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Enterprise in Heraklion (Downtown)
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have the option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic.
Pros: Happy about the way my insurance claim for was promptly processed, fully reimbursing me.
Pros: Nothing - the whole experience was appalling and could have easily spoilt our entire holiday if we had let it!
Cons: Everything- there was NO service. Despite having completed your online forms the rude men in the Enterprise office in downtown Heraklion denied our booking and just told us there were no cars . We tried to call you but just got an automated message to email you we did. Only to receive a bounce back email saying you would reply in 5 days! In the end we had to take a taxi to our hotel. We still await your confirmation that you are refunding our £98 booking fee.
Pros: After 10 days still didn't get 290 euro deposit.
Cons: Despie of fact that on voucher which I get before trip was written that debit cards are accepted I had to pay 40 euro more becasue in the rental office I was told that debits cards are not accepted but finally after disscusion it turned out that debits cards are accepted but I had to pay 40 euro more beacuse of insurance or whatever
Rental Conditions
Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.
A young driver fee applies to drivers under the age of 24.
There is no maximum age.
A Senior driver fee is not applied.
The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.
In addition to the regular driver license, an International Driving Permit is also mandatory if the customer is not a resident of the following country(ies): Australia, Canada, Iceland, Luxembourg, Norway, Switzerland, United Kingdom, USA, Gibraltar, EU countries.
A driver license printed using a non-Roman alphabet (Arabic, Japanese, Cyrillic, etc) must be supplemented by an International Driving Permit.
Please note that the International Driving Permit is valid only if accompanied by the regular driver license.
In addition to documents mentioned previously, the customer will need the following: valid driver license, credit card on a main drivers name, Passport or ID card, booking voucher.
The exact deposit is determined on pick up since the amount is dependent on the type of vehicle.
Additional charges will be applied in case the car is crossing state or region borders.
Crossing country borders is allowed to the following countries: Andorra, Austria, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Czech Republic, Denmark, Finland, France, Germany, Hungary, Ireland, Italy, Liechtenstein, Luxembourg, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, Spain-Mainland, Sweden, Switzerland, United Kingdom, Gibraltar.
crossing country borders is forbidden for certain car groups.
The purchase of the following insurance(s): Third Party Liability (TPL) is mandatory.
Details are available from the car rental company's reservation office.
In the event that Cross Border & Territorial Restrictions are violated, all protections lose their validity.
Prices for extras are shown on the booking page.
All extras are available at the rental counter. Prices vary, depending on the rental period.
It is allowed to add up to 2 additional drivers.
Delivery/Collection service is available only by previous request.
Additional charges will be applied.
Winter tires are not mandatory in Greece - Crete Island.
Period of time, during regular working hours, when the car is still guaranteed for the customer, if the customer is late for pick up (the grace period) is 0 minutes.
Pick-up & Drop-off
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