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Enterprise at Luton Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have the option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic.
Pros: Free upgrade. New car, clean and all mod cons.
Cons: None
Pros: It was top notch from start to finish, speedy processing at the pick up desk, good explanation of the agreement. And drop off couldn't have been better, super fast, polite and helpful, (sorry I didn't catch your name) even helped me figure out where I needed to go in the airport. Highly recommended.
Cons: I got a small ding on my driver door in a carpark, (it turned out to be too small to worry about!), the reporting system is a bit slow, I had to speak to two people and then someone will be calling me next week too! I would suggest you get your representatives to ask for a measurement of the ding or dent. Mine was less than a 5p piece size, and if you'd known that, you wouldn't have proceeded with the call! But staff on the phone were lovely, even if I was a bit stressed.
Pros: They was kind but don’t forget to take many photos from the car. After/before
Cons: The full protection is more expensive than I use Discovercars full protection.
Pros: Relatively efficient, however, at no point did the representative draw our attention to the fact that the driver's door hinge was completely broken at the time of the pick up. I couldn't understand why the door wouldn't stay open and thought it was just a "cheap" car and approximately on the third day I realised that the hinge was completely missing.
Cons: They hired this car with the door broken, it was a nuisance and when I delivered the car to Southampton airport (a change we made ) the attitude at the time of the representative was perfectly professional until I got a copy of his report saying "Says it was like that when she got the car "Says it was like that when she got the car" - if I had broken it, it would have taken extreme force to do so and that would have resulted in damage to the actual door - of which there was none.
Pros: Superb service. Staffs are also so friendly.
Cons: Nothing much
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Rental Conditions
Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.
A Young driver fee is not applied.
There is no maximum age.
A Senior driver fee is not applied.
The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.
In addition to the regular driver license, an International Driving Permit is also mandatory if the driver license is written in a language other than that of the renting country and/or in characters that cannot be read in the renting country.
For driver licenses from countries not party to the International Driving Permit treaty, an official translation of the license must be presented with the original license.
UK residents that hold a non-UK licence may drive in the UK for up to 12 months from the time they become a resident. After 12 months, the overseas licence will be deemed illegal in the UK and it must be exchanged for the UK equivalent.
Please note that the International Driving Permit is valid only if accompanied by the regular driver license.
In order to pick up the car, domestic renters must present the following documents: passport, valid driver license, credit card on a main drivers name, additional ID showing home address (e.g. Utility bill), proof of home address (e.g. Utility bill), ID with photo. In order to pick up the car, the renter and each additional driver must present the following documents: valid driver license, credit card on a main drivers name, Passport or ID card, booking voucher, flight information.
The exact deposit is determined on pick up since the amount is dependent on the type of vehicle.
Prices for extras are shown on the booking page.
Delivery/Collection service is available only by previous request.
Delivery/Collection service is available within city limits. Additional charges will be applied, depending on the distance.
Winter tires are recommended during the winter season but are not mandatory.
Snow chains are allowed in icy/snowy conditions.
If the renter would like to extend the rental period, renter should return to the car hire office at the end of the rental period to sign a new agreement.
Period of time, during regular working hours, when the car is still guaranteed for the customer, if the customer is late for pick up (the grace period) is 0 minutes.
If the customer is late for a return for more than 29 minutes, extra day charges will apply, in addition to any other rental charges.
Pick-up & Drop-off
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