 1/5 - Terrible Experience with Discovery Cars & Enterprise at DXB Airport I am absolutely appalled by my recent experience with Discovery Cars and Enterprise Rent a Car at Dubai International Airport. What was supposed to be a comfortable family vacation turned into a nightmare due to their unprofessional service and false promises. I booked a large car WEEKS in advance through Discovery Cars, specifically chosen to accommodate my family of five (three children, my wife, and myself).

Pros: Ian looking to get the same service next time

Cons: Upgrading the car The navigation playcar

Cons: The inspector on returning the car attempted to charge me for car damage which was done before the car was hired to me. He was aggressive and only backed down only when I presented him with photographic evidence of the cars condition - pictures take by me before I took possession of the car. His manner and attitude were simply disgraceful.

Pros: Hi, this is the second time I'm ordering through you. Last time, I really enjoyed your courteous service. When I arrived to pick up the car from Enterprise, I was told that the full insurance does not cover damage in case I have an accident, and I would need to pay a maximum of 3,500 dirhams. And that if I want to pay for full insurance through them - I won't need to pay. So of course I paid. I request that you credit me the insurance difference - 138 dirhams.

Pros: Nothing to like honestly, when we spent almost 3 hours to pickup a car.

Cons: There was too much crowd at the terminal pickup. Things were not organized and lot of waiting time. Though there was a kiosk at Terminal 2, no one was there and a board to call them. When called, there was no proper response. Had to wait there thinking they will assist for almost 45 mins. Then the vendor next to yours helped in calling and getting them on. It was too bad experience. Customer service at Enterprise was good all over the world, but here it is suffering big time.

Cons: I got some traffic fines, one of them is absolutely impossible. they are not answering my emails

Pros: Car was cheap.

Cons: They made me take a taxi from one terminal to the other, whereas every other car rental company I've ever used would have picked me up from my arrival terminal and taken me to the terminal where the car was. The car had plastic covers attached to various portions of the interior which were ugly and interfered with functionality. The car was "upgraded" to a larger, but much worse brand/model. Picking up the car was also very chaotic.

Pros: Amazing definitely recommended

Cons: Time. Picking and dropping took a while. Need more staff

Pros: Representative showed me the controls and gave good info on location to refuel for return, very well mannered and helpful.

Cons: it took far too long to get the car picked up and the vehicle offered initially did not match what i had booked online and the agent was not helpful until i said i was going to make a report on the matter. I am unsure if i will go through a 3rd party in the future for car rental and i rent vehicles regularly and will need one in 3 weeks in December in Phoenix, Arizona, USA.

Pros: The lady sitting in front desk was professional and helpful

Cons: Key desk wasted my time to collect the car

Pros: Slow service at rental desk

Pros: No Customer support

Cons: No Customer support

Pros: Very good experience.

Cons: Nothing to report

Pros: Everything was fine and the car condition. I picked the car from dubai terminal 1 and drop location at dubai airport terminal 2. I could not find the terminal 2 drop location on google map which was a bit discomfort and took some time to find the location.

Pros: the desk at Dubai International Airport was very efficient, friendly and knowledgeable

Cons: at the car rental pick office, there is only 1 person servicing the Enterprise office, this person was outside with another client handing over a vehicle , it took 20 min to have him come back and attend to me, there were 3 other people waiting behind me for service. at peak periods the car rental should have more staff manning the process of vehicle inspection and handing over of keys

Pros: As already stated their customer service was much above par despite a bit of rush

Pros: They dishonoured the booking. All the money is lost.

Pros: drop off the car was quick and easy

Cons: I am not happy that company decided to charge me money without prior information and notice. I came in I had car inspected all ok no issues then suddenly 2 days later extra 80 Dirhams have been taken out of my account without advice or information by rental company. This is unacceptable, avoid this company if you can.

Pros: Cars were in great condition and spotless.

Cons: Took 90 minutes to collect the car. Only two staff booking out cars and it took too long. Manager was rude and dismissive to a customer that had been waiting for 2 hours ahead of us.

Pros: Nothing.

Cons: Everything. Will not recommend this to friends or family nor will I use this website as a frequent traveler.

Cons: Car not in very good condition Desk staff very bad ! They even had lost parking ticket !

Pros: Nothing

Cons: Car was completely rubbish; wipers damaged, battery running out, car was stinking and very old

Cons: Nothing went well and to top it up i receive a traffic violation with no details, just a debit to my card.

Pros: No proper signing for Enterprise from the arrival hall of Terminal 3 DXB, unlike other rental companies.

Cons: The baby seats are in bad condition

Cons: We bought a full insurance and our deposit is still not given back (after more than 3 weeks). I do not like it.

Pros: They very serviceminded at the desk.

Cons: When I returned the car the man told me that i would get a condition report of the car within 3 hours, but I have still not received the report.

Pros: New car I got

Cons: 7 days and still depose not retirned yet

Pros: Quick and efficient service

Cons: Car had annoying beeping at all times when at or above 120kph even where speed limit was above this. I was told by agent this is fitted by company. Very unsafe and distracting

Pros: Good but bad smell

Cons: Crowd around the desk n waiting time to pick up the car

Pros: Speed of service, no attempts to "hard sell" excess refund insurance

Cons: Directions to where to collect car could have been a bit clearer

Pros: NO ANSWER NO CAR

Cons: NO ANSWER NO CAR

Pros: well explained, didn't tried to sell me additional coverage, they already knew about the full coverage, good service.

Cons: all was great!

Pros: Good car, good value for money

Cons: Hard to find the drop off/pick up Only one person in drop off/pick up - long waiting time

Cons: Auton palautus huonosti opastettu

Pros: The person in charge of handing over and checking in the car on return was very efficient and easy to deal with.

Cons: Collecting the car took like 45 minutes which was excessive and inefficient.